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The State of ResearchOps: More Than Just Theory
- 2. KATE TOWSEY | RESEARCH OPS MANAGER | @KATETOWSEY The State of ResearchOps: More Than Just Theory
- 3. Agenda What is ResearchOps? The rise of ResearchOps People leading the way What ResearchOps is not Stuff we’re grappling with Atlassian ResearchOps team
- 4. Agenda What is ResearchOps? The rise of ResearchOps People leading the way What ResearchOps is not Stuff we’re grappling with Atlassian ResearchOps team
- 5. Agenda What is ResearchOps? The rise of ResearchOps People leading the way What ResearchOps is not Stuff we’re grappling with Atlassian ResearchOps team
- 6. Agenda What is ResearchOps? The rise of ResearchOps People leading the way What ResearchOps is not Stuff we’re grappling with Atlassian ResearchOps team
- 7. Agenda What is ResearchOps? The rise of ResearchOps People leading the way What ResearchOps is not Stuff we’re grappling with Atlassian ResearchOps team
- 8. Agenda What is ResearchOps? The rise of ResearchOps People leading the way What ResearchOps is not Stuff we’re grappling with Atlassian ResearchOps team
- 10. ResearchOps is the mechanisms and strategies that set user research in motion. It provides the roles, tools and processes needed to support researchers in delivering and scaling the impact of the craft across an organisation. RESEARCHOPS COMMUNITY
- 11. ResearchOps is the mechanisms and strategies that set user research in motion. It provides the roles, tools and processes needed to support researchers in delivering and scaling the impact of the craft across an organisation. RESEARCHOPS COMMUNITY
- 13. Research participant recruitment Recruiment panel management Procurement Research spaces Data governance Travel bookings Budget management Event Coordination Research Library Management Internal communications Expenses Space bookings Celebrations and condolences Conferences Vendor management Ops Service Design Service Desk management Thank you gifts AKA incentives Research technology and tooling Delivering APIs Managing migrations and sunsetting Developing manuals and guidelines Legal guidelines: consent forms and NDAs and behaviours Team communications and branding Onboarding new staff Programme management Misc. logistics … and more.
- 14. The rise of ResearchOps
- 15. RESEARCH TEAMS ARE GETTING BIGGER AND MORE SOPHISTICATED.
- 19. 34 / 17 34 cities and 17 countries and a survey
- 21. People leading the way
- 22. 9 people 2 years “(It’s challenging) scaling a team with limited resources to provide comprehensive coverage to a fast-growing and fast-paced research function.” - Tim Toy Airbnb San Francisco
- 23. 3 people 1 year “ResearchOps allows me to indulge my geeky planning, spreadsheety side as well as my people-loving supportive side: it's the best of both worlds and it's incredibly fulfilling.” - Saskia Liebenberg Deliveroo London
- 24. 10 people 6 years “The spark behind scaling research operations is recognising and communicating the need as soon as possible. The longer you take to do that, the harder it becomes to amplify the value of your research investment.” - Kari Peters booking.com Amsterdam
- 25. 1 person 1 year “The potential scope of Research Ops is vast, and therefore requires working closely with the team to understand their needs, and to develop and communicate a plan of attack that is both realistic to existing ops bandwidth, and flexible enough to evolve with the needs of an organization.” - Lucy Walsh Spotify New York
- 26. 6 people 2 years “Don’t underestimate the resources you need to get the job done.” - Kate Towsey Atlassian Sydney
- 27. Microsoft LinkedIn Facebook Google Stripe Dropbox HMRC (UK Government) Australian Government Vrbo (part of Expedia Group) Workday Indeed… etc.
- 30. Research participant recruitment Recruiment panel management Procurement Research spaces Data governance Travel bookings Budget management Event Coordination Research Library Management Internal communications Expenses Space bookings Celebrations and condolences Conferences Vendor management Ops Service Design Service Desk management Thank you gifts AKA incentives Research technology and tooling Delivering APIs Managing migrations and sunsetting Developing manuals and guidelines Legal guidelines: consent forms and NDAs and behaviours Team communications and branding Onboarding new staff Programme management Misc. logistics … and more.
- 31. Research participant recruitment Recruiment panel management Procurement Research spaces Data governance Travel bookings Budget management Event Coordination Research Library Management Internal communications Expenses Space bookings Celebrations and condolences Conferences Vendor management Ops Service Design Service Desk management Thank you gifts AKA incentives Research technology and tooling Delivering APIs Managing migrations and sunsetting Developing manuals and guidelines Legal guidelines: consent forms and NDAs and behaviours Team communications and branding Onboarding new staff Programme management Misc. logistics … and more.
- 32. Research participant recruitment Recruiment panel management Procurement Research spaces Data governance Travel bookings Budget management Event Coordination Research Library Management Internal communications Expenses Space bookings Celebrations and condolences Conferences Vendor management Ops Service Design Service Desk management Thank you gifts AKA incentives Research technology and tooling Delivering APIs Managing migrations and sunsetting Developing manuals and guidelines Legal guidelines: consent forms and NDAs and behaviours Team communications and branding Onboarding new staff Programme management Misc. logistics … and more.
