The document discusses teaching business students about chatbots through two phases. In Phase 1, students created chatbots that asked customer experience survey questions using the Juji platform and compared it to Qualtrics surveys. Most students saw pros and cons for each. In Phase 2, students built chatbots that answered questions for a city government help desk, learning chatbot logic and coding. Students indicated an enhanced understanding of business process automation applications. The project aimed to prepare students for AI's growing role in the workplace by selecting easy-to-use tools and relevant scenarios.