The webinar discussed strategies for engaging email marketing. It emphasized building trust with subscribers by maintaining expectations through consistent timing, frequency and relevant content. Segmentation and behavioral targeting were presented as ways to increase email relevance and engagement by 50% or more. The webinar also stressed using a conversational, human tone in emails rather than blasting subscribers. It concluded that traditional email service providers are limited and recommended graduating to marketing automation platforms to enable more personalized, adaptive conversations with subscribers.
Brand advocacy is the newest form of word-of-mouth. Having a customer recommend you to their friends and family is the most valuable introduction that can be made for your brand. And while some marketers have begun incorporating advocacy marketing tactics into their ongoing strategies, this may seem like a daunting task to others.
In this webinar presentation, learn how to build brand advocacy through your email marketing efforts.
The Trends Transforming the Email Service Provider LandscapeLitmus
ESPs are the technological foundation of the email industry—and the biggest line item in email marketing budgets. With so much on the line, it’s no surprise that frustrations with ESPs run high.
In this webinar, Litmus Research Director Chad S. White and Community & Product Evangelist Jason Rodriguez share findings from Litmus' first-ever State of Email Service Providers report, along with insights from other research we’ve done.
You’ll learn...
- What’s driving—and likely to keep driving—consolidation in the ESP industry
- Which ESPs are the most popular among brands in different industries, geographies, and more
- What’s involved with switching ESPs
- How to get more out of your current ESP
In this webinar, we’ll share our findings and advice from the 2017 State of Email so you can arm yourself and your team with knowledge to navigate these changes and build email campaigns that surprise, delight, and ultimately, convert.
Based on our 2017 State of Email Survey of more than 3,500 marketers, our second annual State of Email Workflows report takes a detailed look at every stage of email creation—from planning and creation to quality assurance and sending.That report is focused on industry averages, but what does the exceptional email workflow look like?
We answer that question in this slide deck, where we share insights about the behaviors and processes that separate successful email programs from less successful ones. Some of those behaviors include the use of a year-round content calendar, the create of email briefs for every email, the use of partials, and utilizing an extensive pre-send checklist.
CSS Inlining in Email: What It IS + How To Do ItLitmus
Working with Cascading Style Sheets (CSS) to add styles and formatting to your HTML emails can be time-consuming to code by hand and a bit challenging to manage.
In this actionable webinar, Kevin Mandeville, Litmus’ own email design extraordinaire (and the guy who embedded a live Twitter feed in an email!), takes you through the CSS inlining process from start to finish. He explores exactly what inline CSS is and why it’s essential for creating bulletproof HTML emails that look great everywhere.
Productivity Tricks and Time Management for Content MarketersOrbit Media Studios
How will you spend the next free hour of your day? The options are unlimited. Write, promote, share, listen, measure, reach out, track, edit, comment, etc.
But what you do today determines your outcomes tomorrow. Structure creates habits, removes distractions and leads to success. In this session, you’ll learn about the time management approach of one marketer.
Full Funnel Email: Crafting Campaigns that Perform from Inbox to Landing PageLitmus
When was the last time you received an email addresssing you as [First_Name]? As a marketer, when's the last time you sent an email that got opened, but no one clicked?
Email has a talent for exposing our technological and human weaknesses.
Justine Jordan from Litmus and Stefanie Grieser from Unbounce they cover how to make your email marketing more personal and human to achieve better results throughout your entire email funnel (not just your open rate!) right through to your landing page.
Email Workflows that Work: 5 Trends to Help You Build Better Emails FasterLitmus
Creating a high-performing email takes time and the right resources. Most brands spend weeks planning and executing each email they produce. But what’s the secret to building a workflow that enables your team to get higher-quality emails out the door, faster?
Using insights from the largest email industry survey of its kind, Litmus’ third annual State of Email Workflows report takes a detailed look at how email teams tackle every stage of the email creation process—from planning and building to quality assurance and sending.
In this webinar, Litmus’ Chad S. White and Jason Rodriguez dive into the report’s key findings and break down the top 5 opportunities to improve your email workflow that you can put into practice immediately.
You’ll learn...
- How email teams leverage project management software and email briefs to keep email campaigns on track
- Why collecting feedback and approvals is the largest time drain in the email process—and how you can streamline this step in the workflow
- Why more brands are embracing modular design, and how this design approach can reduce your production time
- And more!
Brand advocacy is the newest form of word-of-mouth. Having a customer recommend you to their friends and family is the most valuable introduction that can be made for your brand. And while some marketers have begun incorporating advocacy marketing tactics into their ongoing strategies, this may seem like a daunting task to others.
In this webinar presentation, learn how to build brand advocacy through your email marketing efforts.
The Trends Transforming the Email Service Provider LandscapeLitmus
ESPs are the technological foundation of the email industry—and the biggest line item in email marketing budgets. With so much on the line, it’s no surprise that frustrations with ESPs run high.
In this webinar, Litmus Research Director Chad S. White and Community & Product Evangelist Jason Rodriguez share findings from Litmus' first-ever State of Email Service Providers report, along with insights from other research we’ve done.
You’ll learn...
- What’s driving—and likely to keep driving—consolidation in the ESP industry
- Which ESPs are the most popular among brands in different industries, geographies, and more
- What’s involved with switching ESPs
- How to get more out of your current ESP
In this webinar, we’ll share our findings and advice from the 2017 State of Email so you can arm yourself and your team with knowledge to navigate these changes and build email campaigns that surprise, delight, and ultimately, convert.
Based on our 2017 State of Email Survey of more than 3,500 marketers, our second annual State of Email Workflows report takes a detailed look at every stage of email creation—from planning and creation to quality assurance and sending.That report is focused on industry averages, but what does the exceptional email workflow look like?
We answer that question in this slide deck, where we share insights about the behaviors and processes that separate successful email programs from less successful ones. Some of those behaviors include the use of a year-round content calendar, the create of email briefs for every email, the use of partials, and utilizing an extensive pre-send checklist.
CSS Inlining in Email: What It IS + How To Do ItLitmus
Working with Cascading Style Sheets (CSS) to add styles and formatting to your HTML emails can be time-consuming to code by hand and a bit challenging to manage.
