Many introverts struggle to succeed in the workplace when asked to “think on their feet” or to make decisions without an array of facts in hand. Much workspace design is moving to open plans, where anyone, much less introverts, may struggle with distractions and lack of privacy. Some introverts may look for leadership opportunities, but feel stymied when trying to figure out how to move up. Although not every introvert is interested in a formal leadership position (nor have the opportunity in their workplace), every introvert has the ability to become an influencer.
Join the presenter as we discuss how to identify our strengths and become influencers when we don’t have positional authority. We’ll discuss strategies that work for us and how to make sure we’re not passed over when leadership opportunities arise. We’ll also create an action plan for becoming that influencer or leader. Attendees will benefit most from the presentation if they know their Myers-Briggs/Keirsey temperament profile in advance or have used other tools such as Enneagram or Strengths Finder.
Missing the Iceberg – avoiding project failure through killing or redefining it in time webinar
Tuesday 6 September 2022
APM Systems Thinking Specific Interest Group
Presented by panel members:
Hugh Buckley, Cesar Rendora, Tony Thornburn, Simon Tinling, Amanda Whittaker and Andrew Wright
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/missing-the-iceberg-avoiding-project-failure-through-killing-or-redefining-it-in-time-webinar/
Content description:
Most project professionals have found themselves on a project where success looks unlikely, yet nobody does anything about it. Why is this? Flagging up that a project is heading for failure is typically a career limiting move - the messenger bringing the bad news get blamed.
This panel delivered webinar on Tuesday 6 September 2022 explored a simple approach to how we, as project professionals, can flag up the need for changes to projects (or even killing them), in a way that avoids being blamed personally.
This approach can be used in any context where stakeholders don’t want to hear changes are vital.
Getting commitment to reshaping or killing a failing project without the messenger being killed.
Media Management 2011-Strategy Module - Jan 21_1Robin Teigland
Slides from my first lecture in the Strategy module in the 2011 Media Management Course at Stockholm School of Economics and the Royal Institute of Technology. here is more information on the course: http://nordicworlds.net/2011/01/21/strategy-course-focuses-on-virtual-worlds-and-gaming-industries/
What does it take to deliver an achievable recruiting and onboarding experience for the modern workforce? Understanding all the features and functionalities of your ATS is only one component. Success is born from using an effective change management approach to make sure you are ready for the right change in your organization.
Session Takeaways
Aligning your Recruiting objectives with your business strategy
Developing an integrated approach to Change
Driving adoption
Defining Recruiting-specific challenges with Change
Identifying success measures
Review and make proposals on HESFB Vision & Mission Statements and Core Values
Agree on the HESFB SWOT & PEST Analysis
Identify & Agree on the key strategic issues and priorities for HESFB to focus on in the next five years
Identify the Goals, Objectives and Strategic Interventions/actions to support implementation of the strategic priorities identified
During this APM webinar, Carolyn Limbert from Harmonic Limited explored the complex landscape of programmes and projects and focussed in on potential strategies to manage this ever changing environment.
Insights and Energy for Leaders in Crisis Time Webinar - Episode 7Greatness Coaching
Episode 7 Title:
Tips for strategic planning to rebound in crisis
1. Vision (« by 202X, we are…, we do…, we have… »)
2. Assessment of environment and its evolution (PESTEL factors)
3. Our core competencies / competitive advantages
4. Our S.W.O.T. analysis against the vision
5. Our main strategic opportunities + our choice (=our Strategy)
6. Prove of fit between strategy and priorities with the Group’s
7. Necessary resources to ensure a smooth and efficient
implementation of the strategy
8. Business Plan
9. Sensitivity analysis & contingency plan for ‘worst case scenario’
Missing the Iceberg – avoiding project failure through killing or redefining it in time webinar
Tuesday 6 September 2022
APM Systems Thinking Specific Interest Group
Presented by panel members:
Hugh Buckley, Cesar Rendora, Tony Thornburn, Simon Tinling, Amanda Whittaker and Andrew Wright
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/missing-the-iceberg-avoiding-project-failure-through-killing-or-redefining-it-in-time-webinar/
Content description:
Most project professionals have found themselves on a project where success looks unlikely, yet nobody does anything about it. Why is this? Flagging up that a project is heading for failure is typically a career limiting move - the messenger bringing the bad news get blamed.
