Learn best practices for end-to-end subscription based Quote-to-Cash and how to optimize both your front-end sales and back-end operational processes like billing, invoicing and payments.
Why (and How) Successful CFO’s are reinventing their Billing SystemFusebill
Successful execution of a subscription strategy creates demands that challenge billing departments and CFOs. But successful CFOs turn this challenge to an opportunity and reinvent the billing systems as a key source of customer intelligence and insights.
In this presentation:
- Why automated recurring billing and collections is so critical to executing a successful subscription strategy;
- How detailed customer analytics that track performance by channel, geography and products can help you make sounder business decisions;
- How our easy and flexible a-la-carte bundling allows you to create, price and discount products into subscription plans.
- And More!
Management accounting is needed in business because it has capacity to change the business performance and financial position. Management accounting increases the efficiency of operation of company. Everything is done in management accounting with a scientific system for evaluating and comparing the performance. For details visit http://www.yorkshireaccountancy.co.uk
Why (and How) Successful CFO’s are reinventing their Billing SystemFusebill
Successful execution of a subscription strategy creates demands that challenge billing departments and CFOs. But successful CFOs turn this challenge to an opportunity and reinvent the billing systems as a key source of customer intelligence and insights.
In this presentation:
- Why automated recurring billing and collections is so critical to executing a successful subscription strategy;
- How detailed customer analytics that track performance by channel, geography and products can help you make sounder business decisions;
- How our easy and flexible a-la-carte bundling allows you to create, price and discount products into subscription plans.
- And More!
Management accounting is needed in business because it has capacity to change the business performance and financial position. Management accounting increases the efficiency of operation of company. Everything is done in management accounting with a scientific system for evaluating and comparing the performance. For details visit http://www.yorkshireaccountancy.co.uk
ACH Processing for SaaS | PaaS ApplicationsWayne Akey
Why an ACH Processing is a MUST have for any application with recurring payments functionality.
Credit card decline rate crisis coupled with reduced processing fees make the ACH Processing option a great addition to SaaS provider.
No one likes waiting – especially in retail, restaurant or massive sale settings. In fact 82% of customers are likely to stop shopping at a store after experiencing a long wait. Quick checkout lines lead to higher customer satisfaction, more efficient employees and increased sales. So here are 4 tips to keep your lines moving.
ACC 490 Week 4 LT Assignment Apollo Shoes Case Assignment 2015 versioncatrinasrednicki
Sample content
Learning Team Assignment:
Internal Control Audit – Apollo Shoes
ACC 490
Assertions and Questions
Yes, No, N/A
Comments
Occurrence assertion:
1. Is the credit department independent of the sales department?
Yes
The salesclerks are in the marketing division and order requiring credit authorization is taken to the credit manager in the treasury division.
2. Are sales of the following types controlled by the same procedures described below? Sales to employees, COD sales, disposals of property, cash sales, and scrap sales.
No
The sales by various teams are handled differently as per organization policies and methods.
3. Is access to sales invoice blanks restricted?
Yes
Sales bills are locked up in the billing division and are taken out on an as-needed basis.
4. Are pre-numbered bills of lading or other shipping documents prepared or completed in the shipping department?
Yes
The delivery division utilizes a pre-numbered Bill of Lading havi
Wings 2013 ERP is a complete enterprise software for small and medium businesses.
Wings ERP is a completely web-based software. It can be installed on any server to connect all locations of the business into a completely online system. This ensures a fully integrated system across all teams, branches and locations.
Wings ERP is comprehensive and takes care of requirements of all kinds of small and medium businesses. This includes Sales, Purchases, Finance, Inventory, Budgeting, Taxes, Production (optional), Payroll (optional), Fixed Assets (optional). All modules work seamlessly integrated with each other.
Wings ERP features many tools and utilities which help users manage their businesses better. This includes: Dashboard (desktop and mobile), SMSs and emails, complete workflow, multi-currency, multi-branch, segments, transaction authorisation, role-based user rights, alerts, etc.
