Purpose Driven b2b brands - Creating them, and aligning an organisation aroun...Sense Worldwide
How do you transform your sales conversation? By defining your company's purpose. Brand purpose has been big in consumer companies for years. It transformed the fortunes of Dove, Old Spice and Always. But it can do the same for business to business brands as well. B2B companies like IBM and DS Smith have defined their brand purpose. This has helped them to escaped the commodity trap and established their positions as thought leaders and strategic partners, increase their margins and open up new business opportunities. Want to define your business' purpose? Here, top strategy company Sense Worldwide shows you how it's done.
In this 9-15-2009 presentation to the Utah state convention of the Society of Human Resource Management, Paul Jones of Alden Keene & Associates describes how corporate citizenship efforts can help human resources (HR) build a better workforce.
Creating a Differentiated Value Proposition & Brand PromiseClubIntel
Creating a Differentiated Value Proposition and Brand Promise explores the power of differentiation and how organizations can build a value proposition and brand promise that offers a true competitive advantage in the marketplace. The presentation offers a variety of insights into the process of establishing a relevant and unique value proposition that will enable businesses to capture greater share of the consumers mind and wallet.
Purpose Driven b2b brands - Creating them, and aligning an organisation aroun...Sense Worldwide
How do you transform your sales conversation? By defining your company's purpose. Brand purpose has been big in consumer companies for years. It transformed the fortunes of Dove, Old Spice and Always. But it can do the same for business to business brands as well. B2B companies like IBM and DS Smith have defined their brand purpose. This has helped them to escaped the commodity trap and established their positions as thought leaders and strategic partners, increase their margins and open up new business opportunities. Want to define your business' purpose? Here, top strategy company Sense Worldwide shows you how it's done.
In this 9-15-2009 presentation to the Utah state convention of the Society of Human Resource Management, Paul Jones of Alden Keene & Associates describes how corporate citizenship efforts can help human resources (HR) build a better workforce.
Creating a Differentiated Value Proposition & Brand PromiseClubIntel
Creating a Differentiated Value Proposition and Brand Promise explores the power of differentiation and how organizations can build a value proposition and brand promise that offers a true competitive advantage in the marketplace. The presentation offers a variety of insights into the process of establishing a relevant and unique value proposition that will enable businesses to capture greater share of the consumers mind and wallet.
The Spirit of Co-creation Whitepaper - Risk Managed Creativity For BusinessSense Worldwide
Our perspectives on the principles of how you bring your colleagues, your customers and yourself together, to make things better and make better things. It's all about asking the right questions of the right people in the right way.
Mergers, acquisitions, and spin-offs are tricky operations. By keeping these seven crucial questions in mind, companies can be sure that their brand doesn't get lost in the clutter.
Purpose: hype of houvast voor het communicatievakFINN
Purpose is niet meer weg te denken uit het communicatievak. Unilever CEO Alan Jope stelt zelfs onomwonden dat hij geen merken meer in portefeuille wil die niet "purpose driven" zijn.
Maar wat is purpose, en hoe creëer je er waarde mee voor je organisatie en de stakeholders?
In dit gratis webinar scheppen Paul Stamsnijder (Reputatiegroep) en Raf Weverbergh (FINN) klaarheid in purpose voor collega-communicatieprofessionals:
- Wat is purpose eigenlijk?
- (Wat) levert het bedrijven op om met purpose bezig te zijn?
- Is purpose meer dan een buzzword?
- Welke goede voorbeelden zijn er van bedrijven die purpose inzetten om succesvoller te zijn?
- Hoe ontwikkel je een purpose?
Visit this site http://mikesimsworldwide.com for more information on network marketing leadership. MLM sponsoring is the primary skill in network marketing and most reps fail because they fail to develop real leadership. Effective network marketing leadership is what determines your team building success. Unless you have high commissions on your personal sales or do significant retail volumes, your income depends on the size of your network or team.
