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5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
The importance of a whole of community approach
to using social media for disaster resilience
and how the Emergency 2.0 Wiki can help
Major Sponsor
Eileen Culleton, Founder & CEO, Emergency 2.0 Wiki, Australia
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Emergency 2.0 Wiki
www.emergency20wiki.org/wiki
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Emergency 2.0 Wiki is your one-stop-shop
• Global Directory
– Emergency response agencies on social media
– Disaster Apps
– Mapping tools
– Videos
– Accessibility Toolkit
• Tips for the public
• Guidelines for emergency agencies, government, schools,
hospitals, community groups, business
• Library
• Knowledge sharing community
– LinkedIn Group
– Google+ Group
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
The impetus
Queensland Floods, Australia, 2011
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Alliances
Advisory Board for
FP7 Project ATHENA
Use of new communication/social
media in crisis situations
(lead by West Yorkshire Police).
Research
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Where are we?
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
During emergencies and disasters, communities use social
media to save their own lives and the lives of others.
• Emergency services use social media to issue alerts and
warnings
• Emergency agencies engage with the community as
partners
• The community is prepared, including people with a
disability
• Digital volunteers provide information aid
• The community helps the community recover
7
We believe we can create a world
where…
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Not bouncing back, but bouncing forward…
• Stronger social networks
• Increased social cohesion
• Increased social capital
8
Social media can help make disaster resilience a
social norm
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Incorporate social media into emergency
management
• Guidelines
• Online Social Media for Emergency
Management Course
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Emergency services and official agencies engaging with the
community as ‘partners’ in disaster resilience:
• Government
• Schools
• Hospitals
• Business
• NGOs
• Community groups
• Media
• The public
What is a ‘Whole of Community’ approach?
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Local government
Queensland Floods Australia – Brisbane council used crowdmaps,
Twitter and Facebook
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
NYC Response to Hurricane Sandy
• Issued preparedness messages to staff and parents
• Alerted of pending school closures
• Alerted of schools being used as evacuation centres
• Rallied for donations and volunteers
Schools
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
NYC Response to Hurricane Sandy
• Alerts for cancelled
outpatients
appointments and
elective surgeries
• Alerts for pending
evacuations
• Updates to patients’
families
• Updates to staff on
reporting for work
13
Hospitals
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
NGOs, community groups, volunteer groups,
faith based groups, service clubs etc
• Best positioned to tap into
local needs
• Can utilise networks to
amplify preparedness and
alerts messages
• Trusted, could provide
situation awareness to
response agencies
• Networks to mobilise
volunteers for recovery
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Digital volunteers
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Incident Response Checklist
Evacuation Procedures
Go Pack
Roles and Responsibilities
Contact List/Call trees
Event log
Crisis Communications Plan
Key documents
Business Continuity
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
NYC Response to Hurricane Sandy
17
Business
• Helping with disaster
recovery
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Citizens
• Share preparedness
messages
• Amplify warnings
• Provide situation
awareness
• Rally their networks to
volunteer
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Capacity build the community
• Provide education and information on using social media for
resilience
• Public education campaigns to include using social media
• Business resilience information to include social media tips
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Accessibility Toolkit
20
Public Education
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Empower the community
Provide tools and
platforms to enable the
community to access
disaster information to
help themselves and
others
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Twitter Alert for early warning
• Disaster service available to agencies
• Enable push notifications to citizens
• Agencies and citizens must signup
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Facebook for all phases of disaster
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Provide Smartphone apps
• Preparedness info
• Multi-hazard live alerts
• Two way communication
• Sharing photos from the scene
• Social sharing
24
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
NYC Response to Hurricane Sandy
Crowdmaps to empower citizens to help each other
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Added value for the Post 2015 Framework for
Disaster Risk Reduction
• How did your work support the implementation of the Hyogo Framework
for Action:
– Priority 1: Promoting community participation and social networking
– Priority 2: Providing guidance on how to act on early warnings via social media
– Priority 3, 5: Facilitating exchange of information on good practices and lessons
learned
– Priority 4: Providing a social media accessibility toolkit for people with disabilities
• From your perspective what are the main gaps, needs and further steps to
be addressed in the Post 2015 Framework for Disaster Risk Reduction in:
– Research: provide practical recommendations for using social media, lessons
learned, short timeframes to ensure relevance
– Education & Training: capacity build communities to use social media
– Implementation & Practice: provide social media tools and platforms to enable the
community to help themselves and each other
– Policy: apply a whole of community approach to using social media in disasters,
recognising the potential for social media to make resilience a social norm
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Get in touch to join the Wiki community,
form alliances, discuss joint projects
Wiki: http://emergency20wiki.org/wiki
Twitter: @emergency20wiki
Facebook: www.facebook.com/emergency20wiki
Google+: http://bit.ly/1mKS6Ur
Blog: http://emergency20wiki.org/
LinkedIn: Emergency 2.0 Wiki
Email: eileenculleton@gmail.com
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
Thank you to our #IDRC2014 supporters
Major Sponsor
Key Crowd Funding Supporters
• EmergencyAus
• Joanna L Lane
• Kerry McGoldrick
• Tracie McNamara-Jones
• Margaret Scott & Associates
• Reputelligence
• Streaka
• Craig Thomler
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
THANK YOU
5th
International Disaster and Risk Conference IDRC 2014
‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland
www.grforum.org
References
•http://emergency20wiki.org/wiki/index.php/Main_Page
• Flood Photo slides via Flicker Kingbob.net
http://www.flickr.com/photos/kingbob86/5342341008/sizes/l
/in/photostream/
• All logos and brand references are copyright of their
respective owners

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The importance of a whole of community approach to using social media for disaster resilience

  • 1. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org The importance of a whole of community approach to using social media for disaster resilience and how the Emergency 2.0 Wiki can help Major Sponsor Eileen Culleton, Founder & CEO, Emergency 2.0 Wiki, Australia
  • 2. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Emergency 2.0 Wiki www.emergency20wiki.org/wiki
  • 3. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Emergency 2.0 Wiki is your one-stop-shop • Global Directory – Emergency response agencies on social media – Disaster Apps – Mapping tools – Videos – Accessibility Toolkit • Tips for the public • Guidelines for emergency agencies, government, schools, hospitals, community groups, business • Library • Knowledge sharing community – LinkedIn Group – Google+ Group
  • 4. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org The impetus Queensland Floods, Australia, 2011
  • 5. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Alliances Advisory Board for FP7 Project ATHENA Use of new communication/social media in crisis situations (lead by West Yorkshire Police). Research
  • 6. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Where are we?