Wings ERP also integrates with Wings on Android, an app which enables travelling salesmen to capture orders, collections etc.
The powerful Reports Designer helps users slice, dice and mine data using advanced, but easy to use, tools like Pivot. Users get a comprehensive view of their business.
The Forms Designer allows users to design print templates exactly as required.
Wings ERP is designed to help manage businesses better.
Business experts acknowledge that healthy cash flow is the life-blood of your business. Some of them even argued that the movement of money in and out of your business more important than ability to deliver its goods and services. A business is said having positive cash flow when its inflow money or cash collected primarily come from the sale of goods or services exceed their outflow.
From Incubation to Reality: Business Model Innovation Within the Enterprise (...Zuora, Inc.
Borderfree - Mary Ransom, SVP, Consumer Products & Insights,
Intacct - Mark Gervase, Sr. Marketing Manager
Learn how Borderfree built and launched its first B2C business model in just 7 months. By leveraging the power of existing assets like salesforce.com and Intacct, and making strategic decisions about which new technologies to build versus buy, Borderfree added a new subscription service to its portfolio while staying within pre-established organizational boundaries.
Key Performance Indicators: Valuable Tools for Measuring PerformanceVesta Corporation
Key performance indicators, or KPIs, can be a valuable tool to help companies evaluate how they are performing. This presentation examines how KPI rates and indicators are calculated, why they can vary from business to business, and when not to compare KPIs to others in the industry. A handy checklist is included to help companies ensure their KPIs support their business needs, as well as how existing KPIs can be refined and thoughts on developing a forward-looking KPI strategy to evolve as the business does.
Visit www.trustvesta.com to view the integrated fraud and guaranteed payments solutions available to your organization.
Bulk invoicing, event management software & booking calendar. Collections software for businesses of all sizes. Multiple payment option integrated out of the box. Free trial available.
Subscribed 2017: The Basics Of Zuora ReportingZuora, Inc.
The metrics you use to manage a subscription-based business are different from those of a traditional business. In this session, we’ll review the metrics you can easily track by running Zuora reports — both out-of-the-box and customized reports.
ACH Processing for SaaS | PaaS ApplicationsWayne Akey
Why an ACH Processing is a MUST have for any application with recurring payments functionality.
Credit card decline rate crisis coupled with reduced processing fees make the ACH Processing option a great addition to SaaS provider.
No one likes waiting – especially in retail, restaurant or massive sale settings. In fact 82% of customers are likely to stop shopping at a store after experiencing a long wait. Quick checkout lines lead to higher customer satisfaction, more efficient employees and increased sales. So here are 4 tips to keep your lines moving.
ACC 490 Week 4 LT Assignment Apollo Shoes Case Assignment 2015 versioncatrinasrednicki
Sample content
Learning Team Assignment:
Internal Control Audit – Apollo Shoes
ACC 490
Assertions and Questions
Yes, No, N/A
Comments
Occurrence assertion:
1. Is the credit department independent of the sales department?
Yes
The salesclerks are in the marketing division and order requiring credit authorization is taken to the credit manager in the treasury division.
2. Are sales of the following types controlled by the same procedures described below? Sales to employees, COD sales, disposals of property, cash sales, and scrap sales.
No
The sales by various teams are handled differently as per organization policies and methods.
3. Is access to sales invoice blanks restricted?
Yes
Sales bills are locked up in the billing division and are taken out on an as-needed basis.
4. Are pre-numbered bills of lading or other shipping documents prepared or completed in the shipping department?
Yes
The delivery division utilizes a pre-numbered Bill of Lading havi
Wings 2013 ERP is a complete enterprise software for small and medium businesses.
Wings ERP is a completely web-based software. It can be installed on any server to connect all locations of the business into a completely online system. This ensures a fully integrated system across all teams, branches and locations.
Wings ERP is comprehensive and takes care of requirements of all kinds of small and medium businesses. This includes Sales, Purchases, Finance, Inventory, Budgeting, Taxes, Production (optional), Payroll (optional), Fixed Assets (optional). All modules work seamlessly integrated with each other.