This panel delivered webinar on Tuesday 6 September 2022 explored a simple approach to how we, as project professionals, can flag up the need for changes to projects (or even killing them), in a way that avoids being blamed personally.
This approach can be used in any context where stakeholders don’t want to hear changes are vital.
Getting commitment to reshaping or killing a failing project without the messenger being killed.
Media Management 2011-Strategy Module - Jan 21_1Robin Teigland
Slides from my first lecture in the Strategy module in the 2011 Media Management Course at Stockholm School of Economics and the Royal Institute of Technology. here is more information on the course: http://nordicworlds.net/2011/01/21/strategy-course-focuses-on-virtual-worlds-and-gaming-industries/
What does it take to deliver an achievable recruiting and onboarding experience for the modern workforce? Understanding all the features and functionalities of your ATS is only one component. Success is born from using an effective change management approach to make sure you are ready for the right change in your organization.
Session Takeaways
Aligning your Recruiting objectives with your business strategy
Developing an integrated approach to Change
Driving adoption
Defining Recruiting-specific challenges with Change
Identifying success measures
Review and make proposals on HESFB Vision & Mission Statements and Core Values
Agree on the HESFB SWOT & PEST Analysis
Identify & Agree on the key strategic issues and priorities for HESFB to focus on in the next five years
Identify the Goals, Objectives and Strategic Interventions/actions to support implementation of the strategic priorities identified
During this APM webinar, Carolyn Limbert from Harmonic Limited explored the complex landscape of programmes and projects and focussed in on potential strategies to manage this ever changing environment.
Insights and Energy for Leaders in Crisis Time Webinar - Episode 7Greatness Coaching
Episode 7 Title:
Tips for strategic planning to rebound in crisis
1. Vision (« by 202X, we are…, we do…, we have… »)
2. Assessment of environment and its evolution (PESTEL factors)
3. Our core competencies / competitive advantages
4. Our S.W.O.T. analysis against the vision
5. Our main strategic opportunities + our choice (=our Strategy)
6. Prove of fit between strategy and priorities with the Group’s
7. Necessary resources to ensure a smooth and efficient
implementation of the strategy
8. Business Plan
9. Sensitivity analysis & contingency plan for ‘worst case scenario’
The Art and Science of Communicating Your Product StrategyAggregage
Join Jason Tanner, CEO of Applied Frameworks as he reviews a range of frameworks and practices to construct a clear, compelling product strategy connected to the business model for the product. He will differentiate product strategy, vision and tactics with practical examples and share approaches for effective communication within and beyond the team.
How to Create a Competency-Based Training Program - Webinar 01.08.14BizLibrary
Employee training is fluid, dynamic and complex – which is why Competency-Based Training is a more important strategic component of a today’s employee learning strategies. In this webinar, you will learn:
Why a sharp focus on key competencies is more important than ever.
The key characteristics of best-in-class competency-based training programs.
A straightforward seven-step process any organization can use to implement a CBT starting today.
An APM event sponsored by the Northern Ireland Branch on 26 October 2022.
Speaker: Roger Garrini
The presentation was general view of why Governance is important, some tips and thoughts on good practices and a brief run through the four main GOVSIG Guides. This event was held on 26 October 2022.
We also asked for your help with some of our new topics which included:
Wicked Decisions
AI and Governance
Corridor Governance
Corporate reporting on Projects
Sponsorship as a profession
Sustainability and governance
https://www.apm.org.uk/news/project-governance-past-present-and-future-the-key-to-success/
Strategy Lesson From the Trenches - S2E Case StudyAccelare
Capability-based planning improves business alignment. This case-based deck looks at successes and challenges from companies who have institutionalized the Strategy to Execution process from Accelare co-founders Jack Calhoun and Mark McCormick lessons learned in the field.
Design thinking is a method for the practical, creative resolution of problems using the strategies designers use during the process of designing. Design thinking has also been developed as an approach to resolve issues outside of professional design practice, such as in business and social contexts.
Here is BMGI's Design Thinking Approach for Value Creation
Reach Out : prashantj@bmgindia.com
Prosci's webinar "Assessing and Building Your Organizational Change Capability" - delivered live on Wednesday, June 24 11:00 AM EDT and Thursday, June 25 4:00 PM EDT. Register at www.change-management.com/webinars.htm.
