This documentary provides an inside look at the day-to-day operations of Passmores Academy, a challenging secondary school in Essex, England. It features interviews with teachers and students to understand how they deal with student behavior and discipline strategies. The documentary uses a narrator and voiceovers from the deputy head to tell the story and provide context about the school, such as academic results. It shows real footage of the school and focuses on the deputy head and a student named Charlotte who gets in trouble frequently.