SlideShare a Scribd company logo
1 of 13
PPG
The Docs
2nd Dec 2021
12-1.30pm
The meeting will be recorded
Agenda
• Welcome
• Workforce update
• Building development
• Primary Care Network (PCN) / Quality Improvement (QI)
• Capitation increase
• Complaints
• COVID / Flu vaccinations
• Questions & answers
• Close
Welcome
Continuous Team update
• GP Registrar (ST2): Dr Athina Pagiataki
• Receptionist: Georgia
• PCN staff: Pramod (Pharmacy Technician) / Georgia (Nurse Associate)
• Good Luck to Dr Namrata Singh (salaried GP)
• Welcome to Dr Kate King (fixed-term salaried GP)
• New fixed-term locum GPs: Dr Diane Lyon & Dr Tim Higgs-Bayliss
Building Development
• The Docs Building – Dr Simon Wilkins
• Expansion and GJS – Dr Simon Wilkins
Our Primary Care Network
Workforce available to us
• Care Coordinator
• Clinical Pharmacist
• Pharmacy Technician
• Dietician
• First Contact Physiotherapist
• General Practice Assistant
• Health and Wellbeing coach
• Mental Health Practitioner
• Nurse Associate
• Occupational Therapist
• Community Paramedic
• Podiatrist
• Social Prescribing Link Worker
• Physicians Associate
• Advanced Practitioner
Registrations last Quarter
• We had 9,174 patients
registered at The Docs
• 491 OUT OF AREA patients
• 218 patients were waiting to be
registered with us
Registrations this Quarter
• We currently have 10,043
patients registered at The Docs
• 477 OUT OF AREA patients
• 70 patients currently waiting
to be registered with us
Capitation increase
Complaints
• In 2020 we received 5 complaints:
• Website
• x2 Locum nurse
• OoA
• Unhappy with data GP2GP
• In 2021 we have already received 15 complaints(!):
• x8 other services/referral/hospital/scan/extended
clinics
• Covid vaccine data
• Feel threatened by staff
• Unhappy with info given by staff
• x2 unhappy with being directed to website
• About practitioner
• 2 day wait for private letter
The majority of complaints have come in the last 3
months, very much corresponding with the current
media coverage Primary Care is receiving.
Practices across the country are experiencing a
significant rise in complaints as a result of this.
COVID vaccinations
Flu vaccinations
2021 Flu Vaccinations
• We ran two flu vaccination clinics on Saturday 18th September (8.30am-
1.00pm) & Monday 27th September (5.00-7.45pm), vaccinating 670 of our
eligible patients against flu across both days
• We now have a limited number of vaccines left in stock (38) for our patients
aged 65+
• We’ve just received a further 300 vaccines for our eligible patients aged 18-
64 so we’re currently coordinating running another weekend or early
evening clinic
• Patients wanting a flu vaccine before then are able to book appointments at
local Pharmacies. To find one near you, please visit Find a Pharmacy.
Status at The Docs
• We are still asking the patients wear masks on site and when seeing a clinician.
• We have a rigid clean down protocol so have been able to carry on with our service
ensuing staff and patients are safe.
• Patients booked in for appointments are sent a COVID questionnaire before
attending the practice, this will remain in place.
AOB
• Referrals: all Urgent are being prioritised
• Q & A

More Related Content

What's hot

LisaMcPeakResume
LisaMcPeakResumeLisaMcPeakResume
LisaMcPeakResume
Lisa McPeak
 
Closing The Gap GP HP Brochure
Closing The Gap GP HP BrochureClosing The Gap GP HP Brochure
Closing The Gap GP HP Brochure
Jason Trim
 

What's hot (20)

Transforming End of Life Care in Acute Hospitals PM Workshop 5: How to use th...
Transforming End of Life Care in Acute Hospitals PM Workshop 5: How to use th...Transforming End of Life Care in Acute Hospitals PM Workshop 5: How to use th...
Transforming End of Life Care in Acute Hospitals PM Workshop 5: How to use th...
 