Eye on the Prize: Promoting a "Culture of Excellence" Through Effective Strat...CompleteRx
The epitome of excellence can be recognized in organizations that have been awarded the Malcolm Baldrige National Quality Award. The successful development and implementation of an organization’s strategic plan is pivotal to this achievement as it ensures leadership and employees are working toward common goals. While setting priorities and focusing resources may seem like a given for any successful organization, the process of establishing and measuring an effective strategic plan can be complex and overwhelming. In conjunction with the Kentucky Center for Performance Excellence (KyCPE), this webinar will teach you to develop a strategic planning process to improve your organization’s performance and ensure key performance indicators are aligned with your overall strategic plan. The webinar will also review past healthcare Malcolm Baldrige National Quality Award winners and share best practices from these award winners.
Key Takeaways:
- Understand strategy development and HOW do you develop your strategy
- Review what Baldrige winning organizations have done to develop information for your strategic planning process
- Learn how to deploy your action plans
NCET Biz Bite | Project Management Tips and Tools | January 2018Archersan
NCET and Kandis Porter, the Founder and Managing Director of Effective Flow Connections, explains why successful Project Management is critical for delivering optimal business results.
– Did you know organizations are wasting an average of $97 million for every $1 billion invested, due to poor project performance? That is an incredible amount of money that most companies can’t afford to throw away. As organizations are asked to accomplish more with the same or even less resources, effective project management practices are critical.
– Organizations that invest in proven project management practices waste 28 times less money because more of their strategic initiatives are completed successfully.
– It isn’t just the “doers” that need to be well-versed in project management; an actively engaged executive sponsor is the top driver of projects meeting their original goals and business intent.
– Sixty percent of organizations have training on project management tools & techniques; how does your organization measure up?
Attendees will learn about:
– Information on where you can locate definitions for ~200 of the profession’s frequently used terms
– Knowledge of the Project Management Institute’s five process groups and 10 knowledge areas
– A framework for creating a detailed project charter
– Key concepts for project schedule management and using MS Project to stay on track
– Information for tracking and managing Issues, Risks, Actions, and Decisions
– A better understanding of how to capture project Lessons Learned
Exploring Career Paths in Cybersecurity for Technical CommunicatorsBen Woelk, CISSP, CPTC
Brief overview of career options in cybersecurity for technical communicators. Includes discussion of my career path, certification options, NICE and NIST resources.
NYSERNet TNCON2023 Presentation about instilling a sense of belonging and culture in a hybrid workforce. We discuss the challenges of fitting in when we don't see each other face to face. We also discuss the use of tools such as Slack and Zoom to create spaces for conversation and connections.
More Related Content
Similar to The Introvert in the Workplace: Becoming an Influencer and Leader #STC18
The Art and Science of Communicating Your Product StrategyAggregage
Join Jason Tanner, CEO of Applied Frameworks as he reviews a range of frameworks and practices to construct a clear, compelling product strategy connected to the business model for the product. He will differentiate product strategy, vision and tactics with practical examples and share approaches for effective communication within and beyond the team.
How to Create a Competency-Based Training Program - Webinar 01.08.14BizLibrary
Employee training is fluid, dynamic and complex – which is why Competency-Based Training is a more important strategic component of a today’s employee learning strategies. In this webinar, you will learn:
Why a sharp focus on key competencies is more important than ever.
The key characteristics of best-in-class competency-based training programs.
A straightforward seven-step process any organization can use to implement a CBT starting today.
An APM event sponsored by the Northern Ireland Branch on 26 October 2022.
Speaker: Roger Garrini
The presentation was general view of why Governance is important, some tips and thoughts on good practices and a brief run through the four main GOVSIG Guides. This event was held on 26 October 2022.
We also asked for your help with some of our new topics which included:
Wicked Decisions
AI and Governance
Corridor Governance
Corporate reporting on Projects
Sponsorship as a profession
Sustainability and governance
https://www.apm.org.uk/news/project-governance-past-present-and-future-the-key-to-success/
Strategy Lesson From the Trenches - S2E Case StudyAccelare
Capability-based planning improves business alignment. This case-based deck looks at successes and challenges from companies who have institutionalized the Strategy to Execution process from Accelare co-founders Jack Calhoun and Mark McCormick lessons learned in the field.
Design thinking is a method for the practical, creative resolution of problems using the strategies designers use during the process of designing. Design thinking has also been developed as an approach to resolve issues outside of professional design practice, such as in business and social contexts.