Wings ERP features many tools and utilities which help users manage their businesses better. This includes: Dashboard (desktop and mobile), SMSs and emails, complete workflow, multi-currency, multi-branch, segments, transaction authorisation, role-based user rights, alerts, etc.
Wings ERP also integrates with Wings on Android, an app which enables travelling salesmen to capture orders, collections etc.
The powerful Reports Designer helps users slice, dice and mine data using advanced, but easy to use, tools like Pivot. Users get a comprehensive view of their business.
The Forms Designer allows users to design print templates exactly as required.
Wings ERP is designed to help manage businesses better.
Business experts acknowledge that healthy cash flow is the life-blood of your business. Some of them even argued that the movement of money in and out of your business more important than ability to deliver its goods and services. A business is said having positive cash flow when its inflow money or cash collected primarily come from the sale of goods or services exceed their outflow.
From Incubation to Reality: Business Model Innovation Within the Enterprise (...Zuora, Inc.
Borderfree - Mary Ransom, SVP, Consumer Products & Insights,
Intacct - Mark Gervase, Sr. Marketing Manager
Learn how Borderfree built and launched its first B2C business model in just 7 months. By leveraging the power of existing assets like salesforce.com and Intacct, and making strategic decisions about which new technologies to build versus buy, Borderfree added a new subscription service to its portfolio while staying within pre-established organizational boundaries.
Key Performance Indicators: Valuable Tools for Measuring PerformanceVesta Corporation
Key performance indicators, or KPIs, can be a valuable tool to help companies evaluate how they are performing. This presentation examines how KPI rates and indicators are calculated, why they can vary from business to business, and when not to compare KPIs to others in the industry. A handy checklist is included to help companies ensure their KPIs support their business needs, as well as how existing KPIs can be refined and thoughts on developing a forward-looking KPI strategy to evolve as the business does.
Visit www.trustvesta.com to view the integrated fraud and guaranteed payments solutions available to your organization.
Bulk invoicing, event management software & booking calendar. Collections software for businesses of all sizes. Multiple payment option integrated out of the box. Free trial available.
Subscribed 2017: The Basics Of Zuora ReportingZuora, Inc.
The metrics you use to manage a subscription-based business are different from those of a traditional business. In this session, we’ll review the metrics you can easily track by running Zuora reports — both out-of-the-box and customized reports.
My Business is Growing, Now What? Financial Management Skills for the Entrepr...McKonly & Asbury, LLP
This webinar will provide a foundation for entrepreneurs to properly manage their business’ growth and to position them and their business for future success. This webinar will touch upon a number of aspects that all entrepreneurs need to keep on their “radar” outside of top line revenue growth. This webinar will focus on the following key topics: balance sheet management, cash flow management, ratios, and long term value.
What is Agility in Pricing & What are the Implications for Your Billing System?Fusebill
Dealing with changes in pricing is a significant challenge in any business.
Pricing plans and paradigms proliferate, while individual customers require specific charges and adjustments to their accounts. The result? Vast lists of SKUs, ordering complexity, and confusion.
A subscription billing system provides agility by structuring pricing catalogs to minimize the proliferation of products, plans and variations, and automated tools for dealing with common customer service issues.
There are three key needs:
- Flexible product catalogs
- Multi-level pricing.
- Customer specific overrides
Startup Economics, Finance and Accounting 101Dan Nelson
A quick look into some of the necessary finance, accounting and economic needs for early stage startups. It is a short survey, and there is more to come on this really interesting space.
For more information, please contact Dan@techbrainstorm.com
Get deep technical accounting insights into the biggest pain points companies have faced with implementing and analyzing Standalone Selling Prices. Learn how you can be more strategic with pricing policies and improve processes for setting SSP.
Subscribed 2019 - CPQ X: The Future of CPQZuora, Inc.
Curious about what's next for Zuora CPQ? Join us to hear Zuora's CPQ Product Management demonstrate the brand new UI and features included with Zuora's CPQ X.
