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$ynovate Economic
$ummary: Q4, 2010
   • U.S. Edition




  © 2011 Synovate Inc.
Fi na nci a l                           Outl ook
                              And Indus try    Key Econmi c                                 Yea r In   Looki ng
Ba ckground     Summa ry          News          Indi cators   Ha l f Ful l   Ha l f Empty   Revi ew     Ahea d    References


       Background
        • Quarterly overview of trends and driving forces in the US economy and the Financial Services
          (FS) sector.
              - Useful as a backdrop against which to interpret changes in market research tracking data.
        • Includes a number of key market metrics:
              - Economic & financial indicators (S&P 500, interest rates, forex, commodity prices, etc.)
              - Consumer measures (Synovate’s Financial Sentiment Index, the Conference Board’s
                Consumer Confidence Index)
              - Other indicators (housing data, unemployment, etc.)
        • Definitions:
              - Leading economic indicators change in advance of the overall economy and are useful for
                prediction. Example: stock market returns, since the market usually declines and improves
                before the economy does.
              - Lagging economic indicators do not change direction until a few quarters after the
                economy does and are useful for confirmation. Example: the unemployment rate; it tends
                to increase 2 - 3 quarters after the economy starts to improve.
              - Coincident economic indicators move at the same time the economy does and therefore
                are the best measures of the current state of the economy. Examples: Gross Domestic
                Product and personal income.

       © 2011 Synovate Inc.                                                                                                    2
What Happened When?



                                                          A BP-operated oil rig explodes       Tokyo intervenes in currency    WikiLeaks releases a batch of
                       The Winter Olympics are held
                                                          and sinks in the Gulf of             markets, spending $20 billion   more than 250,000 American
                       in Canada.
                                                          Mexico, causing a massive oil        to stem the rise in the         diplomatic cables.
                                                          spill.                               Japanese yen.




                        Miners who were trapped in a The World Cup kicks off in                BHP Billiton makes an           Congress passes a historic
                        Chilean mine for more than    South Africa; Spain won.                 unsolicited bid of nearly $40   health-care plan, which
                        two months begin to reach the                                          billion for Potash Corp. of     President Barack Obama signs
                        surface.                                                               Saskatchewan.                   into law.




                        Dubai opens the Burj Khalifa Congress passes a financial-               The ‘flash crash’ drives the    The Treasury sells the last of its
                        skyscraper – the world’s tallest regulation overhaul in the biggest     Dow industrials down almost     Citigroup common shares in a
                                                         expansion of government power          1,000 points before it          $10.5 billion offering that caps
                        at 2,717 feet.
                                                          over banking and markets since the                                    the biggest bailout of the
                                                                                                rebounds to a loss of 347.80
                                                          Great Depression.
                                                                                                points.                         financial meltdown.
© 2011 Synovate Inc.                                                                                                                                                 3
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      As 2010 Comes To An End…
      Financial markets of just about every stripe pushed higher, marking a second year of
      recovery from the financial crisis despite two lurches due to the sovereign debt crisis
      in Europe and near-constant worry of a double-dip recession in the U.S. The
      challenges to the economy lurk and our oft-repeated series of ‘W-patterns’ continue
      to best describe the state of our economy.
     Half Full:
        - Small & Big Business
        - Retail Sales
        - Positive GDP

     Half Empty:
        - Unemployment
        - Real Estate
        - European Sovereign Debt




       © 2011 Synovate Inc.                                                                                                    4
Financial And Industry
News
Fi na nci a l                               Outl ook
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Ba ckground      Summa ry         News              Indi cators   Ha l f Ful l   Ha l f Empty   Revi ew     Ahea d    References


  What’s In The News
  •   Rescue Effort Reaches Miners (Oct. 13): The Chilean miners that were trapped deep underground for 69 days (dubbed
      the longest shift in mining history) were rescued.
  •   Federal Reserve Announces Purchase of $600 Billion in Debt (Nov. 3): The Federal Reserve announced its intention to buy
      $600 billion of the nation's debt, in treasury bonds, citing the slow economic recovery, high inflation, and concern about
      continued unemployment. The Fed will complete these purchases by June 2011.
  •   In Midterm Elections, Republicans Win House, Democrats Keep Senate (Nov. 4): The Republican Party gained control of
      the House of Representatives in the midterm elections, but the Democratic party retains the majority in the Senate
      creating a state of ‘gridlock’ and making change harder to accomplish.
                                               •      Irish Prime Minister Dissolving Government After 2011 Budget Approval (Nov. 22):
                                                      Irish Prime Minister Brian Cowen announced he will dissolve his government and hold a new election after
                                                      the 2011 budget passes. This announcement came just one day after the Irish government requested a
                                                      $100 billion bailout package from the European Union and IMF to help save its flailing economy.