Here is BMGI's Design Thinking Approach for Value Creation
Reach Out : prashantj@bmgindia.com
Prosci's webinar "Assessing and Building Your Organizational Change Capability" - delivered live on Wednesday, June 24 11:00 AM EDT and Thursday, June 25 4:00 PM EDT. Register at www.change-management.com/webinars.htm.
Eye on the Prize: Promoting a "Culture of Excellence" Through Effective Strat...CompleteRx
The epitome of excellence can be recognized in organizations that have been awarded the Malcolm Baldrige National Quality Award. The successful development and implementation of an organization’s strategic plan is pivotal to this achievement as it ensures leadership and employees are working toward common goals. While setting priorities and focusing resources may seem like a given for any successful organization, the process of establishing and measuring an effective strategic plan can be complex and overwhelming. In conjunction with the Kentucky Center for Performance Excellence (KyCPE), this webinar will teach you to develop a strategic planning process to improve your organization’s performance and ensure key performance indicators are aligned with your overall strategic plan. The webinar will also review past healthcare Malcolm Baldrige National Quality Award winners and share best practices from these award winners.
Key Takeaways:
- Understand strategy development and HOW do you develop your strategy
- Review what Baldrige winning organizations have done to develop information for your strategic planning process
- Learn how to deploy your action plans
NCET Biz Bite | Project Management Tips and Tools | January 2018Archersan
NCET and Kandis Porter, the Founder and Managing Director of Effective Flow Connections, explains why successful Project Management is critical for delivering optimal business results.
– Did you know organizations are wasting an average of $97 million for every $1 billion invested, due to poor project performance? That is an incredible amount of money that most companies can’t afford to throw away. As organizations are asked to accomplish more with the same or even less resources, effective project management practices are critical.
– Organizations that invest in proven project management practices waste 28 times less money because more of their strategic initiatives are completed successfully.
– It isn’t just the “doers” that need to be well-versed in project management; an actively engaged executive sponsor is the top driver of projects meeting their original goals and business intent.
– Sixty percent of organizations have training on project management tools & techniques; how does your organization measure up?
Attendees will learn about:
– Information on where you can locate definitions for ~200 of the profession’s frequently used terms
– Knowledge of the Project Management Institute’s five process groups and 10 knowledge areas
– A framework for creating a detailed project charter
– Key concepts for project schedule management and using MS Project to stay on track
– Information for tracking and managing Issues, Risks, Actions, and Decisions
– A better understanding of how to capture project Lessons Learned
Similar to The Introvert in the Workplace: Becoming an Influencer and Leader #STC18 (20)
Exploring Career Paths in Cybersecurity for Technical CommunicatorsBen Woelk, CISSP, CPTC
Brief overview of career options in cybersecurity for technical communicators. Includes discussion of my career path, certification options, NICE and NIST resources.
NYSERNet TNCON2023 Presentation about instilling a sense of belonging and culture in a hybrid workforce. We discuss the challenges of fitting in when we don't see each other face to face. We also discuss the use of tools such as Slack and Zoom to create spaces for conversation and connections.
Many experts agree that engaged learners have better retention. Security Awareness programs are often seen only in the context of the information we provide to our audiences. Annual compliance training may not lead to changed behavior. What can we do differently? What does gamification mean for security awareness training and communication.
The presenter will discuss opportunities to introduce gamification into security awareness activities. He'll share from specific gamification initiatives undertaken at the Rochester Institute of Technology to increase user awareness. These activities include the development of a Digital Self Defense Dojo, an escape room, and positively-reinforced simulated phishing exercises.
Many introverts struggle to succeed in the workplace when asked to “think on their feet” or to make decisions without an array of facts in hand. Much workspace design is moving to open plans, where anyone, much less introverts, may struggle with distractions and lack of privacy. Some introverts may look for leadership opportunities, but feel stymied when trying to figure out how to move up. What are the best strategies for success in today's workplace?
Over the last year while recording the Hope for the Introvert podcast, I've had the privilege of interviewing introverted leaders in several industries about their strategies for success in the workplace. These honest and open discussions have provided practical solutions to many of the challenges we face. Join the presenter as he share proven strategies for success, leveraging our introvert strengths to excel in the workplace.
NYSERNET Conference presentation on building a cyber security culture in higher education: thinking strategically, building a communications plan, best practices in security awareness.
