Talkback is a web-based customer management solution designed for large organizations, enabling centralized management of guest experiences across multiple locations. It replaces traditional feedback collection methods with a high-tech interface for real-time data reporting and analytics, facilitating improved customer satisfaction and operational monitoring. Key features include customizable questionnaires, multi-lingual support, and automated alert systems to enhance responsiveness and service quality.

1. Make the most of your
customer network , Now !!!

2. What is Talkback ?
Talkback is a web-based customer/guest management solution which gives
flexibility of managing and monitoring guest experience across multiple
properties from a centralized place. The system is very simple to use and
designed to take care of the need of large organizations which require a
centralized system to manage and decentralized system to connect guest
with local management team.

3. The Need For Talkback
Traditional pen &
paper approach
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Difficult to transfer data from paper to proper system
Many times forms get misplaced or tampered as a result the information does
not reach the right person in the organization.
Customers do not enjoy the experience of mundane forms as they feel it is
only a eyewash
Lack of intelligent business analytics software to analyze data in depth
Lack of a centralized system to monitor and compare the performance of
various departments of the organizations at various times of the year and also
across outlets/branches

4. How Talkback Works
New Talkback
Approach
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Feedback is collected by the customers through a all new high end
graphical touch screen or email system.
This feedback is then instantly transferred to the preconfigured remote
server without any user involvement
At the server, with the help of our business intelligence software the data
is crunched to generate intuitive reports to help company understand
those hidden and intrinsic factors that can help manage , monitor and
compare various departments across all branches/outlets

5. Features
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Centralized configuration of questionnaire, theme
settings, customization
Ability to manage, monitor multiple stores/ Centres from a central
place
Report on Feedbacks count on time-line basis
Representation of data using Pie and bar charts
Customer Satisfaction Index on monthly basis
Monthly and Quarterly report of average rating for a service, specific
location or all locations
Monthly and Quarterly report of feedback comments for a specific
service at a specific or all locations
14 Indian language support to facilitate feedback from all customers.
Notifications & Customer Attrition Management
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Alerts can be generated over SMS/Email in case a feedback or cumulative
feedback metrics go below a threshold limit
Email notification can be sent to receive daily/weekly/monthly
consolidated reports
Salvage a situation: In case a feedback is very poor and local manager/
customer service representative should be immediately alerted, automatic
SMS alert can be set

6. Analytic Reports

7. Satisfaction Vs Branches
5
4
3
Series 1
2
1
0
Mumbai
Delhi
Bangalore
Chennai
Satisfaction level for all branches at a glance
Graph representing
feedback count

8. SAMPLE REPORTS

9. Screenshots from
Software

10. Monthly Feedback Trend
Advance Analytic
Reports

11. Monthly Summary Report

12. Sample Feedback
Screen

13. Client Sample Question 1
Advance Analytic
Reports

14. Client Sample Question 2
Advance Analytic
Reports

15. Our Competitive
Advantage
 Interactive and Dynamic questionnaire: To generate higher
response rate
 End-to-End solution right from designing questions, device layout
to configuration and training to the user per site.
 Web-based solution: Reports can be accessed anywhere giving you
flexibility to access as per your wish.
 Freedom to modify questions as you desire: This is helpful when
you want to add a new service to one outlet and see the report
before rolling out completely.
 Central Customer Database: A central repository of customer
database with us can save your customer hassle of giving his
personal information again and again.
 Can be deployed anywhere and everywhere: Easy configuration
and usage
 14 Indian languages support other than English
 IP add tracking against each feedback for authentication

16. “With Talkback, we were able to get rid of our
multi-locational,
multi-versioned
in-resort
feedback system. In addition, its centralized
controls
like
devising
dynamic
questionnaires, online reports, SMS/email alerts
and more importantly, location specific themes /
questions are outstanding. With the SaaS
model, we were able to get the roll out much
faster. Thanks to TalkBack, we now have a better
view of the in-resort feedback with some good
analytical abilities.”
Mahesh Manchi CIO, Mahindra Holidays and Resorts
Testimonial

17. Varca Beach , Goa
Snowpeaks, Manali
Kodagu Valley
Resort, Coorg
Derby Green, Ooty
Backwater
Retreat, Ashtamudi
Lakeview
Resort, Munnar
Whispering
Pines, Shimla
Resorts
with Live
Talkback
Tusker Trails
, Thekaddy
And many more……..

18. Our Customers
JEWELEX
INDIA PVT.
LTD, DELHI
KERALA
CHILDREN’S
LIBRARY, TRIVANDR
UM
CONVERGYS, HYD
ERABAD
SRM
UNIVERSITY, CHE
NNAI
KERALA STATE
LIBRARY, TRIVANDR
UM
AIRTEL, DELHI

19. Our Customers

20. Contact Details :
Talkback Solution
A Unit of Orizin Technologies Pvt. Ltd.
1st Floor ,No.5,
Next to Arjun Aura, Behind Vijaya Enclave
Vijaya Bank Layout
Bilekhalli, Bangalore-76
Ph: 080 –42171993, 41208778
Fax: 08860681720
Email: sales@orizin.net