                                               •     North Korean Military Attacks South Korean Island, Killing 4 (Nov. 23): The military of North Korea
                                                     unexpectedly attacked the island of Yeonpyeong in South Korea, killing two civilians and two marines. This
                                                     was the first time North Korea fired on a civilian target since the suspension of the Korean War in 1953.
  •   Wikileaks Releases 3 Million Documents Related to the U.S. Military (Nov. 28): Wikileaks, the whistleblower website,
      released 3 million documents spreading havoc on top secret and high level officials and some 260 embassies about the
      war on terrorism. Rumors abound that a major U.S. financial institution could be the next ‘target’.
  •   Obama Announces Pay Freeze for Federal Employees (Nov. 30): President Obama announced he will freeze the pay of
      all civilian federal workers for two years in an effort to offset the enormous budget deficit the United States faces.
                                                      •    U.S. Extends Moratorium on Offshore Drilling off Eastern Gulf Coast, Along Atlantic Coast (Dec. 1):
                                                           The Obama administration announced that it would extend the moratorium on offshore drilling off the
                                                           Eastern Gulf Coast and along the Atlantic Coast until stricter environmental and safety regulations are
                                                           implemented.
                                                      •    Senate Passes Tax Cut Compromise (Dec. 15): In a vote of 81 to 19, the Senate passed a $858 billion
                                                           tax package, that among other things extends the tax cuts to all Americans, including those earning
                                                           high incomes. (Dec. 17): The House of Representatives approved the new tax package that included in
                                                           the end a $801 billion package of tax cuts and $57 billion for extended unemployment insurance.


       © 2011 Synovate Inc.                                                                                                                                       6
Key Economic
Indicators
Fi na nci a l                           Outl ook
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     Financial Measures And News
       In 2010, stocks retook territory not seen since the
       collapse of Lehman Brothers, as investors laid bets on
       stocks tied to emerging markets and commodities and—
       in the latter half of the year—began to wager heavily on
       the U.S. economy.




                                                                                              National Mortgage Rates – 1 year

        •     The Prime Rate remained level at 3.25% this quarter.

        •     Mortgage rates fell to a 40-year low of 4.17% in
              November. These super-low rates have persuaded some
              borrowers to refinance, but would-be buyers remain
              hesitant. Mortgage rates are unlikely to revisit last
              year’s historically low rates, unless the economy takes a
              sharp turn for the worse.




       © 2011 Synovate Inc.                                                                                                      8
Fi na nci a l                           Outl ook
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       Dollar's Up-and-Down Year
       EU Debt Woes Made the Greenback a Haven Play on the Euro; to Japan's Chagrin, the Buck Proved
       Weaker Than the Yen

       The dollar managed to score a split decision against its two biggest rivals
       in 2010: the European debt crisis battered the euro, but the yen chugged
       higher despite Japan's own fiscal and economic woes.

       The two overriding questions that will determine the performance of the
       U.S. Dollar in 2011 are:
       1. Whether European governments will finally be able to put an end to
            the series of crises that started in Greece, swamped Ireland and now
            threatens Spain and Portugal.
       2. Whether the U.S. economy finally
            gains traction with the help of both
            monetary and fiscal stimulus.

       Until clear answers emerge, expectations
       center on the kind of whipsaw markets
       seen in 2010 where the dollar is tossed
       up and down as investors move their
       focus between the regions' competing
       woes.




       © 2011 Synovate Inc.                                                                                                    9
Outlook: Half Full And
Half Empty
Fi na nci a l                           Outl ook
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       Small Businesses May Be Growing Again
       It's no wonder the recovery has been so anemic: the U.S. economy has been trying to run on one leg. Large
       businesses—the good leg—have been growing robustly for at least a year. Production is rising, sales are
       higher and profits are through the roof. But the recovery missed the second leg—small businesses, which
       account for about half of U.S. output and jobs. Encouragingly, there are now tentative signs that the second
       leg may finally be healing.
       • Companies, helped by a loosening in the credit markets as well
         as improvements in consumer spending, are showing some
         interest in raising prices and hiring new employees.
               • Following record lows, 18% of 807 small-business owners surveyed
                 in November said they planned to raise prices over the next three
                 months, up from 12% a year ago.
               • In December, employment in small firms
                 (fewer than 50 employees) rose by 117,000,
                 the biggest gain in nearly five years (according
                 to a December ADP employment report).
               • Fifty-four percent of chief executives plan to
                 add employees this year, according to a
                 December survey of 1,729 small businesses
                 with between $5 million and $50 million in
                 annual revenue. It was the first time in three
                 years that the majority of respondents to the
                 quarterly survey said they intended to add
                 jobs.




