The document discusses teamwork within the Mumbai Dabbawalas organization. It describes how the Dabbawalas have achieved remarkable efficiency and reliability in delivering home-cooked lunches to customers in Mumbai. The organization has a flat structure with high levels of cooperation, coordination, self-discipline, and trust between members. This allows them to achieve an extremely low error rate of one mistake per six million deliveries.

1. PRESENTED BY
KAIS NANDOLIYA
MAUNISH MODI
KAIYUM KHAN
BRIJESH BANUGARIYA
DATE : 30 OCTOBER 2013
PRSENTED TO : PROF. NIKUNJ NAYAK

3.  In the business environment nearly all
individuals within an organisation will
belong to one or more groups or teams.
 A team is a set of people with a range of
different skills who will ideally have
objectives that contribute to the overall
corporate strategy of the business.

4.  Teamwork is defined "a joint action by a group
of people, in which each person subordinates
his or her individual interests and opinions to
the unity and efficiency of the group.

5.  The most effective teamwork is produced
when all the individuals involved harmonize
their contributions and work towards a common
goal.

6.  If we discuss about teamwork in principles
of management then we have to visualize how
the team working building activities are carried
out in any companies, organizations,
corporations.

7.  Here we have took the best example of the
Indian Organization that is Mumbai’s
Dabbawalas who have got honor of “Six
Sigma” efficiency rating of 99.999999; that
Dabbawalas made one error in six million
transactions.

8.  Organization structure and working style
 Uninterrupted services
 Commitment And Attitude Qualifications
 Purpose and value
 Cooperation and Coordination
 Loyalty

9.  Recruitment Selection
 Self Discipline
 Sense of Ownership
 Abandon Negative Issues
 Elegant Logistics
 Supply Chain system

10. The Nutan Mumbai Tiffin Box Suppliers'
Charity Trust has a very flat structure with
only three levels
The
Governing
Council
The Mukadams
The Dabbawalas

11.  At these meetings, the Dabbawalas discussed their
problems and explored possible solutions.
 The problems could be with the police, municipal
corporation, customers, etc.

12.  They also adjudicated disputes among Dabbawalas
using their own system.
 The Trust collected Rs.15 from each Dabbawala
every month to maintain a welfare fund.
 The Organization’s success is due to their human
resource system, in way they hire, develop, manage
and reward people.

13. Except for people using the dabbawalas
service. Because they have a record of
uninterrupted even on the days of severe
weather such as Mumbai's characteristic
monsoons. The local dabbawalas at the
receiving and the sending ends are known to
the customers personally, so that there is no
question of lack of trust.

14. Although the dabbawalas are semi-literate, they are
“suitably educated” for there job because they
believe in serving the customers above all else.

15. The dedication of the dabbawalas can be partly
attributed to the value they place on the work they do
their work as worship. The people of Mumbai have
full trust on them.

16.  Each dabbawala is capable of collecting upto
20 dabbas a day. but this is maximum usually
in a group, each dabbawala will collect less so
that if a dabbawala is sick the other can
compensate.
 New dabbawala are hired only to replace a
member or when there are too many new
customers in an area.

17. While the dabbawala organization has received the
offers and suggestions to branch out into other
business line, such as cooking the food instead of
merely supplying it, but its has stayed true to its
century-old purpose.

18. New members go through the a strict six-month
training period and are hired from only the villages
around pune, so they suit the working culture due to
which organization gets family environment.

19. The members are self-motivated to be
disciplined not because they have a superior
telling them “what to do” , but they work right
because it’s the right thing to do, Self-discipline
is the way to make an organization great.

20. The dabbawala organization has no employees
because every member is a shareholder. So if one
member does less work and earns less money and
vice versa.

21.  One customer should not cause thousands to suffer.
If a housewife is late with the dabba for more than
one week, then no longer serve that customer.
 But they don’t break relationship to whom they no
longer serve there service.

22.  In the dabbawalas' elegant logistics system,
using 25 km of public transport, 10 km of
footwork and involving multiple transfer
points, mistakes rarely happen.
 According to a Forbes 1998 article, one
mistake for every eight million deliveries is the
norm.

23.  How do they achieve virtual six-sigma
quality with zero documentation? For
one, the system limits the routing and
sorting to a few central points. Secondly,
a simple color code determines not only
packet routing but packet prioritizing as
lunches transfer from train to bicycle to
foot.