Follow us https://storify.com/mlmleadership
It IS the Business of the 21st Century, however not clearly understood and not encouragingly accepted. If we wish to ride on the upcoming wave of wealth and prosperity, then we need to understand this well and smell the coffee well in time. Just deliberated on the WHY?
The formula to success for digital experiencesSiegel+Gale
In today’s hyper-connected world, finding the right approach to creating digital experiences is no easy feat. It requires balancing customer, partner, and employee needs with brand opportunities and business needs, at all the right touchpoints.
It is more important than ever to align your digital strategy with those age-old, simple questions – the five Ws and the one H. They will increase your potential for happier users and better business outcomes.
So, ask yourself:
Why
Who
Where
What
When
How
Alice Milligan, Chief Customer-Experience Officer of Citi Cards at Citi, firmly believes that what businesses really need in order to thrive is loyalty. From her tenure leading customer-experience strategy at companies like Coach, American Express and AT&T, Milligan has witnessed firsthand how loyalty—from both employees and customers—can make or break a business.
Alice recently answered questions about business loyalty in Connect: Professional Women's Network. Here's some of her most popular advice.
Connect: Professional Women’s Network is online community with more than 420,000 members that discusses issues relevant to women and their success. The free LinkedIn group powered by Citi also features videos interviews with influential businesswomen, live Q&As with experts and slideshows with career advice. To learn more and join the conversation in the largest women's group on LinkedIn, visit http://www.linkedin.com/womenconnect.
Why your agency positioning (probably) sucks. And what to do about it. Boom Online Marketing
Business development mentor Ben Potter's DRINK:// Digital presentation from April 2019.
How many agencies do we have in the room? Talk about something that I believe to be a major problem in ‘agency land’. Agency slant to it but equally relevant to freelancers and anybody else selling digital marketing products / services. In fact, could well apply to any market where services have become commoditised
How Businesses Can Use Rapid Change to Win Over Customers in a Post-Pandemic ...Hilary Corna
How to win at rapid change:
-The latest on operational and financial impacts to large, medium and small businesses.
-Come hear what Hilary and Pamit are seeing with their global clients and strategies currently being used.
-Share ideas and thoughts in this rapidly changing marketplace
The Spirit of Co-creation Whitepaper - Risk Managed Creativity For BusinessSense Worldwide
Our perspectives on the principles of how you bring your colleagues, your customers and yourself together, to make things better and make better things. It's all about asking the right questions of the right people in the right way.
Mergers, acquisitions, and spin-offs are tricky operations. By keeping these seven crucial questions in mind, companies can be sure that their brand doesn't get lost in the clutter.
Purpose: hype of houvast voor het communicatievakFINN
Purpose is niet meer weg te denken uit het communicatievak. Unilever CEO Alan Jope stelt zelfs onomwonden dat hij geen merken meer in portefeuille wil die niet "purpose driven" zijn.
Maar wat is purpose, en hoe creëer je er waarde mee voor je organisatie en de stakeholders?
In dit gratis webinar scheppen Paul Stamsnijder (Reputatiegroep) en Raf Weverbergh (FINN) klaarheid in purpose voor collega-communicatieprofessionals:
- Wat is purpose eigenlijk?
- (Wat) levert het bedrijven op om met purpose bezig te zijn?
- Is purpose meer dan een buzzword?
- Welke goede voorbeelden zijn er van bedrijven die purpose inzetten om succesvoller te zijn?
- Hoe ontwikkel je een purpose?
Visit this site http://mikesimsworldwide.com for more information on network marketing leadership. MLM sponsoring is the primary skill in network marketing and most reps fail because they fail to develop real leadership. Effective network marketing leadership is what determines your team building success. Unless you have high commissions on your personal sales or do significant retail volumes, your income depends on the size of your network or team.
Follow us https://storify.com/mlmleadership
It IS the Business of the 21st Century, however not clearly understood and not encouragingly accepted. If we wish to ride on the upcoming wave of wealth and prosperity, then we need to understand this well and smell the coffee well in time. Just deliberated on the WHY?
