TEKNOFORCE is Ricoh's group of over 1750 certified engineers that provide 24/7 network support services including network security monitoring, remote maintenance, and disaster recovery for organizations of all sizes. They take a proactive approach to issue prevention and resolution through their state-of-the-art security operations center. TEKNOFORCE engineers have over 2200 industry certifications and provide a wide range of solutions such as network design, printer maintenance, and help desk support.

1. Total Network Services
To serve.
To protect.
To maintain.
Your network.

2. About TEKNOFORCE
TEKNOFORCE™ is Ricoh’s premier group of industry-
certified engineers, united as one force, to provide you with
superior network support for your organization.
TEKNOFORCE believes in the power of one. One contract,
one number, one source. This belief gives you the
opportunity to leverage a model based upon Ricoh’s
Customer Vision, a single point of contact to resolve any
problem, no matter what needs attention. No more sticky
notes with vendor contact information or multiple account
numbers to remember. Whether you are a small business or
an enterprise organization with multiple locations,
TEKNOFORCE is your true one-stop shop for network
support. IT has never been so simple—literally.
We never “clock out.”
With TEKNOFORCE on your side, your network is protected
around-the-clock. No organization is too small for the
TEKNOFORCE to lend a helping hand or two. Even large
enterprise organizations can benefit from our project
fulfillment, desktop support, printer maintenance and
outsourcing capabilities. We’re in business for you...and
your network.
Experienced. Professional. Reliable. TEKNOFORCE.
WWW.RICOHTEKNOFORCE.COM
1.877.32.FORCE

3. THE TECHNOLOGY
24/7 Network Security: Mission Possible
Rain, sleet, or snow, nothing can deter the
TEKNOFORCE. 24/7, you will find our
expert force of technicians at work in our
state-of-the-art Managed Services
Operations Center. Also known as the
MSOC, this technologically advanced facility
features multi-tiered redundancies for the
network, our security and monitoring
systems, and power. This means that our engineers can safeguard
your network infrastructure with around-the-clock coverage to ensure
your data is secure and productivity is never compromised.
Working Behind the Screen
Security specialists keep tabs on all the activity on your network using
sophisticated monitoring software. If suspicious
activity or a potential security breach is detected, we
can notify your IT teams to solve the issue or we’ll
resolve it remotely from the MSOC. We even
receive alerts when performance thresholds are
exceeded. Our proactive approach allows us to
intervene and correct the issue before a critical
server crisis.
Taking ‘Remote’ Control
Difficulty installing or configuring a VPN connection?
Trouble with internet connectivity? If you can relate
to either of these questions, remote maintenance
services from TEKNOFORCE is the perfect solution. Now you can get
the expert help you need when you need it without spending a fortune
or waiting for a technician to arrive on-site. Our remote capabilities
enable our engineers to take control of your server or workstation
using advanced desktop sharing software tools. This secure,
encrypted session occurs in the background, while you continue to
work in a different application. That means issues get resolved in
minutes instead of hours, and productivity is not sacrificed.
WWW.RICOHTEKNOFORCE.COM
1.877.32.FORCE

4. THE CERTIFICATIONS
Expertise You Can Trust
Over 1750 Ricoh engineers comprise the elite unit known as
TEKNOFORCE. These expert certified technicians have extensive
product knowledge and proficiency in a wide-range of fields
including, network infrastructure design, VoIP, desktop and server
support, and security consulting.
Commitment to Excellence
As technology continues to evolve, TEKNOFORCE engineers must
also follow suit. That’s why we stand firm in our commitment to
training and continuing education. Our technicians currently hold
over 2200 highly recognized industry certifications, so you can rest
assured that you are receiving expert advice from a dependable
source.
Consistent Training • Product Knowledge • Exceptional Service
Institute Certification Institute Certification
3Com IP Telephony Partner International Council of E- Certified Ethical Hacker (CEH)
Commerce Consultants
(ISC)2
Cisco Cisco Certified Design Assoc. (CCDA) Certified Information Systems Security
Prof. (CISSP)
Cisco Cisco Certified Network Assoc. Linux Linux+
(CCNA)
Cisco Cisco Certified Network Prof. (CCNP) Linux Red Hat Certified Engineer (RHCE)
Citrix Citrix Certified Admin. (CCA) Microsoft Microsoft Certified Database Admin.
(MCDA)
CompTIA A+ Microsoft Microsoft Certified Prof. (MCP)
CompTIA Certified Document Imaging Architech Microsoft Microsoft Certified Professional +
(CDIA+) Internet
CompTIA Certified Technical Trainer (CTT+)) Microsoft Microsoft Certified System Admin.
(MCSA)
CompTIA Network+ Microsoft Microsoft Certified System Engineer
(MCSE)
CompTIA Project+ Novell Certified Novell Admin (CNA)
CompTIA Security+ Novell Certified Novell Engineer (CNE)
CompTIA Server+ SonicWALL Certified SonicWALL Security Admin.
(CSSA)
WWW.RICOHTEKNOFORCE.COM
1.877.32.FORCE

5. THE SOLUTIONS
Local and Enterprise-wide Support
Network Design Network Monitoring
⇒ Network upgrade ⇒ Remote monitoring
⇒ Network ROI ⇒ Network alerts
⇒ Network bandwidth ⇒ Real-time report
management
Managed Security Desktop/Server Support
⇒ Intrusion detection/ ⇒ Data migration
⇒ Hardware/software
prevention
⇒ Antivirus/spyware installation
⇒ Patch management ⇒ Remote maintenance
Printer Maintenance
Disaster Recovery
⇒ Break-fix support
⇒ Automatic offsite backup
⇒ Disk-based backup ⇒ Fleet management/data
⇒ Real-time data replication capture reports
⇒ Preventive maintenance
VoIP Help Desk Support
⇒ Voicemail/E-mail ⇒ 24/7 help desk
⇒ Remote troubleshooting
integration
⇒ Automatic call distribution ⇒ Advanced user support
⇒ Call detail reporting
WWW.RICOHTEKNOFORCE.COM
1.877.32.FORCE