In this actionable webinar, Kevin Mandeville, Litmus’ own email design extraordinaire (and the guy who embedded a live Twitter feed in an email!), takes you through the CSS inlining process from start to finish. He explores exactly what inline CSS is and why it’s essential for creating bulletproof HTML emails that look great everywhere.
Productivity Tricks and Time Management for Content MarketersOrbit Media Studios
How will you spend the next free hour of your day? The options are unlimited. Write, promote, share, listen, measure, reach out, track, edit, comment, etc.
But what you do today determines your outcomes tomorrow. Structure creates habits, removes distractions and leads to success. In this session, you’ll learn about the time management approach of one marketer.
Full Funnel Email: Crafting Campaigns that Perform from Inbox to Landing PageLitmus
When was the last time you received an email addresssing you as [First_Name]? As a marketer, when's the last time you sent an email that got opened, but no one clicked?
Email has a talent for exposing our technological and human weaknesses.
Justine Jordan from Litmus and Stefanie Grieser from Unbounce they cover how to make your email marketing more personal and human to achieve better results throughout your entire email funnel (not just your open rate!) right through to your landing page.
Email Workflows that Work: 5 Trends to Help You Build Better Emails FasterLitmus
Creating a high-performing email takes time and the right resources. Most brands spend weeks planning and executing each email they produce. But what’s the secret to building a workflow that enables your team to get higher-quality emails out the door, faster?
Using insights from the largest email industry survey of its kind, Litmus’ third annual State of Email Workflows report takes a detailed look at how email teams tackle every stage of the email creation process—from planning and building to quality assurance and sending.
In this webinar, Litmus’ Chad S. White and Jason Rodriguez dive into the report’s key findings and break down the top 5 opportunities to improve your email workflow that you can put into practice immediately.
You’ll learn...
- How email teams leverage project management software and email briefs to keep email campaigns on track
- Why collecting feedback and approvals is the largest time drain in the email process—and how you can streamline this step in the workflow
- Why more brands are embracing modular design, and how this design approach can reduce your production time
- And more!
The Top 5 Opportunities for Improving Your Email CreativeLitmus
Email creative is unlike web or print creative. It has its own unique constraints that marketers must master to make the most of the channel.
In this webinar, Litmus Research Director Chad White and expert email developer and Litmus Product Manager Kevin Mandeville and I will identify the top 5 opportunities to improve your team’s email creative process, based on the findings of Litmus’ 2017 State of Email Creative research report. But they won’t just give you the insights, they’ll share practical how-to advice to help you executive on each opportunity at your brand.
Being blocked and blacklisted should be far less common than they are today, when 34% of marketers have been blocked and nearly 15% have been blacklisted in the past 12 months, according to Litmus’ 2017 State of Email Deliverability report.
After examining the subscriber acquisition, permission, inactivity management, and other practices of more than 3,500 marketers, we’ve identified the root causes of poor inbox placement. We’ve also identified the half-measures marketers take to avoid addressing those root causes.
In this webinar, Research Director Chad White and deliverability expert and Litmus Product Manager Jay Brangiforte discuss the various ways that marketers are trying to improve their deliverability and which ones work best.
Social Sharing is going to be critical to SEO in the coming months and years. In this slide deck of my presentation at SFIMA / Pubcon, I cover the most important considerations for getting social sharing implemented properly on your web sites.
Memorable companies often make language their own. Learn the tactics to create a brand voice your audience will love and remember. Erica McGillivray from Moz will walk you through what creating branded language means, how to do it, how to scale and advocate for it, and how to keep it fresh. We'll explore:
- Creative language team exercises for defining brand lingo and the psychology behind it.
- What it actually looks like to teach and get input on language from your team.
- Crafting a brand voice guide from statements of purpose and addressing different audiences to dictionaries.
- How to humanize your brand through word choices.
- Empowering your staff or clients to be internal and external advocates of a shared language.
- Using your voice to own your audience and culture across your marketing channels.
- Real life examples from brands such as Stitch Fix, Basecamp, SuperHeroStuff, theSkimm, and more that use language to bring their community in for shared dialog.
Presented at Content Marketing Conference, Las Vegas, May 2016
Email + Video: What Works, What Doesn't + What to MeasureLitmus
Experts from Wistia and Litmus teamed up for a webinar focused on how video and email can work together. Kristen Craft, Justine Jordan and Kevin Mandeville discuss:
--The benefits of using video and email together
--How to increase engagement and conversion
--Real examples and tips you can use to get started right away
Success by Design: Content That Builds Both Brand and SEO by Mark Traphagen -...Search Engine Journal
You’ve probably heard content marketing truisms like “quality over quantity.” Wondering what that actually means in practical terms? Master content marketer Mark Traphagen will share how to effectively build high-value content that is both SEO friendly and good for your brand.
Link Analysis and Link Building in a Penguin and Disavow WorldChristoph C. Cemper
Link Building got more difficult after Google's Penguin updates, but it does not mean that you should neglect it. Link building and SEO are not dead; they are just more sophisticated. Christoph Cemper, the founder of the LinkResearchTools, talks about the difficulties of Link Building and Link Analysis after Penguin.
Email Workflows that Work: 5 Trends to Help You Build Better Emails FasterChad S. White
Creating a high-performing email takes time and the right resources. Most brands spend weeks planning and executing each email they produce. But what’s the secret to building a workflow that enables your team to get higher-quality emails out the door, faster?
Using insights from the largest email industry survey of its kind, Litmus’ third annual State of Email Workflows report takes a detailed look at how email teams tackle every stage of the email creation process—from planning and building to quality assurance and sending.
In this webinar, Jason Rodriguez and I dive into the report’s key findings and break down the top 5 opportunities to improve your email workflow that you can put into practice immediately. You’ll learn…
- How email teams leverage project management software and email briefs to keep email campaigns on track
- Why collecting feedback and approvals is the largest drain on time in the email process—and how you can streamline this step in the workflow
- Why more brands are embracing modular design, and how this design approach can reduce your production time
- And more!
Definitive Guide to Engaging Email Marketing Series (Part 1): How to Grow You...Marketo
Despite persistent rumors that email is dead, research shows that email is still the most preferred method of communication. Clearly, email is not dead - but it is evolving. In order to stay effective, marketers must evolve along with it.
