SlideShare a Scribd company logo
Teaching Business Students Chatbots:
First Forays and Lessons Learned
Yu Chen, Timothy R. Hill
School of Information Systems and Technology
Lucas College and Graduate School of Business
San Jose State University
Introduction
• Artificial Intelligence making a visible impact
in industry and organizations
• An increasing demand for AI skills in the
workplace
• How can we teach business students AI
technologies so that they are prepared for
the future workforce?
• We present our first forays of teaching
chatbots – one type of AI technologies
2
Image source: Jennifer COVID chatbot https://juji.io/
Related Work
• AI in the future workplace
• In MIS, some work has started to investigate AI in business analytics in IS
curriculum
• Researchers started to investigate the demand for AI in future workplaces and
critical need for integrating AI education into MIS curricula (Siau et al. 2018)
• Business applications of AI in domains such as marketing, finance, and human
resources, enterprise process management, auditing and supply chain
(Nascimento et al. 2018)
• Chatbot in the workplace
• Internal/external support, human resources, purchase and sales, employee
self-service, and education/training (von Wolff et al. 2019)
• Facilitate collaboration, enhance work performance, healthy lifestyle
3
Project Design
• Requirements
• Ease of use – choosing the
appropriate platform: https://juji.io/
• Usefulness – choosing relevant
scenario(s): customer service
• Project
• Phase 1: Chatbot asking questions
and its application in customer
experience survey
• Phase 2: Chatbot answering questions
and its application in customer
support
4
Phase 1
• Goals:
• Teach how to develop
chatbots that can ask users
questions and marketing
research surveys with
chatbot and Qualtrics
• Procedure:
• Tutorial (10 min)
• Exercise (20 min): create
customer experience
surveys using chatbot and
Qualtrics respectively
5
https://juji.io/
https://www.qualtrics.com/
Phase 1: Findings
• Student perceived pros and cons for Qualtrics surveys and Juji
chatbots
6
Phase 2
• Goals:
• Develop chatbot that can
answer questions
• Enhance problem-solving and
creative thinking
• Procedure
• Case description (10 min):
city government help desk
• Tutorial (15 min): live demo
• Exercise (40 min): created
chatbot for the city
government FAQs
• Peer evaluation (10 min) 7
Phase 2: Findings
• Among the 86 students who completed the session, 84 students
managed to provide a URL link for their chatbot
• Most students indicated they have learned how to create chatbots
• Some students were able to understand the logic and steps of
creating a Q&A chatbot, the coding component for Q&A, and present
a basic Q&A chatbot.
• Students indicated their enhanced understanding of the application
and impact of business process automation through this scenario
8
Discussions
• Choose the appropriate
technology that matches
students’ technical
background
• Choose scenarios that
are relevant to students’
future workforce
• Connect the project with
the need in the future
workplace
9
10
Questions?
Yu Chen
San Jose State University
yu.chen@sjsu.edu

More Related Content

Similar to Teaching-Business-Students-Chatbots.pptx

Developing a CBE Industry Partner Program Faculty Development Model - Compete...
Developing a CBE Industry Partner Program Faculty Development Model - Compete...Developing a CBE Industry Partner Program Faculty Development Model - Compete...
Developing a CBE Industry Partner Program Faculty Development Model - Compete...
Becky Lopanec
 
Leveraging SharePoint 2013 & Yammer for Social Learning
Leveraging SharePoint 2013 & Yammer for Social LearningLeveraging SharePoint 2013 & Yammer for Social Learning
Leveraging SharePoint 2013 & Yammer for Social Learning
Joel Oleson
 
What Is frank/inside?
What Is frank/inside?What Is frank/inside?
What Is frank/inside?
frankinside
 
Digital apprenticeships community event
Digital apprenticeships community eventDigital apprenticeships community event
Digital apprenticeships community event
James Clay
 
OACUHO2014 Technological Tools with Diverse Application
OACUHO2014 Technological Tools with Diverse ApplicationOACUHO2014 Technological Tools with Diverse Application
OACUHO2014 Technological Tools with Diverse Application
Vadim Levin
 
