Paulo Pinto is presenting on behalf of CLT Valuebased Services Ltd about continuous improvement. The presentation discusses the importance of continuous improvement principles and tools like the PDCA cycle and scientific method. It then focuses on the After Action Report (AAR) as a structured tool to support continuous improvement. The AAR involves analyzing critical tasks, lessons learned, and recommendations to avoid past issues and improve processes for the next cycle. It is presented as a simple but powerful learning tool to gain immediate improvements through open reflection on experiences.

1. Hello, my name is
PAULO PINTO
It’s an honour to be
here today to
present our
communication
I am here on
behalf of CLT
VALUEBASED
SERVICES Ltd
Hope you enjoy itOne specific phase
It is all about
CONTINUOUS
IMPROVEMENT
HOW TO
SUPPORT
CONTINUOUS
IMPROVEMENT?
One specific tool…
www.cltservices.net
AAR
A
AFTER ACTION REPORT
a structured support to the
practice of continuous
improvement
We know, that problem-
solving methods enable
the reuse of reasoning
knowledge (deeply
related with CI and Lean
philosophy).
The main goal is to
clarify that when we
have a structured
process, it becomes
easier to support the
practice of Continuous
Improvement (CI).
Therefore, this
presentation is about
Lean and CI principles
and tools.
The Scientific method and PDCA cycle are both
simple and effective problem-solving and
continuous improvement methods. They are
frequently related with Lean Philosophy.
They are so popular, but not always used (at least in a formal manner), why is that?
YES HERE!
MANY OPPORTUNITES
ARE HIDDEN HERE…
THE TYPICAL CI PROCEDURE
THE IMPORTANCE OF “CHECK” AND “ADJUST”
PLAN
DO CHECK
ACT
Check and Adjust enables us to look to what has been done
and to verify if the results were the expected.
If not, what should be changed in the next cycle?

2. AFTER ACTION REPORT
The AAR is arguably one of the
most successful methods of
organizational learning.
Project Code Date
Leader Observations
ANALYSIS OF RESULTS AND LESSONS LEARNT RECOMENDATIONS
A3. A F T E R A C T I O N R E P O R T
PROJECT'S SUMMARY ANALYSIS OF CRITICAL TASKS
19/11/2015
Describe, briefly, the main
points of the project, the
objectives, scope of action
and the people.
• What were the initial objectives?
• What really happened?
• Were there deviations from the
original objectives? What kind?
• What were the obtained results?
• What are the Lessons learnt?
• What went wrong?
• What difficulties have we
faced? And why?
• What went better than
expected?
• What have encouraged us?
What should we do next time to
• Avoid what went wrong?
• Overcome difficulties?
• Keep what went better?
• Improve the process?
And should we do different?
F I N A L T H O U G H T S At the end of each cycle,
it is important to draw
conclusions from what was
done. So, when initiating
a new cycle, the errors
are avoided and the best
practices are reinforced.
Working this way, the
AAR promotes proper
analysis of what really
happened so that lessons
can be learned for the
future, making it possible
the "Act" stage of the
PDCA cycle.
AAR is a simple and
powerful tool that helps
learning from past
experiences and gain
immediate improvements
(by analysis and
reflection).
The key to an effective
AAR is openness and
honesty (based in
facts, analysis,
reflections, insights)
and opportunities for
improvements.
OUR RECOMMENDATIONS
• Make the AAR a common practice in all
levels of the Organization;
• Use it to analyze and criticize the process
(not the people);
• Each and every member of the team
must be involved;
• Remember: no process is perfect!
All processes can be improved.