SlideShare a Scribd company logo
Driving employer reputation & building
an employer brand in a privately
owned, global enterprise
09-25-19
When thinking
of Mars,
what comes
to mind?
Your tomorrow starts today
The world
we want
tomorrow
starts with
how we do
business
today
135,000+
Associates
80+
Countries
$35B+
Net Sales
454
Sites
Your tomorrow starts today
Our diverse and growing company
Share of
total sales
by business
segment
Billion Dollar Brands Billion Dollar Brands
Kelly
Bartkiewicz
Global Employer Reputation & Talent Marketing Director
Global Talent COE, P&O
USA
Your tomorrow starts today
The Mission Early 2017
Develop the 1st
global EVP for Mars
that needed to work for
80 countries around the
world in a decentralized
organizational structure
Your tomorrow starts today
Why do it?
1 2 3
Mars lagged behind
talent competition
in both awareness
as an employer
and attractiveness
to work for
Mars as a
business has
been a
‘quiet giant’
To ensure
talent has a true
understanding
of the experience of
working at Mars
Your tomorrow starts today
External perceptions
Your tomorrow starts today
Challenges faced
1 2
3 4
5 6
Senior stakeholder buy-in Lack of corporate brand
Employer Reputation seen
as recruitment ‘transactional
activity’
Creating a global standardized
strategy in a decentralized
organizational structure
Securing budget No team
Your tomorrow starts today
Our journey
Our global internal
and external
research program
gave us input from
all over the world
Over 10,000+ Associates took part
in a global Associate survey
We combined this insight with data
from Great Place To Work research
and our Gallup engagement survey
Externally, we ran multiple focus
groups across our target audience
Your tomorrow starts today
Pillar 1 Pillar 3Pillar 2
Global EVP ‘Grow Beyond’
Rallying Cry
Your tomorrow starts today
Color Font
Logo
Split Brand Bubbles
Our initial creative platform to bring the EVP to life
Your tomorrow starts today
Pull-up Banners Social Posts Job Post Poster
Our initial creative executions
Your tomorrow starts today
Rollout
Fall 2017
USA
UK
Russia
Brazil
China
Your tomorrow starts today
Rollout challenges
Fall 2017
1 2 3
Ensuring we had
governance and
oversight in an
environment that
is very decentralized
Local execution
required local
budgets – using a
tool like Papirfly
helped us to
reduce local costs
Corporate affairs –
we needed to work
through the overlap
between corporate
broadcasting and
talent marketing
Your tomorrow starts today
Opportunity to build on the foundations
of the great work that was started
Went through an agency tender process to
appoint a new global partner. There are some
great global employer brand agencies out there,
but make sure they are the right cultural fit – this
was a big part of our selection criteria
Goal to bring the EVP to life globally and
activate in more markets locally
Growth
2018: Global Employer
Reputation team grew by 2!
Alex Kirsten
Kelly
Your tomorrow starts today
Next wave of markets to activate our EVP
2018
USA
UK
Russia
Brazil
China
Netherlands
Germany
Poland
France
Mexico
Kazakhstan
Ireland
Portugal Spain
Italy
Australia
Your tomorrow starts today
Canada
Denmark
Norway
Sweden
South Africa
Saudi Arabia
UAE
India
1
Brilliant
Brand
Execution
2
Win@
Social
(Digital)
3
Strong
Advocacy &
Stakeholder
Engagement
4
Integration
Everywhere
4 key areas of priority
Your tomorrow starts today
Global
governance
to build equity
into one
global brand
Global
Training &
Education
Community
Building
Spotlight
Sessions
Social
Sharing
Influencing internal buy-in
Your tomorrow starts today
A new
corporate
brand and
purpose
Curveball!
Your tomorrow starts today
Your tomorrow starts today
The world we
want tomorrow
starts with how we
do business today
October
Workshops and
meetings with
brand teams,
corporate brand
agency
Written re-articulation
of the EVP
November
Redesign of the EVP
creative platform
Internal testing
and feedback
December
External testing of
the creative platform
in 5 global markets
January
Development of the
creative platform
February
x 2 global photoshoots
Creation of toolkit
of brand assets
Creation of employer
brand book
Integration of
toolkit assets with
deployment platform
Re-brand of
internal Employer
Reputation Portal
March
LAUNCH!
