Technology

1. Technology
Integration:

2. IT Infrastructure
Assessment
An IT assessment
analyzes an organization's
technology systems,
processes, and resources
to identify strengths,
weaknesses, risks, and
opportunities for
improvement.
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3. 3
Digital Transformation Strategies
A digital transformation
strategy involves incorporating
digital technology into the
enterprise to achieve greater
efficiencies, collaboration,
delivery speed, and customer
satisfaction.

4. Data Privacy and
Security
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5. 5
Data Security
Digital information needs to be
protected from corruption,
theft, or unauthorized access
throughout its life cycle. This
includes hardware, software,
storage, access, and
organizations' policies.

6. 6
Data Privacy
Refers to the protection of
individuals' personal
information and ensuring that it
is handled, stored, and used
responsibly and securely by
organizations and entities that
collect it.

7. E-Commerce
and Online
Presence
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8. 8
E-Commerce
Refers to the buying and
selling of goods and services
online. With the rise of e-
commerce platforms like
Amazon, eBay, and Shopify,
more and more businesses
are shifting their focus to
online sales.

9. 9
Online Presence
Online presence refers to the
various digital channels that a
business uses to establish and
maintain a presence on the
internet. This can include a
website, social media profiles,
online directories, and other
digital platforms.

10. Technology
ROI(Return On
Investment)
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Is a metric used to evaluate
the financial benefits gained
from investing in technology
compared to the costs
incurred. It measures the
profitability and
effectiveness of technology
projects by comparing the
return benefits

11. Technology
ROI(Return On
Investment)
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As an example:
Spend $100.00 on an
app, and you gain
$150.00 in benefits or
profits, then the net
gain is $50.00 or 50%.

12. Strategic
Goals And
Key
Performance
Indicators
(KPIs)

13. What is Key
performance
indicator?
(KPI)

14. A collection of
statistical
metrics intended
to assess the
overall long-term
performance of
an organization.

15. Categories
of KPIs in
Business
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• Financial KPI’s
• Customer KPI’s
• Operational KPI’s
• Quality KPI’s

16. Financial KPI’s
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• Revenue Total income
generated from sales
or services.
• Profit margin
Percentage of revenue
that becomes profit
after expenses.
• Gross profit Revenue
minus the cost of
goods sold.

17. Customer
KPI’s
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• Customer Satisfaction
Score Measurement of
customer satisfaction with
products or services.
• Net Promoter Score
Measurement of customer
loyalty and likelihood to
recommend the business.
• Customer Retention Rate
Percentage of customers
retained over a specific
period.

18. Operational
KPI’s
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• Cycle Time Time taken
to complete a specific
process or task.
• Lead Time Time taken
from order placement
to product delivery.
• Inventory Turnover
Rate at which inventory
is sold and replaced
within a given period.

19. Quality KPI’s
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• Defect Rate:
Percentage of defective
products or services.
• First Pass Yield
Percentage of products
or services produced
correctly the first time.
• Customer Complaints
Number or percentage
of complaints received
from customers.

20. Quality KPI’s
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• Defect Rate:
Percentage of defective
products or services.
• First Pass Yield
Percentage of products
or services produced
correctly the first time.
• Customer Complaints
Number or percentage
of complaints received
from customers.