The Future of Real Time Communications
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The Future of Real Time Communications presented at AT&T's 2016 Developer Summit. Covers: - Real time communications usage statistics. - How the phone has evolved from a device to an app to a feature, - How our definition of "call" is changing, including new use cases that leverage video communications - Comms API's and WebRTC as technology drivers - Status of WebRTC (& ORTC) - Where RTC is going next - RTC in IoT, new types of super media, and middleware to tie it all together
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The Future of Real Time Communications
- 1. 1_Q&A The views expressed in this presentation do not necessarily reflect the views of AT&T.
- 2. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. The Future of Real Time Communications CHAD HART AT&T Developer Summit January 5, 2016
- 3. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. About me CHAD HART Independent Consultant, Chief Editor, webrtcHacks https://webrtcHacks.com @webrtcHacks @chadwallacehart chad@chadwallacehart.com © 2015 Chad Wallace Hart Consulting
- 4. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Trends © 2015 Chad Wallace Hart Consulting
- 5. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Phone calls are important #1Importance of activity © 2015 Chad Wallace Hart Consulting
- 6. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. We don’t spend much time on the phone 16Ranking of media usage 4.8percentage of media use/day © 2015 Chad Wallace Hart Consulting
- 7. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. http://dictionary.reference.com/browse/telephone © 2015 Chad Wallace Hart Consulting
- 8. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. What is a phone? © 2015 Chad Wallace Hart Consulting This was an apparatus for making calls
- 9. The views expressed in this presentation do not necessarily reflect the views of AT&T. What is a phone? © 2015 Chad Wallace Hart Consulting A more sophisticated apparatus for making calls
- 10. The views expressed in this presentation do not necessarily reflect the views of AT&T. What is a phone? © 2015 Chad Wallace Hart Consulting A more sophisticated apparatus for making calls
- 11. The views expressed in this presentation do not necessarily reflect the views of AT&T. What is a phone? © 2015 Chad Wallace Hart Consulting https://upload.wikimedia.org/wikipedia/commons/c/c9/ZTE_Blade_S6_Plus.jpg An apparatus for connecting you to the Internet (and maybe making calls)
- 12. The views expressed in this presentation do not necessarily reflect the views of AT&T. The phone is now an app © 2015 Chad Wallace Hart Consulting iPhone Dialer Facebook Hello Hangouts Dialer The little green phone button from your carrier looses its hegemony
- 13. The views expressed in this presentation do not necessarily reflect the views of AT&T. The phone is now a feature © 2015 Chad Wallace Hart Consulting
- 14. The views expressed in this presentation do not necessarily reflect the views of AT&T. The phone is now a feature © 2015 Chad Wallace Hart Consulting The phone can now be embedded as a feature of any app without making you leave the app – keep engagement metrics high
- 15. The views expressed in this presentation do not necessarily reflect the views of AT&T. Phone evolution Device App Feature © 2015 Chad Wallace Hart Consulting
- 16. The views expressed in this presentation do not necessarily reflect the views of AT&T. © 2015 Chad Wallace Hart Consulting Source: google knowledge graph
- 17. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. What is a call? © 2015 Chad Wallace Hart Consulting The original concept of a phone call…
- 18. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. What is a call? © 2015 Chad Wallace Hart Consulting Same basic concepts..
- 19. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. What is a call? © 2015 Chad Wallace Hart Consulting Same basic concepts..
- 20. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. What about video? © 2015 Chad Wallace Hart Consulting Wasn’t the future supposed to be different?
- 21. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Video telephony at home © 2015 Chad Wallace Hart Consulting Video has been a slow trickle for more than a decade
- 22. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Video telephony in the enterprise © 2015 Chad Wallace Hart Consulting https://upload.wikimedia.org/wikipedia/commons/c/c9/Teliris_VL_Modular.JPG Video has been a slow trickle for more than a decade
- 23. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Video is not going away © 2015 Chad Wallace Hart Consulting Cameras everywhere and growing comfort levels will continue to drive more video usage
- 24. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Video telephony is finding new use cases https://youtu.be/2M-DERYbZnU?t=25s © 2015 Chad Wallace Hart Consulting Non-traditional communications uses cases will drive more video usage. Play video https://youtu.be/2M-DERYbZnU?t=25s
- 25. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Video telephony is finding new use cases © 2015 Chad Wallace Hart Consulting https://www.flickr.com/photos/intelfreepress/9447018340 Non-traditional communications uses cases will drive more video usage.
- 26. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Video telephony is finding new use cases © 2015 Chad Wallace Hart Consulting Non-traditional communications uses cases will drive more video usage.
- 27. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. VoIP is becoming common 56%Have used Voice or Video over the Internet (VoIP) © 2015 Chad Wallace Hart Consulting VoIP usage of all forms shows notable growth
- 28. The views expressed in this presentation do not necessarily reflect the views of AT&T. © 2015 Chad Wallace Hart Consulting The views expressed in this presentation do not necessarily reflect the views of AT&T. Driving Technologies
- 29. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Communications API’s © 2015 Chad Wallace Hart Consulting
- 30. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Why now? Yesterday’s Comms API’s were hard © 2015 Chad Wallace Hart Consulting
- 31. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Why Now? Todays Communications API’s are Easy © 2015 Chad Wallace Hart Consulting
- 32. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Why now? Masses of developers © 2015 Chad Wallace Hart Consulting Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Software Developers, on the Internet at http://www.bls.gov/ooh/computer- and-information-technology/software- developers.htm (visited January 02, 2016).