Bridging the Gap
Bridging the GapBridging the Gap
Bridging the Gap
 
Telepsychiatry
TelepsychiatryTelepsychiatry
Telepsychiatry
 
LisaMcPeakResume
LisaMcPeakResumeLisaMcPeakResume
LisaMcPeakResume
 
Making Telepsychiatry Sustainable
Making Telepsychiatry SustainableMaking Telepsychiatry Sustainable
Making Telepsychiatry Sustainable
 
Being open for business: 7 day opening in Primary Care
Being open for business: 7 day opening in Primary CareBeing open for business: 7 day opening in Primary Care
Being open for business: 7 day opening in Primary Care
 
NHS 5YFV Vanguards-Birju Bartoli presentation
NHS 5YFV Vanguards-Birju Bartoli presentationNHS 5YFV Vanguards-Birju Bartoli presentation
NHS 5YFV Vanguards-Birju Bartoli presentation
 
Academic Health Science Networks supporting strategic commissioning
Academic Health Science Networks supporting strategic commissioningAcademic Health Science Networks supporting strategic commissioning
Academic Health Science Networks supporting strategic commissioning
 
Telehealth & Point of Care
Telehealth & Point of CareTelehealth & Point of Care
Telehealth & Point of Care
 
Cathryn Ryan, ADPHN
Cathryn Ryan, ADPHNCathryn Ryan, ADPHN
Cathryn Ryan, ADPHN
 
Primary Care Collaborative 2
Primary Care Collaborative 2Primary Care Collaborative 2
Primary Care Collaborative 2
 
iKindness Healthcare
iKindness HealthcareiKindness Healthcare
iKindness Healthcare
 
Closing The Gap GP HP Brochure
Closing The Gap GP HP BrochureClosing The Gap GP HP Brochure
Closing The Gap GP HP Brochure
 
General Practice Transformation Champions: Care Navigation
General Practice Transformation Champions: Care NavigationGeneral Practice Transformation Champions: Care Navigation
General Practice Transformation Champions: Care Navigation
 
Ray Kelly
Ray KellyRay Kelly
Ray Kelly
 
Eco 12 - RemindMe
Eco 12 - RemindMeEco 12 - RemindMe
Eco 12 - RemindMe
 
3.6 Primary-secondary care collaboration - Dr Sohail Munshi and John Navein
3.6 Primary-secondary care collaboration - Dr Sohail Munshi and John Navein3.6 Primary-secondary care collaboration - Dr Sohail Munshi and John Navein
3.6 Primary-secondary care collaboration - Dr Sohail Munshi and John Navein
 
fulton resume
fulton resumefulton resume
fulton resume
 
ECO 12: Global digital exemplar - mental health
ECO 12: Global digital exemplar - mental health ECO 12: Global digital exemplar - mental health
ECO 12: Global digital exemplar - mental health
 
Transforming End of Life Care in Acute Hospitals - Plenary 1 - Prof. Bee Wee,...
Transforming End of Life Care in Acute Hospitals - Plenary 1 - Prof. Bee Wee,...Transforming End of Life Care in Acute Hospitals - Plenary 1 - Prof. Bee Wee,...
Transforming End of Life Care in Acute Hospitals - Plenary 1 - Prof. Bee Wee,...
 

