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PPG
The Docs
2nd Dec 2021
12-1.30pm
The meeting will be recorded
Agenda
• Welcome
• Workforce update
• Building development
• Primary Care Network (PCN) / Quality Improvement (QI)
• Capitation increase
• Complaints
• COVID / Flu vaccinations
• Questions & answers
• Close
Welcome
Continuous Team update
• GP Registrar (ST2): Dr Athina Pagiataki
• Receptionist: Georgia
• PCN staff: Pramod (Pharmacy Technician) / Georgia (Nurse Associate)
• Good Luck to Dr Namrata Singh (salaried GP)
• Welcome to Dr Kate King (fixed-term salaried GP)
• New fixed-term locum GPs: Dr Diane Lyon & Dr Tim Higgs-Bayliss
Building Development
• The Docs Building – Dr Simon Wilkins
• Expansion and GJS – Dr Simon Wilkins
Our Primary Care Network
Workforce available to us
• Care Coordinator
• Clinical Pharmacist
• Pharmacy Technician
• Dietician
• First Contact Physiotherapist
• General Practice Assistant
• Health and Wellbeing coach
• Mental Health Practitioner
• Nurse Associate
• Occupational Therapist
• Community Paramedic
• Podiatrist
• Social Prescribing Link Worker
• Physicians Associate
• Advanced Practitioner
Registrations last Quarter
• We had 9,174 patients
registered at The Docs
• 491 OUT OF AREA patients
• 218 patients were waiting to be
registered with us
Registrations this Quarter
• We currently have 10,043
patients registered at The Docs
• 477 OUT OF AREA patients
• 70 patients currently waiting
to be registered with us
Capitation increase
Complaints
• In 2020 we received 5 complaints:
• Website
• x2 Locum nurse
• OoA
• Unhappy with data GP2GP
• In 2021 we have already received 15 complaints(!):
• x8 other services/referral/hospital/scan/extended
clinics
• Covid vaccine data
• Feel threatened by staff
• Unhappy with info given by staff
• x2 unhappy with being directed to website
• About practitioner
• 2 day wait for private letter
The majority of complaints have come in the last 3
months, very much corresponding with the current
media coverage Primary Care is receiving.
Practices across the country are experiencing a
significant rise in complaints as a result of this.
COVID vaccinations
Flu vaccinations
2021 Flu Vaccinations
• We ran two flu vaccination clinics on Saturday 18th September (8.30am-
1.00pm) & Monday 27th September (5.00-7.45pm), vaccinating 670 of our
eligible patients against flu across both days
• We now have a limited number of vaccines left in stock (38) for our patients
aged 65+
• We’ve just received a further 300 vaccines for our eligible patients aged 18-
64 so we’re currently coordinating running another weekend or early
evening clinic
• Patients wanting a flu vaccine before then are able to book appointments at
local Pharmacies. To find one near you, please visit Find a Pharmacy.
Status at The Docs
• We are still asking the patients wear masks on site and when seeing a clinician.
• We have a rigid clean down protocol so have been able to carry on with our service
ensuing staff and patients are safe.
• Patients booked in for appointments are sent a COVID questionnaire before
attending the practice, this will remain in place.
AOB
• Referrals: all Urgent are being prioritised
• Q & A

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The Docs PPG - 02.12.21

  • 1. PPG The Docs 2nd Dec 2021 12-1.30pm The meeting will be recorded
  • 2. Agenda • Welcome • Workforce update • Building development • Primary Care Network (PCN) / Quality Improvement (QI) • Capitation increase • Complaints • COVID / Flu vaccinations • Questions & answers • Close
  • 3. Welcome Continuous Team update • GP Registrar (ST2): Dr Athina Pagiataki • Receptionist: Georgia • PCN staff: Pramod (Pharmacy Technician) / Georgia (Nurse Associate) • Good Luck to Dr Namrata Singh (salaried GP) • Welcome to Dr Kate King (fixed-term salaried GP) • New fixed-term locum GPs: Dr Diane Lyon & Dr Tim Higgs-Bayliss
  • 4. Building Development • The Docs Building – Dr Simon Wilkins • Expansion and GJS – Dr Simon Wilkins
  • 6. Workforce available to us • Care Coordinator • Clinical Pharmacist • Pharmacy Technician • Dietician • First Contact Physiotherapist • General Practice Assistant • Health and Wellbeing coach • Mental Health Practitioner • Nurse Associate • Occupational Therapist • Community Paramedic • Podiatrist • Social Prescribing Link Worker • Physicians Associate • Advanced Practitioner
  • 7. Registrations last Quarter • We had 9,174 patients registered at The Docs • 491 OUT OF AREA patients • 218 patients were waiting to be registered with us Registrations this Quarter • We currently have 10,043 patients registered at The Docs • 477 OUT OF AREA patients • 70 patients currently waiting to be registered with us Capitation increase
  • 8. Complaints • In 2020 we received 5 complaints: • Website • x2 Locum nurse • OoA • Unhappy with data GP2GP • In 2021 we have already received 15 complaints(!): • x8 other services/referral/hospital/scan/extended clinics • Covid vaccine data • Feel threatened by staff • Unhappy with info given by staff • x2 unhappy with being directed to website • About practitioner • 2 day wait for private letter The majority of complaints have come in the last 3 months, very much corresponding with the current media coverage Primary Care is receiving. Practices across the country are experiencing a significant rise in complaints as a result of this.
  • 11. 2021 Flu Vaccinations • We ran two flu vaccination clinics on Saturday 18th September (8.30am- 1.00pm) & Monday 27th September (5.00-7.45pm), vaccinating 670 of our eligible patients against flu across both days • We now have a limited number of vaccines left in stock (38) for our patients aged 65+ • We’ve just received a further 300 vaccines for our eligible patients aged 18- 64 so we’re currently coordinating running another weekend or early evening clinic • Patients wanting a flu vaccine before then are able to book appointments at local Pharmacies. To find one near you, please visit Find a Pharmacy.
  • 12. Status at The Docs • We are still asking the patients wear masks on site and when seeing a clinician. • We have a rigid clean down protocol so have been able to carry on with our service ensuing staff and patients are safe. • Patients booked in for appointments are sent a COVID questionnaire before attending the practice, this will remain in place.
  • 13. AOB • Referrals: all Urgent are being prioritised • Q & A