The document discusses how technology is transforming the NHS by improving access to healthcare and reducing bureaucracy. It notes that digital tools can help address issues like an aging population, increasing diagnoses complexity, and a shortage of healthcare professionals. Specifically, it outlines how technologies like Egbot, digital child health records, and the 7 digital capabilities funded by the Prime Minister can provide access to patient data, allow for data sharing, and empower patients. It provides statistics on online usage and potential cost savings from digital tools. Finally, it emphasizes the need for interoperability, information governance, and empowering patients through technologies.

1. THE FUNDAMENTAL
ROLE OF
TECHNOLOGY IN
TRANSFORMING THE
NHS
Tracey Grainger
Head of Digital Primary Care Strategy, NHS England

2. Digital Primary Care
• Improving access for patients and citizens
• Reducing bureaucracy across General Practice
Child Health Digital Strategy
• Single view of a child's record

3. Egbot

4. Primary Care
Ageing population
Increasingly complex patient diagnoses
Slower than required growth in numbers of
healthcare professionals
Variations in outcomes
Changing user expectations
Child Health
Fragmented children's health records
Changing commissioning landscape

6. Access to patient data at the point of care
Interoperability to allow data sharing between health and care professionals
Patient empowerment through the use of endorsed apps and other digital tools

7. 75% 38% 50%
Go online for
health information
Use NHS Choices to aid
decision making
Use the internet for
self-diagnosis

8. 97% of practices offer patients
online access to their Summary
Care Record
AND 5% to their Detailed Care
Record
Over 6.6m people are registered for one or more of these services.
Online Appointment Booking
98.7% of practices offering
8.5 million patients signed up
12% of all appointments are
available online
Online Repeat Prescriptions
97.4% of practices offering
8.3 million patients signed up
4% of all repeat prescriptions
requested online
Online Access to Records

9. 6% of appointments could have
been dealt with by practice staff
other than the GP
4% of patients could have
avoided contact with the practice
if self-care support had been
available
£29 per patient savings could
have been achieved from
reduction in telephone calls,
appointments and administration

11. Patient records
Practice infrastructure
Consultation access
Online appointment booking
Online repeat prescriptions
Pre-referral diagnosis
Telehealth, telecare and health living apps
Prime Minister’s GP Access Fund – Seven Digital Capabilities

12. GP appointment triage system 45% of patients are happy to
seek help online
More convenient access to
services improves patient
satisfactions

13. 1.9m patients consulted primarily by telephone - Birmingham GPs increased capacity
65% patients remotely managed
eConsultation effective for MDTs or in care home settings
Wakefield Scheme – 6 GP Practices using webchat facilities
Extended hours generated 400,000 additional appointments

14. Primary care at scale
Interoperability through standards and
open interfaces
Information governance, patient consent,
identity verification and cybersecurity
Patient empowerment
Paper-free at the point of care

15. England.digitalprimarycare@nhs.net