       © 2011 Synovate Inc.                                                                                                    11
Fi na nci a l                           Outl ook
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       Big Firms Poised To Spend Again
       Big U.S. companies have cleaned up their balance sheets and, flush with cash, appear open to using their
       cash sooner rather than later, setting the stage for a pretty good start to 2011.

       • Profits were higher in 2010, after companies slashed their work forces and closed less-efficient
         operations.
       • With this stronger foundation, coupled with new confidence about the global economy, corporations
         are looking to expand.

        • The record-low interest rates are another reason companies are more likely to spend these piles of
          cash in 2011 as opposed to hoarding it.




       © 2011 Synovate Inc.                                                                                                    12
Fi na nci a l                           Outl ook
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Ba ckground     Summa ry          News          Indi cators   Ha l f Ful l   Ha l f Empty   Revi ew     Ahea d    References



      Defying the Pessimists, Holiday Sales Rebound
       Retailers did not get all that they wanted for Christmas, with December sales coming in lower than expected. But
       the holiday season altogether was still the strongest since 2006.

       • A Thomson-Reuters index of 28 leading retailers showed sales
         rose 3.1% at stores open at least a year, less than the expected
         3.4%.

       • According to the International Council of Shopping Centers, it is
         estimated that sales for November and December rose 3.8%
         compared to the year before.




                                                                         • Online sales also grew 12% to $32.6 billion, the highest
                                                                           total ever, as consumers continue shifting more shopping
                                                                           to websites instead of physical locations.




       © 2011 Synovate Inc.                                                                                                           13
Fi na nci a l                           Outl ook
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Ba ckground      Summa ry         News          Indi cators   Ha l f Ful l   Ha l f Empty   Revi ew     Ahea d    References



      Consumers Lose A Little Confidence
      Consumer confidence took an unexpected step backward in
      December, with Americans more concerned about the overall
      economy and the jobs forecast.

      • The index, which had improved in November, slipped to a
        reading of 52.5 in December from 54.3 the month before.

      • Consumers’ labor market assessment worsened. The “jobs
        hard to get” index rose to 46.8 percent in December from
        46.3 percent last month, while the “jobs plentiful” index
        dropped to 3.9 percent from 4.3 percent.

      • In general, consumer confidence is a coincident indicator,
        and this suggests the recovery is still
        relatively sluggish.




       © 2011 Synovate Inc.                                                                                                    14
Fi na nci a l                           Outl ook
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Ba ckground       Summa ry       News          Indi cators   Ha l f Ful l   Ha l f Empty   Revi ew     Ahea d    References


     Shrinking U.S. Labor Force Keeps Unemployment
     Rate From Rising
     An exodus of discouraged workers from the job market kept the U.S. unemployment rate from climbing
     above 10 percent in December.                                                 Volume of Jobs Added

      • The economy added 103,000 jobs in December - falling short
        of most expectations. Meanwhile, the unemployment rate
        sunk to 9.4%, its lowest level since May 2009.
                • While a sharply lower unemployment rate was a welcome
                  surprise, some experts said that drop was mostly due to a
                  shrinking workforce.


      • Discouraged workers in December ticked up to 1.3 million,
        with those workers falling off the unemployment rate
        calculations.                                                                                             Volume of Discouraged Workers


              Labor Force Participation Rate




                                                                        • The overall participation rate in the U.S. labor force fell to a
                                                                          new recession low of 64.3%.

      © 2011 Synovate Inc.                                                                                                                        15
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Ba ckground        Summa ry       News          Indi cators   Ha l f Ful l   Ha l f Empty   Revi ew     Ahea d    References


      Misery Index = Inflation + Unemployment
      The misery index was initiated in the 1960s. It is simply the unemployment rate (currently 9.4%) added to the inflation
      rate (currently 1.5%).
      It is assumed that both a higher rate of unemployment and a worsening of inflation create economic and social costs for a
      country. A combination of rising inflation and more people out of work implies a deterioration in economic performance
      and a rise in the misery index.

              25                1973-75                                            US Recessions
              20                                              1980-82

                                                                                            1990-91                             2008-09
              15

                                                                                                                         2001
              10

              5

              0
                70
                72
                74
                76
                78
                80
                82
                84
                86
                88
                90
                92
                94
                96
                98
                00
                02
                04
                06
                08
                10
              19
              19
              19
              19
              19
              19
              19
              19
              19
              19
              19
              19
              19
              19
              19
              20
              20
              20
              20
              20
              20
      Source: MiseryIndex.us

      © 2011 Synovate Inc.                                                                                                                16
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      Key To Real Estate Rebound: Solid Economic
      Growth
      The housing sector, weighed down by a glut of unsold homes, needs job growth to boost demand and curb
      the flow of delinquent loans into foreclosure. For commercial real estate investors, lackluster hiring means
      fewer new jobs to fill empty office space and less consumer confidence to drive activity in stores and
      distribution warehouses.