Similar to The Docs PPG - 02.12.21

Similar to The Docs PPG - 02.12.21 (20)

The Docs PPG - 30.06.22
The Docs PPG - 30.06.22The Docs PPG - 30.06.22
The Docs PPG - 30.06.22
 
The Docs PPG - 01.09.21
The Docs PPG - 01.09.21The Docs PPG - 01.09.21
The Docs PPG - 01.09.21
 
3.4 - Workforce and developing multi-disciplinary teams in primary care
3.4 - Workforce and developing multi-disciplinary teams in primary care3.4 - Workforce and developing multi-disciplinary teams in primary care
3.4 - Workforce and developing multi-disciplinary teams in primary care
 
The Docs PPG - 20.01.2023
The Docs PPG - 20.01.2023The Docs PPG - 20.01.2023
The Docs PPG - 20.01.2023
 
Dr Derek Thompson: Building a caring future
 Dr Derek Thompson: Building a caring future Dr Derek Thompson: Building a caring future
Dr Derek Thompson: Building a caring future
 
NHSE South 7DS Webinar - How 7 day therapy services can become business as us...
NHSE South 7DS Webinar - How 7 day therapy services can become business as us...NHSE South 7DS Webinar - How 7 day therapy services can become business as us...
NHSE South 7DS Webinar - How 7 day therapy services can become business as us...
 
The Docs PPG - 28.04.2023
The Docs PPG - 28.04.2023The Docs PPG - 28.04.2023
The Docs PPG - 28.04.2023
 
Transformation Under Pressure - Wellingtone | FuturePMO 2022.pdf
Transformation Under Pressure  - Wellingtone | FuturePMO 2022.pdfTransformation Under Pressure  - Wellingtone | FuturePMO 2022.pdf
Transformation Under Pressure - Wellingtone | FuturePMO 2022.pdf
 
Ipswich Hospital- Fab: Frailty assessment base- PEN 2016
Ipswich Hospital- Fab: Frailty assessment base- PEN 2016Ipswich Hospital- Fab: Frailty assessment base- PEN 2016
Ipswich Hospital- Fab: Frailty assessment base- PEN 2016
 
Ipswich Hospital- FAB- frailty assessment base- PEN 2016
Ipswich Hospital- FAB- frailty assessment base- PEN 2016Ipswich Hospital- FAB- frailty assessment base- PEN 2016
Ipswich Hospital- FAB- frailty assessment base- PEN 2016
 
ISS Service Innovation Leadership Seminar, 28 March - Mrs Chew Kwee Tiang
ISS Service Innovation Leadership Seminar, 28 March - Mrs Chew Kwee TiangISS Service Innovation Leadership Seminar, 28 March - Mrs Chew Kwee Tiang
ISS Service Innovation Leadership Seminar, 28 March - Mrs Chew Kwee Tiang
 
Making Seven Day Services a reality, pop up uni, 2 pm, 3 september 2015
Making Seven Day Services a reality, pop up uni, 2 pm, 3 september 2015Making Seven Day Services a reality, pop up uni, 2 pm, 3 september 2015
Making Seven Day Services a reality, pop up uni, 2 pm, 3 september 2015
 
Prime Minister’s Challenge Fund: Transforming General Practice in Derbyshire ...
Prime Minister’s Challenge Fund: Transforming General Practice in Derbyshire ...Prime Minister’s Challenge Fund: Transforming General Practice in Derbyshire ...
Prime Minister’s Challenge Fund: Transforming General Practice in Derbyshire ...
 
FINALINTERNSHIP REPORT - Copy.pptx
FINALINTERNSHIP REPORT - Copy.pptxFINALINTERNSHIP REPORT - Copy.pptx
FINALINTERNSHIP REPORT - Copy.pptx
 
Delayed discharges - A patient flow and safety imperative
Delayed discharges  - A patient flow and safety imperativeDelayed discharges  - A patient flow and safety imperative
Delayed discharges - A patient flow and safety imperative
 
7023 tf039 care home ward rounds poster 2012 jul
7023 tf039 care home ward rounds poster 2012 jul7023 tf039 care home ward rounds poster 2012 jul
7023 tf039 care home ward rounds poster 2012 jul
 
The Integrated Care Clinics- Bringing patient care closer to home in Wyre for...
The Integrated Care Clinics- Bringing patient care closer to home in Wyre for...The Integrated Care Clinics- Bringing patient care closer to home in Wyre for...
The Integrated Care Clinics- Bringing patient care closer to home in Wyre for...
 
