1. The document discusses the history and future of retailing, from the demise of small independent retailers to the rise of large regional supermarket retailers and e-commerce. 2. It notes that e-commerce provides the world's biggest range and convenience through the "long tail" effect, while ultra-specialty retailers also emerge. 3. The conclusion is that local, social and sustainable approaches will be important future trends after the dominance of large discount and online retailers.

1. sustainable
The future of retailing
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John Saywell – RPM Retail
www.rpmretail.com

2. The demise of small,
independent retailers

3. The rise of regional,
supermarket retailers

4. e-commerce &
The world’s biggest
the long tail
retailer

5. E-commerce &
the long tail

6. Ultra-specialty
retail

7. Industrial Technical Transport Communications
Revolution Revolution Revolution Revolution
Steam, Electricity Oil, Tele-
Steel & & Mass Air Travel & comms, Compute
Railways Production Efficiency rs & Information
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Global
economic cycles

8. MOST
M OST LOCAL
SUSTAINABLE EXPERT
C O N V E N IE N T SOCIAL
B IG G E S T
CHEAPEST
RANGE
What will you
be famous for?

9. Local, social,
sustainable

10. Special Local
Route Super
Discount Mega
Retail
time cycle

11. 1. The rise of the super / mega / discounters is
over.
2. The internet wins on range and
convenience.
3. Local, social and sustainable are the future
trends to watch.
The future of retailing
Key Points