      Residential Real Estate
      • The Pending Home Sales Index, a forward-looking indicator, rose
        3.5 percent to 92.2 based on contracts signed in November
        from a downwardly revised 89.1 in October.
      • NAR Chief Economist projects if we add 2 million jobs as
        expected in 2011, and mortgage rates rise only moderately, we
        should see existing-home sales rise to a higher, sustainable
        volume.
              • The 30-year fixed-rate mortgage is forecast to rise gradually to 5.3
                percent around the end of 2011; at the same time, unemployment
                should drop to 9.2 percent.


      Commercial Real Estate
      • Vacancy rates are near historic highs, from 10.9% in retail space
        to 17.6% for office buildings across the country.
      • The pace of construction starts for hotels, office buildings and
        other kinds of commercial real estate is still falling, with the
        total of $47 billion in commercial construction starts from
        January to November, 2010, more than 8% below the same
        period the previous year.
      © 2011 Synovate Inc.                                                                                                    17
Year In Review:
Looking Back At
Major $E$ Stories
Fi na nci a l                           Outl ook
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       $E$ First-Quarter Rewind
       Healthcare Overhaul
       The new Congress prepared to begin business in 2011 much where lawmakers left off before the November
       election—battling over the merits of the Democrats' health-care overhaul. With Republicans reviving the
       health fight, other industry groups were restarting efforts to strip away their least favorite pieces of the law.



                                  PIIGS
                                  The ability to withstand misfortune was true in European stock markets, many of which managed to rise
                                  despite several flare-ups of sovereign-debt crises that threatened the common currency and roiled European
                                  Union resolve.

                                  All five of the so-called PIIGS countries—Portugal, Italy, Ireland, Greece and Spain—finished in negative
                                  territory for the year. Many of these countries face the prospect of years of fiscal austerity and a long road to
                                  recovery in their banking sectors.




       © 2011 Synovate Inc.                                                                                                                           19
Fi na nci a l                           Outl ook
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Ba ckground     Summa ry          News          Indi cators   Ha l f Ful l   Ha l f Empty   Revi ew     Ahea d    References


       $E$ Second-Quarter Rewind
       Fall-out From The Flash Crash
       Market operators seek an extension until April 11 of so-called circuit breakers for individual
       stocks and exchange-traded funds. Such circuit breakers halt trading in a security if its price
       moves by 10% or more within a five-minute period.

       Exchanges, regulators, banks and major trading firms are discussing a replacement for the
       current single-stock circuit breaker system with a new model that would prevent the freezing
       all trade in a stock or exchange-traded fund that breaks the price threshold.

                                       BP Oil Spill
                                       BP has had a good start to 2011, though it could hardly have been worse than the disaster that was 2010. It
                                       began with comments from Kenneth Feinberg, the lawyer administering BP’s $20 billion compensation Gulf of
                                       Mexico oil spill fund, that just $10 billion may be enough to compensate economic victims of the spill.

                                       BP was predictably battered for multiple safety failings by early findings from the presidential commission
                                       investigating the causes of the oil spill, but crucially it was not singled out for blame alone. The commission also
                                       pointed to serious mistakes by BP contractors Halliburton and Transocean and wider systemic failings in the
                                       deep water oil industry.




       © 2011 Synovate Inc.                                                                                                                         20
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       $E$ Third-Quarter Rewind
       Inflation
       With all the slack in the system, will the U.S. inflation rate stay below target? Will there be any spillover from
       rising inflation rates in China and elsewhere? Over the last 12 months, several key measures of inflation have
       shown small increases: CPI (Consumer Price Index) rose 1.1%, the median CPI increased 0.5%, the trimmed-
       mean CPI increased 0.8%, core CPI (less food and energy) increased 0.8% (Q3 2009 to Q3 2010).

       Core CPI, median CPI and trimmed-mean CPI on a year-over-year basis. They all show that inflation has been
       falling, and that measured inflation is up less than 1% year-over-year.


       Bank Failures
       More banks failed in 2010 than any year since the savings-and-loan crisis ended in 1992, but regulators
       believe failures have passed their peak. This year, the 157 banks that failed had total assets of $92.1 billion
       compared to 140 bank failures with total assets of $169.7 billion in 2009.

       Since 2008, 322 banks have failed with combined assets of $633.7 billion and total cost to the FDIC of $79.5
       billion.




       © 2011 Synovate Inc.                                                                                                    21
Fi na nci a l                           Outl ook
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Ba ckground     Summa ry          News          Indi cators   Ha l f Ful l   Ha l f Empty   Revi ew     Ahea d    References


       $E$ Fourth-Quarter Rewind
       Quantitative Easing II (QE2)
       Starting back in November the central bank starting buying $600 billion in long-term treasuries which will
       continue over the next eight months. The Fed will also reinvest an additional $250 billion to $300 billion in
       Treasuries with the proceeds of its earlier investments.