The Docs PPG - 21.10.2022
The Docs PPG - 21.10.2022The Docs PPG - 21.10.2022
The Docs PPG - 21.10.2022
 
An update on the SNP and AMSC programmes
An update on the SNP and AMSC programmesAn update on the SNP and AMSC programmes
An update on the SNP and AMSC programmes
 
Break-out session slides Session 2: 2.3 Care navigation - Janis Tate
Break-out session slides Session 2: 2.3 Care navigation - Janis TateBreak-out session slides Session 2: 2.3 Care navigation - Janis Tate
Break-out session slides Session 2: 2.3 Care navigation - Janis Tate
 

Recently uploaded

❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
rajveerescorts2022
 
Goa Call Girls Service +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
Goa Call Girls Service  +9316020077 Call GirlsGoa By Russian Call Girlsin GoaGoa Call Girls Service  +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
Goa Call Girls Service +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
Real Sex Provide In Goa
 
Independent Call Girl in 😋 Goa +9316020077 Goa Call Girl
Independent Call Girl in 😋 Goa  +9316020077 Goa Call GirlIndependent Call Girl in 😋 Goa  +9316020077 Goa Call Girl
Independent Call Girl in 😋 Goa +9316020077 Goa Call Girl
Real Sex Provide In Goa
 
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
rajveerescorts2022
 
❤️ Chandigarh Call Girls ☎️99158-51334☎️ Escort service in Chandigarh ☎️ Chan...
❤️ Chandigarh Call Girls ☎️99158-51334☎️ Escort service in Chandigarh ☎️ Chan...❤️ Chandigarh Call Girls ☎️99158-51334☎️ Escort service in Chandigarh ☎️ Chan...
❤️ Chandigarh Call Girls ☎️99158-51334☎️ Escort service in Chandigarh ☎️ Chan...
rajveerescorts2022
 
No Advance 931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
No Advance  931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...No Advance  931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
No Advance 931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
Real Sex Provide In Goa
 
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
rajveerescorts2022
 
Real Sex Provide In Goa ✂️ Call Girl (9316020077) Call Girl In Goa
Real Sex Provide In Goa ✂️ Call Girl   (9316020077) Call Girl In GoaReal Sex Provide In Goa ✂️ Call Girl   (9316020077) Call Girl In Goa
Real Sex Provide In Goa ✂️ Call Girl (9316020077) Call Girl In Goa
Real Sex Provide In Goa
 
Obat Penggugur Kandungan Cytotec Dan Gastrul Harga Indomaret
Obat Penggugur Kandungan Cytotec Dan Gastrul Harga IndomaretObat Penggugur Kandungan Cytotec Dan Gastrul Harga Indomaret
Obat Penggugur Kandungan Cytotec Dan Gastrul Harga Indomaret
Cara Menggugurkan Kandungan 087776558899
 

Recently uploaded (20)

ISO 15189 2022 standards for laboratory quality and competence
ISO 15189 2022 standards for laboratory quality and competenceISO 15189 2022 standards for laboratory quality and competence
ISO 15189 2022 standards for laboratory quality and competence
 
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
 
TEST BANK For Robbins & Kumar Basic Pathology, 11th Edition by Vinay Kumar, A...
TEST BANK For Robbins & Kumar Basic Pathology, 11th Edition by Vinay Kumar, A...TEST BANK For Robbins & Kumar Basic Pathology, 11th Edition by Vinay Kumar, A...
TEST BANK For Robbins & Kumar Basic Pathology, 11th Edition by Vinay Kumar, A...
 
