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Leaders &
Heroes
THE DELIVERY
CONFERENCE
MARK HARRISON
Head of Markets
Key Findings from the IPC
Cross-Border eCommerce
Sh...
Presented by
© 2018 – ipc.be www.ipc.be
KEY FINDINGS
Cross-border e-commerce shopper survey 2017
Mark Harrison
30 January ...
© 2018 – ipc.be
IPC E-COMMERCE SURVEY
2
Country of most recent purchase
The Delivery Conference, London, 30th January 2018
© 2018 – ipc.be
FREQUENCY
3
Of weekly online shopping
The Delivery Conference, London, 30th January 2018
© 2018 – ipc.be
IMPORTANCE OF DELIVERY
4
Trend comparison
The Delivery Conference, London, 30th January 2018
© 2018 – ipc.be
TRACKING CROSS-BORDER
5
The ‘out for delivery’ event is the most valued
The Delivery Conference, London, 3...
© 2018 – ipc.be
MAIN WEBSITES FOR CROSS-BORDER
6
Three e-retailers are dominant
The Delivery Conference, London, 30th Janu...
© 2018 – ipc.be
PRODUCT WEIGHT
7
51% of goods cross-border < 0.5 kg
The Delivery Conference, London, 30th January 2018
46%...
© 2018 – ipc.be
PRODUCT VALUE /CUSTOMS DUTIES
8
39% of cross-border purchases < €25
The Delivery Conference, London, 30th ...
© 2018 – ipc.be
DELIVERY COST
9
62% consumers receive free delivery
The Delivery Conference, London, 30th January 2018
76%...
© 2018 – ipc.be
DELIVERY PROVIDER
10
3% decline in goods delivered by posts compared to 2016
The Delivery Conference, Lond...
© 2018 – ipc.be
DELIVERY TRANSIT TIMES
11
Longer delivery times in emerging markets
The Delivery Conference, London, 30th ...
© 2018 – ipc.be
OVERALL SATISFACTION
12
85% of consumers were satisfied with their delivery experience
The Delivery Confer...
© 2018 – ipc.be
E-COMMERCE &DIRECT MAIL
13
51% received advertising mail from e-retailers in 2017
The Delivery Conference,...
© 2018 – ipc.be
WHATCAN POSTS DO.. ..
14
to improve the cross-border delivery experience for consumers
The Delivery Confer...
© 2018 – ipc.be
DYNAMIC MERCHANT PLATFORM
15
Embedding postal delivery through in-cart solutions
The Delivery Conference, ...
www.ipc.be
mark.harrison@ipc.be
Download the research & view the video
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#TDC18 - IPC - Key findings from the IPC cross-border eCommerce shopper survey

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Key findings from the IPC cross-border eCommerce shopper survey. Learn more about MetaPack's The Delivery Conference 2018 (#TDC18) at the event website https://www.thedeliveryconference.com.

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#TDC18 - IPC - Key findings from the IPC cross-border eCommerce shopper survey

  1. 1. Leaders & Heroes THE DELIVERY CONFERENCE MARK HARRISON Head of Markets Key Findings from the IPC Cross-Border eCommerce Shopper Survey eCommerce and Customer Experience Stream
  2. 2. Presented by © 2018 – ipc.be www.ipc.be KEY FINDINGS Cross-border e-commerce shopper survey 2017 Mark Harrison 30 January 2018Head of Markets mark.harrison@ipc.be
  3. 3. © 2018 – ipc.be IPC E-COMMERCE SURVEY 2 Country of most recent purchase The Delivery Conference, London, 30th January 2018
  4. 4. © 2018 – ipc.be FREQUENCY 3 Of weekly online shopping The Delivery Conference, London, 30th January 2018
  5. 5. © 2018 – ipc.be IMPORTANCE OF DELIVERY 4 Trend comparison The Delivery Conference, London, 30th January 2018
  6. 6. © 2018 – ipc.be TRACKING CROSS-BORDER 5 The ‘out for delivery’ event is the most valued The Delivery Conference, London, 30th January 2018 THE“OUTFOR DELIVERY”EVENTIS IMPORTANTFOR 89%OFCONSUMERS
  7. 7. © 2018 – ipc.be MAIN WEBSITES FOR CROSS-BORDER 6 Three e-retailers are dominant The Delivery Conference, London, 30th January 2018 AMAZON,EBAY,ALIBABA ANDWISHACCOUNTFOR 2/3OFCROSS-BORDER E-COMMERCEFROMTHE SURVEYRESPONDENTS
  8. 8. © 2018 – ipc.be PRODUCT WEIGHT 7 51% of goods cross-border < 0.5 kg The Delivery Conference, London, 30th January 2018 46%OF CROSS-BORDER PURCHASES FITINTOTHE CONSUMER’SMAILBOX
  9. 9. © 2018 – ipc.be PRODUCT VALUE /CUSTOMS DUTIES 8 39% of cross-border purchases < €25 The Delivery Conference, London, 30th January 2018
  10. 10. © 2018 – ipc.be DELIVERY COST 9 62% consumers receive free delivery The Delivery Conference, London, 30th January 2018 76%OFCHINESECONSUMERS RECEIVEDFREESHIPPING FORCROSS-BORDER PURCHASES
  11. 11. © 2018 – ipc.be DELIVERY PROVIDER 10 3% decline in goods delivered by posts compared to 2016 The Delivery Conference, London, 30th January 2018 70%OFMOSTRECENT CROSS-BORDER DELIVERIESWEREBY THEPOST
  12. 12. © 2018 – ipc.be DELIVERY TRANSIT TIMES 11 Longer delivery times in emerging markets The Delivery Conference, London, 30th January 2018
  13. 13. © 2018 – ipc.be OVERALL SATISFACTION 12 85% of consumers were satisfied with their delivery experience The Delivery Conference, London, 30th January 2018
  14. 14. © 2018 – ipc.be E-COMMERCE &DIRECT MAIL 13 51% received advertising mail from e-retailers in 2017 The Delivery Conference, London, 30th January 2018
  15. 15. © 2018 – ipc.be WHATCAN POSTS DO.. .. 14 to improve the cross-border delivery experience for consumers The Delivery Conference, London, 30th January 2018
  16. 16. © 2018 – ipc.be DYNAMIC MERCHANT PLATFORM 15 Embedding postal delivery through in-cart solutions The Delivery Conference, London, 30th January 2018
  17. 17. www.ipc.be mark.harrison@ipc.be Download the research & view the video

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