Watch this two-part webinar series on engaging email marketing! You will discover best practices for making your email campaigns more personal and relevant. The series, led by industry experts Jon Miller and DJ Waldow, will discuss email marketing best practices, address the five key attributes of engaging email, and will provide you with useful strategies to make your emails more engaging and more effective!
Do you have trouble getting warm leads from your cold emails? Email has revolutionized the way we sell and is now the first step in the sales process. Crafting a compelling initial email can determine the success of your sales campaigns.
With this presentation, you will learn how to:
- Come up with engaging subject lines and compelling content
- Find out the best times to send your initial emails
- Discover why writing compelling emails is vital to your sales success
Watch the webinar here:
http://livehive.com/resources/compelling-emails-webinar/
21 Tips & Tweaks to Improve Your Email Marketingcircle S studio
Email marketing remains a powerful and cost-effective channel for engaging prospects and customers—when executed the right way. Whether your email marketing efforts suffer from low open and clickthrough rates, or you’re simply looking for some ideas to give your efforts a boost, these 21 actionable tips can help.
The 3 Landing Page Mistakes That 98% of Marketers are Making (and how to fix ...Unbounce
Let's fix your landing page mistakes!
Unbounce Co-Founder Oli Gardner will show you exactly what marketers are doing wrong.
And more importantly, you'll learn the 3 ridiculously simple principles that will fix your landing pages, and increase your conversion rates.
You'll learn why...
- The Attention Ratio on your page is killing conversions
- Your page layout ruins its readability and adds confusion
- Poor Conversion Coupling is making your visitors run away
Why 1 Million Social Media Followers Sucks, WebCongress May 2014Erica McGillivray
Stop reporting follower counts and making your social media goals more followers! This is bad for your brand. Instead, focus on engagement, relative engagement, and other goals that make sense for your business.
In a world where attention is divided among our customers and prospects, email drip campaigns still work, if done well and with value. Learn the Spin Sucks seven-step process here.
Lay of the Landing Page: A 101 Intro to LPO, CRO & A/B TestingLiesl Barrell
This deck covers important landing page basics like attention ratio, message match and key elements. Including a walk-through of some examples of landing pages to see which ones converted best and why so that you can run better, more efficient campaigns and get the most out of your marketing spend.
Presented by Liesl Barrell at MTL+ECOMMERCE
May 14, 2014
The Top 5 Opportunities for Improving Your Email CreativeLitmus
Email creative is unlike web or print creative. It has its own unique constraints that marketers must master to make the most of the channel.
In this webinar, Litmus Research Director Chad White and expert email developer and Litmus Product Manager Kevin Mandeville and I will identify the top 5 opportunities to improve your team’s email creative process, based on the findings of Litmus’ 2017 State of Email Creative research report. But they won’t just give you the insights, they’ll share practical how-to advice to help you executive on each opportunity at your brand.
Being blocked and blacklisted should be far less common than they are today, when 34% of marketers have been blocked and nearly 15% have been blacklisted in the past 12 months, according to Litmus’ 2017 State of Email Deliverability report.
After examining the subscriber acquisition, permission, inactivity management, and other practices of more than 3,500 marketers, we’ve identified the root causes of poor inbox placement. We’ve also identified the half-measures marketers take to avoid addressing those root causes.
In this webinar, Research Director Chad White and deliverability expert and Litmus Product Manager Jay Brangiforte discuss the various ways that marketers are trying to improve their deliverability and which ones work best.
Social Sharing is going to be critical to SEO in the coming months and years. In this slide deck of my presentation at SFIMA / Pubcon, I cover the most important considerations for getting social sharing implemented properly on your web sites.
Memorable companies often make language their own. Learn the tactics to create a brand voice your audience will love and remember. Erica McGillivray from Moz will walk you through what creating branded language means, how to do it, how to scale and advocate for it, and how to keep it fresh. We'll explore:
- Creative language team exercises for defining brand lingo and the psychology behind it.
- What it actually looks like to teach and get input on language from your team.
- Crafting a brand voice guide from statements of purpose and addressing different audiences to dictionaries.
- How to humanize your brand through word choices.
- Empowering your staff or clients to be internal and external advocates of a shared language.
- Using your voice to own your audience and culture across your marketing channels.
- Real life examples from brands such as Stitch Fix, Basecamp, SuperHeroStuff, theSkimm, and more that use language to bring their community in for shared dialog.
Presented at Content Marketing Conference, Las Vegas, May 2016
Email + Video: What Works, What Doesn't + What to MeasureLitmus
Experts from Wistia and Litmus teamed up for a webinar focused on how video and email can work together. Kristen Craft, Justine Jordan and Kevin Mandeville discuss:
--The benefits of using video and email together
--How to increase engagement and conversion
--Real examples and tips you can use to get started right away
Success by Design: Content That Builds Both Brand and SEO by Mark Traphagen -...Search Engine Journal
You’ve probably heard content marketing truisms like “quality over quantity.” Wondering what that actually means in practical terms? Master content marketer Mark Traphagen will share how to effectively build high-value content that is both SEO friendly and good for your brand.
Link Analysis and Link Building in a Penguin and Disavow WorldChristoph C. Cemper
Link Building got more difficult after Google's Penguin updates, but it does not mean that you should neglect it. Link building and SEO are not dead; they are just more sophisticated. Christoph Cemper, the founder of the LinkResearchTools, talks about the difficulties of Link Building and Link Analysis after Penguin.
Email Workflows that Work: 5 Trends to Help You Build Better Emails FasterChad S. White
Creating a high-performing email takes time and the right resources. Most brands spend weeks planning and executing each email they produce. But what’s the secret to building a workflow that enables your team to get higher-quality emails out the door, faster?
Using insights from the largest email industry survey of its kind, Litmus’ third annual State of Email Workflows report takes a detailed look at how email teams tackle every stage of the email creation process—from planning and building to quality assurance and sending.
In this webinar, Jason Rodriguez and I dive into the report’s key findings and break down the top 5 opportunities to improve your email workflow that you can put into practice immediately. You’ll learn…
- How email teams leverage project management software and email briefs to keep email campaigns on track
- Why collecting feedback and approvals is the largest drain on time in the email process—and how you can streamline this step in the workflow
- Why more brands are embracing modular design, and how this design approach can reduce your production time
- And more!