Subscribed 2019 - Going Global: Demystifying International PaymentsZuora, Inc.
Going global is a key strategy to drive company growth, but setting up and managing international payments can be very complicated. Join us at this session to understand payment operation requirements for multi-geography expansion and the Zuora configurations that will help you take your business anywhere in the world.
Let's admit it: Payment fraud is widespread and a huge liability for companies. The only way to successfully combat it is to develop comprehensive strategies and make the most of fraud management tools. Join this session to hear new ideas and strategies from our payment partners and customers on how to defeat fraud, increase consumer confidence, and reduce collection friction.
Subscribed 2019 - Optimizing Recurring Collections at ScaleZuora, Inc.
Managing collections in the Subscription Economy is complicated. You're chasing unpaid invoices and delinquent accounts of unprecedented volume. Join this session to hear how customers are using Zuora Collect to improve their collections process and reduce involuntary churn.
Subscribed 2019 - Regulations and What Lies Ahead with Zuora Payments and Col...Zuora, Inc.
Going global is a key strategy to drive company growth, but setting up and managing international payments can be very complicated. Join us at this session to understand payment operation requirements for multi-geography expansion and the Zuora configurations that will help you take your business anywhere in the world.
Subscribed 2019 - Collection Strategies: Recovering Critical Revenue to Drive...Zuora, Inc.
Strategic AR teams are always seeking ways to improve collection techniques and refine existing processes, especially when new products are launched. Attend this session to hear first-hand from high-volume B2B companies on how they use Zuora to recover revenue and drive business growth.
Subscribed 2019 - Why Digital Transformation Should Drive Business Model Tran...Zuora, Inc.
Hear from business leaders who have successfully led their companies through a digital transformation and those who are currently in the midst of the process. We'll have an open and healthy conversation on why and how companies need to digitally transform, challenges to expect, and how to build a business case internally. This is a great opportunity for executives responsible for transformation strategy to learn from each other and get a real sense of what life is like on the other end of the journey.
Subscribed 2019 - Business Transformation: Architecting the Launch for SuccessZuora, Inc.
Business transformation projects are a big undertaking that can take several years for large organizations to complete. Picking the right launch strategy is the key to success. Hear first-hand from Heather Maniscalco, Director of Enterprise Architecture at Neustar, and Ksenia Kouchnirenko, Head of Business Systems at SurveyMonkey, about the launch strategies their companies adopted and why.
In addition, Zuora's Enterprise Architecture team will share a framework to help you develop a launch strategy to quickly realize value while minimizing risk, cost, and impact on customers and internal operations teams. This is an ideal session for CIOs getting started on the Zuora journey.
Subscribed 2019 - Deliver Growth Without Breaking Your Back OfficeZuora, Inc.
Is the shift to subscriptions wreaking havoc on your RevRec process? Learn how RevRec automation can help support business growth and agility by seamlessly handling complex long-term contracts and frequent contract modifications without breaking your back office.
Subscribed 2019 - Customer First Approach to Pricing Zuora, Inc.
Pricing is at the core of how companies sell, support, and talk about their products. Yet most companies fail to architect a well thought out customer journey and decision-making process. In this session, Hazjier Pourkhalkhali, Global Director, Strategy & Value at Optimizely shares how the company changed its ways two years ago and saw a dramatic reduction in churn rates while improving win rates, deal sizes, and expansions. All due to a customer-first approach to pricing.
Subscribed 2019 - Empower Sales Operations Zuora, Inc.
Does your Sales Operations team police every quote that goes out the door? With Zuora CPQ, that isn't necessary. At this session, long-time Zuora CPQ technical administrator, Jacob Feisley, shares tips for quote configuration that enable automation (= fewer manual checks) and his best practices for managing approval processes.
Subscribed 2019 - Best Practices for Realizing Optimal Value from ZuoraZuora, Inc.
