Over 60% of people search online using Google, conducting over 3.5 billion searches per day, though most only look at the first page of results. Over 80% of people research options online before making purchases, with over 50% conducting searches on their phones and deciding within 7 seconds if they will continue researching a company. Jane researches companies online, decides who to get pricing from, and buys a service after comparing multiple estimates and response times, with follow up being important. Companies should track who does not buy and where they drop off to improve marketing and know the cost of missed sales opportunities.