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The Control Process
The control process involves three phases that are cyclic:
establishing standards, measuring performance, and correcting
deviations. Examine the manner in which health care leaders
progress through each phase of the control process to manage
organizations. What is the management function of controlling
as related to performance improvement? What tools are used to
measure and monitor performance? Please describe at least two
functions and two tools in your response.
Required Resources
Required Text
Management principles for health professionals
(6th ed.):
Chapter 4: Planning and Decision Making
Chapter 5: Organizing
Chapter 6: Improving Performance and Controlling the Critical
Cycle
Recommended Resources
Articles
Heiser, S. (2010). Is your health care planning up to date?.
Financial Executive
,
26
(10), 20-22. Retrieved from the EBSCOhost database.
Pescosolido, B. A., & Olafsdottir, S. (2010). The cultural turn
in sociology: Can it help us resolve an age-old problem in
understanding decision making for health care?.
Sociological Forum
,
25
(4), 655-676. Retrieved from the EBSCOhost database.
Woltmann, E. M., & Whitley, R. (2010). Shared decision
making in public mental health care: Perspectives from
consumers living with severe mental illness.
Psychiatric Rehabilitation Journal
,
34
(1), 29-36. Retrieved from the EBSCOhost database.

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  • 1. The Control Process The control process involves three phases that are cyclic: establishing standards, measuring performance, and correcting deviations. Examine the manner in which health care leaders progress through each phase of the control process to manage organizations. What is the management function of controlling as related to performance improvement? What tools are used to measure and monitor performance? Please describe at least two functions and two tools in your response. Required Resources Required Text Management principles for health professionals (6th ed.): Chapter 4: Planning and Decision Making Chapter 5: Organizing Chapter 6: Improving Performance and Controlling the Critical Cycle Recommended Resources Articles Heiser, S. (2010). Is your health care planning up to date?. Financial Executive , 26 (10), 20-22. Retrieved from the EBSCOhost database. Pescosolido, B. A., & Olafsdottir, S. (2010). The cultural turn in sociology: Can it help us resolve an age-old problem in understanding decision making for health care?. Sociological Forum , 25 (4), 655-676. Retrieved from the EBSCOhost database. Woltmann, E. M., & Whitley, R. (2010). Shared decision making in public mental health care: Perspectives from
  • 2. consumers living with severe mental illness. Psychiatric Rehabilitation Journal , 34 (1), 29-36. Retrieved from the EBSCOhost database.