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MONITORING	
  &	
  MEASURING	
  CHANGE	
  
IN	
  MARKET	
  SYSTEMS	
  
Systemic	
  M&E	
  Principles	
  in	
  the	
  context	
  of	
  
Kenya’s	
  Market	
  Assistance	
  Programme	
  
	
  
SEVEN	
  PRINCIPLES	
  FOR	
  M&E	
  OF	
  INCLUSIVE	
  
MARKET	
  DEVELOPMENT	
  
	
  
• 

• 

USAID-­‐funded	
  SEEP	
  Network	
  Case	
  Study	
  based	
  on	
  
Kenya	
  Market	
  Trust’s	
  DfID-­‐funded	
  Market	
  Assistance	
  
Programme	
  
hIp://www.slideshare.net/MarketDevelopmentEastAfrica/
systemic-­‐me-­‐case-­‐study	
  
• 

Markets	
  are	
  complex	
  adapQve	
  systems	
  (conQnually	
  
evolve	
  and	
  adapt)	
  

• 

M&E	
  frameworks	
  for	
  inclusive	
  market	
  development	
  
must	
  embrace	
  systemic	
  thinking	
  and	
  complexity	
  
science	
  as	
  well	
  as	
  culQvate	
  flexibility	
  and	
  
organizaQonal	
  learning	
  
PRINCIPLE	
  1:	
  INDIRECTNESS	
  OF	
  IMPACT	
  
Systemic	
  change	
  cannot	
  be	
  directly	
  delivered	
  	
  
by	
  a	
  development	
  iniQaQve	
  from	
  outside	
  	
  
-­‐	
  needs	
  to	
  emerge	
  from	
  within	
  the	
  system	
  
	
  

Issues:	
  
•  Difference	
  between	
  direct	
  and	
  indirect	
  beneficiaries	
  
becomes	
  pracQcally	
  useless	
  	
  
•  InformaQon	
  needed	
  for	
  management	
  and	
  learning	
  is	
  
different	
  from	
  the	
  informaQon	
  required	
  by	
  donors	
  
PRINCIPLE	
  2:	
  DEPTH	
  OF	
  IMPACT	
  
• 

Changes	
  in	
  a	
  system	
  are	
  different	
  depending	
  on	
  how	
  structural	
  and	
  long-­‐
lasQng	
  (how	
  “deep”)	
  they	
  are	
  
• 
• 

• 

Closer	
  aIenQon	
  must	
  be	
  paid	
  to	
  deeper	
  changes	
  
• 
• 
• 

	
  
	
  
• 

Superficial	
  changes:	
  variaQons	
  in	
  incomes	
  and	
  number	
  of	
  jobs	
  
Deeper	
  changes:	
  self-­‐awareness	
  -­‐	
  when	
  the	
  system	
  quesQons	
  its	
  own	
  nature	
  and	
  
evoluQon;	
  creaQon	
  of	
  new	
  relaQonships,	
  increased	
  access	
  to	
  informaQon,	
  shi^s	
  in	
  
behavior	
  and	
  power	
  dynamics	
  
Consider	
  range	
  of	
  indicators	
  and	
  signals	
  that	
  indicate	
  that	
  change	
  is	
  occurring	
  at	
  
deeper,	
  more	
  structural	
  levels	
  of	
  the	
  system	
  
Look	
  beyond	
  the	
  individual	
  market	
  actors	
  and	
  their	
  business	
  models	
  to	
  find	
  paIerns	
  
that	
  are	
  emerging	
  in	
  the	
  wider	
  system	
  
Put	
  a	
  strong	
  emphasis	
  on	
  behavioral	
  aspects	
  of	
  the	
  market	
  actors	
  	
  

Issues:	
  
• 
• 

Pressure	
  from	
  donors	
  to	
  focus	
  on	
  reporQng	
  impacts	
  of	
  superficial	
  changes	
  
All	
  types	
  of	
  change	
  provide	
  useful	
  informaQon,	
  but	
  an	
  exclusive	
  focus	
  on	
  the	
  most	
  
superficial	
  ones	
  will	
  have	
  negaQve	
  consequences	
  on	
  sustainability	
  and	
  scalability	
  	