Is your head spinning thinking through operationalizing pricing changes or rolling out a new product? Come hear from Mario Espinoza, Revenue Operations Manager at Outreach.io on how you can improve efficiency by getting maximum value from Zuora's products. Whether it's a product catalog cleanup, quoting process pains, or getting Sales and Finance in sync, you're guaranteed to benefit from Mario's expertise.
Subscribed 2019 - Omni-Channel Customer Acquisition and RetentionZuora, Inc.
Using multiple channels is a proven method for customer growth. It often requires new systems, which add complexity and cost to "stitch" them together and maintain them over time. Zuora aims to solve that problem with Zuora Commerce, and at this session our product experts will share how. You'll leave understanding how our strategy of unifying configurations and data through a common integration supports the delivery of a consistent and seamless experience for your customers across all channels.
Subscribed 2019 - Quote Smarter, Faster and Get Products to Market Quicker wi...Zuora, Inc.
Eager to hear how companies use Zuora Billing and Zuora CPQ to manage the quote to cash process? This is your session! We'll do a deep dive into Zuora CPQ, -- how to use it to configure, price, and quote your deals -- then hear from long-time Zuora Billing and CPQ users at Solium; they'll share their journey of moving from cumbersome spreadsheets to custom quotes, things to consider downstream when managing Zuora CPQ and change management best practices. The team has refined its processes over time, leading to faster time to market for new products. Come learn from their experience. This will be an interactive session, so bring your questions!
Subscribed 2019 - Empower Sales Operations with Zuora CPQZuora, Inc.
Does your Sales Operations team police every quote that goes out the door? With Zuora CPQ, that isn't necessary. At this session, long-time Zuora CPQ technical administrator, Jacob Feisley, shares tips for quote configuration that enable automation (= fewer manual checks) and his best practices for managing approval processes.
Subscribed 2019 - Implementing a Consumption-Based Pricing StrategyZuora, Inc.
Adding consumption-based pricing has shown to increase revenue growth. Many companies consider it but aren't sure when and how to implement the change. At this session, we'll share popular consumption pricing strategies, show how to implement them in Zuora, outline how to ready an organization to meter and bill for subscriber consumption, and end with best practices for integrating metering of consumption with billing.
Subscribed 2019 - Proration: Why Getting it Right MattersZuora, Inc.
Proration can be a complex and daunting topic. But mastering it will give you flexibility in how you price and structure product lines, and drive additional revenue. In this session, we'll share best practices with proration and the impact it has on revenue. You'll also learn the key differences between billing rules and revenue rules and how they affect invoicing and revenue recognition.
Subscribed 2019 - Beyond reporting analytics for growthZuora, Inc.
“Reporting” is critical for measuring what is happening in specific areas of your business. “Analytics” goes beyond operational reporting and enables you to truly understand and grow your business. At Zuora, we're working on data APIs, operational reporting and analytics as three pillars of a complete data strategy. Come to this session and learn how the features on our roadmap address Subscription Economy business metrics and tackle top asks from our customers.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Scaling Operations in the Subscription Economy (Subscribed13)
1. Scaling Sales & Billing Operations
In the Subscription Economy
Guillaume Vives
SVP, Products, Zuora
2. In The Subscription Economy,
Focus Is On Relationships
Product Relationships
BUY NOW SUBSCRIBE
3. Quo$ng
Ordering
Fulfillment/
Shipping
Invoicing
Payment/
Collec$on
Accoun$ng
The Quote to Cash Process in
the Subscription Economy
Traditional one-time charge economy
What is different with the Subscription Economy?
