The document provides an alphabetical guide for a new employee at Schipul, giving advice or information for each letter of the alphabet. Some of the highlights include: pay attention to everyone's needs (A); Rodney drinks Stella Artois beer but they only have one six pack (B); people get cranky if they run out of half and half (C); do the dishes since their moms aren't there to do it (D); Eloy is self-explanatory (E); bet Ed you can beat him at foosball (F); keep smiling to get through it (G); Aaron hunkers in his chair (H); you're now a Schipulite clone (I); names