       The bond purchases aimed at stimulating the economy - a policy known as quantitative easing - will total up
       to $900 billion and be completed by the end of the third quarter of 2011.



                                 Tax Cuts Passed
                                 In the normally staid world of taxes, 2010 was downright tumultuous. Never was so much done to so many
                                 by so few—and for such a short time. Lawmakers in December finally settled questions on income, capital-
                                 gains and other taxes that had been burning for months, lowering rates for nearly all U.S. taxpayers
                                 compared with what they were set to be in 2011.

                                 But the legislation amounted to a giant punt: the changes are good only for two years at most, setting up
                                 another election-year tax war in 2012. And it will add nearly $1 trillion to the public debt, plus interest.




       © 2011 Synovate Inc.                                                                                                                     22
Looking Ahead
Fi na nci a l                           Outl ook
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       What’s Next?
       •       The U.S. economic outlook for 2011 has certainly improved from our expectations last quarter/year.

       •       We are adding another factor to our $E$ watch-list for 2011: state and local governments, expected to face
               substantial budget pressures. Weak state and local spending growth will weigh on employment in this
               sector, which has shrunk by a quarter-million over the past year.

       •       While some of the risks have receded in recent months, albeit at the margin, others have become more
               urgent. Double-dip fears re-emerged over the summer as the U.S. economy decelerated. And until the
               headwinds - due to unemployment, real estate, global default-risks, consumer confidence - return to more
               stable levels, this recovery remains choppy.




       © 2011 Synovate Inc.                                                                                                    24
Fi na nci a l                               Outl ook
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Ba ckground        Summa ry         News           Indi cators      Ha l f Ful l   Ha l f Empty   Revi ew        Ahea d      References


       References
       •      Wall Street Journal. (Q4 2010). Retrieved from www.wsj.com
                - World Stocks Defied Year of Worry
                - In 2010, Growth Topped Gloom
                - The Dollar’s Up-and-Down Year
                - Treasury's End Up Year on Down Note
                - Relying on Solid Economic Growth
                - Meet the Supporting Cast
                - What Happened When?
                - As Bond Market Rallies On, Risks Lurk Beneath Surface
                - Real Estate Faces Tough Recovery Slog
                - Small Businesses May Be Growing Again
                - December Retail Sales Are Weaker Than Expected
                - For Retailers, Holiday Sales Mix Joy, Disappointment
                - Key to Real-Estate Rebound: Solid Economic Growth
                - Health Care Again Tops the Agenda, This Time of GOP
                - U.S. Exchanges to Seek Extension of Circuit Breakers
                - A Good Week for BP, But It Still Faces Long Road to Recovery
                - Bank Failures at Highest Level Since 1992
                - Taxing Year Brings a Less-Taxing Year
                - 2010 Year End Review
       •      Mortgage-X.com (Q4 2010). Mortgage Rates. Retrieved from http://mortgage-x.com
       •      Marketwatch.com (Q4 2010). Trading Strategies. Retrieved from http://www.marketwatch.com/trading-strategies
       •      Moneycafe. (Q2 2010). Prime Rate. Retrieved from www.moneycafe.com/library/primerate.htm
       •      GoldmanSachs.com (Q4 2010). US Economics Analyst. Retrieved from http://www2.goldmansachs.com/ideas/global-economic-outlook/2011-economic-outlook/right-column/us-
              econ-12-17-pdf.pdf
       •      CNNMoney.com (Q4 2010). Europe is the market’s biggest wild card in 2011. Retrieved from http://money.cnn.com/2011/01/05/markets/market_outlook_biggest_risks/index.htm
       •      Small businesses hiring surges. Retrieved from http://money.cnn.com/2011/01/05/smallbusiness/small_business_hiring/index.htm?iid=EL
       •      Weekly Online Holiday Sales. Retrieved from http://ir.comscore.com/releasedetail.cfm?ReleaseID=541869
       •      Consumers lose a little confidence. Retrieved from http://money.cnn.com/2010/12/28/news/economy/consumer_confidence/index.htm
       •      Consumer Confidence Slipped in December. Retrieved from http://www.nytimes.com/2010/12/29/business/economy/29econ.html
       •      TradingEconomics.com (Q4 2010). United States Consumer Confidence. Retrieved from http://www.tradingeconomics.com/Economics/Consumer-Confidence.aspx?Symbol=USD
       •      MiseryIndex.us (Q4 2010). The US Misery Index. Retrieved from http://www.miseryindex.us/
       •      Employment Situation. Retrieved from http://www.bls.gov/news.release/empsit.nr0.htm
       •      December jobs report: Unemployment rate at 9.4%. Retrieved from http://money.cnn.com/2011/01/07/news/economy/december_jobs_report/index.htm
       •      Shrinking U.S. Labor Force Keeps Unemployment Rate From Rising. Retrieved from http://www.businessweek.com/news/2010-01-09/shrinking-u-s-labor-force-keeps-unemployment-
              rate-from-rising.html
       •      Pending Home Sales Continue Recovery, Gradual Improvement Seen in 2011. Retrieved from http://www.realtor.org/press_room/news_releases/2010/12/pending_gradual
       •      The European Debt Crisis. Retrieved from http://money.cnn.com/news/storysupplement/economy/euro_debt/
       •      Flash Crash Fallout. Retrieved from http://blogs.reuters.com/the-deep-end/2010/10/15/flash-crash-fallout/
       •      Inflation. Retrieved from http://www.calculatedriskblog.com/2010/12/question-9-for-2011-inflation.html
       •      QEII: Fed Pulls The Trigger. Retrieved from http://money.cnn.com/2010/11/03/news/economy/fed_decision/index.htm
       •      2011 image. Retrieved from http://www.portfolio.com/business-news/portfolio/2010/12/30/eleven-reasons-why-2011-will-move-beyond-the-post-apocalypse


