A top smartphone manufacturer partnered with Csoft to implement Termwiki Pro, a cloud-based terminology management system, which addressed their challenges in managing multilingual terminology efficiently. The solution centralized workflows, reduced manual intervention, and improved communication among team members, allowing for significant productivity and quality improvements in translation processes. Ultimately, the streamlined system enabled a faster turnaround for term creation and validation, enhancing the reliability of their glossary for future translations.

1. TERMWIKI PRO CASE STUDY
Increased Productivity Through
Terminology Management
29,000 Words across 32 Languages in 6 Days

2. Introduction
One of the top ten smartphone manufacturers approached CSOFT for a solution to theirOne of the top ten smartphone manufacturers approached CSOFT for a solution to their
terminology management challenges. Plans were tailored to the client’s needs and took shape
over the following months, and officially kicked off with a TermWiki Pro pilot project designed
specifically to meet those needs. Involving resources from four different language service
providers and an ever-increasing number o§f languages, the project ran through several
phases over the following year.
The Need
The manufacturer’s existing procedures for creating, validating, and managing targetThe manufacturer’s existing procedures for creating, validating, and managing target
terminology involved the manual distribution of Excel files to worldwide resources. Once
completed, the files would be collated and entered into a global MultiTerm XML import file. The
process was technically difficult to secure and required too much manual intervention from
project managers. This resulted in discussion and decision paths that were particularly cost and
time inefficient.
The company wanted a solution that could fundamentally change the way they approachedThe company wanted a solution that could fundamentally change the way they approached
terminology management, helping them move away from a reliance on Excel towards a
centralized, tool-driven approach. The tool had to be capable of supporting multi-party
terminology management workflows, and needed to incorporate change tracking mechanisms,
effective discussion and decision paths, and leave stakeholders feeling confident. They wanted
the solution to be fundamentally cloud-based, but at the same time to support offline editing for
those languages common to areas with connectivity issues.

3. Solution
CSOFT International proposed a solution using TermWiki Pro, our innovative cloud based
terminology management system. Capable of meeting all of the manufacturer’s requirements, it
is the ideal tool for terminology creation, management, and dissemination.
TermWiki Pro’s Functionality
Centralized, Accessible System
TermWiki Pro delivers a centralized systemTermWiki Pro delivers a centralized system
which can be accessed by authorized parties
from anywhere around the globe. As such, it
frees PMs from time consuming file-collection
and data-entry tasks, cutting down on
workloads and improving efficiency.
As the system is cloud-based, it also requires:
• No installation• No installation
• No local maintenance
Workflow-Driven
TermWiki Pro drives the entire terminology workflow through a system of automatic
notifications and personalized task listings. As TermWiki Pro is cloud-based, users can work
seamlessly as a team without worrying about handover times for documents and updates. The
real-time and fluid nature of the system means that the entire terminology process, which may
have previously taken months, could be completed in a matter of days.
Source
Creation
Translation Validation
Sign Up

4. Collaborative Support
The dispute resolution process was one of the primary issues impeding productivity with the
manufacturer’s prior workflow. In TermWiki Pro, each term, in each language, is accompanied
by a discussion page, particularly useful for dialogue between translators and validators,
although it is open to all.
Is this a feminine name?
No. Router is masculine, so wireless router should be also.
Whenever a comment is left, term contributors (translators and validators for target terms,
editors for source terms) were informed via automatic notifications. They could then return to
this centralized platform to leave their reply. By having the system effectively drive the
discussion process, and by allowing the conversation to take place in real-time, disputes
about terms were quickly resolved.

5. Secure Data
Security is a priority when providing an accessible portal. In TermWiki Pro, the data is protected
by the following functions:
• Password access only
• Strict user permissions. For example, an editor, responsible for managing source terminology,
would not be permitted to enter target terms.
•• Notifications to term stakeholders whenever modifications are made.
• Detailed change tracking pages for each term, noting all changes made, including the user,
time, and the modification made. All changes can be rolled back quickly and easily.
Easy to Use
Built to be accessed by linguists, project managers, reviewers, and other stakeholders who may
not have technical backgrounds, TermWiki Pro is extremely easy to use, and requires little
training. Its simplicity has been achieved by:
• With its intuitive interface, TermWiki Pro is instantly familiar and designed for openness and
ease of use.
•• Allowing all work to be conducted in simple online forms, with drop-down menus where
appropriate.
• Supporting the quick location of relevant terms through a powerful search engine, capable of
pulling relevant terms based on all fields, including parts of the definition.
• Providing notifications and task listings, telling users exactly what to do, and where to do it.

6. Offline Editing
Through TermWiki Pro’s innovative “My Tasks” feature, which lists all the tasks which a
particular user is required to complete, project managers were able to create exports of all the
tasks for translators or validators with connectivity issues. Having filled out their translations,
comments, and validations on an Excel file, the user would send the file back to the PM to be
imported directly into the system.
My Tasks
My Tasks

7. Conclusion
Through their adoption and incorporation of TermWiki Pro, the smartphone manufacturerThrough their adoption and incorporation of TermWiki Pro, the smartphone manufacturer
realized tremendous savings and efficiency improvements in their terminology management
processes, while enjoying much higher translation quality. By removing the need for all
procedures to be conducted via project managers, the fluid TermWiki Pro workflow has
revolutionized the process through which target terms are created and validated. Fully
supported by notifications, the entire process, including term creation, review from endorsers
and validators, discussion between all parties, and eventual validation, can be potentially cut to
a matter of days. TermWiki Pro’s excellent change tracking and rollback functions, combineda matter of days. TermWiki Pro’s excellent change tracking and rollback functions, combined
with the granular user control and permissions, as well as the stakeholder notifications, ensure
the protection of the data in the system. No changes or comments made in TermWiki Pro are
ever lost, and mistakes can be quickly reversed when necessary. Employing TermWiki Pro has
opened up new possibilities for our client, possibilities that previously would have been too
costly to implement. For example, during the third phase of the pilot project, the number of
parties involved in the creation of each target term was increased from two to four, with no
attendant price increase. The additional two parties were charged with supervising theattendant price increase. The additional two parties were charged with supervising the
translation and validation of terms, thereby catching any mistakes and vastly improving overall
terminology quality. Now, the manufacturer’s glossary is truly reliable, a resource to be
confidently used by translators engaged in the localization of documentation. Thanks to its
reliability, future translators are also far more likely to use the glossary consistently, resulting in
consistently excellent, cost- effective localized documents.
If you are interested in doing a test run of TermWiki Pro, or receiving more information, please
contact info@termwiki.com. Alternatively, visit the TermWiki Pro website at pro.termwiki.com.

8. Contact Us
World Headquarters:
asia@csoftintl.com
+86-10-5736-6000
North American Headquarters:
northamerica@csoftintl.com
+1-415-889-8989+1-415-889-8989
European Headquarters:
europe@csoftintl.com
+49-211-239-2200
www.csoftintl.com

9. TERMWIKI PRO
Get Your Games Jumping Over All
Langauges Barriers.
Implement Consistent and Multilingual In Game Terminology
Terminology Made Easy
Developed by CSOFT International Ltd.