Quote Order Subscription
Revenue event
Revenue event
Revenue event
Invoice Payment
Invoice Payment
Invoice Payment
Revenue RecognitionUpsell
Upsell
Upsell
Order
Order
Order
Provisioning
4. Quote to Cash to Accounting in
the Subscription Economy
Quote Order Subscription
Revenue event
Revenue event
Revenue event
Invoice Payment
Invoice Payment
Invoice Payment
Revenue RecognitionUpsell
Upsell
Upsell
Order
Order
Order
Provisioning
Sales Ops
(aka Front End)
Billing Ops & Revenue Ops
(aka Back End)
5. Two Sides of the Same Coin
• Quoting
• Ordering
• Sales Commission
• Subscription Management
• Provisioning
• Upsells
• Invoicing
• Collection/Payment
• Churn Prevention
• Revenue Recognition
Subscription
Sales
Operations
Billing & Revenue
Operations
6. Two Sides of the Same Coin
• Quoting
• Ordering
• Sales Commission
• Subscription Management
• Provisioning
• Upsells
Sales
Operations
7. Sales Operations: The Fundamental Changes
Your Sales Organization
Reducing cost of sales1
2 Continuous Revenue Increase of Install Base
3 Optimizing Sales Team for Max Efficiency
8. Sales Operations:
Sales Compensation
COO
How do you deal with
churn or downsell?
What are your business
objectives?
Market Capture?
ACV on bookings or collections is
a good base for the compensation
plan.
Long-term success &
comittment?
TCV, upsells, and renewals
are good elements of a
compensation plan.
How do you pay your
sales reps?
Dimensions Available:
ACV
TCV
Contracted Ramp
Upsell
Usage / Overage
10. Sales Operations:
The Metrics That Matter
• Cost of Sales Ops/Sales
– From 1/2 to 1/12
• Operational Metrics
– Web visits to hand raise
– Hand raise to opportunity
(Freemium?)
– Qualified Freemium users
– Opportunity to close
– Upsell, Add-ons: MRR growth
per customer
– ACV; TCV; Contracted Ramp
– Down-sell and Churn
Awareness to Hand
Raises
Hand Raise to
Opportunity
Qualified
Closed
New Customers
MRR Growth Via
Upsells & Add-Ons
11. Two Sides of the Same Coin
• Quoting
• Ordering
• Sales Commission
• Subscription Management
• Provisioning
• Upsells
• Invoicing
• Collection/Payment
• Churn Prevention
• Revenue Recognition
Subscription
Sales
Operations
Billing & Revenue
Operations
12. Two Sides of the Same Coin
• Invoicing
• Collection/Payment
• Churn Prevention
• Revenue Recognition
Billing & Revenue
Operations
13. Billing & Revenue Operations:
Billing Organization
• Billing processes
• Invoice complexity
• Payments
Scaling and
Automation
This is a mindset change
• Churn prevention (with
Customer Care)
• Upsell opportunity (with Sales)
Build Customer
Relationships
Understanding the subscription is
critical to managing a complex
Revenue Recognition process.
Managing a
Complex Process
14. Billing & Revenue Operations:
The Metrics That Matter
Revenue
Recognition
Deferred revenue balance
MRR Growth
DSO / Collections $ of Billing
Operations
per $ of MRR
Time to Bill Churn
Prevention
=
Customer
Satisfaction
15. Sales & Billing Operations
Need to Be Integrated/Automated to Be Successful
ü Transactions growth
ü Customer interactions
ü Sales channels
ü Cost of sales
ü Introductory price point
ü Cost of operations
16. Lessons From Our Customers
1. Consider putting Sales Ops and Billing Ops together
2. Remember that Commerce is about relationships so
interactions are important
3. Commerce is multi-channel
4. It needs to be designed as an end-to-end process around
the subscription
5. Without automation, there is no scale
17. The COO Perspective
Meet The Panelists
DemandForce
Andre Pimentel, VP Ops
Medrio
Ray Letulle, COO
Motorola
Elias Dayeh, Sr. Dir Ops
Box
Dan Levin, COO
Zuora
Guillaume Vives , SVP Product Management
@gyvives
Zendesk
John McGuire, Controller
18. Panel – Share Your Input
1. Renewals – How do you do it today? Key
challenges? Lessons Learned?
2. Sales Ops and Billing Ops Collaboration – Key
opportunities and challenges
3. (Bonus) Sales compensation – What works
best: model focused on market capture or long
term revenue optimization