This document outlines a 3 step strategy implemented by Danone Nutricia to address lone working in their diverse workforce. The steps are: 1. Perception - Identifying risks, creating lone working awareness, and establishing a goal of zero incidents. 2. Proactivity - Providing personal safety training, implementing a lone worker monitoring system called Peoplesafe, and tailoring training to different job roles. 3. Practice - Embedding safe behaviors, conducting refresher training, reporting near misses, and continually improving the program through monitoring and feedback. The strategy aims to manage risks for different job roles like nurses, sales specialists, and account managers who work alone in various environments like patient homes, hospitals,

1. Taking a WISE Approach-
Implementing a Lone Worker
Service in a Diverse Workforce
Gerry Jarvis
Global WISE Safety Manager, Danone

2. Danone Nutricia – Our Diverse Field Teams
• 100 x Nutricia Medical Nurses
• Visiting Patient Homes
• Undertaking medical procedures
• Working in potential “high risk” and “rural” locations
• 60 x Danone Nutricia Medical Sales Specialists:
• Visiting Hospitals and Clinics
• Evening meetings to Healthcare Professionals
• Overnight hotel stays
• 30 x Danone Nutricia Account Managers
• Visiting retailers
• Long distance travel
• Overnight hotel stays

3. Lone Working in a Diverse Work Force:
Our 3 Step Implementation Strategy
Perception Proactivity Practice

4. Perception Proactivity Practice
Lone Working – Our 3 Step Strategy:
Perception
• Identify the Risk
• Risk Assessment Tools
• Incident Reporting
• Buddy System Failures
• Create Lone Working Awareness
• Focus Topics
• Sharing Incidents
• Engagement
• What’s in it for me? – Going Home Safe
• Our Goal: Zero Lone Working Incidents
Risk
Assessment

5. Danone & Nutricia
• Mission: Health through Food for All
• Four Business Lines
• Danone Fresh Dairy Products
• Danone Water
• Danone Nutricia Early Life Nutrition
• Nutricia Advanced Medical Nutrition
• Danone Safety Programme:
• WISE
• Focus on Safe Behaviours
• Active Involvement
• Business Fundamental

6. Lone Working - 3 Step Strategy:
Proactivity
• Personal Safety Training - Suzy Lamplugh Trust
• Train the Trainer
• Tailored training to specific job roles
• Lone Working Strategies
• Dynamic Risk Assessment
• Lone Worker System – Peoplesafe
Perception Proactivity Practice

7. Lone Working - 3 Step Strategy:
Proactivity
• Lone Worker System – Peoplesafe
• 10 years expertise in lone worker market place
• Variety of devices and solutions for different needs
• Immediate response in an emergency 24/7 x 365.
• Partners with Suzy Lamplugh Trust
Perception Proactivity Practice

8. Lone Working - 3 Step Strategy:
Proactivity
• Peoplesafe - Identicom
• Dedicated Device
• Easy to Use & Fit for Purpose
• Discreet
• Three Levels of Status:
• Green / Amber / Red
• Man Down Function
• Tracks to 10 metres
• Dual Sim Functionality
• Remote Monitoring Centre (First County Monitoring)
• Lone Worker Monitoring Service 24/7 x 365
• Fully trained.
• Accredited to NSI Gold Standard, BS8484 & 5979 CAT II & ISO9000.
Perception Proactivity Practice

9. Lone Working - 3 Step Strategy:
Proactivity
• Peoplesafe - Implementation
• Successful Trial
• Colleagues “spread” word
• Confidence & Trust in Peoplesafe
• Created Engagement
• Team Training Sessions
• Back Up Support
Perception Proactivity Practice

10. Lone Working - 3 Step Strategy:
Practice
• Embedding Safe Behaviours
• Walking the WISE Talk
• Peoplesafe System Usage
• Refresher Training
• Feedback
• Near Miss Reporting System
• Every incident reported and acted upon.
• Sharing Learnings
• Continual Improvement
• Monitoring Usage
Perception Proactivity Practice

11. Implementation of Lone Working in a Diverse
Workforce – Our 3 Step Strategy
Perception Proactivity Practice

12. Any Questions?