We are often asked to give input regarding system training and the associated change management efforts around implementing new systems. These 14 points guide us. Hopefully they help you too.

1. 14 Steps to Improve Your
System Training

2. Set the scene
Define the ‘epic challenge’
“Adopt a new system overnight while giving the
same (or better) great service than before.”
1.1.
By Rob Dennison © www.trainiac.com

3. Create a theme
Build a theme around the epic challenge
-Eg.
all switch together, switch :: fit, licensed to switch, ready to switch,
training to switch
2.2.
By Rob Dennison © www.trainiac.com

4. Campaign it!
Start early
Repeat often
Build excitement and energy
Apply marketing ideas to the training situation
3.3.
By Rob Dennison © www.trainiac.com

5. Sell the “why”
Pain versus gain
Old versus new
A versus B
Get everybody clear on why it’s important
Bridge the two states
4.4.
By Rob Dennison © www.trainiac.com

6. Share the journey
Make it clear
Show what happens and when
Show what to expect
Show what’s expected
5.5.
By Rob Dennison © www.trainiac.com

7. Analyse the content
Who needs to know what?
6.6.
By Rob Dennison © www.trainiac.com

8. Teachable moments
Use practical learning touchpoints that work
for the business
7.7.
By Rob Dennison © www.trainiac.com

9. Customise the
learning paths
Build role specific learning paths ... taking
learning touchpoints into account
8.8.
By Rob Dennison © www.trainiac.com

10. Contextualise
Link system screens to the real business of
customers and whatever it is that you do
9.9.
By Rob Dennison © www.trainiac.com

11. Think about the learners
Keystroke with context versus keystroke and
screen fatigue
10.10.

12. Simulate the system
Show me
Teach me
Test me
11.11.
By Rob Dennison © www.trainiac.com

13. A case for repetition
Start early
Build increasing exposure to content
12.12.
By Rob Dennison © www.trainiac.com

14. Celebrate
Recognise and celebrate all the
wins along the way
13.13.
By Rob Dennison © www.trainiac.com

15. Review
end strong
14.14.
By Rob Dennison © www.trainiac.com

16. Trainiac
Leaders in map based
learning
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