       © 2011 Synovate Inc.                                                                                                                                                       25
© 2011 Synovate Inc.   26
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                         • Specialized subject matter expertise in customer
                           experience (loyalty, satisfaction), brand value, and
                           new product development
                         • Client experience is diverse, including but not
                           limited to:
                             -   4 of top 5 national banks
                             -   3 of top 10 investment banks
                             -   3 of top 10 retail brokerage firms
                             -   2 of top 10 P&C insurers
                             -   All major credit card/payments networks




© 2011 Synovate Inc.                                                              27

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Synovate Economic Summary Q4 2010

  • 1. $ynovate Economic $ummary: Q4, 2010 • U.S. Edition © 2011 Synovate Inc.
  • 2. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References Background • Quarterly overview of trends and driving forces in the US economy and the Financial Services (FS) sector. - Useful as a backdrop against which to interpret changes in market research tracking data. • Includes a number of key market metrics: - Economic & financial indicators (S&P 500, interest rates, forex, commodity prices, etc.) - Consumer measures (Synovate’s Financial Sentiment Index, the Conference Board’s Consumer Confidence Index) - Other indicators (housing data, unemployment, etc.) • Definitions: - Leading economic indicators change in advance of the overall economy and are useful for prediction. Example: stock market returns, since the market usually declines and improves before the economy does. - Lagging economic indicators do not change direction until a few quarters after the economy does and are useful for confirmation. Example: the unemployment rate; it tends to increase 2 - 3 quarters after the economy starts to improve. - Coincident economic indicators move at the same time the economy does and therefore are the best measures of the current state of the economy. Examples: Gross Domestic Product and personal income. © 2011 Synovate Inc. 2
  • 3. What Happened When? A BP-operated oil rig explodes Tokyo intervenes in currency WikiLeaks releases a batch of The Winter Olympics are held and sinks in the Gulf of markets, spending $20 billion more than 250,000 American in Canada. Mexico, causing a massive oil to stem the rise in the diplomatic cables. spill. Japanese yen. Miners who were trapped in a The World Cup kicks off in BHP Billiton makes an Congress passes a historic Chilean mine for more than South Africa; Spain won. unsolicited bid of nearly $40 health-care plan, which two months begin to reach the billion for Potash Corp. of President Barack Obama signs surface. Saskatchewan. into law. Dubai opens the Burj Khalifa Congress passes a financial- The ‘flash crash’ drives the The Treasury sells the last of its skyscraper – the world’s tallest regulation overhaul in the biggest Dow industrials down almost Citigroup common shares in a expansion of government power 1,000 points before it $10.5 billion offering that caps at 2,717 feet. over banking and markets since the the biggest bailout of the rebounds to a loss of 347.80 Great Depression. points. financial meltdown. © 2011 Synovate Inc. 3
  • 4. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References As 2010 Comes To An End… Financial markets of just about every stripe pushed higher, marking a second year of recovery from the financial crisis despite two lurches due to the sovereign debt crisis in Europe and near-constant worry of a double-dip recession in the U.S. The challenges to the economy lurk and our oft-repeated series of ‘W-patterns’ continue to best describe the state of our economy. Half Full: - Small & Big Business - Retail Sales - Positive GDP Half Empty: - Unemployment - Real Estate - European Sovereign Debt © 2011 Synovate Inc. 4
  • 6. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References What’s In The News • Rescue Effort Reaches Miners (Oct. 13): The Chilean miners that were trapped deep underground for 69 days (dubbed the longest shift in mining history) were rescued. • Federal Reserve Announces Purchase of $600 Billion in Debt (Nov. 3): The Federal Reserve announced its intention to buy $600 billion of the nation's debt, in treasury bonds, citing the slow economic recovery, high inflation, and concern about continued unemployment. The Fed will complete these purchases by June 2011. • In Midterm Elections, Republicans Win House, Democrats Keep Senate (Nov. 4): The Republican Party gained control of the House of Representatives in the midterm elections, but the Democratic party retains the majority in the Senate creating a state of ‘gridlock’ and making change harder to accomplish. • Irish Prime Minister Dissolving Government After 2011 Budget Approval (Nov. 22): Irish Prime Minister Brian Cowen announced he will dissolve his government and hold a new election after the 2011 budget passes. This