1. THE
THE AMAZING WAY®
This is our mantra and ethos on
how we work in-house with our
teams and how we deliver our
service to our clients.

2. IT SUPPORT
We combine brilliant customer service with experienced
technical support to deliver a fully outsourced managed IT
Support service
BUSINESS CONTINUITY
We are obsessed with minimal downtime and make it our
prime focus to ensure that your IT systems meet industry
recovery standards
CLOUD SERVICES
You and your staff need to access your company IT network
wherever you are and whenever you need to. We can help
make that happen without bottlenecks
IT PROJECTS
With over 10 years delivering IT Projects to multi-sector
industries you can rely on our expert advice, management,
implementation, support and project handover
As a Microsoft Silver accredited specialist IT Support company, we enable businesses
to improve on their internal operations and increase overall performance by utilising
forefront cloud and IT security technologies, local infrastructure solutions matched to
individual business requirements. All backed by a Managed IT Support service.
Amazing Support are very
much customer-led so our
attention to customer
communication and technical
service is absolutely the most important
priority to us. That’s one of the reasons we
were nominated for the Best Customer
Service Award in the FSB Hertfordshire
Business Awards 2016.
From the Management Team, Project Teams
right down to the qualified team of Support
Engineers, we have always put customer
service and communication at the centre of
our business.
Aside from our experience and qualifications,
we have been trading for over ten years and
our values and reasons for being in business
and providing our services have always
remained core to us. They are honesty,
amazing service and amazing customer
support.
We call this
THE

3. The Amazing Way®
is formed around the
following key elements:
COMMUNICATION
360° internal and external communication. It’s
teamwork and ensuring clients, contacts and
suppliers receive that exceptional level of
communication at all times especially
throughout support incidents.
ATTITUDE
Honesty, sound advice, always concise, being
professional, dedicated. These are qualities we
instil into our staff to make certain that when
you speak to a member of our team, they take
on your problems as if it were their own.
RESPONSIBILITY
Taking ownership of support problems and the
work we have committed to. Setting and
meeting your expectations so that we pre-empt
issues before they happen through pro-active
communication.
EXPERTISE
Experience, reliability and reassurance. It’s
about ensuring your issue, work or request will
be handled with professional conduct and with
timely delivery. It’s you knowing that we’re
dealing with it and no matter how bad or
complicated you think an issue is, we can
handle it.
Communication
Responsibility
Attitude
Expertise
TRAINING
CLIENT ON-BOARDING
EMAIL
REGULAR UPDATES
SUPPORT
MONITORING
SECURITY
CONSULTANCY
CLOUD
INFRASTRUCTURE
THE
MAINTE
NANCE
BACKUP & DISAS
TERRECO
VERY
INTERNE
T
& CONNECTIVITY
AUDITS
&
REVIEW
S

4. Amazing Support
Units 715-718
Studio 2000
5 Elstree Way
Borehamwood
Herts WD6 1SF
Email: giveme@amazingsupport.co.uk
Amazing Support
@AmazingSupport
/AmazingSupport
Amazing Support
/AmazingSupport
IT SUPPORT PROVIDER,
GIVE US A CALL 0203 728 2555
WE’D LOVE TO HEAR FROM YOU, SO IF
YOU’RE A BUSINESS IN NEED OF AN