This document contains the minutes from a meeting at The Docs medical practice. Key points include: - There were several new staff members introduced including GPs and reception/PCN roles. - Building developments were discussed including an expansion. - A Primary Care Network provides various roles to support the practice such as pharmacists, physiotherapists, and social prescribers. - Patient registrations increased over the last quarter and there was discussion of a capitation increase. - Complaints have risen significantly in the last few months which corresponds with increased media coverage of primary care. - The practice discussed providing both flu and COVID vaccinations with clinics held and more planned. Safety protocols remain in place at

1. PPG
The Docs
2nd Dec 2021
12-1.30pm
The meeting will be recorded

2. Agenda
• Welcome
• Workforce update
• Building development
• Primary Care Network (PCN) / Quality Improvement (QI)
• Capitation increase
• Complaints
• COVID / Flu vaccinations
• Questions & answers
• Close

3. Welcome
Continuous Team update
• GP Registrar (ST2): Dr Athina Pagiataki
• Receptionist: Georgia
• PCN staff: Pramod (Pharmacy Technician) / Georgia (Nurse Associate)
• Good Luck to Dr Namrata Singh (salaried GP)
• Welcome to Dr Kate King (fixed-term salaried GP)
• New fixed-term locum GPs: Dr Diane Lyon & Dr Tim Higgs-Bayliss

4. Building Development
• The Docs Building – Dr Simon Wilkins
• Expansion and GJS – Dr Simon Wilkins

5. Our Primary Care Network

6. Workforce available to us
• Care Coordinator
• Clinical Pharmacist
• Pharmacy Technician
• Dietician
• First Contact Physiotherapist
• General Practice Assistant
• Health and Wellbeing coach
• Mental Health Practitioner
• Nurse Associate
• Occupational Therapist
• Community Paramedic
• Podiatrist
• Social Prescribing Link Worker
• Physicians Associate
• Advanced Practitioner

7. Registrations last Quarter
• We had 9,174 patients
registered at The Docs
• 491 OUT OF AREA patients
• 218 patients were waiting to be
registered with us
Registrations this Quarter
• We currently have 10,043
patients registered at The Docs
• 477 OUT OF AREA patients
• 70 patients currently waiting
to be registered with us
Capitation increase

8. Complaints
• In 2020 we received 5 complaints:
• Website
• x2 Locum nurse
• OoA
• Unhappy with data GP2GP
• In 2021 we have already received 15 complaints(!):
• x8 other services/referral/hospital/scan/extended
clinics
• Covid vaccine data
• Feel threatened by staff
• Unhappy with info given by staff
• x2 unhappy with being directed to website
• About practitioner
• 2 day wait for private letter
The majority of complaints have come in the last 3
months, very much corresponding with the current
media coverage Primary Care is receiving.
Practices across the country are experiencing a
significant rise in complaints as a result of this.

9. COVID vaccinations

10. Flu vaccinations

11. 2021 Flu Vaccinations
• We ran two flu vaccination clinics on Saturday 18th September (8.30am-
1.00pm) & Monday 27th September (5.00-7.45pm), vaccinating 670 of our
eligible patients against flu across both days
• We now have a limited number of vaccines left in stock (38) for our patients
aged 65+
• We’ve just received a further 300 vaccines for our eligible patients aged 18-
64 so we’re currently coordinating running another weekend or early
evening clinic
• Patients wanting a flu vaccine before then are able to book appointments at
local Pharmacies. To find one near you, please visit Find a Pharmacy.

12. Status at The Docs
• We are still asking the patients wear masks on site and when seeing a clinician.
• We have a rigid clean down protocol so have been able to carry on with our service
ensuing staff and patients are safe.
• Patients booked in for appointments are sent a COVID questionnaire before
attending the practice, this will remain in place.

13. AOB
• Referrals: all Urgent are being prioritised
• Q & A