Definitive Guide to Engaging Email Marketing Series (Part 1): How to Grow You...Marketo
Despite persistent rumors that email is dead, research shows that email is still the most preferred method of communication. Clearly, email is not dead - but it is evolving. In order to stay effective, marketers must evolve along with it.
Watch this two-part webinar series on engaging email marketing! You will discover best practices for making your email campaigns more personal and relevant. The series, led by industry experts Jon Miller and DJ Waldow, will discuss email marketing best practices, address the five key attributes of engaging email, and will provide you with useful strategies to make your emails more engaging and more effective!
Do you have trouble getting warm leads from your cold emails? Email has revolutionized the way we sell and is now the first step in the sales process. Crafting a compelling initial email can determine the success of your sales campaigns.
With this presentation, you will learn how to:
- Come up with engaging subject lines and compelling content
- Find out the best times to send your initial emails
- Discover why writing compelling emails is vital to your sales success
Watch the webinar here:
http://livehive.com/resources/compelling-emails-webinar/
21 Tips & Tweaks to Improve Your Email Marketingcircle S studio
Email marketing remains a powerful and cost-effective channel for engaging prospects and customers—when executed the right way. Whether your email marketing efforts suffer from low open and clickthrough rates, or you’re simply looking for some ideas to give your efforts a boost, these 21 actionable tips can help.
The 3 Landing Page Mistakes That 98% of Marketers are Making (and how to fix ...Unbounce
Let's fix your landing page mistakes!
Unbounce Co-Founder Oli Gardner will show you exactly what marketers are doing wrong.
And more importantly, you'll learn the 3 ridiculously simple principles that will fix your landing pages, and increase your conversion rates.
You'll learn why...
- The Attention Ratio on your page is killing conversions
- Your page layout ruins its readability and adds confusion
- Poor Conversion Coupling is making your visitors run away
Why 1 Million Social Media Followers Sucks, WebCongress May 2014Erica McGillivray
Stop reporting follower counts and making your social media goals more followers! This is bad for your brand. Instead, focus on engagement, relative engagement, and other goals that make sense for your business.
In a world where attention is divided among our customers and prospects, email drip campaigns still work, if done well and with value. Learn the Spin Sucks seven-step process here.
Lay of the Landing Page: A 101 Intro to LPO, CRO & A/B TestingLiesl Barrell
This deck covers important landing page basics like attention ratio, message match and key elements. Including a walk-through of some examples of landing pages to see which ones converted best and why so that you can run better, more efficient campaigns and get the most out of your marketing spend.
Presented by Liesl Barrell at MTL+ECOMMERCE
May 14, 2014
Presentation from Hero Conf 2014. PPC managers, learn how to bridge gaps within your organization's marketing efforts and become a key player in your company.
Now! How to Delight Your Audience and Hug Your Haters With Realtime Online Se...Zignal Labs
Now! How to Delight Your Audience and Hug Your Haters With Realtime Online Service - webinar hosted on October 7, 2015 by Jay Baer (Convince and Convert) and DJ Waldow (Zignal Labs)
5 Keys To Orchestrating ABM Plays To Connect With Your Key Buyers | EngagioEngagio
As Account Based Marketing gets talked about more and more, it’s easy to get caught up in the hype. ABM is a movement whose time has clearly come. It’s not only here to stay, but it has become a foundational part of how B2B companies go to market.
However, as much discussions as there is about ABM, a lot of marketing and sales leaders are still waiting around to see how the best companies are orchestrating their ABM programs. What does a coordinated Play look like? Who on my team needs to get involved? What actions does each team member take? How do I handle multiple buyers at one account? It’s all great in theory, but until you design your playbook with the right elements and roll it out to your team, it’s no better than the exercise equipment sitting in the basement collecting dust.
That’s why we’ve put together this slide deck to show you how to orchestrate a world-class ABM program. We’ll reveal:
-The 5 essential elements of a marketing orchestrated play
-How to coordinate a multi-touch, multi-channel campaign across sales, marketing, and customer success
-Our most effective ABM Plays straight from our Playbook
-How to truly orchestrate human connection with buyers at scale
-And more!
Download Engagio's Clear and Complete Guide to Account Based Marketing at Engagio.com/guide
Learn more about Engagio at Engagio.com
Twitter.com/Engagio
Linkedin.com/Company/Engagio
Facebook.com/Engagio
Go Beyond Opens & Clicks: Using Data to Optimize Your Client's CampaignsLitmus
"It's ok, we have good open and click rates." How many times have you heard that from a client or colleague? A campaign's success is often based on a handful of metrics, but these rarely give a well-rounded portrait of true customer engagement.
Are open rates declining on mobile? Have desktop and webmail opens increased? How long do subscribers actually spend reading each message?
In this actionable webinar, we dive into the other (often more) important metrics your team should be using to develop your clients' emails.
Designed for Success: Optimizing the Email ExperienceLitmus
Great design is more than stunning graphics—it's a key strategy to unlocking the success of email. And as one of digital marketing's highest performers, email requires its own unique set of content, marketing, and design considerations. Discover the six stages of the inbox experience and pick up
actionable tips to help you create amazing emails that get opened, clicked, and stay out of the spam folder.
“The Best of the Email Swipe File” highlights 20 emails from the more than 160 and counting emails that we’ve pinned to the Email Swipe File pinboard on Pinterest. These emails represent outstanding email design, but they also represent five email design trends that we feel are critical.
The overall benchmark for the online customer experience has risen dramatically. Businesses are faced with new challenges and will need to experiment with a variety of channels, deploy their budget strategically, and continue to analyze what is working for them. How can you grow your businesses in this busy market? You will need to level up your marketing game.
You’ll learn:
-Tips for personalizing your customer journey
-How to coordinate a cross-channel strategy
-Ways to analyze what’s working in order to grow your business
Industry Success: Bring Your Content and Demand Generation Teams TogetherMarketo
How can marketing teams stand out in the digital world that is oversaturated with content, emails, and virtual events? One of the ways to achieve efficiency and success is to bring the content, demand generation, and industry teams together to ensure close collaboration.