The formula to success for digital experiencesSiegel+Gale
In today’s hyper-connected world, finding the right approach to creating digital experiences is no easy feat. It requires balancing customer, partner, and employee needs with brand opportunities and business needs, at all the right touchpoints.
It is more important than ever to align your digital strategy with those age-old, simple questions – the five Ws and the one H. They will increase your potential for happier users and better business outcomes.
So, ask yourself:
Why
Who
Where
What
When
How
Alice Milligan, Chief Customer-Experience Officer of Citi Cards at Citi, firmly believes that what businesses really need in order to thrive is loyalty. From her tenure leading customer-experience strategy at companies like Coach, American Express and AT&T, Milligan has witnessed firsthand how loyalty—from both employees and customers—can make or break a business.
Alice recently answered questions about business loyalty in Connect: Professional Women's Network. Here's some of her most popular advice.
Connect: Professional Women’s Network is online community with more than 420,000 members that discusses issues relevant to women and their success. The free LinkedIn group powered by Citi also features videos interviews with influential businesswomen, live Q&As with experts and slideshows with career advice. To learn more and join the conversation in the largest women's group on LinkedIn, visit http://www.linkedin.com/womenconnect.
Why your agency positioning (probably) sucks. And what to do about it. Boom Online Marketing
Business development mentor Ben Potter's DRINK:// Digital presentation from April 2019.
How many agencies do we have in the room? Talk about something that I believe to be a major problem in ‘agency land’. Agency slant to it but equally relevant to freelancers and anybody else selling digital marketing products / services. In fact, could well apply to any market where services have become commoditised
How Businesses Can Use Rapid Change to Win Over Customers in a Post-Pandemic ...Hilary Corna
How to win at rapid change:
-The latest on operational and financial impacts to large, medium and small businesses.
-Come hear what Hilary and Pamit are seeing with their global clients and strategies currently being used.
-Share ideas and thoughts in this rapidly changing marketplace
Primal branding for creating internal brand communities thinktopia®Patrick Hanlon
What is corporate culture? If your people don't believe in what they're doing, they're certainly not going to be able to sell anyone on the outside: not your customers, consumers, or other advocates. Also, if new hires don't understand your mission and values, then they bring in the values of the company they just left (that's often your competition) and pollute your culture. Over time, even longstanding loyal employees shrug, "I just don;t know what's going on around here any more!" One entrepreneur followed this method and took his $3MM company to $12MM. Then he sold but kept his stock. Nine months later, the company sold for $165,000,000. Culture inside your organization matters.
During this presentation participants learned how to differentiate their business from their competitors by revving up their company\'s COOL factor. Topics included: How to make your company culture COOL and attractive to employees, customers and prospects and how to turn your employees into company ambassadors and evangelists for your products and/or services.
Big brand thinking for small charities - Small charities communications confe...CharityComms
Alexander Scott, brand and content consultant
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
DLYohn Brand-As-Business Perspectives from Jim Stengel's GROWDenise Yohn
excerpts from Jim Stengel's book, Grow: How Ideals Power Growth and Profit at the World's Greatest Companies, to show how to use your brand platform as a management tool to fuel, align, and guide every task you undertake.
Handouts for The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance.
Presented by The Meyvn Group
August 18, 2009
Slides from a presentation I gave at VC CEO portfolio summit on Unlearning as we scale enterprise software startups focusing on how to think about the "next-level people" and "dance with who brung ya" adages along with thoughts on generalizing the former adage, hiring next-level people, and unlearning in general, specifically with infering false causality for success.
My Marketing Is Changing workshop has been one of the most popular talks and workshops I have run over the past couple of years. It looks at changes in marketing tech and tactics and what you can do about it
New Delhi HUG September meetup held on 25th September, 2019 included a quick recap of the Inbound 2019 sessions, and a deep dive into the latest HubSpot product announcements.
Repost: Studio D's 100 Questions for the Young CreativeLauren Serota
We spent a year listening to creatives across the design industry, and generated a list of 100 questions we wished we'd known at the beginning of our career. Designed both for self reflection and to cut through hiring-process gloss, they start out innocently enough but quickly cut to the chase.