Activity undertaken to re-articulate our EVP
Research, UX, wireframes, Design, Copy, build and test of new global careers website
2018 2019
Your tomorrow starts today
Poster
Social
Post
Careers
website
Advert
Campaign assets
Your tomorrow starts today
Challenges faced
1 2 3
Multiple
stakeholders: brand
agencies, brand teams
and corporate affairs
Local stakeholders
had already bought
into the original Grow
Beyond campaign
and some markets
had only recently
rolled it out
Re-enforcement of
the importance of the
role of the EVP in the
wider purpose and
corporate narrative
Your tomorrow starts today
Engagement with local Employer Reputation leads
Training
Sessions
Webinars Video
Your tomorrow starts today
VIDEO
Website visits
OLD: 113,162
NEW: 565,811
That’s nearly 5 times the
amount of traffic achieved
by the old website; 21% are
return visitors
(EPS Goal = 10% YOY)
Page views
OLD: 189,000
NEW: 1,886,731
That’s more than 10 times
the amount of traffic
achieved by the old website
Page/ sessions
OLD: 1.81
NEW: 3.33
This means users are
visiting close to double the
amount of pages
Avg session
OLD: 1.04 min
NEW: 1.57 min
This means visitors spending
more time on the website
WIN @ SOCIAL: Careers website
LIVE SITES: Global, UK, Russia, Brazil & Mexico
COMING SOON: Saudi & UAE, India, South Africa
Conversion Rate, visit
to apply click
OLD: 7.4%
NEW: 20.11%
(EPS Goal: 20%)
Almost 300% Increase!!
Your tomorrow starts today
Talent Pool
Growth
OLD: N/A
NEW: 17,102
(EPS Goal: +50k/Yr)
We’re continuing
to engage with
our local employer
reputation leads
Your tomorrow starts today
What’s next?
1 2
3 4
Build on the current strategy
for future success
Continue to provide ROI to
secure future buy-in & funding
Build a sustainable team and
employer brand strategy for
the long term
Bring to life our bold ambition
to be the most attractive
employer in the world for the
development of our
Associates
Your tomorrow starts today
Key
lessons
learned
Continuous stakeholder management
is required – don’t underestimate the
need for regular communication and
be creative when doing so!
Communicate, communicate, communicate!
Build a great team with diversity of skill
at both a global and a local level
Build credibility in the business that
Employer Reputation is a strategic and
critical priority – its linked to business results
Do different and never done before –
challenge yourself and your teams
Your tomorrow starts today
Conclusion
Ambition
Perseverance
Influencing skills
Don’t shy away from sharing your
passion and emotional connection
to your strategy and plans
This is the fundamental essence
of building your organization’s
EVP and promise – if you can’t
feel it, your stakeholders won’t!
Your tomorrow starts today
Your tomorrow starts today

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TC19 Wednesday - Kelly Bartkiewicz - Mars 2019

  • 1. Driving employer reputation & building an employer brand in a privately owned, global enterprise 09-25-19
  • 2. When thinking of Mars, what comes to mind? Your tomorrow starts today
  • 3. The world we want tomorrow starts with how we do business today 135,000+ Associates 80+ Countries $35B+ Net Sales 454 Sites
  • 4. Your tomorrow starts today Our diverse and growing company Share of total sales by business segment Billion Dollar Brands Billion Dollar Brands
  • 5. Kelly Bartkiewicz Global Employer Reputation & Talent Marketing Director Global Talent COE, P&O USA Your tomorrow starts today
  • 6. The Mission Early 2017 Develop the 1st global EVP for Mars that needed to work for 80 countries around the world in a decentralized organizational structure Your tomorrow starts today
  • 7. Why do it? 1 2 3 Mars lagged behind talent competition in both awareness as an employer and attractiveness to work for Mars as a business has been a ‘quiet giant’ To ensure talent has a true understanding of the experience of working at Mars Your tomorrow starts today
  • 9. Challenges faced 1 2 3 4 5 6 Senior stakeholder buy-in Lack of corporate brand Employer Reputation seen as recruitment ‘transactional activity’ Creating a global standardized strategy in a decentralized organizational structure Securing budget No team Your tomorrow starts today
  • 10. Our journey Our global internal and external research program gave us input from all over the world Over 10,000+ Associates took part in a global Associate survey We combined this insight with data from Great Place To Work research and our Gallup engagement survey Externally, we ran multiple focus groups across our target audience Your tomorrow starts today
  • 11. Pillar 1 Pillar 3Pillar 2 Global EVP ‘Grow Beyond’ Rallying Cry Your tomorrow starts today
  • 12. Color Font Logo Split Brand Bubbles Our initial creative platform to bring the EVP to life Your tomorrow starts today