You'll learn:
-How to approach content strategy design with demand in mind
-What makes the partnership between content and industry teams so valuable
-Why joining the forces enables powerful customer journeys
Customer-First: Embedding Experience Design in Your GTM StrategyMarketo
Customers are the lifeblood of every business, but how many companies can say that they truly have a customer-centric go-to-market strategy? With so many touchpoints in a customer’s lifecycle, there are innumerable ways to misstep and think about what makes sense for your company instead of who your company serves.
Are you segmenting in ways that make sense for your audience? Are you creating marketing events and programs that bring the right types of customers together? When you speak to your audience, are you speaking in their language?
You'll learn:
-Dos and Don’ts of account segmentation
-Creative ways to think through programs and activities
-How to connect with your customers in meaningful ways
Prove Your Marketing Impact: The Fundamentals of Marketing AttributionMarketo
Every marketing team faces the challenge of proving direct impact to the bottom line, but it’s no longer enough to show email metrics or the number of leads generated. In order for marketing to earn its seat at the table, the C-suite needs to know how it translates to revenue for the business.
You'll learn:
-Why attribution is essential to modern marketing teams
-How to establish marketing KPIs that align with business objectives
-How to think like the C-suite in your marketing strategy and reporting
Prove and Improve Your Marketing Impact in 2021Marketo
Many marketing teams are starting 2021 with limited resources, so it is more important than ever before to make your marketing dollars count and consistently optimize your marketing strategy. Fortunately, we have an expert who can help set you up on the right path.
Watch our webinar, Prove and Improve Your Marketing Impact in 2021. Featured speaker Matt Erstad, Solutions Consultant at Adobe, will discuss the overall importance of attribution, the two different models that can be applied to your marketing strategy, and how to incorporate automation to increase efficiency and productivity at scale this year.
During this webinar, you will:
-Discover the key differences between attribution and analytics, and why both must come together for successful digital campaigns
-Get an idea of the challenges marketers face when it comes to connecting ROI to marketing efforts
-Learn more about the two most-used attribution models, their pros and cons, and see which one may better align with your business needs
-Gain a better understanding of what the automation process of attribution looks like, and the fundamental approaches you’ll need to know
What's in Store for Marketing Operations in 2021Marketo
As businesses pivot their strategies and start to incorporate new technologies into the mix this year, marketing operations is becoming even more crucial when it comes to keeping the leads flowing and the ROI growing.
Watch Alex Fleming, Head of Marketing Operations, Adobe Experience Cloud, present his webinar: What's in Store for Marketing Operations in 2021.
In this webinar, you'll learn:
-Tips and best practices on how to integrate new technologies into your mix
-Predictions about what's yet to come in marketing operations this year
-How to prioritize and structure your team for success
How to Bring Sales and Marketing Together in 2021Marketo
Marketing and sales have traditionally gone head-to-head. But as we jump into a new year, it’s more important than ever that these two teams come together.
Watch Sam Gong, BDR Director, Adobe Experience Cloud, for his webinar: How to Bring Sales and Marketing Together in 2021.
In this webinar, you'll learn:
• How to create your all-star team
• Tips to drive better results for your business in 2021
• How to bring sales and marketing together in the new year
Demand Generation New Year Planning Session: How to Stand Out in 2021Marketo
An ever-changing environment can shift business priorities in an instant, but one thing remains the same — demand generation has a significant impact on the bottom line.
So, what happens in 2021? And how can we prepare?
In this webinar, you'll learn:
• How to achieve growth with limited resources
• Why and how intent data can be a core part of your strategy
• Simple tactics and optimization techniques to move the needle
Field Marketing in the New Year: Preparing and Planning Events in 2021Marketo
Field marketers have been forced to think outside the box this year as events moved from in-person to digital.
So, what happens in 2021? And how can we prepare?
Join Caroline Hull, Director of Commercial Field and Partner Marketing, Adobe Experience Cloud, for her webinar: Field Marketing in the New Year: Preparing and Planning Events in 2021.
In this webinar, you'll learn:
• How event marketing has changed drastically over the past year
• The silver lining to the sudden chaos
• How to start planning for your virtual events in 2021
Scroll-Stopping Digital Ads: Planning for Success in 2021Marketo
2020 has completely shifted the digital advertising space. Fortunately, digital marketers are pretty experienced at adapting to change.
But as adaptable as you may be, it never hurts to get ahead!
Join Paulo Martins, Head of Global Digital Marketing, Commercial – Adobe Digital Experience, for his webinar: Scroll-Stopping Digital Ads: Planning for Success in 2021.
In this webinar, you'll learn:
• Predictions on what's to come in the digital marketing space in 2021
• Tips and advice on how you can prepare and plan campaigns for the new year
• Which digital trends to keep your eyes on
The New Age of Marketing: Predicting, Planning and Prepping for 2021Marketo
It’s about time we start wrapping up 2020! Even though everyone wants this year to finally be over, when it comes to planning for 2021, we need to be real. There are tons of valuable takeaways and lessons we need to take with us if we want to be sure that 2021 is as successful as possible.
We want to help make 2021 an amazing year! Watch Michael Madden, Director of Commercial Demand Generation, Adobe Experience Cloud for his webinar: The New Age of Marketing: Predicting, Planning, and Prepping for 2021.
In this webinar, you'll learn:
• Which key takeaways from 2020 we should keep in mind going forward
• Essential planning tools for the new year
• Tips on how you can prepare to be successful in 2021
Future Proof: How to Create a Lead Scoring Model That ScalesMarketo
With the right lead scoring model in place, you and your team are able to make the most out of every lead that enters your pipeline.
Kylie Alexander, Marketing Operations Manager at Adobe, covers how you can create a lead scoring model that will scale with your business.
You'll learn:
-How to partner with the right stakeholders to make decisions that are aligned across the business
-Lessons the Marketo Engage operations team has learned so you don't make the same mistakes
-How to plan for a scoring model that will scale
Um die digitalen Erlebnisse zu ermöglichen, die den immer komplexeren Bedürfnissen der Käufer gerecht werden und das Wachstum vorantreiben, brauchst du vorausschauende Lösungen. Hört von Kathrin Thorburn, Solution Consultant von Marketo Engage, die neuesten Innovationen von Marketo Engage informiert euch über all die aufregenden neuen Produktfunktionen, die jetzt verfügbar sind, sowie die, die später in diesem Jahr auf euch zukommen.
