The document discusses how artificial intelligence, chatbots, and conversational interfaces are changing how content is created and delivered. It notes that customers now need answers, not just content. Microcontent that is focused on a single idea, clearly labeled, easy to scan, and appropriately written for intent can be used anywhere. The use of voice searches on mobile devices and chatbots are growing rapidly. To be ready for the future, technical communicators need to learn to write content for both bots and humans using intelligent microcontent composed of precise, reusable components tailored to user intent.