Service Management Expert Boot-camp - ITIL® 2011 Service Capability Training
The ITIL Service Management Expert Boot-camp is an intensive, three-week course that uses the ITIL Service Capability Modules (PPO, SOA, OSA & RCV) and the Expert module (MALC) to deliver a deep level of understanding of ITIL processes and roles, how they are implemented, how they interact and how they transform and enhance the organisation. The Service Management Expert Boot-camp will enable delegates to develop their professional knowledge from foundation to expert in two thirds of the time it would normally take; and at a considerably lower cost.
Course Profile
This three-week, intensive training course is designed to support rapid learning and professional development at an enhanced level. Our experienced training consultants guide the delegates from foundation level through to Expert. This course is not for the faint-hearted and requires personal stamina and commitment to a fully immersive experience that will demand considerable effort and determination. The entire delivery process is underpinned by our learning management system to guide delegates through the process and supports consolidated progression through to a successful conclusion. All examinations are completed within the course schedule so delegates complete the course in the full knowledge of their successful outcome.
Delegates attending this course will be immersed in the ITIL Service Capability modules and will understand the value to the business that the ITIL Service Lifecycle process, functions and their activities can bring. As well as an in-depth review of the key processes needed to support best practice IT Service Management the course reviews the associated activities, roles, responsibilities, challenges, risks and critical success factors.
The Service Management Expert Boot-camp course would suit the following candidates:
Individuals wishing to attain the ITIL Expert certification in ITSM
Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organisation
IT professionals working in an organisation that has adopted ITIL and who need to be informed about and thereafter contribute to an on-going service improvement program
Individuals seeking to progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite.
This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
This edition includes a number of case studies and interviews with leading Consumer brands including Berghaus, Hovis, Timothy Taylor, Mayborn Group and The Good Whey Co..
The update also highlights Nigel Wright’s impressive customer service results across our Consumer division as well as our continued expansion across the Nordic countries and Africa. You can also find a list of upcoming events for 2016 that will be hosted by Nigel Wright's UK Consumer division.
This edition includes a number of case studies and interviews with leading Consumer brands including Berghaus, Hovis, Timothy Taylor, Mayborn Group and The Good Whey Co..
The update also highlights Nigel Wright’s impressive customer service results across our Consumer division as well as our continued expansion across the Nordic countries and Africa. You can also find a list of upcoming events for 2016 that will be hosted by Nigel Wright's UK Consumer division.
Top 5 Essential Certifications for 2015 - SyzygalSyzygal
Today’s IT professional requires more than just technical skills, they require a solid foundation within a wide range of industry wide best practices. This short presentation introduces five of the hot frameworks that are currently being adopted in enterprise IT environments.
ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is constantly evolving.
Top 5 Essential Certifications for 2015 - SyzygalSyzygal
Today’s IT professional requires more than just technical skills, they require a solid foundation within a wide range of industry wide best practices. This short presentation introduces five of the hot frameworks that are currently being adopted in enterprise IT environments.
ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is constantly evolving.
TOGAF, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world’s leading organisations to improve business efficiency. It is the most prominent and reliable enterprise architecture standard, ensuring consistent standards, methods, and communication among enterprise architecture professionals. Enterprise architecture professionals fluent in TOGAF standards enjoy greater industry credibility, job effectiveness, and career opportunities. TOGAF helps practitioners avoid being locked into proprietary methods, utilise resources more efficiently and effectively, and realise a greater return on investment.
This four day course is intended as an introduction to the TOGAF framework leading to an advanced understanding of the central concepts. TOGAF is the de-facto global standard for Enterprise Architecture. The Open Group Architecture Forum, comprised of more than 200 enterprises, develops and maintains the TOGAF standard and publishes successive versions at regular intervals. It contains substantial guidance on what to do to establish an architecture practice and then how to use it in connection with planning the longer-term transformation of the enterprise (strategic architecture), and designing capabilities to support it.