When Qual Met UX
When Qual Met UXWhen Qual Met UX
When Qual Met UX
Fors Marsh Group
 
NTTC key stakeholders discussion document
NTTC key stakeholders discussion documentNTTC key stakeholders discussion document
NTTC key stakeholders discussion document
Azeem Sajjad
 
Cocolevio AI Chatbot 9.20.19
Cocolevio AI Chatbot 9.20.19Cocolevio AI Chatbot 9.20.19
Cocolevio AI Chatbot 9.20.19
Maurice Harris
 
Design Secrets Hiding in Your Web Analytics Data
Design Secrets Hiding in Your Web Analytics DataDesign Secrets Hiding in Your Web Analytics Data
Design Secrets Hiding in Your Web Analytics Data
UXPA International
 
Design Secrets Hiding in Your Web Analytics Dataeb analytics
Design Secrets Hiding in Your Web Analytics Dataeb analyticsDesign Secrets Hiding in Your Web Analytics Dataeb analytics
Design Secrets Hiding in Your Web Analytics Dataeb analytics
UXPA International
 
UNF Computing Senior Capstone Project
UNF Computing Senior Capstone ProjectUNF Computing Senior Capstone Project
UNF Computing Senior Capstone Project
Karthikeyan Umapathy
 
Madrian_Summit Conference - AI and Business Education - 2023-11-30.pptx
Madrian_Summit Conference - AI and Business Education - 2023-11-30.pptxMadrian_Summit Conference - AI and Business Education - 2023-11-30.pptx
Madrian_Summit Conference - AI and Business Education - 2023-11-30.pptx
Kevin Jessop
 
Brigitte Madrian - AI and Business Education
Brigitte Madrian - AI and Business EducationBrigitte Madrian - AI and Business Education
Brigitte Madrian - AI and Business Education
bradgallagher6
 
Machine Learning Adoption: Crossing the chasm for banking and insurance sector
Machine Learning Adoption: Crossing the chasm for banking and insurance sectorMachine Learning Adoption: Crossing the chasm for banking and insurance sector
Machine Learning Adoption: Crossing the chasm for banking and insurance sector
Rudradeb Mitra
 
Transforming TBED Through Technology
Transforming TBED Through TechnologyTransforming TBED Through Technology
Transforming TBED Through Technology
JumpStart Inc
 
A Guide to Virtual Recruiting Events Post-Pandemic
A Guide to Virtual Recruiting Events Post-PandemicA Guide to Virtual Recruiting Events Post-Pandemic
A Guide to Virtual Recruiting Events Post-Pandemic
Aggregage
 
The Generative AI System Shock, and some thoughts on Collective Intelligence ...
The Generative AI System Shock, and some thoughts on Collective Intelligence ...The Generative AI System Shock, and some thoughts on Collective Intelligence ...
The Generative AI System Shock, and some thoughts on Collective Intelligence ...
Simon Buckingham Shum
 
CHAITANYA_SONKAR PM
CHAITANYA_SONKAR PMCHAITANYA_SONKAR PM
CHAITANYA_SONKAR PM
Chaitanya Sonkar
 
UX Showcase lightning talks - University of Edinburgh - 4 April 2018
UX Showcase lightning talks - University of Edinburgh - 4 April 2018UX Showcase lightning talks - University of Edinburgh - 4 April 2018
UX Showcase lightning talks - University of Edinburgh - 4 April 2018
Neil Allison
 
sem6.pdf
sem6.pdfsem6.pdf
sem6.pdf
AshwaniP1
 

Similar to Teaching-Business-Students-Chatbots.pptx (20)

Developing a CBE Industry Partner Program Faculty Development Model - Compete...
Developing a CBE Industry Partner Program Faculty Development Model - Compete...Developing a CBE Industry Partner Program Faculty Development Model - Compete...
Developing a CBE Industry Partner Program Faculty Development Model - Compete...
 
Leveraging SharePoint 2013 & Yammer for Social Learning
Leveraging SharePoint 2013 & Yammer for Social LearningLeveraging SharePoint 2013 & Yammer for Social Learning
Leveraging SharePoint 2013 & Yammer for Social Learning
 
What Is frank/inside?
What Is frank/inside?What Is frank/inside?
What Is frank/inside?
 