Lerne mehr über die Marketo Roadmap Themen und welche Innovationen damit verbunden sind.
Marketing Through the Funnel: Tips for Small Yet Powerful TeamsMarketo
Marketing goals are lofty and it often takes a lot of hands on deck to make them happen. But what if you don’t have enough hands? Or budget? Or time?
Join our Commercial Demand Generation team for their webinar, Marketing Through the Funnel: Tips for Small Yet Powerful Teams, to learn how they overcame these common marketing barriers and get some tips for how small teams can scale their efforts throughout the marketing funnel.
You'll learn:
-What mix of channels will help you see the most results
-How marketing automation helps small teams scale
-How to structure small teams in order to get the most done
Marketing Attribution: The Journey from Cost Center to Cash CowMarketo
Featured speaker Andy Schneider, Solutions Consultant at Adobe, will discuss the overall importance of attribution, the two different models that can be applied to your marketing strategy, and how to incorporate automation to increase efficiency and productivity at scale.
During this webinar, you will:
-Discover the key differences between attribution and analytics, and why both must come together for successful digital campaigns
-Get an idea of the challenges marketers face when it comes to connecting ROI to marketing efforts
-Learn more about the two most-used attribution models, their pros and cons, and see which one may better align with your business needs
-Gain a better understanding of what the automation process of attribution looks like, and the fundamental approaches you’ll need to know
The Total Economic Impact of Marketo EngageMarketo
In this webinar, you'll hear from a top marketing analyst on how the world of marketing is changing and why investment is crucial. Next, we’ll share the results of a recent ROI study commissioned by Adobe and conducted by Forrester Consulting, an independent research firm. This study quantifies the value of Marketo Engage, based on interviews with real customers. Finally, you'll hear from a Marketo Engage customer to hear her personal story of driving martech investments, transformation and value at her company.
Art Meets Science: How Marketers Can Transform Their Results With Predictive ...Marketo
Artificial intelligence has demonstrated that it has powerful potential across many industries. According to reports, however, most marketers don't realize that AI and Machine Learning can be used to dramatically streamline and scale marketing efforts.
Marketo Engage makes it simple and seamless to implement AI in your predictive marketing strategy.
Watch as Alexandra Quick (Product Marketing Manager at Adobe) and Badsah Mukherji (Senior Manager, Marketo Engage Product Management at Adobe) share their insights around Artificial Intelligence and the many ways your team can put it to work within Marketo Engage.
Enhancing Performance with Globus and the Science DMZGlobus
ESnet has led the way in helping national facilities—and many other institutions in the research community—configure Science DMZs and troubleshoot network issues to maximize data transfer performance. In this talk we will present a summary of approaches and tips for getting the most out of your network infrastructure using Globus Connect Server.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
The Metaverse and AI: how can decision-makers harness the Metaverse for their...Jen Stirrup
The Metaverse is popularized in science fiction, and now it is becoming closer to being a part of our daily lives through the use of social media and shopping companies. How can businesses survive in a world where Artificial Intelligence is becoming the present as well as the future of technology, and how does the Metaverse fit into business strategy when futurist ideas are developing into reality at accelerated rates? How do we do this when our data isn't up to scratch? How can we move towards success with our data so we are set up for the Metaverse when it arrives?
How can you help your company evolve, adapt, and succeed using Artificial Intelligence and the Metaverse to stay ahead of the competition? What are the potential issues, complications, and benefits that these technologies could bring to us and our organizations? In this session, Jen Stirrup will explain how to start thinking about these technologies as an organisation.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
3. #RevEngine #DG2EEM @jonmiller @djwaldow
Today’s Topics
• What is “Engaging Email”?
• Trust: Building and
Maintaining a Quality List
• Relevance: Segmentation and
Targeting
• Relevance: Tips for Writing
Emails That Get Opened and
Clicked
• Conversations, Not Campaigns
• Trends in Email Technology:
Moving Beyond ESP
4. #RevEngine #DG2EEM @jonmiller @djwaldow
Quick Housekeeping
• Chat box is available if you have any
questions
• We will be recording the webinar for
future viewing
• All attendees will receive a copy of the
slides/recording
• Twitter hashtag: #DG2EEM
19. #RevEngine #DG2EEM @jonmiller @djwaldow
If you haven’t earned your
subscribers’ trust, they won’t
open or click your email
#DG2EEM
20. #RevEngine #DG2EEM @jonmiller @djwaldow
• Timing
• Frequency
• Types of Content
• Branding
• From name and subject lines
TRUST comes from setting and
maintaining expectations
21. #RevEngine #DG2EEM @jonmiller @djwaldow
Pros Cons
Implicit
Opt-In
• Low effort
• No place for a subscriber to
drop the ball
• Quickly leads to a big list
• Consumer has not asked to
receive email communications
• Lowest trust and engagement
• May be illegal
Explicit Opt-In • Consumer explicitly requests
communications
• No dropped balls
• Time delay between
subscribing and first message
• Risk of spambots
Explicit Opt-In
With
Welcome
• Provides opportunity to
engage and set expectations
• If email bounces, you know to
filter out that address
• Less effort from subscriber
may equal less engagement
Double Opt-In • High engagement – they really
want your email
• Filters out spambots
• Subscriber may miss
confirmation email = lost
subscribers
• They want your email, asking
again might annoy them
26. #RevEngine #DG2EEM @jonmiller @djwaldow
More Targeted Sends are More Engaging
R² = 0.236
0
50
100
150
200
250
300
350
400
100 1000 10000 100000
EngagementScore
Email Delivered
Source: Marketo research
27. #RevEngine #DG2EEM @jonmiller @djwaldow
Key to Relevance is Behavioural Targeting
Tactics to Increase Email Engagement
28. #RevEngine #DG2EEM @jonmiller @djwaldow
Example: Topic of Interest Triggers
• Attends event
• Downloads content
• Click email
• Fills out form
• Score is changed
29. #RevEngine #DG2EEM @jonmiller @djwaldow
Standard Nurture Triggered Interests Lift
Open % 21.7% Open % 34.0% 57%
Click to Open % 23.4% Click to Open % 37.1% 59%
Click % 5.1% Click % 12.6% 147%
41. #RevEngine #DG2EEM @jonmiller @djwaldow
Want your emails to get opened and acted upon?
OF COURSE!