The course looks beyond the essentials, to give attendees a deeper understanding of the framework. It also spans the Key Learning Points required to take the TOGAF® Level 1 & 2 exams and helps candidates begin to develop practical skills through a series of realistic case studies. You will be taught by a certified TOGAF instructor, who has extensive experience as a practising architect and who will guide you in the real-world application of TOGAF. After our training course you will have the opportunity to sit an exam and achieve the internationally recognised TOGAF 9.1 certifications.
Syzygal is a globally Accredited Training Organisation and Accredited Courseware Provider for best practice education & certification programs. We are accredited by the following Examination Institutes: APMG, EXIN, Loyalist and PEOPLECERT.
The PRINCE2 Practitioner course will build on the knowledge gained during the Foundation level. Following the course, candidates will be able to understand the relationships between processes, themes, principles and PRINCE2 products and can apply this understanding to a given project scenario. Successful completion of the Practitioner examination will give the delegate a recognised Practitioner qualification; understood and identified in industry as a mark of quality for Project Managers.
This five day certification course follows PRINCE2 Foundation and provides guidance for those seeking to become effective IT project contributors and for those who wish to obtain the PRINCE2 Practitioner certification. While the Foundation course provides theory, the Practitioner course teaches you how to practically apply the PRINCE2 concepts within a project environment.
PRINCE2 (PRojects IN Controlled Environments) is a process based, scalable approach for effective IT project management. With a direct relationship to the ITIL, the framework is public domain and offers non-proprietary guidance on project management.
PRINCE2′s teachings and certifications provide you with the knowledge needed to contribute successfully to your organisation’s IT projects. Overall, the guidance will give you and your team common IT project processes, systems, procedures and language. You benefit from stronger communication channels between the project team, project management and the rest of the organisation, while avoiding errors, saving time and money and, most important, delivering successful project outcomes!
PRINCE2 is widely used across the world and is complimentary to the Project Management Body of Knowledge (PMBOK®) championed by the Project Management Institute (PMI®).
Syzygal is a globally Accredited Training Organisation and Accredited Courseware Provider for the PRINCE2 education & certification program. We are accredited by the following Examination Institutes: APMG, EXIN, Loyalist and PEOPLECERT.
M_o_R is intended to help organisations put in place an effective framework for risk management. This will help them make informed decisions about the risks that affect their strategic, programme, project and operational objectives. The guide provides a route map for risk management, bringing together basic concepts, an approach, a process with a set of interrelated process steps, and pointers to more detailed sources of advice on risk management techniques and specialisms. It also provides advice on how the principles, approach and processes should be embedded, reviewed and applied differently depending on the nature of the objectives at risk.
This three day Management of Risk (M_o_R) course is designed to illustrate this best practice framework and give candidates an understanding of risk as it should be managed across an organisation. Within project and programme environments there will always be risk which needs to be identified, analysed and managed. Other areas of an organisation will also be exposed to risks as operational functions are carried out. M_o_R provides guidance on how best to deal with all these areas.
The Guide has been written by leading industry experts and is part of the ‘Swirl’ set of best practices managed by AXELOS, which includes ITIL, PRINCE2 & MSP methodologies. This training event is designed to prepare candidates to manage risks in a controlled and structured way by examining the M_o_R guide. Examinations are available during the event for candidates to achieve the Foundation level certification.
Syzygal is a globally Accredited Training Organisation and Accredited Courseware Provider for the M_o_R education & certification program. We are accredited by the following Examination Institutes: APMG, EXIN, Loyalist and PEOPLECERT.
ITIL Intermediate Exam Tricks and Tips | SyzygalSyzygal
This presentation covers the 10 most valuable tricks and tips for acing your ITIL Intermediate exams.
Understanding the content is half the battle, preparing for the exam is the other half.
Good luck with the exam and please feel free to add any other advice that you have found during your journey.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Power-sharing Class 10 is a vital aspect of democratic governance. It refers to the distribution of power among different organs of government, levels of government, and social groups. This ensures that no single entity can control all aspects of governance, promoting stability and unity in a diverse society.
