The social inbox:
Commercial email in a
multi-channel environment
www.everlytic.co.za | @everlytic
www.everlytic.co.za | @everlytic
www.everlytic.co.za | @everlytic
Has social media
fundamentally changed the
way we communicate?
www.everlytic.co.za | @everlytic
www.everlytic.co.za | @everlytic
www.everlytic.co.za | @everlytic
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
Email Facebook News Other Social
Network
Search
Engine
Twitter
What’s the first thing you do when going online?
www.everlytic.co.za | @everlytic
Use email to share information online93%
56% Share information via Facebook
40% Share information via SMS
www.everlytic.co.za | @everlytic
Social needs
Email
www.everlytic.co.za | @everlytic
Email + Social = Digital Kung Fu
www.everlytic.co.za | @everlytic
Implement a social strategy in
your email campaigns
www.everlytic.co.za | @everlytic
www.everlytic.co.za | @everlytic
www.everlytic.co.za | @everlytic
www.everlytic.co.za | @everlytic
Fan to Customer model
www.everlytic.co.za | @everlytic
Now let’s see in it action!
www.everlytic.co.za | @everlytic
• Let them compliment rather than compete.
• Leverage social channels to enhance list
building efforts
• Use social media to research & test email
content
• Social Media is an excellent amplifier for
email
www.everlytic.co.za | @everlytic
Questions

The social inbox

Editor's Notes

  • #2 Explore how email is evolving in a social media environment
  • #3 Everlytic is anintegrated email, mobile and social communications softwareStarted out in a garage 8 years ago, now over 50 staff membersCater for corporates and mom & pop shopsWe really love what we do
  • #4 Focus on emerging markets
  • #5 How has it changed the way your company communicates?10 years ago there was no Facebook, Twitter etc:News from the social mediaOpinions for purchase decisions
  • #6 405 Thousand people sharing brand stories and purchase decisionsThat’s 3.5 Million tweets per month
  • #7 Each year people predict the death of email, research proves otherwiseEmail second only to organic SEO for ROI [eConsultancy survey 2013]The average return on each pound spent on email was £21.48
  • #9 Funnel
  • #10 Fabric of online interaction
  • #11 Social sharing can increase click-through rates as much as 30% [Email Marketing and Social Sharing Media Integration Report“]85% of the retailers surveyed included a Facebook link in their email campaigns
  • #12 Not just about adding icons to a mailerUsing social media as research for topical contentSharing online versions of mailer on social mediaTesting subject lines by posting on twitter
  • #13 Let people know what you want the to do
  • #15 Funnel
  • #16 Funnel
  • #17 Funnel
  • #18 Funnel
  • #19 Funnel