announcement came just one day after the Irish government requested a $100 billion bailout package from the European Union and IMF to help save its flailing economy. • North Korean Military Attacks South Korean Island, Killing 4 (Nov. 23): The military of North Korea unexpectedly attacked the island of Yeonpyeong in South Korea, killing two civilians and two marines. This was the first time North Korea fired on a civilian target since the suspension of the Korean War in 1953. • Wikileaks Releases 3 Million Documents Related to the U.S. Military (Nov. 28): Wikileaks, the whistleblower website, released 3 million documents spreading havoc on top secret and high level officials and some 260 embassies about the war on terrorism. Rumors abound that a major U.S. financial institution could be the next ‘target’. • Obama Announces Pay Freeze for Federal Employees (Nov. 30): President Obama announced he will freeze the pay of all civilian federal workers for two years in an effort to offset the enormous budget deficit the United States faces. • U.S. Extends Moratorium on Offshore Drilling off Eastern Gulf Coast, Along Atlantic Coast (Dec. 1): The Obama administration announced that it would extend the moratorium on offshore drilling off the Eastern Gulf Coast and along the Atlantic Coast until stricter environmental and safety regulations are implemented. • Senate Passes Tax Cut Compromise (Dec. 15): In a vote of 81 to 19, the Senate passed a $858 billion tax package, that among other things extends the tax cuts to all Americans, including those earning high incomes. (Dec. 17): The House of Representatives approved the new tax package that included in the end a $801 billion package of tax cuts and $57 billion for extended unemployment insurance. © 2011 Synovate Inc. 6
  • 8. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References Financial Measures And News In 2010, stocks retook territory not seen since the collapse of Lehman Brothers, as investors laid bets on stocks tied to emerging markets and commodities and— in the latter half of the year—began to wager heavily on the U.S. economy. National Mortgage Rates – 1 year • The Prime Rate remained level at 3.25% this quarter. • Mortgage rates fell to a 40-year low of 4.17% in November. These super-low rates have persuaded some borrowers to refinance, but would-be buyers remain hesitant. Mortgage rates are unlikely to revisit last year’s historically low rates, unless the economy takes a sharp turn for the worse. © 2011 Synovate Inc. 8
  • 9. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References Dollar's Up-and-Down Year EU Debt Woes Made the Greenback a Haven Play on the Euro; to Japan's Chagrin, the Buck Proved Weaker Than the Yen The dollar managed to score a split decision against its two biggest rivals in 2010: the European debt crisis battered the euro, but the yen chugged higher despite Japan's own fiscal and economic woes. The two overriding questions that will determine the performance of the U.S. Dollar in 2011 are: 1. Whether European governments will finally be able to put an end to the series of crises that started in Greece, swamped Ireland and now threatens Spain and Portugal. 2. Whether the U.S. economy finally gains traction with the help of both monetary and fiscal stimulus. Until clear answers emerge, expectations center on the kind of whipsaw markets seen in 2010 where the dollar is tossed up and down as investors move their focus between the regions' competing woes. © 2011 Synovate Inc. 9
  • 10. Outlook: Half Full And Half Empty
  • 11. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References Small Businesses May Be Growing Again It's no wonder the recovery has been so anemic: the U.S. economy has been trying to run on one leg. Large businesses—the good leg—have been growing robustly for at least a year. Production is rising, sales are higher and profits are through the roof. But the recovery missed the second leg—small businesses, which account for about half of U.S. output and jobs. Encouragingly, there are now tentative signs that the second leg may finally be healing. • Companies, helped by a loosening in the credit markets as well as improvements in consumer spending, are showing some interest in raising prices and hiring new employees. • Following record lows, 18% of 807 small-business owners surveyed in November said they planned to raise prices over the next three months, up from 12% a year ago. • In December, employment in small firms (fewer than 50 employees) rose by 117,000, the biggest gain in nearly five years (according to a December ADP employment report). • Fifty-four percent of chief executives plan to add employees this year, according to a December survey of 1,729 small businesses with between $5 million and $50 million in annual revenue. It was the first time in three years that the majority of respondents to the quarterly survey said they intended to add jobs. © 2011 Synovate Inc. 11