Make sure it does one (or more) of these four things:
1. Solve his problem
2. Save her money
3. Make her smarter
4. Entertain him
Educate, Don’t Sell
47. #RevEngine #DG2EEM @jonmiller @djwaldow
One Oil Change, Three Oil Changes with Inspections, or a
Four-Wheel Alignment (Up to 78% Off) | 10 or 20 Gym Passes
(Up to 69% Off) | Salon Package with Cut, Style, and Two-Color
Highlights; Shellac Manicure; or Acrylic Nails (Up to 51% Off)
An actual Groupon subject line
54. #RevEngine #DG2EEM @jonmiller @djwaldow
Hi, are you ready to buy?
Hi, now are you ready to buy?
Hi, how about now?
Hi, you must be ready to buy?
Hi again, are you ready to buy?
What about now?
Seriously, not ready yet?
Hi, are you ready to buy?
55. #RevEngine #DG2EEM @jonmiller @djwaldow
What is an engaging
conversation?
• Listens and adapts
• Communications
flow one to the
next
56. #RevEngine #DG2EEM @jonmiller @djwaldow
Welcome! Here’s what to expect
Check out this article
Here’s a cool video
See our latest offering
Share this with friends
Here’s what others like!
Download our new book
Happy birthday
Hi, are you ready to buy?
More cool content
Join us at our event
You like X, check out Y
Fun ways to learn more
Take this survey
You haven’t bought yet, here’s a 10% discount
58. #RevEngine #DG2EEM @jonmiller @djwaldow
Traditional ESPs are Built for Batch Email
Rely on batch
lists and
technical
databases and
complex queries
Designed to send
mass emails to
an entire list at
once
66. #RevEngine #DG2EEM @jonmiller @djwaldow
When it comes to email
automation, flow charts don’t
flow: they’re confusing, error-
prone, and inflexible #DG2EEM
71. #RevEngine #DG2EEM @jonmiller @djwaldow
10 Tweetable Takeaways
1. Email Marketing is NOT dead – but it sure is changing
2. Engaging email is trustworthy, relevant, and conversational
3. If you haven’t earned your subscribers’ trust, they won’t
open or click your email; set and consistently maintain
expectations
4. The smaller your email send, the more engaging it will be
5. Behavioural targeting can increase engagement by 50% or
more
6. Send timely, targeted, valuable HUMAN email
7. It’s okay to use free and ALL CAP in a subject line. There is no
optimal length. Test what works best for YOUR audience!
8. When it comes to email marketing, nobody wants to get
blasted
9. Flow charts don’t flow for email: they’re confusing, error-
prone, and inflexible
10. It’s time to graduate from traditional Email Service Providers
to Marketing Automation
@jonmiller
@djwaldow
#DG2EEM
Editor's Notes
My name is Jon Miller, VP Marketing and co-founder at Marketo, and author of the DG2MA.Today, I’m thrilled to be joined by Lorena…I’m @jonmiller, and Lorena is @harrilor, so please feel free to engage with us during or after the presentation on Twitter using #DG2MA
Please note that today’s webinar is being recorded. It will be available on-demand soon after the conclusion of the webcast.We will conclude today’s event with a Q&A session. Please feel free to submit your questions throughout and we will get to as many of your questions as we can. You can enter questions by typing your question in the box on the left-hand side of your screen. <pause>
So how are we responding to this? Not good.So between the marketers that are still batching and blasting, or sending personalized messages that aren’t relevant right now, this is kind of what it feels like to be a consumer today. On any given day, the average customer will be exposed to 2,904 media messages, will pay attention to 52 and will positively remember 4 – SuperProfile 2010
Your consumer is like a sponge, and all those marketing messages are like the water.How do you ensure that your message is the one of the 4that get absorbed into the sponge? After all, a potential buyer can only absorb so much, and your competitors are vying for their attention too.
Think about it: you probably pay the most attention to emails from friends, family, and colleagues, people with whom you have genuine, trusted relationships.Sure, the relationship between a brand and a consumer is never exactly the same as the relationship between friends and family, but marketers can narrow the gap.Brands can enjoy some of the benefits of a trusted relationship by marketing to the buyer in a natural, non-marketing-speak way that truly engages him.The best marketing doesn’t feel like marketing at all.------------The answer: our communicationsmust be more trusted, more relevant, and more strategic. It must be more engaging. Traditional batch and blast feels like shouting, engagement marketing feels more like a natural conversation. Notice how these women are engaged in conversation. There’s talking, but also listening going on. And the conversation, at least by the looks of it, seems to have a flow to it. [Refer back to this throughout the presentation: how important it is to effectively listen to online body language.]
The answer: our communicationsmust be more trusted, more relevant, and more strategic. It must be more engaging. Traditional batch and blast feels like shouting, engagement marketing feels more like a natural conversation. Notice how these women are engaged in conversation. There’s talking, but also listening going on. And the conversation, at least by the looks of it, seems to have a flow to it. [Refer back to this throughout the presentation: how important it is to effectively listen to online body language.]
So how can we be more relevant and engaging?You can’t be relevant if you’re broad.We know batch and blast does not work – it is simply less engaging. One way is to be more targeted – smaller sends = more engaging. Engagement Score enables marketers to quickly judge how effectively each piece of content is engaging prospects and customers over time… combines open, click, unsubscribe, conversion, and so on into a single metrics. “Segmented email campaigns produce 30% more opens than undifferentiated messages.” — Monetate’s Intelligent Email Marketing that Drives Conversions (2012)
The key to relevance is behavioral targeting.So you want relevancy and engagement – but this requires sophisticated targeting that combines online body language (web traffic, search behavior, email response) plus transactional data plus with lifestyle and demographic data (personas)When behavioral cues are not used, email can be experienced as a dissonant interruption. What the sender considers a coordinated "drip campaign" may feel more like water torture to the receiver.
Here’s an example of how Marketo created even more relevance.Topic of interest nurturing: Nurture tracks based on four different topics that we thought our customers were interested in (email, social marketing, marketing automation, and Microsoft Dynamics). Welisten for signs that may be interested in this (events attended, web visits, keywords used etc.), and if so assign them to the specific track nurture track. If they get to the end of that specific track, we put them back to regular until they do something else specific.
