SlideShare a Scribd company logo
LeadershipProject 3Text Messaging to PatronsTraining Group  
Training Group  Becca Steiner Cari Albarelli Katerina Johnson Kinsley Krupich Marty Johannes Matt Hammes Roxanne Belcher Stephanie Iser
Who will require training?     IS/YS and Circulation Staff  (whoever registers patrons)   Patrons
Howto train staff Tiered Training Level 1: Vendor provides training to Pat Beers, LIT,  and Designated Trainer(s) on the general features of the text notices software. Level 2: Designated Trainer(s) provides training to Tech Squad members and Designated Others on the JCL-customized features of the software. Level 3: Tech Squad members and Designated Others provide training on the branch/departmental level.
How to train staff Other ways to disseminate text notice training: System-wide CS, IS, and YS meetings (for refreshers and new staff) Hand-outs E-mails Intranet SDO Training classes
Howto train patrons Handouts Tile on homepage  E-mail notices Staff having short, informal talks with patrons at service points  Link from Account Information on website  	Example:  D.C. Public Library Revised library card application which includes text option  
Whatto cover in training How text notices work.  What the text messages will look like, what info they’ll contain.  What time of day they’ll be sent.  If the patron will also receive an e-mail notice.  If there will be a call-back number option in the text.   How patrons can opt in for text notices.  New patrons will select texting on the new card application.  Existing patrons will be offered the option when they interact with IS/YS and clerks.
Whatto cover in training Who to report problems that the patron experiences to –Scott Sime?  Text Notices Task Force ? What the limits are on troubleshooting problems with  cell phones, service providers What charges may apply.   Are kids allowed to receive text notices or are notices sent to parent/guardian?
Input from Leadership

More Related Content

Similar to Text Training

Social comm final report
Social comm final reportSocial comm final report
Social comm final report
abeldridge
 
Ocala/Marion County Chamber Technology Workgroup
Ocala/Marion County Chamber Technology WorkgroupOcala/Marion County Chamber Technology Workgroup
Ocala/Marion County Chamber Technology Workgroup
Ocala/Marion County Chamber of Commerce
 
Email Marketing Interview Questions & Answers for Freshers Job.pdf
Email Marketing Interview Questions  & Answers for Freshers Job.pdfEmail Marketing Interview Questions  & Answers for Freshers Job.pdf
Email Marketing Interview Questions & Answers for Freshers Job.pdf
Learn Digital Academy
 
Optimizing Your Broadcast Communications
Optimizing Your Broadcast CommunicationsOptimizing Your Broadcast Communications
Optimizing Your Broadcast Communications
Paula Cassin
 
E-tools for Minnesota's Youth Practitioners: ISEEK and the Training Resource ...
E-tools for Minnesota's Youth Practitioners: ISEEK and the Training Resource ...E-tools for Minnesota's Youth Practitioners: ISEEK and the Training Resource ...
E-tools for Minnesota's Youth Practitioners: ISEEK and the Training Resource ...brown288
 
Pace Information Exchange Proposal 12 9 05 Final Version
Pace Information Exchange Proposal 12 9 05 Final VersionPace Information Exchange Proposal 12 9 05 Final Version
Pace Information Exchange Proposal 12 9 05 Final Version
monacofamily
 
Cdc Mc Overview
Cdc Mc OverviewCdc Mc Overview
Cdc Mc Overviewnancystubb
 
Making the most_of_sms_in_education-1
Making the most_of_sms_in_education-1Making the most_of_sms_in_education-1
Making the most_of_sms_in_education-1
Bex Lewis
 
Using Sms To Support Learning and Teaching in HE
Using Sms To Support Learning and Teaching in HEUsing Sms To Support Learning and Teaching in HE
Using Sms To Support Learning and Teaching in HEGeraldine Jones
 
Email Marketing Unleashed: Strategies for Success”
Email Marketing Unleashed: Strategies for Success” Email Marketing Unleashed: Strategies for Success”
Email Marketing Unleashed: Strategies for Success”
Digitstem
 
Staff Systems.docx
Staff Systems.docxStaff Systems.docx
Staff Systems.docx
write5
 
Timely Emergency Notification Systems
Timely Emergency Notification SystemsTimely Emergency Notification Systems
Timely Emergency Notification Systems
monacofamily
 
A View of the Future of Banking
A View of the Future of BankingA View of the Future of Banking
A View of the Future of BankingAllison Nabers
 