  
PRINCIPLE	
  3:	
  NETWORK-­‐DRIVEN	
  CHANGE	
  
• 

Work	
  with	
  collaborators	
  who	
  have	
  potenQal	
  to	
  produce	
  
changes	
  that	
  “reverberate”	
  throughout	
  the	
  system	
  
• 
• 
• 
• 

• 

Understand	
  structures	
  and	
  dynamics	
  of	
  networks	
  	
  
Create	
  condiQons	
  for	
  self-­‐selecQon	
  of	
  key	
  collaborators	
  
z	
  
Promote	
  disseminaQon,	
  copying,	
  and	
  adaptaQon	
  by	
  
collaborators	
  of	
  the	
  successes	
  or	
  lessons	
  generated	
  
Change	
  is	
  driven	
  by	
  the	
  collaborators’	
  networks,	
  not	
  by	
  them	
  as	
  
individuals	
  

Unresolved	
  issue:	
  
• 
• 

M&E	
  framework	
  does	
  not	
  generally	
  have	
  procedures	
  or	
  tools	
  to	
  
measure	
  network	
  structures	
  and	
  dynamics	
  
Remains	
  in	
  the	
  subjecQve	
  or	
  intuiQve	
  domain,	
  linked	
  to	
  the	
  
people	
  who	
  interact	
  with	
  the	
  networks	
  on	
  a	
  regular	
  basis	
  
PRINCIPLE	
  4:	
  UNPREDICTABILITY	
  
Behavior	
  and	
  evoluQon	
  of	
  complex	
  systems	
  	
  
resist	
  predicQon	
  
	
  
• 

Need	
  flexibility,	
  rapid	
  learning,	
  and	
  effecQve	
  
collaboraQon	
  	
  
• 

• 
• 

OrganizaQonal	
  culture	
  that	
  rewards	
  faster	
  learning,	
  course	
  
correcQon,	
  adaptaQon	
  to	
  unexpected	
  circumstances,	
  promotes	
  
trust,	
  values	
  mistakes	
  and	
  problems	
  as	
  opportuniQes	
  for	
  success	
  
Movement	
  away	
  from	
  long-­‐term,	
  staQc	
  strategic	
  analysis	
  and	
  
planning	
  of	
  fixed	
  indicators	
  	
  
Allow	
  teams	
  to	
  discuss	
  and	
  re-­‐evaluate	
  intervenQons,	
  exchange	
  
lessons	
  quickly	
  and	
  reflect	
  about	
  progress	
  and	
  challenges	
  
PRINCIPLE	
  5:	
  SENSITIVITY	
  TO	
  EXTERNAL	
  SIGNALS	
  
• 

• 

• 

• 

When	
  an	
  NGO	
  or	
  a	
  donor	
  declares	
  intenQon	
  to	
  intervene	
  in	
  a	
  
market	
  system,	
  public	
  and	
  private	
  actors	
  adapt	
  their	
  behavior	
  
and	
  strategies,	
  seeking	
  to	
  maximize	
  benefits	
  in	
  many	
  different	
  
ways	
  (eg	
  for	
  economic	
  gain,	
  reputaQon,	
  and	
  influence)	
  
Facilitators	
  must	
  be	
  careful	
  about	
  the	
  signals	
  they	
  consciously	
  or	
  
unconsciously	
  send	
  when	
  they	
  engage	
  with	
  market	
  actors	
  
Successful	
  facilitators	
  manage	
  the	
  signals	
  they	
  send	
  to	
  promote	
  self-­‐selecQon	
  
and	
  determine	
  the	
  honesty	
  and	
  commitment	
  of	
  strategic	
  actors	
  who	
  are	
  
willing	
  to	
  collaborate	
  
How	
  a	
  program	
  uses	
  its	
  own	
  idenQty	
  is	
  	
  very	
  important	
  and	
  needs	
  to	
  be	
  
tailored	
  to	
  the	
  specific	
  situaQon	
  (challenging	
  the	
  hypothesis	
  that	
  minimizing	
  
the	
  possibility	
  of	
  being	
  perceived	
  as	
  an	
  influenQal	
  subsidy-­‐giver	
  or	
  helper	
  is	
  
the	
  only	
  recommended	
  strategy	
  for	
  facilitators)	
  
PRINCIPLE	
  6:	
  INFORMATION	
  DEFICIT	
  
No	
  maIer	
  how	
  much	
  we	
  know	
  about	
  a	
  market	
  system,	
  there	
  will	
  
always	
  be	
  informaQon	
  that	
  we	
  ignore	
  that	
  can	
  have	
  important	
  
consequences	
  on	
  how	
  the	
  system	
  performs	
  and	
  evolves	
  	
  
	
  
• 
• 

• 

• 

• 

QuesQon	
  how	
  much	
  we	
  should	
  know	
  before	
  we	
  intervene	
  in	
  the	
  system	
  