  • 7. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org During emergencies and disasters, communities use social media to save their own lives and the lives of others. • Emergency services use social media to issue alerts and warnings • Emergency agencies engage with the community as partners • The community is prepared, including people with a disability • Digital volunteers provide information aid • The community helps the community recover 7 We believe we can create a world where…
  • 8. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Not bouncing back, but bouncing forward… • Stronger social networks • Increased social cohesion • Increased social capital 8 Social media can help make disaster resilience a social norm
  • 9. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Incorporate social media into emergency management • Guidelines • Online Social Media for Emergency Management Course
  • 10. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Emergency services and official agencies engaging with the community as ‘partners’ in disaster resilience: • Government • Schools • Hospitals • Business • NGOs • Community groups • Media • The public What is a ‘Whole of Community’ approach?
  • 11. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Local government Queensland Floods Australia – Brisbane council used crowdmaps, Twitter and Facebook
  • 12. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org NYC Response to Hurricane Sandy • Issued preparedness messages to staff and parents • Alerted of pending school closures • Alerted of schools being used as evacuation centres • Rallied for donations and volunteers Schools
  • 13. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org NYC Response to Hurricane Sandy • Alerts for cancelled outpatients appointments and elective surgeries • Alerts for pending evacuations • Updates to patients’ families • Updates to staff on reporting for work 13 Hospitals
  • 14. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org NGOs, community groups, volunteer groups, faith based groups, service clubs etc • Best positioned to tap into local needs • Can utilise networks to amplify preparedness and alerts messages • Trusted, could provide situation awareness to response agencies • Networks to mobilise volunteers for recovery
  • 15. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Digital volunteers
  • 16. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Incident Response Checklist Evacuation Procedures Go Pack Roles and Responsibilities Contact List/Call trees Event log Crisis Communications Plan Key documents Business Continuity
  • 17. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org NYC Response to Hurricane Sandy 17 Business • Helping with disaster recovery
  • 18. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Citizens • Share preparedness messages • Amplify warnings • Provide situation awareness • Rally their networks to volunteer
  • 19. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Capacity build the community • Provide education and information on using social media for resilience • Public education campaigns to include using social media • Business resilience information to include social media tips
  • 20. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Accessibility Toolkit 20 Public Education
  • 21. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Empower the community Provide tools and platforms to enable the community to access disaster information to help themselves and others
  • 22. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Twitter Alert for early warning • Disaster service available to agencies • Enable push notifications to citizens • Agencies and citizens must signup
  • 23. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Facebook for all phases of disaster
  • 24. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Provide Smartphone apps • Preparedness info • Multi-hazard live alerts • Two way communication • Sharing photos from the scene • Social sharing 24
  • 25. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org NYC Response to Hurricane Sandy Crowdmaps to empower citizens to help each other
  • 26. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Added value for the Post 2015 Framework for Disaster Risk Reduction • How did your work support the implementation of the Hyogo Framework for Action: – Priority 1: Promoting community participation and social networking – Priority 2: Providing guidance on how to act on early warnings via social media – Priority 3, 5: Facilitating exchange of information on good practices and lessons learned – Priority 4: Providing a social media accessibility toolkit for people with disabilities • From your perspective what are the main gaps, needs and further steps to be addressed in the Post 2015 Framework for Disaster Risk Reduction in: – Research: provide practical recommendations for using social media, lessons learned, short timeframes to ensure relevance – Education & Training: capacity build communities to use social media – Implementation & Practice: provide social media tools and platforms to enable the community to help themselves and each other – Policy: apply a whole of community approach to using social media in disasters, recognising the potential for social media to make resilience a social norm
  • 27. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Get in touch to join the Wiki community, form alliances, discuss joint projects Wiki: http://emergency20wiki.org/wiki Twitter: @emergency20wiki Facebook: www.facebook.com/emergency20wiki Google+: http://bit.ly/1mKS6Ur Blog: http://emergency20wiki.org/ LinkedIn: Emergency 2.0 Wiki Email: eileenculleton@gmail.com
  • 28. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org Thank you to our #IDRC2014 supporters Major Sponsor Key Crowd Funding Supporters • EmergencyAus • Joanna L Lane • Kerry McGoldrick • Tracie McNamara-Jones • Margaret Scott & Associates • Reputelligence • Streaka • Craig Thomler
  • 29. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org THANK YOU
  • 30. 5th International Disaster and Risk Conference IDRC 2014 ‘Integrative Risk Management - The role of science, technology & practice‘ • 24-28 August 2014 • Davos • Switzerland www.grforum.org References •http://emergency20wiki.org/wiki/index.php/Main_Page • Flood Photo slides via Flicker Kingbob.net http://www.flickr.com/photos/kingbob86/5342341008/sizes/l /in/photostream/ • All logos and brand references are copyright of their respective owners