- 33. Research participant recruitment Recruiment panel management Procurement Research spaces Data governance Travel bookings Budget management Event Coordination Research Library Management Internal communications Expenses Space bookings Celebrations and condolences Conferences Vendor management Ops Service Design Service Desk management Thank you gifts AKA incentives Research technology and tooling Delivering APIs Managing migrations and sunsetting Developing manuals and guidelines Legal guidelines: consent forms and NDAs and behaviours Team communications and branding Onboarding new staff Programme management Misc. logistics … and more.
- 34. Research participant recruitment Recruiment panel management Procurement Research spaces Data governance Travel bookings Budget management Event Coordination Research Library Management Internal communications Expenses Space bookings Celebrations and condolences Conferences Vendor management Ops Service Design Service Desk management Thank you gifts AKA incentives Research technology and tooling Delivering APIs Managing migrations and sunsetting Developing manuals and guidelines Legal guidelines: consent forms and NDAs and behaviours Team communications and branding Onboarding new staff Programme management Misc. logistics … and more.
- 35. What ResearchOps is not
- 36. IT IS NOT RESEARCH LEADERSHIP.
- 37. IT IS NOT RESEARCH STRATEGY.
- 38. IT IS NOT RESEARCHERS BEING MORE ORGANISED.
- 39. IT CANNOT BE DONE BY ONE PERSON.
- 40. The stuff we’re grapping with
- 41. We’re building a practice from scratch Making our own rules / shaping our own path Small community means we can get close and have impact Explore working with other Ops in the organisation Wildly underestimated Proving worth with little resource Confusion as to what Ops is and what it is not Heavily reliant on clear and consistent research leadership Reliant on close collaboration across the entire organisation CHALLENGES OPPORTUNITIES
- 42. We’re building a practice from scratch Making our own rules / shaping our own path Small community means we can get close and have impact Explore working with other Ops in the organisation Wildly underestimated Proving worth with little resource Confusion as to what Ops is and what it is not Heavily reliant on clear and consistent research leadership Reliant on close collaboration across the entire organisation CHALLENGES OPPORTUNITIES
- 43. We’re building a practice from scratch Making our own rules / shaping our own path Small community means we can get close and have impact Explore working with other Ops in the organisation Wildly underestimated Proving worth with little resource Confusion as to what Ops is and what it is not Heavily reliant on clear and consistent research leadership Reliant on close collaboration across the entire organisation CHALLENGES OPPORTUNITIES
- 44. We’re building a practice from scratch Making our own rules / shaping our own path Small community means we can get close and have impact Explore working with other Ops in the organisation Wildly underestimated Proving worth with little resource Confusion as to what Ops is and what it is not Heavily reliant on clear and consistent research leadership Reliant on close collaboration across the entire organisation CHALLENGES OPPORTUNITIES
- 45. We’re building a practice from scratch Making our own rules / shaping our own path Small community means we can get close and have impact Explore working with other Ops in the organisation Wildly underestimated Proving worth with little resource Confusion as to what Ops is and what it is not Heavily reliant on clear and consistent research leadership Reliant on close collaboration across the entire organisation CHALLENGES OPPORTUNITIES
- 46. We’re building a practice from scratch Making our own rules / shaping our own path Small community means we can get close and have impact Explore working with other Ops in the organisation Wildly underestimated Proving worth with little resource Confusion as to what Ops is and what it is not Heavily reliant on clear and consistent research leadership Reliant on close collaboration across the entire organisation CHALLENGES OPPORTUNITIES
- 47. We’re building a practice from scratch Small community means we can get close and have impact Explore working with other Ops in the organisation Wildly underestimated Proving worth with little resource Confusion as to what Ops is and what it is not Heavily reliant on clear and consistent research leadership Reliant on close collaboration across the entire organisation CHALLENGES OPPORTUNITIES
- 48. We’re building a practice from scratch Small community means we can get close and have impact Explore working with other Ops in the organisation Wildly underestimated Proving worth with little resource Confusion as to what Ops is and what it is not Heavily reliant on clear and consistent research leadership Reliant on close collaboration across the entire organisation CHALLENGES OPPORTUNITIES
- 49. We’re building a practice from scratch Small community means we can get close and have impact Explore working with other Ops in the organisation We centralise the research effort and costs Wildly underestimated Proving worth with little resource Confusion as to what Ops is and what it is not Heavily reliant on clear and consistent research leadership Reliant on close collaboration across the entire organisation CHALLENGES OPPORTUNITIES
- 50. HELP YOUR RESEARCHERS FOCUS ON RESEARCH. 1 OPS PERSON PER 5 RESEARCHERS.
- 51. Stay connected @katetowsey Office hours with me ResearchOps Community Rosenfeld Media DesignOps Community
- 52. KATE TOWSEY | RESEARCH OPS MANAGER | @KATETOWSEY Thank you