Six Sigma is a set of techniques aimed at improving quality that was originally developed by Motorola in 1986. It focuses on customer requirements, process alignment, and timely execution to reduce defects. While initially focused only on manufacturing, Six Sigma has now expanded to be used as a general business methodology. It aims to delight customers and meet their expectations through techniques like Design for Six Sigma and the DMAIC process of define, measure, analyze, improve, and control. As awareness and use of Six Sigma grows, especially in small and medium businesses, it has the potential to be an effective quality management program for the long term.

1. “ Improving Quality…One Person, One Business at a time”

3. 06/05/09 “ Invented by Motorola, Inc., in 1986 as a metric for measuring defects, and improving quality. Since then, it has evolved to a robust business improvement methodology that focuses an organization on customer requirements, process alignment, analytical rigor and timely execution.” ( http://www.motorola.com/content.jsp?globalObjectId=3074-5804 )

4. “ Globalization and instant access to information, products and services continue to change the way our customers conduct business.” “ Today's competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. “ “ This is why Six Sigma Quality has become a part of our culture.” (http://www.ge.com/en/company/companyinfo/quality/whatis.htm)

10. According to the Six Sigma Academy, professionals with Black Belt certification save companies approximately $230,000 per project and can complete four to six projects per year! Get certified, “stand out from the crowd”, and start adding value to your own career and the company you work for…