- 33. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. © 2015 Chad Wallace Hart Consulting
- 34. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. WebRTC in the Web © 2015 Chad Wallace Hart Consulting WebRTC in 3/4
- 35. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. WebRTC in the Web © 2015 Chad Wallace Hart Consulting Good: Microsoft is serious about WebRTC in Edge & informing CIO’s Bad: IE does not support WebRTC/ORTC natively and has most of the adoption
- 36. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. NV Standards converge © 2015 Chad Wallace Hart Consulting The next version of WebRTC incorporates what’s new in ORTC while maintaining backward compatibility with today’s WebRTC
- 37. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. WebRTC in the Web © 2015 Chad Wallace Hart Consulting Apple Safari does not natively support WebRTC and Apple is behind. At least they appear to be hiring to add WebRTC expertise.
- 38. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. WebRTC in top social networks – 3/5 © 2015 Chad Wallace Hart Consulting Facebook WhatsApp Tencent QQ WeChat *evaluating Google+ Ranking according to Wikipedia: List_of_virtual_communities_with_more_than_100_million_active_users WebRTC is already readily accessible to billions of users via the world’s largest social networks
- 39. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. WebRTC on Native © 2015 Chad Wallace Hart Consulting WebRTC’s biggest deployments are not on the web – they are in native mobile applications
- 40. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. WebRTC in UC & telephony vendors © 2015 Chad Wallace Hart Consulting Telephony community is already doing some WebRTC or has a roadmap to start soon Many app/web-based VoIP providers are using WebRTC or have plans to (including Skype) See: https://webrtchacks.com/tag/blackbox-exploration/
- 41. The views expressed in this presentation do not necessarily reflect the views of AT&T. © 2015 Chad Wallace Hart Consulting The views expressed in this presentation do not necessarily reflect the views of AT&T. What does the future hold?
- 42. The views expressed in this presentation do not necessarily reflect the views of AT&T. © 2015 Chad Wallace Hart Consulting
- 43. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. How much easier can it get to make a call? © 2015 Chad Wallace Hart Consulting EFFORT TIME Hours Milliseconds 1800’s Today Seconds Minutes Tomorrow
- 44. The views expressed in this presentation do not necessarily reflect the views of AT&T. Phone evolution Device App Feature © 2015 Chad Wallace Hart Consulting
- 45. The views expressed in this presentation do not necessarily reflect the views of AT&T. RTC goes back to things © 2015 Chad Wallace Hart Consulting Device App Feature Things As it gets easier to add apps to various physical devices RTC goes back to devices
- 46. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. Machines make 4 kinds of interactions P2P M2P P2M M2M © 2015 Chad Wallace Hart Consulting Person to person calling because of machines Machine makes a call when something happens Send machine real time audio/video for processing Machines send other machines audio/video for real time processing Whole new categories of interactions that will drive RTC growth
- 47. The views expressed in this presentation do not necessarily reflect the views of AT&T. RTC finds new Industries © 2015 Chad Wallace Hart Consulting Device App Feature Things New industries that previously had little or no RTC will drive growth
- 48. The views expressed in this presentation do not necessarily reflect the views of AT&T. Media on steroids – augmented reality © 2015 Chad Wallace Hart Consulting
- 49. The views expressed in this presentation do not necessarily reflect the views of AT&T. Media on steroids – emotion recognition © 2015 Chad Wallace Hart Consulting
- 50. The views expressed in this presentation do not necessarily reflect the views of AT&T. Media on steroids – 3D © 2015 Chad Wallace Hart Consulting
- 51. The views expressed in this presentation do not necessarily reflect the views of AT&T. Real-time Broadcasting © 2015 Chad Wallace Hart Consulting
- 52. The views expressed in this presentation do not necessarily reflect the views of AT&T. Middleware to glue it all together © 2015 Chad Wallace Hart Consulting photo by flikr user PROcathredfern
- 53. The views expressed in this presentation do not necessarily reflect the views of AT&T.The views expressed in this presentation do not necessarily reflect the views of AT&T. © 2015 Chad Wallace Hart Consulting
- 54. The views expressed in this presentation do not necessarily reflect the views of AT&T.
Editor's Notes
- Hi, I’m Chad Hart and I’m here to talk about the future of Real Time Communications
- I am an independent analyst, product management & marketing consultant, and advisor focusing on RTC, especially WebRTC. Personally, I care a lot about where technology and products are headed. I focus at lot on trying to understand the future and luckily I was able to do this often career wise as an industry analyst, doing business intelligence, and strategic product planning. I also run a blog for webrtc developers – webrtcHacks. It was great to see so many WebRTC hacks during the hackathon. It is amazing to see how far WebRTC has come, even on my own blog. webrtcHacks is pretty specific about being for developers – our content is generally pretty technical and not something you would care about unless you are at least involved in WebRTC development. We have grown from a few thousand pageviews a month in 2013 to 30 to 40,000 now.
