1. The thesis studied the feasibility of implementing Six Sigma in the private services sector in Syria using a case study of a major telecommunication company. 2. By applying the DMAIC methodology to the archiving process, the researcher found the initial sigma level was 3.72, similar to companies not using Six Sigma. 3. Through identifying variation causes and error reduction, the sigma level improved to 4.41 by utilizing an existing new technology. 4. The study concluded Syrian companies can achieve significant quality improvements like reduced variation and mistakes by adopting Six Sigma.