Need	
  for	
  conQnuous	
  learning,	
  effecQve	
  communicaQon	
  and	
  collaboraQon	
  
among	
  key	
  stakeholders	
  and	
  partners,	
  opportunism	
  and	
  flexibility	
  
throughout	
  the	
  design,	
  implementaQon,	
  M&E	
  
M&E	
  Framework	
  co-­‐evolves	
  with	
  the	
  staff’s	
  knowledge	
  and	
  understanding	
  
of	
  the	
  system	
  
Do	
  fewer	
  detailed,	
  hands-­‐off	
  analyses	
  (“cold”	
  analyses)	
  and	
  more	
  “full	
  
immersions”	
  in	
  the	
  system	
  (closer	
  and	
  more	
  frequent	
  interacQons	
  with	
  
stakeholders	
  to	
  experiment	
  with	
  new	
  ideas)	
  
AIach	
  a	
  high	
  value	
  to	
  informaQon	
  from	
  field	
  observaQons	
  
PRINCIPLE	
  7:	
  SUSTAINABILITY	
  AS	
  ADAPTABILITY	
  
• 

Sustainability:	
  efforts	
  to	
  increase	
  the	
  capacity	
  of	
  
market	
  actors	
  to	
  conQnue	
  changing	
  their	
  own	
  
systems	
  in	
  the	
  eventuality	
  of	
  shocks	
  or	
  new	
  trends	
  

• 

M&E	
  frameworks	
  need	
  to	
  detect	
  whether	
  a	
  system	
  is	
  
building	
  its	
  capacity	
  to	
  adapt	
  to	
  shocks	
  and	
  new	
  
trends	
  
Require	
  shi^	
  in	
  understanding	
  of	
  “sustainability,”	
  
from	
  the	
  permanence	
  of	
  given	
  outcomes	
  through	
  
Qme,	
  to	
  the	
  capacity	
  of	
  a	
  system	
  to	
  benefit	
  from	
  new	
  
opportuniQes	
  and	
  minimize	
  negaQve	
  impacts	
  	
  

• 

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Systemic m&e in market development