Goa Call Girls Service +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
Goa Call Girls Service  +9316020077 Call GirlsGoa By Russian Call Girlsin GoaGoa Call Girls Service  +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
Goa Call Girls Service +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
 
Independent Call Girl in 😋 Goa +9316020077 Goa Call Girl
Independent Call Girl in 😋 Goa  +9316020077 Goa Call GirlIndependent Call Girl in 😋 Goa  +9316020077 Goa Call Girl
Independent Call Girl in 😋 Goa +9316020077 Goa Call Girl
 
Making change happen: learning from "positive deviancts"
Making change happen: learning from "positive deviancts"Making change happen: learning from "positive deviancts"
Making change happen: learning from "positive deviancts"
 
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
 
Post marketing surveillance in Japan, legislation and.pptx
Post marketing surveillance in Japan, legislation and.pptxPost marketing surveillance in Japan, legislation and.pptx
Post marketing surveillance in Japan, legislation and.pptx
 
The Events of Cardiac Cycle - Wigger's Diagram
The Events of Cardiac Cycle - Wigger's DiagramThe Events of Cardiac Cycle - Wigger's Diagram
The Events of Cardiac Cycle - Wigger's Diagram
 
❤️ Chandigarh Call Girls ☎️99158-51334☎️ Escort service in Chandigarh ☎️ Chan...
❤️ Chandigarh Call Girls ☎️99158-51334☎️ Escort service in Chandigarh ☎️ Chan...❤️ Chandigarh Call Girls ☎️99158-51334☎️ Escort service in Chandigarh ☎️ Chan...
❤️ Chandigarh Call Girls ☎️99158-51334☎️ Escort service in Chandigarh ☎️ Chan...
 
clostridiumbotulinum- BY Muzammil Ahmed Siddiqui.pptx
clostridiumbotulinum- BY Muzammil Ahmed Siddiqui.pptxclostridiumbotulinum- BY Muzammil Ahmed Siddiqui.pptx
clostridiumbotulinum- BY Muzammil Ahmed Siddiqui.pptx
 
No Advance 931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
No Advance  931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...No Advance  931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
No Advance 931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
 
Test bank for community public health nursing evidence for practice 4TH editi...
Test bank for community public health nursing evidence for practice 4TH editi...Test bank for community public health nursing evidence for practice 4TH editi...
Test bank for community public health nursing evidence for practice 4TH editi...
 
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
 
VIP ℂall Girls Bodakdev Ahmedabad 7427069034 WhatsApp: Me All Time Serviℂe Av...
VIP ℂall Girls Bodakdev Ahmedabad 7427069034 WhatsApp: Me All Time Serviℂe Av...VIP ℂall Girls Bodakdev Ahmedabad 7427069034 WhatsApp: Me All Time Serviℂe Av...
VIP ℂall Girls Bodakdev Ahmedabad 7427069034 WhatsApp: Me All Time Serviℂe Av...
 
Real Sex Provide In Goa ✂️ Call Girl (9316020077) Call Girl In Goa
Real Sex Provide In Goa ✂️ Call Girl   (9316020077) Call Girl In GoaReal Sex Provide In Goa ✂️ Call Girl   (9316020077) Call Girl In Goa
Real Sex Provide In Goa ✂️ Call Girl (9316020077) Call Girl In Goa
 
Test Bank -Medical-Surgical Nursing Concepts for Interprofessional Collaborat...
Test Bank -Medical-Surgical Nursing Concepts for Interprofessional Collaborat...Test Bank -Medical-Surgical Nursing Concepts for Interprofessional Collaborat...
Test Bank -Medical-Surgical Nursing Concepts for Interprofessional Collaborat...
 
