Tara Haynes is seeking to re-enter the workforce after spending time away to care for her daughter. She has over 10 years of experience in retail, including roles at Woolworths and working at a food truck, where she gained skills in customer service, stock management, food safety and time management. Currently studying a Diploma of Business, Tara believes she would be a valuable team member for any employer due to her proven experience delivering excellent customer service in high-pressure environments.

1. Tara Haynes
31 Park Terrace Enfield
thaynes22@gmail.com
0406360203
PERSONAL STATEMENT
After spending time away from my career to spend with my daughter during her formative
years, I am seeking to re-enter the workforce. Having spent majority of my employment period
in retail, I believe I have the experience to become a valued team member to any employer.
SKILLS &ABILITIES
During my time with Woolworths, I gained the experience and knowledge required to perform
in a high pressure environment. I have excellent customer service skills and the patience to
handle difficult situations.
I am a reliable, amicable and competent person who enjoys working in both a team
environment, or alone.
EXPERIENCE
2010- 2016 Parental Duties
Peace of Cake (Food Truck) - 2013 – 2015
 Customer service: sales, recognising and acknowledging regular customers, upselling,
knowledge of goods, taking orders and keeping them in order of purchase,
recommending goods based on customer preference
 Money handling: ensuring customers receive the correct change, changing money with
other vendors
 OHS: Identifying and rectifying potential hazards, temperature checks, safe food
handling, ensuring hot foods are at a safe temperature, ensuring overstocks are stored in
a safe manner
 Stock management: product knowledge, set up display, ensuring cabinet stock is
replenished, storing extra stock for easy access, adjusting display as stock sells out
 Time management: completing set up of stall and display before trading commences,
taking breaks during off peaks times

2. Woolworths Pty Ltd - 2002 – 2010
Roles included: Checkout Operator, GeneralMerchandise Assistant, Deli Assistant, Safety
Team Member, Inventory Management Team Member, Bakehouse, Store Person,and
Nightfill 2IC
 Customer service: sales, orders, phone calls
 Money handling: counting tills, ordering change, moving the days takings to and from
the office safe
 Staff management: training staff,delegation of tasks, keeping staff on task, responsible
for afterhours use of staff entrance (security code)
 Stock inventory: product knowledge, visual merchandising, checking and adjusting
stock counts, ordering promotional stock, accepting orders, receiving high security
stock, processing orders electronically, assisting with annual stocktake, arranging
internal transfers of stock between stores
 Ordering tickets: replacement tickets, sale or clearance tickets, ad-hocs for promotional
displays
 Time management: ensuring enough floor staff during meal breaks, ability to complete
tasks unsupervised
 OHS: Identifying and rectifying potential hazards, temperature checks (milk, meat
products, bakehouse goods), attending safety meetings, encouraging fellow staff to work
in a safe manner, safe food handling, ensuring hot foods are fresh and at a safe
temperature
EDUCATION
Asia Pacific Training Institute (Acquire Learning)
Diploma of Business
2016 – In Progress
Completion of Year 12
2004
REFEREES Janelle Colthorpe 0422 734 681
Woolworths Pty Ltd
Belinda Langton 0421 697 336
Peace of Cake