We spent a year listening to creatives across the design industry, and generated a list of 100 questions we wished we'd known at the beginning of our career. Designed both for self reflection and to cut through hiring-process gloss, they start out innocently enough but quickly cut to the chase.
The Longevity Gap with Hilary Corna - Scaling Up Petra and Impact Digital Sal...Hilary Corna
The world is changing. Your customer is changing. In this session, we'll outline exactly what those trends are and how you can evolve with them to drive your business forward. This one hidden strategic advantage will build the ease and meaning in your business that you have been searching for.
Hilary Corna - Real Time Reset for a Business Interrupted -- EOS Conference M...Hilary Corna
Real-Time Reset for a Business Interrupted
If your business needs a reset, this workshop offers a process to help you sprint to a restart – with relevant goals and a plan. Workshop presenter Hilary Corna follows the ODA method of: Core Offer, Core Delivery, Core Authority to help your company minimize attrition, generate new business, and establish your company as an authority in your industry. Clients using this model have, on average, decreased A/R by 40%, lost zero customers, and actually increased MRR by 13%. Hilary’s approach is all about reformulating a plan to drive results, so Get Ready to Get Going Again!
Hilary Corna - Operations for the Human Era - Leaders in Lending ConferenceHilary Corna
Big banks feel seriously threatened by alternative finance. In this session, you will discover an unexpected lever that will help you overcome negative propoganda, build trust with your clients, and grow your business in the face of adversity.
Hilary Corna Kaizen Operations Development for GrowthHilary Corna
Ever wonder how continuous operations development can help your company scale and create a positive culture of engaged team members? Kaizen is your answer. In this presentation for the Gazelles Network by the former Senior Executive Officer of Toyota Motor Asia Pacific, Hilary lays out the steps to begin your first Kaizen project and dispels some myths around Kaizen along the way.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
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2. LIVE POLL
Which of the following best describes you or your business?
• Small Business
• Mid-Cap
• Large-Cap
• Non-Profit/Government/Education/Others
3. OUR TIME TOGETHER
• INTRODUCTION
• CHANGING CONSUMER
• TRAITS OF A HUMAN ERA COMPANY
• THE NEW BATTLEGROUND
• THE PAYOFF
• FIRST-TO-MARKET
4. Hilary Corna, Founder & CEO, Corna Partners
Hilary Corna is a former Senior Executive Officer of Toyota Asia Pacific and now serves as the founder and CEO of
Corna Partners, an organization that helps mid-cap growth companies fix broken processes from scaling to fast by
humanizing them to become market leaders in their industry.
Hilary believes there is a revolution occurring in business. It's not just about the technology, tactics, integrations,
and how much money leaders pump into their companies -- it's about love, care and human relationships.
Those companies that lead with this strategic advantage experience more sustainable growth and longevity post-
COVID 19.
Her work draws from topics including Operations, Customer Experience (CX), Employee Experience (EX), and
Process Improvement. Hilary is also a bestselling Author, Global Keynote Speaker, and host of the show Reimagine
the Restart. Her clients have included State Farm Insurance, General Motors, and the United Nations Foundation to
name a few. Hilary’s been featured in the New York Times, Fortune, ForbesWoman, The Wall Street Journal, NBC,
and dozens of other publication
BACKGROUND
7. “WHEN TRUST EXISTS, THINGS HAPPEN FASTER
AND MORE EFFECTIVELY. WHEN TRUST DOES NOT
EXIST, THINGS HAPPEN SLOWER AND LESS
EFFECTIVELY”
– Stephen Covey
44. 11%
…is the average distance ahead of
the Dow of public companies on the
Human Era list per year over the
last four years. Source: Lippincott (2018)
45. 2X
…as likely to be referred by their
customers compared to their “inhuman”
competitors. Source: Lippincott (2018)
51. “YOU CAN DESIGN AND CREATE,
AND BUILD THE MOST
WONDERFUL PLACE IN THE
WORLD. BUT IT TAKES PEOPLE
TO MAKE THE DREAM A REALITY”
– Walt Disney
52.