Obat Penggugur Kandungan Cytotec Dan Gastrul Harga Indomaret
Obat Penggugur Kandungan Cytotec Dan Gastrul Harga IndomaretObat Penggugur Kandungan Cytotec Dan Gastrul Harga Indomaret
Obat Penggugur Kandungan Cytotec Dan Gastrul Harga Indomaret
 
VIP ℂall Girls Madhavaram Chennai 7877925207 WhatsApp: Me All Time Serviℂe Av...
VIP ℂall Girls Madhavaram Chennai 7877925207 WhatsApp: Me All Time Serviℂe Av...VIP ℂall Girls Madhavaram Chennai 7877925207 WhatsApp: Me All Time Serviℂe Av...
VIP ℂall Girls Madhavaram Chennai 7877925207 WhatsApp: Me All Time Serviℂe Av...
 
The 2024 Outlook for Older Adults: Healthcare Consumer Survey
The 2024 Outlook for Older Adults: Healthcare Consumer SurveyThe 2024 Outlook for Older Adults: Healthcare Consumer Survey
The 2024 Outlook for Older Adults: Healthcare Consumer Survey
 

The Docs PPG - 02.12.21

  • 1. PPG The Docs 2nd Dec 2021 12-1.30pm The meeting will be recorded
  • 2. Agenda • Welcome • Workforce update • Building development • Primary Care Network (PCN) / Quality Improvement (QI) • Capitation increase • Complaints • COVID / Flu vaccinations • Questions & answers • Close
  • 3. Welcome Continuous Team update • GP Registrar (ST2): Dr Athina Pagiataki • Receptionist: Georgia • PCN staff: Pramod (Pharmacy Technician) / Georgia (Nurse Associate) • Good Luck to Dr Namrata Singh (salaried GP) • Welcome to Dr Kate King (fixed-term salaried GP) • New fixed-term locum GPs: Dr Diane Lyon & Dr Tim Higgs-Bayliss
  • 4. Building Development • The Docs Building – Dr Simon Wilkins • Expansion and GJS – Dr Simon Wilkins
  • 6. Workforce available to us • Care Coordinator • Clinical Pharmacist • Pharmacy Technician • Dietician • First Contact Physiotherapist • General Practice Assistant • Health and Wellbeing coach • Mental Health Practitioner • Nurse Associate • Occupational Therapist • Community Paramedic • Podiatrist • Social Prescribing Link Worker • Physicians Associate • Advanced Practitioner
  • 7. Registrations last Quarter • We had 9,174 patients registered at The Docs • 491 OUT OF AREA patients • 218 patients were waiting to be registered with us Registrations this Quarter • We currently have 10,043 patients registered at The Docs • 477 OUT OF AREA patients • 70 patients currently waiting to be registered with us Capitation increase
  • 8. Complaints • In 2020 we received 5 complaints: • Website • x2 Locum nurse • OoA • Unhappy with data GP2GP • In 2021 we have already received 15 complaints(!): • x8 other services/referral/hospital/scan/extended clinics • Covid vaccine data • Feel threatened by staff • Unhappy with info given by staff • x2 unhappy with being directed to website • About practitioner • 2 day wait for private letter The majority of complaints have come in the last 3 months, very much corresponding with the current media coverage Primary Care is receiving. Practices across the country are experiencing a significant rise in complaints as a result of this.
  • 11. 2021 Flu Vaccinations • We ran two flu vaccination clinics on Saturday 18th September (8.30am- 1.00pm) & Monday 27th September (5.00-7.45pm), vaccinating 670 of our eligible patients against flu across both days • We now have a limited number of vaccines left in stock (38) for our patients aged 65+ • We’ve just received a further 300 vaccines for our eligible patients aged 18- 64 so we’re currently coordinating running another weekend or early evening clinic • Patients wanting a flu vaccine before then are able to book appointments at local Pharmacies. To find one near you, please visit Find a Pharmacy.
  • 12. Status at The Docs • We are still asking the patients wear masks on site and when seeing a clinician. • We have a rigid clean down protocol so have been able to carry on with our service ensuing staff and patients are safe. • Patients booked in for appointments are sent a COVID questionnaire before attending the practice, this will remain in place.
  • 13. AOB • Referrals: all Urgent are being prioritised • Q & A