Western society lauds extroverted leaders and their accomplishments. However, introverts make great contributions and can be effective leaders, too. As technical communicators, many of us are introverts or work with a lot of introverts. As introverts, we may not believe or recognize that we have innate abilities that can provide a foundation for strong leadership skills, and we certainly don’t seem like the extroverted leaders that are the norm in Western society. Introverts possess a quiet confidence that commands respect. When we leverage the innate strengths of introverts; analytical skills, ability to think outside the box, and strong powers of concentration, we gain recognition as a leader and influencer. Attendees will
• Discover general and specific insights gained from personality and temperament typing
• Understand what drives their co-workers
• Identity their strengths and weaknesses
• Learn how to harness their innate skills
• Start their leadership journey
Follow the yellow brick road: A Leadership Journey to the Emerald CityBen Woelk, CISSP, CPTC
Slides for 20-minute Spotlight Talk at the 2017 Society for Technical Communication International Summit Conference. The talk discussed the main characters in the Wizard of Oz, Dorothy Gale, Scarecrow, Tin Woodman, and Lion as Leadership Types based on Keirsey Temperament Theory.
Collaboration introduces a variety of security challenges. This presentation provides a brief overview with recommendations for non profit organizations who would like to work online collaboratively.
Many of us might agree that Western society lauds extroverted leaders and their accomplishments. However, introverts make great contributions and can be effective leaders, too. Many of us are introverts who may feel unsuited or unequipped for leadership, but are not sure how to take that next step to increase influence and improve visibility. Have you wondered how to empower yourself and leverage your innate skills to become a leader? Join Ben as he shares his personal insights and the path to leadership with you. He will describe his journey from shy team member to recognized leader, and share key steps he took and experiences that have helped him become a successful leader.
Exploration of the Digital Self Defense Security Awareness program at the Rochester Institute of Technology. Delivered at the Rochester Security Summit, October 2015.
Threat landscape, strategies, and resources for cyber safety. Presented at Johanna Perrin Middle School, Fairport, New York as part of the Fairport STAR parents program.
Overview of Digital Self Defense security awareness program at the Rochester Institute of Technology. Presented at Pfizer Global Security AMER SSO/CIO Conference
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
3. Your Speaker
Ben Woelk, CISSP, CPTC (trainer),
Associate Fellow
Incoming STC Vice President
5/24/2018 HTTP://BENWOELK.COM 3
4. Presentation Overview
Influencing and leading in the workplace
Identifying strengths and weaknesses
Harnessing your innate skills
Strategy discussion
Action plan
5/24/2018 HTTP://BENWOELK.COM 4
6. What is Influence?
Noun
The capacity to have an effect on the character,
development, or behavior of someone or something,
or the effect itself
Verb
affect, have an impact on, impact, determine, guide,
control, shape, govern, decide; change, alter,
transform
5/24/2018 HTTP://BENWOELK.COM 6
7. What is Leadership?
For our purposes today, a leader
Creates an inspiring vision of the future.
Motivates and inspires people to engage with that
vision.
Manages delivery of the vision.
Coaches and builds a team, so that it is more
effective at achieving the vision.
5/24/2018 HTTP://BENWOELK.COM 7
What Is Leadership? https://www.mindtools.com/pages/article/newLDR_41.htm
16. Introverted Leadership
Creating a Shared Vision
Servant Leadership
Spotlight on the Team and their Accomplishments
Considered Actions
Creating a Safe Space
Listening to Listen
46. Action Plan
How will I learn about my abilities?
What do I know about myself and my abilities?
What changes can I make to ensure I’m
leveraging my abilities to be a positive
influence in the workplace?
5/24/2018 HTTP://BENWOELK.COM 46
47. When I encounter a
challenge…
CHALLENGE RESPONSE
5/24/2018 HTTP://BENWOELK.COM 47
54. References
Intercom, February 2017. Personality, Temperament,
and Technical Communication, Ben Woelk, guest editor.
Briggs Myers, Isabel, and Myers, Peter B. Gifts Differing:
Understanding Personality Type
Cain, Susan Quiet: The Power of Introverts in a World
That Can’t Stop Talking
Cialdini, Robert. Influence: The Psychology of
Persuasion
Coyle, Daniel. The Culture Code: The Secrets of Highly
Successful Groups
Keirsey, David, Please Understand Me II
Woelk, “The Introvert in the Workplace: Becoming an
Influencer and Leader.” Intercom, May-June 2018.
Mentoring/Coaching
5/24/2018 HTTP://BENWOELK.COM 54