The document presents a proposal for the development of an automatic feedback system for library inquiries, aiming to enhance user interaction and accessibility through a customized platform. It discusses the application of the technology acceptance model and the LibQUAL framework in evaluating the system while exploring the integration of social computing and knowledge services. The end goal is to create a user-friendly interface that fosters community engagement and continuous improvement.

1. Design, Development and Evaluation of a Library’s Enquiry Automatic Feedback (LEAF) system Proposal for Research Model Approval June 1, 2009 Master of Science (Information Studies) Nanyang Technological University Student: Nurhazman Abdul Aziz Supervisor: Prof. Theng Ying Leng

2. Morphing a Reference Model For Library Users Into An Internet Community June 1, 2009 Property Idea of Hazman Aziz, 2008 Responsibilities for interaction Speed & Reliability Accessibility (ease of use) Potential for deliver contents User bonding Interactivity Technical infrastructure Service value Foster for interaction

3. The End Goal Establish A Quick Communicate What is this? Usefulness How do I use it? Usability Why should I care? Desirability June 1, 2009 Property Idea of Hazman Aziz, 2008

4. From Model Into Knowledge Service Build On Top A Customized Interactive Platform Responsibilities for interaction Speed & Reliability Accessibility (ease of use) Potential for deliver contents User bonding Interactivity Technical infrastructure Service value Foster for interaction X Library Reference Services Reference Work Operations (Usefulness) Knowledge based Technology (Ease of Use) Semantic Web Social Computing Taxonomy Constraint Programming Algorithm Algorithm Push & Pull Desirability Care Interactive Intuitive effective efficient Robust availability Subject Work June 1, 2009 Property Idea of Hazman Aziz, 2008

5. So What Is The Difference In LEAF 2.0 Locomotion Pages Sites Webmasters Services Rich Interactions Contents Experience Everyone June 1, 2009 Property Idea of Hazman Aziz, 2008

6. Achieving the End Goal Understanding the Hype Cycle of Reference Tools Using the Technology Acceptance Model Making the Technology Acceptance Model Unique (introducing LIBQuad) Moving to Phase 2 Beyond LEAF & the Potential (Moving Up into Business Interface Intelligence) in the Library Science Industry June 1, 2009 Property Idea of Hazman Aziz, 2008

7. Hype Cycle of Reference Tools : Introduction & Understanding Reference Tools Ask A Question Questions & Answer System Frequent Asked Questions Ask A Librarian Ask Us Online Help System Online Support System Customer Relationship Management System Feedback System Knowledge Based System Virtual Reference Digital Reference June 1, 2009 Property Idea of Hazman Aziz, 2008

8. The Hype Cycle June 1, 2009 Property Idea of Hazman Aziz, 2008

9. Plotting the various system into the hype cycle : Part 1 June 1, 2009 Property Idea of Hazman Aziz, 2008

10. Plotting the various system into the hype cycle using case studies : Part 2 June 1, 2009 Property Idea of Hazman Aziz, 2008

11. Determine the type of systems that librarians would embrace based on the hype cycle June 1, 2009 Property Idea of Hazman Aziz, 2008

12. Validation on decision development with introduction of Technology Acceptance Model + LibQual June 1, 2009 Property Idea of Hazman Aziz, 2008

13. Able to address the end goals June 1, 2009 Property Idea of Hazman Aziz, 2008

14. Using the Technology Acceptance Model June 1, 2009 Property Idea of Hazman Aziz, 2008

15. Using LibQual Keywords: AS – Affiliated of Services LP – Library as a place IC – Information Control June 1, 2009 Property Idea of Hazman Aziz, 2008

16. How is this does Questionnaires Methodology (For Hype Cycle) June 1, 2009 Property Idea of Hazman Aziz, 2008

17. How is this does Questionnaires Methodology (For TAM) Awareness Ques. Part 7 (1-5) Peer & Lib Support & Encouragement Ques. Part 7 (6-15) Capabilities Ques. Part 8 (1-5) Availability of Support Ques. Part 8 (6-8) Access to System Ques. Part 8 (9-13) Prior Experience Ques. Part 8 (14-17) Perceived Usefulness Questions Part 2 Q2.1 Q2.2 Q2.3 Q2.4 Q2.5 Perceived Ease of Use Questions Part 3 Q3.1 Q3.2 Q3.3 Q3.4 Q3.5 Attitude Towards Use Questions Part 4 Q4.1 Q4.2 Q4.3 Q4.4 Q4.5 Actual System Use Intention Attitude Questions Part 5 Q5.1 Q5.2 Q5.3 Q5.4 Q5.5 Q5.6 Q5.7 Q5.8 Q5.9 Q5.10 Q5.11 Q5.12 Q5.13 Q5.14 Q5.15 Self-Efficacy Ques. Part 8 (18-23) June 1, 2009 Property Idea of Hazman Aziz, 2008

18. How is this does Questionnaires Methodology (For LibQual) Questions that related to LibQual Model Access to Information 2.1, 2.4, 2.5, 3.1, 3.2, 3.4, 5.3, 8.3.1, 8.3.2, 8.3.3, 8.3.4, 8.3.5, 8.4.3 , 8.4.4 , 8.4.5, 8.4.6 Affect of Services 2.2, 2.3, 3.5, 4.1, 4.2, 4.3, 5.2, 7.2.1, 7.2.2, 7.2.3, 7.2.4, , 7.2.5, , 8.3.1, Library as Place (Virtual) 4.5, 5.1, 7.1.1, 7.1.2, 7.1.3, 7.1.4, 7.1.5, 8.3.2, Personal Control 3.3, 4.3, 5.4, 5.5, 5.6, 5.7, 5.8,5.9, 5.10, 6.1, 6.2, 6.3, 6.4, 6.5 , 7.3.1, 7.3.2, 7.3.3, 7.3.4, 7.3.5, 8.1.1, 8.1.2, 8.1.3, 8.1.4 , 8.1.5, 8.2.1, 8.2.2 , 8.2.3, 8.4. June 1, 2009 Property Idea of Hazman Aziz, 2008

19. The Estimated Matrix TAM (PU+PEU) + ATU + IA LibQual AS+ IC+ LP Overall (where the estimation level of adoption of technology meets level of operation) Leads to future development (or studies) , as the interface architecture is conceptualized in the foundation of phase one Why should I care? Desirability What is this? Usefulness How do I use it? Usability Customer Relationship Management | Social Computing | Knowledge Syndication Service Level Management | Business Intelligent | Marketing | etc Any follow development? Continuality June 1, 2009 Property Idea of Hazman Aziz, 2008

20. What is the Outcome : LEAF 2.0 (Phase 1 Beta) Improved Design Interface based on Web 2.0 Creating a “knowledge foundation” Empowering constituents with self-service Empowering frontline staff Unifying communications across channels Actively listening to constituents Breaking down internal barriers Talking to constituents Creating a sphere of social networks (or community) Continuous measurement and improvement June 1, 2009 Property Idea of Hazman Aziz, 2008