IMPACT plus is a tool to improve employee performance through goal setting, action planning, progress monitoring, and evaluation. It uses a graphical approach to target areas for improvement and allows users to take ownership of their development. The four-step process includes setting targets, planning actions, monitoring progress, and evaluating success both for individuals and groups to determine training needs and produce reports. It also functions as a coaching model to facilitate conversations between employees and coaches.

1. Improving people’s performance