Problem and selected ideas
Problem and selected ideasProblem and selected ideas
Problem and selected ideasMichele Messina
 
College Essay Seattle
College Essay SeattleCollege Essay Seattle
College Essay Seattle
Patty Loen
 
WHITNEY EDDENLDR 506 LEVERAGING TECHNOLOGY THE N.docx
WHITNEY EDDENLDR 506 LEVERAGING TECHNOLOGY THE N.docxWHITNEY EDDENLDR 506 LEVERAGING TECHNOLOGY THE N.docx
WHITNEY EDDENLDR 506 LEVERAGING TECHNOLOGY THE N.docx
philipnelson29183
 
Hobsons CRM Training
Hobsons CRM TrainingHobsons CRM Training
Hobsons CRM Training
Mark Litwa
 

Similar to Text Training (20)

Social comm final report
Social comm final reportSocial comm final report
Social comm final report
 
Ocala/Marion County Chamber Technology Workgroup
Ocala/Marion County Chamber Technology WorkgroupOcala/Marion County Chamber Technology Workgroup
Ocala/Marion County Chamber Technology Workgroup
 
Email Marketing Interview Questions & Answers for Freshers Job.pdf
Email Marketing Interview Questions  & Answers for Freshers Job.pdfEmail Marketing Interview Questions  & Answers for Freshers Job.pdf
Email Marketing Interview Questions & Answers for Freshers Job.pdf
 
Optimizing Your Broadcast Communications
Optimizing Your Broadcast CommunicationsOptimizing Your Broadcast Communications
Optimizing Your Broadcast Communications
 
E-tools for Minnesota's Youth Practitioners: ISEEK and the Training Resource ...
E-tools for Minnesota's Youth Practitioners: ISEEK and the Training Resource ...E-tools for Minnesota's Youth Practitioners: ISEEK and the Training Resource ...
E-tools for Minnesota's Youth Practitioners: ISEEK and the Training Resource ...
 
Pace Information Exchange Proposal 12 9 05 Final Version
Pace Information Exchange Proposal 12 9 05 Final VersionPace Information Exchange Proposal 12 9 05 Final Version
Pace Information Exchange Proposal 12 9 05 Final Version
 
Cdc Mc Overview
Cdc Mc OverviewCdc Mc Overview
Cdc Mc Overview
 
Making the most_of_sms_in_education-1
Making the most_of_sms_in_education-1Making the most_of_sms_in_education-1
Making the most_of_sms_in_education-1
 
Using Sms To Support Learning and Teaching in HE
Using Sms To Support Learning and Teaching in HEUsing Sms To Support Learning and Teaching in HE
Using Sms To Support Learning and Teaching in HE
 
Email Marketing Unleashed: Strategies for Success”
Email Marketing Unleashed: Strategies for Success” Email Marketing Unleashed: Strategies for Success”
Email Marketing Unleashed: Strategies for Success”
 
Staff Systems.docx
Staff Systems.docxStaff Systems.docx
Staff Systems.docx
 
Education SMS Services
Education SMS ServicesEducation SMS Services
Education SMS Services
 
Takisha's Resume 2016
Takisha's Resume 2016Takisha's Resume 2016
Takisha's Resume 2016
 
Timely Emergency Notification Systems
Timely Emergency Notification SystemsTimely Emergency Notification Systems
Timely Emergency Notification Systems
 
A View of the Future of Banking
A View of the Future of BankingA View of the Future of Banking
A View of the Future of Banking
 
Quest Back 2010
Quest Back 2010Quest Back 2010
Quest Back 2010
 
Problem and selected ideas
Problem and selected ideasProblem and selected ideas
Problem and selected ideas
 
College Essay Seattle
College Essay SeattleCollege Essay Seattle
College Essay Seattle
 
WHITNEY EDDENLDR 506 LEVERAGING TECHNOLOGY THE N.docx
WHITNEY EDDENLDR 506 LEVERAGING TECHNOLOGY THE N.docxWHITNEY EDDENLDR 506 LEVERAGING TECHNOLOGY THE N.docx
WHITNEY EDDENLDR 506 LEVERAGING TECHNOLOGY THE N.docx
 
Hobsons CRM Training
Hobsons CRM TrainingHobsons CRM Training
Hobsons CRM Training
 

Recently uploaded

RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
BBPMedia1
 
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-indiafalcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
Falcon Invoice Discounting
 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
zoyaansari11365
 
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
Lital Barkan
 
Attending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learnersAttending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learners
Erika906060
 
Memorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.pptMemorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.ppt
seri bangash
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
fakeloginn69
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
Nicola Wreford-Howard
 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
Ben Wann
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
awaisafdar
 
FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134
LR1709MUSIC
 
Digital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and TemplatesDigital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and Templates
Aurelien Domont, MBA
 
April 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products NewsletterApril 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products Newsletter
NathanBaughman3
 
Unveiling the Secrets How Does Generative AI Work.pdf
Unveiling the Secrets How Does Generative AI Work.pdfUnveiling the Secrets How Does Generative AI Work.pdf
Unveiling the Secrets How Does Generative AI Work.pdf
Sam H
 
What is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdfWhat is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdf
seoforlegalpillers
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
agatadrynko
 
Improving profitability for small business
Improving profitability for small businessImproving profitability for small business
Improving profitability for small business
Ben Wann
 
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n PrintAffordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Navpack & Print
 
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
taqyed
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Lviv Startup Club
 

Recently uploaded (20)

RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
 
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-indiafalcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
 
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
 
Attending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learnersAttending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learners
 
Memorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.pptMemorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.ppt
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
 
FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134
 
Digital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and TemplatesDigital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and Templates
 
April 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products NewsletterApril 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products Newsletter
 
Unveiling the Secrets How Does Generative AI Work.pdf
Unveiling the Secrets How Does Generative AI Work.pdfUnveiling the Secrets How Does Generative AI Work.pdf
Unveiling the Secrets How Does Generative AI Work.pdf
 
What is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdfWhat is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdf
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
 
Improving profitability for small business
Improving profitability for small businessImproving profitability for small business
Improving profitability for small business
 
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n PrintAffordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n Print
 
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
 

Text Training

  • 1. LeadershipProject 3Text Messaging to PatronsTraining Group  
  • 2. Training Group Becca Steiner Cari Albarelli Katerina Johnson Kinsley Krupich Marty Johannes Matt Hammes Roxanne Belcher Stephanie Iser
  • 3. Who will require training?   IS/YS and Circulation Staff (whoever registers patrons)   Patrons
  • 4. Howto train staff Tiered Training Level 1: Vendor provides training to Pat Beers, LIT, and Designated Trainer(s) on the general features of the text notices software. Level 2: Designated Trainer(s) provides training to Tech Squad members and Designated Others on the JCL-customized features of the software. Level 3: Tech Squad members and Designated Others provide training on the branch/departmental level.
  • 5. How to train staff Other ways to disseminate text notice training: System-wide CS, IS, and YS meetings (for refreshers and new staff) Hand-outs E-mails Intranet SDO Training classes
  • 6. Howto train patrons Handouts Tile on homepage E-mail notices Staff having short, informal talks with patrons at service points Link from Account Information on website Example: D.C. Public Library Revised library card application which includes text option  
  • 7. Whatto cover in training How text notices work. What the text messages will look like, what info they’ll contain. What time of day they’ll be sent. If the patron will also receive an e-mail notice. If there will be a call-back number option in the text. How patrons can opt in for text notices. New patrons will select texting on the new card application. Existing patrons will be offered the option when they interact with IS/YS and clerks.
  • 8. Whatto cover in training Who to report problems that the patron experiences to –Scott Sime? Text Notices Task Force ? What the limits are on troubleshooting problems with cell phones, service providers What charges may apply. Are kids allowed to receive text notices or are notices sent to parent/guardian?

Editor's Notes

  1. The task of the training group was to brainstorm on the various aspects of training.
  2. Our group consisted of these participants.
  3. The group used the Who, How, What approach. First we identified who would require training:IS/YS and Circulation Staff (whoever registers patrons) - on the ins and outs of text notices Patrons – on how text notices work, how they can opt in and out
  4. We suggest Tiered Training for training the staff. Level 1: Vendor provides training to Pat Beers, LIT, and Designated Trainer(s) (Scott Sime?) on the general features of the text notices software.Level 2: Designated Trainer(s) will provide training to Tech Squad members and Designated Others on the JCL-customized features.Level 3: Tech Squad members and Designated Others will provide training on the branch/department level.
  5. The methods used to educate patrons about and train patrons on text notices would consists of: Handouts, Tile on homepage, E-mail notices, and staff at service points announcing the new service and explaining how to sign up for it. Another method that would allow patrons to learn more about it and opt in/out would be a link from the website. Example: D.C. Public LibraryFor new users, a revised library card application would include the text option  announcing the new service, explaining how to opt in