53. “WE AIM TO SURPRISE. WE
WANT TO GIVE THEM ONLY WHAT
THEY WANT AND NOTHING THEY
DO NOT WANT.”
– Marriott
54.
55.
56. “YOU CANNOT SEPARATE THEIR
STRATEGY AS AN EMPLOYER
FROM THEIR STRATEGY AS A
RETAILER”
– Darrell Rigby, Bain & Company
57.
58. “MAJOR EMPLOYERS ARE INVESTING IN THEIR
WORKERS AND COMMUNITIES BECAUSE THEY
KNOW IT IS THE ONLY WAY TO BE SUCCESSFUL
OVER THE LONG TERM.”
– Jamie Dimon, Chairman and CEO of JPMorgan Chase & Co.
And that’s what we’re here to discuss today, in the midst of all the challenges facing companies in financial services, there is a great opportunity to mitigate these threats by humanizing your processes and building trust again with your customers and communities.
.the rise of businesses forseeing this hidden competitive advantage of humanizing processes to build connection, foster trust and strengthen retention to build stronger companies.
This isn’t going anywhere – just been elevated because of covid. People have been craving this.
Reference Toyota – under the façade, people want to be seen and heard\
Reference notes from Nick
Another character is the willingness for companies to truly trust, empower, and celebrate their people. They throw out the script and entrust employees to deliver.
Standardization and trying to control is giving way to freedom and trust. Being people centric instead of policy centric.
Ex from Modern Honolulu “please come back for a 5 star experience”
Outsourcing company – great product, above all others, but their overall customer experience was so dehumanizing, ineffective, it took me more time then it would’ve taken to just do the work. What did they do every time I wanted to leave? Instead of explain how they were going to change, they offered credits.
As Stephen said..
less disposable income today than they did a year ago, but they are spending more on discretionary and experiential purchases
The end result was a loss of trust across all types of US institutions.
This has significantly impacted the long-term sustainable growth of many previously successful companies, and it's brought about a trend of disruption due to these companies' inability to change.
As Stephen said..
It’s a tough world for business owners and operators…Todays challenges run deeper than ever before. We’ve moved away from the time when leadership commanded respect, stature mattered most, and big business were always the economic leaders.
Instead, trust has plummeted, company life cycles compressed, and connected consumers quickly expose institutions for what they really are.
This is end of the institutional era.
Old world principles were the hallmark of this era, such as command and control. These rigid institutions and hierarchies were designed to function with machine-like efficiency. Over time, they became layered, complex, almost impenetrable; and as a result created a rift between consumers' expectations and their ability to act on them.
We’ve taken everything we learned, however, from the industrial age and applying it to technology. Now SOPs have made us cold, sterile, and heartless. we've built the most productive, efficient systems in the world that are also dehumanizing.
Give me a chuckle if you've ever been told, "The system won't let me do that." “It’s a bug.” Or “I just follow the rules.” We've created a situation for ourselves where we're triangulating each other between process owner, customer, and system.
In contrast to old precepts, we are seeing organizations become more distributed rather than concentrated; growing more horizontally rather than vertically, resembling more organic networks rather than machines. A fundamental shift is occurring from process-centric to human-centric.
the organizations around the world that have foreseen this hidden competitive advantage are benefiting from being first to market. The most admired brands in the world have become flatter, more transparent, and they listen to the world around them to bridge connections to earn back trust that has been lost.
I believe we are experiencing the next great evolutionary leap in business to the Human Era. Technology is not the leap, it’s the catalyst for the leap. The leap is humanization.
At the core of this is the realization that humans are searching for trust and this extends to organizations and brands as well as people.
The rise of the human era has precipitated a fundamental shift in the value equation – it’s become more intimate, personal, cooperative, and inclusive.
