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PPG
The Docs
20th Oct 2023
We will begin shortly after 1pm
The meeting will be recorded for minute-taking but cannot be shared with email addresses outside
of the NHS due to MS Teams restrictions
Agenda
Welcome
Workforce update
Bloom Street development
New Jackson Medical Centre
Telephone system update
Website update
Vaccinations: Flu & COVID
Online access to patient records update
Capitation change
AOB
Close
Continuous
Team update
Welcomes
Dr Li Rong – GPST on 6m placement
Dr Natasha Sutherland – GPST on 6m placement
Mo Hassan – Nurse Associate (31st October)
Goodbyes
Dr Naser Aburgiga – end of 6m placement
Dr Christian Barsby – end of 6m placement
Recruitment
Pharmacist
Receptionist/Administrator
Additional
Workforce
available to us
• Care Coordinator
• Clinical Pharmacist
• Pharmacy Technician
• Dietician
• First Contact Physiotherapist
• General Practice Assistant
• Health and Wellbeing coach
• Mental Health Practitioner
• Nurse Associate
• Occupational Therapist
• Community Paramedic
• Podiatrist
• Social Prescribing Link Worker
• Physicians Associate
• Advanced Practitioner
The Docs
Building
Development
Update
Elizabeth
Tower
Development
Update
New Jackson
Medical
Centre
Telephone system update
Website
update
Vaccinations
Flu & COVID
FLU
• We have run a Saturday morning & Wednesday evening flu
clinic so far, vaccinating 571 of our eligible patients across
the two clinics
• We have a further clinic on next Wednesday afternoon,
invites will be sent out today
COVID Seasonal Boosters
• We aren’t sending invites for COVID vaccinations
• Eligible patients should receive notification directly from the
NHS or can book themselves an appointment via NHS111
Online access to
patient records
This went live at The Docs 6th September
Nationally mandated go-live is by 31st October
9174
10043
10182
10588
10683
11073
11258
11401
11907
9000
9500
10000
10500
11000
11500
12000
12500
Capitation Change
AOB
Suggestions for next PPG
Agenda
End of Meeting

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The Docs PPG - 20.10.2023.pptx

Editor's Notes

  1. Li & Natasha started at the beginning of August & will be with us till the start of February Mo starts next week Nas & Chris have moved on to their next placements We have readvertised for a Pharmacist & interviews are in progress
  2. Mo (Nurse Associate) will supplement our current Nursing team Georgia (Nurse Associate) will be out of Practice at times for Uni Re-recruitment for Pharmacist
  3. The 1st-4th floors are all operational The basement & 1st floors should be ready within the next 3-4 weeks
  4. We began a set rota from the start of October with each clinician working one day per week at NJ
  5. Since go-live we’ve received 10,645 calls Answered 7,112 (66.8%) Missed 574 (5.4%) With 2,959 calls abandoned before joining the queue (27.8%) Call-time is now for urgent on-the-day info OR unless asked to call by a clinician
  6. Our website appearance will be changing in December / January This will better comply with NHS design requirements
  7. There’s a news article on our website regarding flu vaccines with links for eligible patients to book if they can’t through the text There’s also an article about COVID vaccines with links of how to book online or to call 111
  8. We opted for a “soft” launch prior to the national go-live & would encourage patients to use the service We will add this to the website soon
  9. Capitation has shot up by 500 patients in the past quarter!
  10. Gender on online forms This is used by the Patient Demographic Service, part of the National NHS spine used by services to correctly identify patients & link their medical records Face-to-face appointments These can be booked with Nurses & can be requested from Drs & Pharmacists