For more information, visit-www.vavaclasses.com
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
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The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Unit 8 - Information and Communication Technology (Paper I).pdf
ITIL Expert Boot Camp - Syzygal
1. Course content
The ITIL Service Management Expert Boot-camp is an intensive, three-week course that
uses the ITIL Service Capability Modules (PPO, SOA, OSA & RCV) and the Expert module
(MALC) to deliver a deep level of understanding of ITIL processes and roles, how they are
implemented, how they interact and how they transform and enhance the organisation.
The Service Management Expert Boot-camp will enable delegates to develop their profes-
sional knowledge from foundation to expert in two thirds of the time it would normally
take; and at a considerably lower cost.
The course consists of lectures, detailed group exercises, extensive group discussions, ex-
amination technique training, practice examinations and culminates in invigilated exams
throughout the final week. Delegates attending this course will be immersed in the ITIL
Service Capability modules and will understand the value to the business that the ITIL
Service Lifecycle process, functions and their activities can bring. As well as an in-depth
review of the key processes needed to support best practice IT Service Management the
course reviews the associated activities, roles, responsibilities, challenges, risks and critical
success factors for implementing, managing and improving IT Service Management based
on the ITIL framework. The courses covered in this boot-camp are:
•• Release, Control and Validation (RCV)
•• Operational Support and Analysis (OSA)
•• Service Offerings and Agreements (SOA)
•• Planning, Protection and Optimisation (PPO)
•• Managing Across the Lifecycle (MALC)
This three-week intensive training course is de-
signed to support rapid learning and profession-
al development at an enhanced level. Our expe-
rienced training consultants guide the delegates
from foundation level through to Expert. This
course is not for the faint-hearted and requires
personal stamina and commitment to a fully im-
mersive experience that will demand considera-
ble effort and determination. The entire delivery
process is underpinned by our learning manage-
ment system to guide delegates through the
process and supports consolidated progression
through to a successful conclusion. All examina-
tions are completed within the course schedule
so delegates complete the course with a suc-
cessful outcome. The amount of personal de-
termination and commitment required to com-
plete this course should not be underestimated.
Course profile
ITIL®:2011
CapabilityExpertBoot-camp
www.syzygal.com | info@syzygal.com
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS
Limited. The Accredited Training Organisation logo is a trade mark of AXELOS Limited.
2. Who should attend this course?
With consultants placed world-wide, Syzygal is a provider of professional development
education, e-learning and consulting solutions. The foundation of our business model
is specialisation in the areas of IT Service Management, Enterprise Governance, Project
Management and IT Security Management. Our focus is on supporting and promoting
world-renowned, industry recognised frameworks and standards. In doing so we help
our clients develop world-class, business centric IT Services and business change envi-
ronments. With a global reach we can provide your organisation with innovative solutions
to help navigate your business to tangible and measurable improvements through direct
consultancy engagements or training and education services. Syzygal is a globally Accred-
ited Training Organisation and Accredited Courseware Provider; holding accreditations
with: APMG, EXIN, Loyalist, PEOPLECERT and PMI (REP number 4033).
Setting a new standard
Client-site and
public training
Self paced on-
line e-learning
Virtual instructor
led training
www.syzygal.com | info@syzygal.com
The Service Management Expert Boot-camp course would
suit the following candidates:
•• Those wishing to attain the ITIL Expert certification
•• Individuals involved in the lifecycle of services and pro-
cesses, and who require a deeper understanding
•• Those in an organisation that has adopted ITIL and who
need to contribute to service improvement initiatives
•• Individuals seeking to progress towards the ITIL Master in
ITSM, for which the ITIL Expert is a prerequisite
ITIL is the most widely accepted approach to IT
service management in the world. ITIL provides
a cohesive set of best practice, drawn from the
public and private sectors internationally. IT
Service Management (ITSM) derives enormous
benefits from a best practice approach. Because
ITSM is driven both by technology and the huge
range of organisational environments in which
it operates, it is in a state of constant evolution.
Best practice, based on expert advice and input
from ITIL users is both current and practical,
combining the latest thinking with sound, com-
mon sense guidance. The qualifications scheme
provides a modular approach and is comprised
of a series of qualifications focused on different
aspects of ITIL Best Practice.
Why ITIL: 2011?