  • 1. MONITORING  &  MEASURING  CHANGE   IN  MARKET  SYSTEMS   Systemic  M&E  Principles  in  the  context  of   Kenya’s  Market  Assistance  Programme    
  • 2. SEVEN  PRINCIPLES  FOR  M&E  OF  INCLUSIVE   MARKET  DEVELOPMENT     •  •  USAID-­‐funded  SEEP  Network  Case  Study  based  on   Kenya  Market  Trust’s  DfID-­‐funded  Market  Assistance   Programme   hIp://www.slideshare.net/MarketDevelopmentEastAfrica/ systemic-­‐me-­‐case-­‐study  
  • 3. •  Markets  are  complex  adapQve  systems  (conQnually   evolve  and  adapt)   •  M&E  frameworks  for  inclusive  market  development   must  embrace  systemic  thinking  and  complexity   science  as  well  as  culQvate  flexibility  and   organizaQonal  learning  
  • 4. PRINCIPLE  1:  INDIRECTNESS  OF  IMPACT   Systemic  change  cannot  be  directly  delivered     by  a  development  iniQaQve  from  outside     -­‐  needs  to  emerge  from  within  the  system     Issues:   •  Difference  between  direct  and  indirect  beneficiaries   becomes  pracQcally  useless     •  InformaQon  needed  for  management  and  learning  is   different  from  the  informaQon  required  by  donors  
  • 5. PRINCIPLE  2:  DEPTH  OF  IMPACT   •  Changes  in  a  system  are  different  depending  on  how  structural  and  long-­‐ lasQng  (how  “deep”)  they  are   •  •  •  Closer  aIenQon  must  be  paid  to  deeper  changes   •  •  •      •  Superficial  changes:  variaQons  in  incomes  and  number  of  jobs   Deeper  changes:  self-­‐awareness  -­‐  when  the  system  quesQons  its  own  nature  and   evoluQon;  creaQon  of  new  relaQonships,  increased  access  to  informaQon,  shi^s  in   behavior  and  power  dynamics   Consider  range  of  indicators  and  signals  that  indicate  that  change  is  occurring  at   deeper,  more  structural  levels  of  the  system   Look  beyond  the  individual  market  actors  and  their  business  models  to  find  paIerns   that  are  emerging  in  the  wider  system   Put  a  strong  emphasis  on  behavioral  aspects  of  the  market  actors     Issues:   •  •  Pressure  from  donors  to  focus  on  reporQng  impacts  of  superficial  changes   All  types  of  change  provide  useful  informaQon,  but  an  exclusive  focus  on  the  most   superficial  ones  will  have  negaQve  consequences  on  sustainability  and  scalability    
  • 6. PRINCIPLE  3:  NETWORK-­‐DRIVEN  CHANGE   •  Work  with  collaborators  who  have  potenQal  to  produce   changes  that  “reverberate”  throughout  the  system   •  •  •  •  •  Understand  structures  and  dynamics  of  networks     Create  condiQons  for  self-­‐selecQon  of  key  collaborators   z   Promote  disseminaQon,  copying,  and  adaptaQon  by   collaborators  of  the  successes  or  lessons  generated   Change  is  driven  by  the  collaborators’  networks,  not  by  them  as   individuals   Unresolved  issue:   •  •  M&E  framework  does  not  generally  have  procedures  or  tools  to   measure  network  structures  and  dynamics   Remains  in  the  subjecQve  or  intuiQve  domain,  linked  to  the   people  who  interact  with  the  networks  on  a  regular  basis  
  • 7. PRINCIPLE  4:  UNPREDICTABILITY   Behavior  and  evoluQon  of  complex  systems     resist  predicQon     •  Need  flexibility,  rapid  learning,  and  effecQve   collaboraQon     •  •  •  OrganizaQonal  culture  that  rewards  faster  learning,  course   correcQon,  adaptaQon  to  unexpected  circumstances,  promotes   trust,  values  mistakes  and  problems  as  opportuniQes  for  success   Movement  away  from  long-­‐term,  staQc  strategic  analysis  and   planning  of  fixed  indicators     Allow  teams  to  discuss  and  re-­‐evaluate  intervenQons,  exchange   lessons  quickly  and  reflect  about  progress  and  challenges  
  • 8. PRINCIPLE  5:  SENSITIVITY  TO  EXTERNAL  SIGNALS   •  •  •  •  When  an  NGO  or  a  donor  declares  intenQon  to  intervene  in  a   market  system,  public  and  private  actors  adapt  their  behavior   and  strategies,  seeking  to  maximize  benefits  in  many  different   ways  (eg  for  economic  gain,  reputaQon,  and  influence)   Facilitators  must  be  careful  about  the  signals  they  consciously  or   unconsciously  send  when  they  engage  with  market  actors   Successful  facilitators  manage  the  signals  they  send  to  promote  self-­‐selecQon   and  determine  the  honesty  and  commitment  of  strategic  actors  who  are   willing  to  collaborate   How  a  program  uses  its  own  idenQty  is    very  important  and  needs  to  be   tailored  to  the  specific  situaQon  (challenging  the  hypothesis  that  minimizing   the  possibility  of  being  perceived  as  an  influenQal  subsidy-­‐giver  or  helper  is   the  only  recommended  strategy  for  facilitators)  
  • 9. PRINCIPLE  6:  INFORMATION  DEFICIT   No  maIer  how  much  we  know  about  a  market  system,  there  will   always  be  informaQon  that  we  ignore  that  can  have  important   consequences  on  how  the  system  performs  and  evolves       •  •  •  •  •  QuesQon  how  much  we  should  know  before  we  intervene  in  the  system   Need  for  conQnuous  learning,  effecQve  communicaQon  and  collaboraQon   among  key  stakeholders  and  partners,  opportunism  and  flexibility   throughout  the  design,  implementaQon,  M&E   M&E  Framework  co-­‐evolves  with  the  staff’s  knowledge  and  understanding   of  the  system   Do  fewer  detailed,  hands-­‐off  analyses  (“cold”  analyses)  and  more  “full   immersions”  in  the  system  (closer  and  more  frequent  interacQons  with   stakeholders  to  experiment  with  new  ideas)   AIach  a  high  value  to  informaQon  from  field  observaQons  
  • 10. PRINCIPLE  7:  SUSTAINABILITY  AS  ADAPTABILITY   •  Sustainability:  efforts  to  increase  the  capacity  of   market  actors  to  conQnue  changing  their  own   systems  in  the  eventuality  of  shocks  or  new  trends   •  M&E  frameworks  need  to  detect  whether  a  system  is   building  its  capacity  to  adapt  to  shocks  and  new   trends   Require  shi^  in  understanding  of  “sustainability,”   from  the  permanence  of  given  outcomes  through   Qme,  to  the  capacity  of  a  system  to  benefit  from  new   opportuniQes  and  minimize  negaQve  impacts     •