“Are we welcoming, understanding, and loving? Or are we cold, sterile, rigid and complex shoving sales scripts and automated emails down peoples throats disconnected, losing trust with a strong pipeline but a leaky bucket of unhappy customers with a bad taste int heir mouth for the company and zero retention?”
It’s not about how great your product is, or feature set. This will commoditize you and swiftly be replaceable as we’re seeing across the tech world today. What makes your not easily replaceable? How you treat someone (As Maya Angelou said) – Toyota quote
We cant just say we’re trust advisors, we have to actually deliver on it.
To build a meaningful connection with experience-centric consumers, organizations must think differently about experience. And as we redefined, experience is the sum of the moments that matter—all the interactions between a customer and an organization that shape the way each one feels about the other. Human experience, in our view, is the integration and delivery of customer experience, workforce experience, and partnership experience.
is the integration and delivery of customer experience, workforce experience, and partnership experience.
If you don’t believe me…
Are we focusing on knowledge based or what makes us unique?
Gross margin vs strategy on how to reduce costs?
After his example, ask, what are the stigmas of your industry? Does it reflect that or something different?
The goal here if you haven’t already figured out is to achieve more yeses then nos. This is just a snapshot pulse to see where your company stands.
What makes a human era company? Institutions have always used their comms to declare, preach, sell. Yet humans communicate to connect with one another. In the human era, companies must communicate in the same way and when they do, there is a great value to be unlocked for both parties. Consumers find value through loyalty and companies generate value during decision making points with their customer.
Breaking through and making a connection is a tall order. Why? Because real connection must be firmly anchored in the culture of the business. Pivoting requires hard work, establishing values that are truly customer driven, not company goals or metrics driven, and they must be executed on through day to day operations, decision making, and employee behavior.
Several traits appear among the top performing human era companies
Connecting with a human era company should feel more like an eye to eye conversation than a one way corporate communication.
One of the easiest ways to show you care about people and to engender their trust is to talk with them on their terms, asking and listening.
This is not efficient but it’s effective
Paul Jarvis turned off tracking pixels “a “tracking pixel” is a tiny blank image that’s embedded in newsletters so the sender can see details about you and how you engage with the emails they send”
“Basecamp realized of this privacy invasion and turned them off – so I did too. My subscribers are important to me - as is their privacy. And just like my website doesn’t track any personal data about visitors because I use my own product, Fathom Analytics, I want to honour and respect the privacy of those on my mailing list too.
After learning Basecamp
I realize the potential cost of turning tracking off for this list, but the benefits of not spying on you far outweigh their use. ”
From management to the front line, each of these comoanies goes beyond paying lip service to being customer driven. Deeply immersed. The consequences? How to serve in unexpected better ways?
USAA example. This is not efficient but it’s effective
The Harpeth – they understood and predicted my needs.
This is not efficient but it’s effective
At Toyota, the biggest mistake we’d find is company’s designing processes and operations for what’s good for the company, not what’s good for the customer.
GG – go and see for yourself. Walk the whole experience, first, before making any changes.
USAA example + others in study.
Gone are the days when you had to be perfect. Human era companies admit error, show customers where they truly stand, let you see behind the curtain. Theyre taking transparency to a new level. BC any human relationship is anchored in candor and honesty, relationships with companies should be no different.
This is not efficient but it’s effective
We prioritized business growth over cultural growth.
Example of growing ops too fast – many in tech. Allure. Apt Staffing.
This is not efficient but it’s effective.
Example of a recent customer growing too fast, Had a great product and was merely metrics driven. He was referred to me by a friend, I don’t like the business he’s in (plastic surgery) and he’d been fighting me for years, being rude and brief. But our mutual friend kept asking me, please reach out and help him. He’s going to fail. Finally things broke, he called me 60% refunds. Finally admitted he was wrong. Made me finally have respect for the guy. Made me trust him a bit more. Made me want to help and take him on.
We prioritized business growth over cultural growth.
Example of growing ops too fast – many in tech. Allure. Apt Staffing.
This is not efficient but it’s effective.