- Let’s start out by looking at some current trends before we dig deeper into where they are going.
- The UK’s OFCom did a pretty comprehensive time usage report back in 2013. OFCom then asked how important each media activity was. Phone calls ranked the highest of any other media activity of adults – text messaging, social media, etc. This makes me excited to be in the business of calls.
- However, the news is mostly not good. The survey also kept track of how much time a day is spent on phone calls. Phone calls didn’t rank so high - #16 on the list. Calling was only about 5% of daily media use – that isn’t much. So of course the question is how do we change that? But in actuality I think the more important changes have to do with how we define a “phone” and “phone call” that are making questions like this less meaningful.
- So what is a telephone? A apparatus for the transmission of sound or speech to somewhere else?
- It definitely started out as an aparatus.
- And the user interface got some tweaks.
- And if you’re in a fancy office you may have a super aparatus like this one.
- But in reality, when we say “phone” today, we really mean handheld computer that lets you run apps The word ”phone” is really a left over from when that is all a mobile device did. Most of time we ignore the little telephone button in the corner.
- Your phone is now an app that runs along side other apps in the computer that sits in your palm. This transition is important, because if the phone is an app that means you can have multiple phone apps and you can pick the best one. And that is exactly what’s happening. Android has a bunch of dialer apps that use the cellular connection. Apple still requires that you use their dialer if you want to use the cell phone, but there is no restriction on VoIP apps. And as a result we see more and more VoIP apps emerging including WhatsApp, Facebooks’s Hello, Hangouts Dialer, Viber, and more And that means there is competition to be this app. Competition leads to innovation and that’s one way we get that minutes of use figure to go up.
- More importantly, the phone as an app construct is fading away too for something much more subtle. This is a view of facebook messagener.
- Look in the upper right corner – it’s a little phone symbol. The phone has now become a feature within an app. Messenger’s primary purposes is still to be a way for you to message your Facebook friends Now instead of needing an app to do this activity we consider making a call you could potentially use any app.
- So the phone has evolved from a device, to an app, to a feature
- We looked at how the phone device is changing. Now let’s take a look at how the transaction and interaction of calling is changing.
- https://upload.wikimedia.org/wikipedia/commons/1/16/Alexander_Graham_Telephone_in_Newyork.jpg Most of you have probably seen this – Alexander Graham Bell making a call to Chicago from New York. Maybe that’s what we think of as a call
- He’s how it might have looked in the 50’s – a little fancier, but the same idea
- https://en.wikipedia.org/wiki/File:Barack_Obama_on_phone_with_Arlen_Specter_4-28-09.JPG Old Image: http://mbahighway.com/2011/11/dont-take-the-phone-interview-lightly/ Here is a modern “office” example. As a sidenote – notice how many buttons are on that phone, presumably each is its own extension. I wonder if they are all used for something?
- Image source: https://upload.wikimedia.org/wikipedia/en/d/d5/On_Space_Station_V,_Dr._Heywood_Floyd_places_a_videocall_to_his_daughter_on_Earth.jpg Those all look basically the same What about video?
- Source: http://www.samdrewtakeson.com/wp-content/uploads/2014/12/skype-group-video-calls.jpg
- Play video https://youtu.be/2M-DERYbZnU?t=25s
- https://upload.wikimedia.org/wikipedia/commons/thumb/f/f3/Motorola_6800_Assembly_Language.png/300px-Motorola_6800_Assembly_Language.png
- Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Software Developers, on the Internet at http://www.bls.gov/ooh/computer-and-information-technology/software-developers.htm (visited January 02, 2016).
- 4/5 out of 20 at the hackathon
- WebRTC in top social networks – 3/5 https://en.wikipedia.org/wiki/List_of_virtual_communities_with_more_than_100_million_active_users Facebook – 2B users, 1.5B active, 700M on messenger WhatsApp – 900M Tencent QQ – 843M active WeChat – evaluating – 600m active Google+ - 540M active Facebook Whatsapp
- Vendors tracked: Alcatel-Lucent Enterprise, Audiocodes, Avaya, Cisco, Ericsson-LG Enterprise, Microsoft, Mitel, NEC, Polycom, Samsung, ShoreTel, Toshiba, Unify, Yealink, other
- So the phone has evolved from a device, to an app, to a feature
- RTC used to be friends & family, consumer to business, between workers in the office
- https://www.youtube.com/watch?v=ocJBDo8K6eM 0:40 to 1:10
- https://www.youtube.com/watch?v=PEoKzOt63ao Afectiva Project Oxford Kairos IBM Alchemy API Tech Mahindra
- http://o.aolcdn.com/hss/storage/midas/e02ca9e74e29618af6bcbdd21b4f6121/202051891/gopro360.jpg
- https://flic.kr/p/nzBki9