Digital apprenticeships community event
Digital apprenticeships community eventDigital apprenticeships community event
Digital apprenticeships community event
 
OACUHO2014 Technological Tools with Diverse Application
OACUHO2014 Technological Tools with Diverse ApplicationOACUHO2014 Technological Tools with Diverse Application
OACUHO2014 Technological Tools with Diverse Application
 
When Qual Met UX
When Qual Met UXWhen Qual Met UX
When Qual Met UX
 
NTTC key stakeholders discussion document
NTTC key stakeholders discussion documentNTTC key stakeholders discussion document
NTTC key stakeholders discussion document
 
Cocolevio AI Chatbot 9.20.19
Cocolevio AI Chatbot 9.20.19Cocolevio AI Chatbot 9.20.19
Cocolevio AI Chatbot 9.20.19
 
Design Secrets Hiding in Your Web Analytics Data
Design Secrets Hiding in Your Web Analytics DataDesign Secrets Hiding in Your Web Analytics Data
Design Secrets Hiding in Your Web Analytics Data
 
Design Secrets Hiding in Your Web Analytics Dataeb analytics
Design Secrets Hiding in Your Web Analytics Dataeb analyticsDesign Secrets Hiding in Your Web Analytics Dataeb analytics
Design Secrets Hiding in Your Web Analytics Dataeb analytics
 
UNF Computing Senior Capstone Project
UNF Computing Senior Capstone ProjectUNF Computing Senior Capstone Project
UNF Computing Senior Capstone Project
 
Madrian_Summit Conference - AI and Business Education - 2023-11-30.pptx
Madrian_Summit Conference - AI and Business Education - 2023-11-30.pptxMadrian_Summit Conference - AI and Business Education - 2023-11-30.pptx
Madrian_Summit Conference - AI and Business Education - 2023-11-30.pptx
 
Brigitte Madrian - AI and Business Education
Brigitte Madrian - AI and Business EducationBrigitte Madrian - AI and Business Education
Brigitte Madrian - AI and Business Education
 
Machine Learning Adoption: Crossing the chasm for banking and insurance sector
Machine Learning Adoption: Crossing the chasm for banking and insurance sectorMachine Learning Adoption: Crossing the chasm for banking and insurance sector
Machine Learning Adoption: Crossing the chasm for banking and insurance sector
 
Transforming TBED Through Technology
Transforming TBED Through TechnologyTransforming TBED Through Technology
Transforming TBED Through Technology
 
A Guide to Virtual Recruiting Events Post-Pandemic
A Guide to Virtual Recruiting Events Post-PandemicA Guide to Virtual Recruiting Events Post-Pandemic
A Guide to Virtual Recruiting Events Post-Pandemic
 
The Generative AI System Shock, and some thoughts on Collective Intelligence ...
The Generative AI System Shock, and some thoughts on Collective Intelligence ...The Generative AI System Shock, and some thoughts on Collective Intelligence ...
The Generative AI System Shock, and some thoughts on Collective Intelligence ...
 
CHAITANYA_SONKAR PM
CHAITANYA_SONKAR PMCHAITANYA_SONKAR PM
CHAITANYA_SONKAR PM
 
UX Showcase lightning talks - University of Edinburgh - 4 April 2018
UX Showcase lightning talks - University of Edinburgh - 4 April 2018UX Showcase lightning talks - University of Edinburgh - 4 April 2018
UX Showcase lightning talks - University of Edinburgh - 4 April 2018
 
sem6.pdf
sem6.pdfsem6.pdf
sem6.pdf
 

Recently uploaded

20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
Matthew Sinclair
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
DianaGray10
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
innovationoecd
 
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practicesNational Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
Quotidiano Piemontese
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
名前 です男
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
Safe Software
 
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
Neo4j
 
Mariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceXMariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceX
Mariano Tinti
 
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
danishmna97
 
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
Neo4j
 
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup SlidesProgramming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
Zilliz
 
GraphRAG for Life Science to increase LLM accuracy
GraphRAG for Life Science to increase LLM accuracyGraphRAG for Life Science to increase LLM accuracy
GraphRAG for Life Science to increase LLM accuracy
Tomaz Bratanic
 
UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5
DianaGray10
 
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
Edge AI and Vision Alliance
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
panagenda
 
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfUnlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Malak Abu Hammad
 
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Neo4j
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
Octavian Nadolu
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems S.M.S.A.
 