  • 13. Pull-up Banners Social Posts Job Post Poster Our initial creative executions Your tomorrow starts today
  • 15. Rollout challenges Fall 2017 1 2 3 Ensuring we had governance and oversight in an environment that is very decentralized Local execution required local budgets – using a tool like Papirfly helped us to reduce local costs Corporate affairs – we needed to work through the overlap between corporate broadcasting and talent marketing Your tomorrow starts today
  • 16. Opportunity to build on the foundations of the great work that was started Went through an agency tender process to appoint a new global partner. There are some great global employer brand agencies out there, but make sure they are the right cultural fit – this was a big part of our selection criteria Goal to bring the EVP to life globally and activate in more markets locally Growth 2018: Global Employer Reputation team grew by 2! Alex Kirsten Kelly Your tomorrow starts today
  • 17. Next wave of markets to activate our EVP 2018 USA UK Russia Brazil China Netherlands Germany Poland France Mexico Kazakhstan Ireland Portugal Spain Italy Australia Your tomorrow starts today Canada Denmark Norway Sweden South Africa Saudi Arabia UAE India
  • 19. Global governance to build equity into one global brand Global Training & Education Community Building Spotlight Sessions Social Sharing Influencing internal buy-in Your tomorrow starts today
  • 21. Your tomorrow starts today The world we want tomorrow starts with how we do business today
  • 22. October Workshops and meetings with brand teams, corporate brand agency Written re-articulation of the EVP November Redesign of the EVP creative platform Internal testing and feedback December External testing of the creative platform in 5 global markets January Development of the creative platform February x 2 global photoshoots Creation of toolkit of brand assets Creation of employer brand book Integration of toolkit assets with deployment platform Re-brand of internal Employer Reputation Portal March LAUNCH! Activity undertaken to re-articulate our EVP Research, UX, wireframes, Design, Copy, build and test of new global careers website 2018 2019 Your tomorrow starts today
  • 24. Challenges faced 1 2 3 Multiple stakeholders: brand agencies, brand teams and corporate affairs Local stakeholders had already bought into the original Grow Beyond campaign and some markets had only recently rolled it out Re-enforcement of the importance of the role of the EVP in the wider purpose and corporate narrative Your tomorrow starts today
  • 25. Engagement with local Employer Reputation leads Training Sessions Webinars Video Your tomorrow starts today
  • 26. VIDEO
  • 27. Website visits OLD: 113,162 NEW: 565,811 That’s nearly 5 times the amount of traffic achieved by the old website; 21% are return visitors (EPS Goal = 10% YOY) Page views OLD: 189,000 NEW: 1,886,731 That’s more than 10 times the amount of traffic achieved by the old website Page/ sessions OLD: 1.81 NEW: 3.33 This means users are visiting close to double the amount of pages Avg session OLD: 1.04 min NEW: 1.57 min This means visitors spending more time on the website WIN @ SOCIAL: Careers website LIVE SITES: Global, UK, Russia, Brazil & Mexico COMING SOON: Saudi & UAE, India, South Africa Conversion Rate, visit to apply click OLD: 7.4% NEW: 20.11% (EPS Goal: 20%) Almost 300% Increase!! Your tomorrow starts today Talent Pool Growth OLD: N/A NEW: 17,102 (EPS Goal: +50k/Yr)
  • 28. We’re continuing to engage with our local employer reputation leads Your tomorrow starts today
  • 29. What’s next? 1 2 3 4 Build on the current strategy for future success Continue to provide ROI to secure future buy-in & funding Build a sustainable team and employer brand strategy for the long term Bring to life our bold ambition to be the most attractive employer in the world for the development of our Associates Your tomorrow starts today
  • 30. Key lessons learned Continuous stakeholder management is required – don’t underestimate the need for regular communication and be creative when doing so! Communicate, communicate, communicate! Build a great team with diversity of skill at both a global and a local level Build credibility in the business that Employer Reputation is a strategic and critical priority – its linked to business results Do different and never done before – challenge yourself and your teams Your tomorrow starts today
  • 31. Conclusion Ambition Perseverance Influencing skills Don’t shy away from sharing your passion and emotional connection to your strategy and plans This is the fundamental essence of building your organization’s EVP and promise – if you can’t feel it, your stakeholders won’t! Your tomorrow starts today