Example of a recent customer growing too fast, Had a great product and was merely metrics driven. He was referred to me by a friend, I don’t like the business he’s in (plastic surgery) and he’d been fighting me for years, being rude and brief. But our mutual friend kept asking me, please reach out and help him. He’s going to fail. Finally things broke, he called me 60% refunds. Finally admitted he was wrong. Made me finally have respect for the guy. Made me trust him a bit more. Made me want to help and take him on.
There is no doubt that connecting on a human level is about showing real personality and creating your unique character in special ways.
Companies can and should have dynamic personality just as people do.
This is not efficient but it’s effective.
Mail chimp – monkey count pressing a red button with sweat coming down. Then “HIGH fives” after it.
socks.
Hopsitality tech SASS company – hilarious call waiting recording.
Tech companies. Financial services. It’s boring for consumers. PEOS, ERPS, CRMS, Accounting firms, Banking – They’re all boring. It’s a great opportunity to not be. We’re afraid to do this because we’re used to garnering trust by showing our power, reputation, financial wit– that is changing. People want you to be fun, normal. Human.
Another character is the willingness for companies to truly trust, empower, and celebrate their people. They throw out the script and entrust employees to deliver.
Standardization and trying to control is giving way to freedom and trust. Being people centric instead of policy centric.
Whattaber – you may have seen them – released tennis shoes with a W on it that look like new balance. A front door mat that say, you better have whattaburger.”
This is not efficient but it’s effective
Tech support email having their photos in their signature
It’s tempting to ascribe leadership solely to “the big innovation” or “structural competitive advantage” but human era companies show little things matter a great deal as well.
These efforts don’t come out of a research project or focus group, but an ingrained daily habit of listening and responding. It’s a standard of care that is then reflected by employee behavior.
This is not efficient but it’s effective.
Four seasons.
House hunting – baking cookies as you walk in. When think about architecture, in the early 1900s it was designed for solely functionality and efficiency. Then the art deco raised a new question, can we take cold, sterile functional buildings and make them beautiful, welcoming warm and inviting? Create an experience with an otherwise meaningless product?
Businesses can no longer just provide a product or service. They need to provide an experience.
Think about – why was “AS A SERVICE” developed? Because tech is ever changing, growing, and customer have continued needs. It’s not just a drop ship product. You see this in the POS merchant services space – you do that, and the next day you have to go and close a new deal .Then “As a service” companies needs to focus on their service, tech comes second.
Naming them, “tech companies” is fundamentally flawed.
Reoccuring revenue should not be the goal, serving the customer should be the goal
Standardization and automation can be a flaw.
We see this ever since Salesforce released Predictable Revenue. Now we can pinpoint a fake email from the subject line “Can you point me in the right direction?”
Speaking of emails.. I was on a podcast recently…immediately receiving this guys daily emails, then suddenly the conference sales emails, then his personal newsletter. Never once asked. Do you think I spread that podcast when it was released. No. Told no one about. Unsubscribed from all.
Or this example? Policy centric or people centric? Theyre probably losing a great deal of good candidates because this is a strike on their dignity. Cold and heartless.
Ex from Modern Honolulu “please come back for a 5 star experience”
Outsourcing company – great product, above all others, but their overall customer experience was so dehumanizing, ineffective, it took me more time then it would’ve taken to just do the work. What did they do every time I wanted to leave? Instead of explain how they were going to change, they offered credits.
Think about – why was “AS A SERVICE” developed? Because tech is ever changing, growing, and customer have continued needs. It’s not just a drop ship product. You see this in the POS merchant services space – you do that, and the next day you have to go and close a new deal .Then “As a service” companies needs to focus on their service, tech comes second.
Naming them, “tech companies” is fundamentally flawed.
Reoccuring revenue should not be the goal, serving the customer should be the goal
There are many big banks doing this poorly – which is your opportunity
“While the use will be primarily a coffee shop, bank employees will be on the premises to assist with any questions about banking matters,” per the application. “In addition, the meeting rooms will be available by reservation for use by the community at no charge. It will be a lively and interactive use.”