Recently uploaded (20)

20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
 
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practicesNational Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
 
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
 
Mariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceXMariano G Tinti - Decoding SpaceX
Mariano G Tinti - Decoding SpaceX
 
TrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc Webinar - 2024 Global Privacy Survey
TrustArc Webinar - 2024 Global Privacy Survey
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
 
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
 
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup SlidesProgramming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
 
GraphRAG for Life Science to increase LLM accuracy
GraphRAG for Life Science to increase LLM accuracyGraphRAG for Life Science to increase LLM accuracy
GraphRAG for Life Science to increase LLM accuracy
 
UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5UiPath Test Automation using UiPath Test Suite series, part 5
UiPath Test Automation using UiPath Test Suite series, part 5
 
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
 
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfUnlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
 
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
 
Artificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopmentArtificial Intelligence for XMLDevelopment
Artificial Intelligence for XMLDevelopment
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
 

Teaching-Business-Students-Chatbots.pptx

  • 1. Teaching Business Students Chatbots: First Forays and Lessons Learned Yu Chen, Timothy R. Hill School of Information Systems and Technology Lucas College and Graduate School of Business San Jose State University
  • 2. Introduction • Artificial Intelligence making a visible impact in industry and organizations • An increasing demand for AI skills in the workplace • How can we teach business students AI technologies so that they are prepared for the future workforce? • We present our first forays of teaching chatbots – one type of AI technologies 2 Image source: Jennifer COVID chatbot https://juji.io/
  • 3. Related Work • AI in the future workplace • In MIS, some work has started to investigate AI in business analytics in IS curriculum • Researchers started to investigate the demand for AI in future workplaces and critical need for integrating AI education into MIS curricula (Siau et al. 2018) • Business applications of AI in domains such as marketing, finance, and human resources, enterprise process management, auditing and supply chain (Nascimento et al. 2018) • Chatbot in the workplace • Internal/external support, human resources, purchase and sales, employee self-service, and education/training (von Wolff et al. 2019) • Facilitate collaboration, enhance work performance, healthy lifestyle 3
  • 4. Project Design • Requirements • Ease of use – choosing the appropriate platform: https://juji.io/ • Usefulness – choosing relevant scenario(s): customer service • Project • Phase 1: Chatbot asking questions and its application in customer experience survey • Phase 2: Chatbot answering questions and its application in customer support 4
  • 5. Phase 1 • Goals: • Teach how to develop chatbots that can ask users questions and marketing research surveys with chatbot and Qualtrics • Procedure: • Tutorial (10 min) • Exercise (20 min): create customer experience surveys using chatbot and Qualtrics respectively 5 https://juji.io/ https://www.qualtrics.com/
  • 6. Phase 1: Findings • Student perceived pros and cons for Qualtrics surveys and Juji chatbots 6
  • 7. Phase 2 • Goals: • Develop chatbot that can answer questions • Enhance problem-solving and creative thinking • Procedure • Case description (10 min): city government help desk • Tutorial (15 min): live demo • Exercise (40 min): created chatbot for the city government FAQs • Peer evaluation (10 min) 7
  • 8. Phase 2: Findings • Among the 86 students who completed the session, 84 students managed to provide a URL link for their chatbot • Most students indicated they have learned how to create chatbots • Some students were able to understand the logic and steps of creating a Q&A chatbot, the coding component for Q&A, and present a basic Q&A chatbot. • Students indicated their enhanced understanding of the application and impact of business process automation through this scenario 8
  • 9. Discussions • Choose the appropriate technology that matches students’ technical background • Choose scenarios that are relevant to students’ future workforce • Connect the project with the need in the future workplace 9
  • 10. 10 Questions? Yu Chen San Jose State University yu.chen@sjsu.edu