Result: Big lift!More on our blog about this: http://blog.marketo.com/blog/2013/06/topic-of-interest-based-nurturing.html
purchase history, deposit, withdrawal, cart abandonment, data usage, etcCLOSING:Fundamentally, consumers increasingly expect companies to keep seamless track of their purchasing history, communication preferences, and desires. They know how much information is available, and expect marketers to use it. They expect you to know the answers questions such as: What did they want? What did they look at? How did they react? … and then to use that information to create more relevant interactions. Consumers look for a unified and personalized experience across all of your touchpoints: your website, social media and photo platforms (Facebook, Twitter, Instagram), email marketing, etc. Whether they’re in front of their computers at work or in lines at post offices on their mobile devices, they expect an experience that’s streamlined and consistent — and it must be personal, too. They also expect you to recognize them — this is where it becomes critical to capture and store data over time and across channels — and then feed them the exact information they want at the moment you interact with them.
The answer: our communicationsmust be more trusted, more relevant, and more strategic. It must be more engaging. Traditional batch and blast feels like shouting, engagement marketing feels more like a natural conversation. Notice how these women are engaged in conversation. There’s talking, but also listening going on. And the conversation, at least by the looks of it, seems to have a flow to it. [Refer back to this throughout the presentation: how important it is to effectively listen to online body language.]
Short history of email:Commercial email first evolved from a traditional direct mail mindset: lists, promotions, offers. Big campaigns. Send the same message frequently and rapidly to many. 1-2% response rates. Sent on your schedule, not theirs. One of email’s biggest “benefits” was its low cost compared to direct mail. But email was too easy. When companies combined the ease of sending large quantities emails with the low cost of doing so, it resulted in a recipe for a sender's dream but a receiver's nightmare. “Batch and blast” was off and running.But the problem was this: Nobody wants to get “blasted”.Think of the word blast....what do you imagine? It's a shotgun. Wide pattern, random spread, unfocused (for the most part) and an imprecise tool whose end result is one that sometimes leaves more damage than any benefit you might have gained. .. It hurts. Casualty of war.Terms like “hit the database” or “e-shot” are just as bad.
This is what it sounds like when done wrong.It beats an incessant drum for subscribers. And does not engage them or enthuse them to open in future,
Every interaction is a link within the context of a communication supply chain.Don’t look at each discrete message, or even each campaign, as a unique event. Marketing is not a candy machine.
This is more like what you want your communications to be….
Email service providers traditional don’t help much. ESPs tend to only track email behaviors (open, click) in their local database. Lacking connection to other buyer touch points, standalone email services are unable to inform communication with more personal behavioral cues.But for more sophisticated targeting, they rely on technical databasesThese lists come from complex queries written by technical experts, not marketers. This includes API calls, SAS queries, and some email providers even tout the fact that their queries can be written in “good old fashioned SQL” (they even provide functionality for handling situations where the SQL-queries time out!)Don’t use dumb lists, use a smart database – easy!!And easy to change
While this may be straightforward for programmers, it’s a foreign language to most marketers…This makes the marketer reliant on technical resources for anything that’s not simple, especially anything that incorporates behaviors beyond email open and click
While this may be straightforward for programmers, it’s a foreign language to most marketers…This makes the marketer reliant on technical resources for anything that’s not simple, especially anything that incorporates behaviors beyond email open and click
While this may be straightforward for programmers, it’s a foreign language to most marketers…This makes the marketer reliant on technical resources for anything that’s not simple, especially anything that incorporates behaviors beyond email open and click
While this may be straightforward for programmers, it’s a foreign language to most marketers…This makes the marketer reliant on technical resources for anything that’s not simple, especially anything that incorporates behaviors beyond email open and click
You think it’s easy, draw a simple diagram on the whiteboard
But the real world is not that simple. Real conversations are not that simple. Buyers do things you don’t expect. You can’t “script out” the buyer’s process, or the entire conversation. You wouldn’t show up at a cocktail party with everything you were going to say scripted out into simple “if-then” branches. You quickly see that “flow chart” like solutions are inflexible, and difficult to setup and manage. Lots of use cases to worry about.What is prospect does something?---Hard to use: The complexity makes them usable only for serious technical experts. As David Raab, marketing technology expert and consultant says, “I never saw a flow chart interface that actually did a good job handling complexity. So I've reluctantly concluded that flow charts are only suitable for serious technical experts.”Less agile. When you need to rewire complex flow-charts, it can take seemingly forever add or change the content in tracksError-prone, harder to be intelligent. The complexity of spaghetti makes it error prone. Too easy to send expired content, duplicate content, or too much content. “Why are you still sending me an invitation for a webinar from last week?” “I just downloaded this off your site 2 days ago, and now you’re sending it again!” “Do you guys realize how much you send me each day? I’ve had it!”Difficult to see who is where. It can be hard to know how many people are in any track at any given point, and even harder to see how many consumer have reached the end and “exhausted” the track. As a result, consumers may end up not getting any content unless you catch this!As a result, marketers using traditional solutions are limited in their ability to have an interactive, dynamic and customized dialog with prospects and customers. Quote: “My own opinion is quite firm: flow charts don't work. They look good in demonstrations and can lay out simple processes quite nicely. But they get impossibly convoluted once you try to do something complex.” - David Raab, marketing technology consultant and analyst
Automation Makes Personal Conversations ScalableHaving a conversation with one subscriber at a time is easy, and you can even do it manually. You could probably even manage dozens of consumer conversations manually, in fact. But there is a real scalability issue when your subscribers start to number in the hundreds, thousands, or millions, because you still want to have relevant, personalized conversations with each and every one.Some companies try to implement these processes using the wrong tools. Remember the “I Love Lucy” episode in which Lucy took a job working at a candy factory? She could handle packaging when it involved just a few chocolates, but as the volume increased, things got messy (and funny!). When your subscriber volume increases, it’s as if your conversations are on a fast-moving conveyer belt. Without the right technology to keep you up to speed, your marketing could become a mess, and no one will find humor in that! That’s why automation is critical to customer engagement — there is no other way to have one-to-one conversations with your customers on a large scale. Automation allows you to be relevant to each and every one of your customers, and let them feel listened to and respected. Remarkably, in this new digital era, we’re back to the good old-fashioned business ethic of putting the customer first!\