Compete on just tech and you will die. Someone will out pace you, or copy you.
Another character is the willingness for companies to truly trust, empower, and celebrate their people. They throw out the script and entrust employees to deliver.
Standardization and trying to control is giving way to freedom and trust. Being people centric instead of policy centric.
Think about – why was “AS A SERVICE” developed? Because tech is ever changing, growing, and customer have continued needs. It’s not just a drop ship product. You see this in the POS merchant services space – you do that, and the next day you have to go and close a new deal .Then “As a service” companies needs to focus on their service, tech comes second.
Naming them, “tech companies” is fundamentally flawed.
Reoccuring revenue should not be the goal, serving the customer should be the goal
Perhaps not surprisingly, the highest scoring company do indeed outperform financially. The public companies on the leadership list outdistanced the Dow by an avg of 11%, implying a 50% more value creation.
These companies were also….
If you could increase your valuation and double your referrals, would you?
Perhaps not surprisingly, the highest scoring company do indeed outperform financially. The public companies on the leadership list outdistanced the Dow by an avg of 11%, implying a 50% more value creation.
Beyond the rise of the “Human era campaign” the real question is which brands truly deliver on…?
Marriott International is serving next-generation travelers in Europe with Moxy Hotels, a brand built to be playful, experiential—and budget-conscious. Marriott representatives say the brand “aims to surprise” travelers with an experience that gives them “only what they want and nothing that they don’t.” What they want includes “vibrant lobby spaces built around an amped-up bar experience” and opportunities to work, play, and connect.4 The hotel provides many experiences guest enjoy in hostels, but with improved private sleeping and bathroom accommodations. Moxy is expected to more than double in size, with more than 96 properties in the pipeline as of Q1 20
Cant compete just on tech or price.
This is whats happening with the scooter industry right now.
Media and entertainment
Did you know they open the doors 5 min early daily just to delight customers, and that trash cans are 25 spaces apart? They offer intense customer service training that help staff learn how to and obsess over making the lives of customers easier.
Cant compete just on tech or price.
This is whats happening with the scooter industry right now.
Marriott International is serving next-generation travelers in Europe with Moxy Hotels, a brand built to be playful, experiential—and budget-conscious. Marriott representatives say the brand “aims to surprise” travelers with an experience that gives them “only what they want and nothing that they don’t.” What they want includes “vibrant lobby spaces built around an amped-up bar experience” and opportunities to work, play, and connect.4 The hotel provides many experiences guest enjoy in hostels, but with improved private sleeping and bathroom accommodations. Moxy is expected to more than double in size, with more than 96 properties in the pipeline as of Q1 20
Cant compete just on tech or price.
This is whats happening with the scooter industry right now.
Grocery.
20% of their 40K employees are related.
It has a hire staffing level, takes serious consideration in hiring and trains more than average.
Ideas collected
CEO visits new stores.
In a razor thin margin industry, wegmans has withstood competition like Walmart and the numbers show investing in the human connection pays off.
They have half the emp turnover, 2x the CS, 2x the operating margins of its peers
In Q4 of last year… senior business leaders came together.
These modernized principles reflect the business community’s unwavering commitment to continue to push for an economy that serves all Americans.”
“This new statement better reflects the way corporations can and should operate today,” added Alex Gorsky, Chairman of the Board and Chief Executive Officer of Johnson & Johnson and Chair of the Business Roundtable Corporate Governance Committee.
As we used to say at Toyota, though, Show me don’t tell me. The ability to truly develop operations that are human and deliver on this is the only answer to regaining trust.
This is big, complex, totally unique. But the research doesn’t lie. Your customers/employees can be happier. You can make more money. The world will see you as a better place/company. And all you gotta take is the first step. And the first step is a free 30 min call with me.
Namaste
This is big, complex, totally unique. But the research doesn’t lie. Your customers/employees can be happier. You can make more money. The world will see you as a better place/company. And all you gotta take is the first step. And the first step is a free 30 min call with me.
Namaste