  • 12. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References Big Firms Poised To Spend Again Big U.S. companies have cleaned up their balance sheets and, flush with cash, appear open to using their cash sooner rather than later, setting the stage for a pretty good start to 2011. • Profits were higher in 2010, after companies slashed their work forces and closed less-efficient operations. • With this stronger foundation, coupled with new confidence about the global economy, corporations are looking to expand. • The record-low interest rates are another reason companies are more likely to spend these piles of cash in 2011 as opposed to hoarding it. © 2011 Synovate Inc. 12
  • 13. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References Defying the Pessimists, Holiday Sales Rebound Retailers did not get all that they wanted for Christmas, with December sales coming in lower than expected. But the holiday season altogether was still the strongest since 2006. • A Thomson-Reuters index of 28 leading retailers showed sales rose 3.1% at stores open at least a year, less than the expected 3.4%. • According to the International Council of Shopping Centers, it is estimated that sales for November and December rose 3.8% compared to the year before. • Online sales also grew 12% to $32.6 billion, the highest total ever, as consumers continue shifting more shopping to websites instead of physical locations. © 2011 Synovate Inc. 13
  • 14. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References Consumers Lose A Little Confidence Consumer confidence took an unexpected step backward in December, with Americans more concerned about the overall economy and the jobs forecast. • The index, which had improved in November, slipped to a reading of 52.5 in December from 54.3 the month before. • Consumers’ labor market assessment worsened. The “jobs hard to get” index rose to 46.8 percent in December from 46.3 percent last month, while the “jobs plentiful” index dropped to 3.9 percent from 4.3 percent. • In general, consumer confidence is a coincident indicator, and this suggests the recovery is still relatively sluggish. © 2011 Synovate Inc. 14
  • 15. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References Shrinking U.S. Labor Force Keeps Unemployment Rate From Rising An exodus of discouraged workers from the job market kept the U.S. unemployment rate from climbing above 10 percent in December. Volume of Jobs Added • The economy added 103,000 jobs in December - falling short of most expectations. Meanwhile, the unemployment rate sunk to 9.4%, its lowest level since May 2009. • While a sharply lower unemployment rate was a welcome surprise, some experts said that drop was mostly due to a shrinking workforce. • Discouraged workers in December ticked up to 1.3 million, with those workers falling off the unemployment rate calculations. Volume of Discouraged Workers Labor Force Participation Rate • The overall participation rate in the U.S. labor force fell to a new recession low of 64.3%. © 2011 Synovate Inc. 15
  • 16. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References Misery Index = Inflation + Unemployment The misery index was initiated in the 1960s. It is simply the unemployment rate (currently 9.4%) added to the inflation rate (currently 1.5%). It is assumed that both a higher rate of unemployment and a worsening of inflation create economic and social costs for a country. A combination of rising inflation and more people out of work implies a deterioration in economic performance and a rise in the misery index. 25 1973-75 US Recessions 20 1980-82 1990-91 2008-09 15 2001 10 5 0 70 72 74 76 78 80 82 84 86 88 90 92 94 96 98 00 02 04 06 08 10 19 19 19 19 19 19 19 19 19 19 19 19 19 19 19 20 20 20 20 20 20 Source: MiseryIndex.us © 2011 Synovate Inc. 16
  • 17. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References Key To Real Estate Rebound: Solid Economic Growth The housing sector, weighed down by a glut of unsold homes, needs job growth to boost demand and curb the flow of delinquent loans into foreclosure. For commercial real estate investors, lackluster hiring means fewer new jobs to fill empty office space and less consumer confidence to drive activity in stores and distribution warehouses. Residential Real Estate • The Pending Home Sales Index, a forward-looking indicator, rose 3.5 percent to 92.2 based on contracts signed in November from a downwardly revised 89.1 in October. • NAR Chief Economist projects if we add 2 million jobs as expected in 2011, and mortgage rates rise only moderately, we should see existing-home sales rise to a higher, sustainable volume. • The 30-year fixed-rate mortgage is forecast to rise gradually to 5.3 percent around the end of 2011; at the same time, unemployment should drop to 9.2 percent. Commercial Real Estate • Vacancy rates are near historic highs, from 10.9% in retail space to 17.6% for office buildings across the country. • The pace of construction starts for hotels, office buildings and other kinds of commercial real estate is still falling, with the total of $47 billion in commercial construction starts from January to November, 2010, more than 8% below the same period the previous year. © 2011 Synovate Inc. 17
  • 18. Year In Review: Looking Back At Major $E$ Stories
  • 19. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References $E$ First-Quarter Rewind Healthcare Overhaul The new Congress prepared to begin business in 2011 much where lawmakers left off before the November election—battling over the merits of the Democrats' health-care overhaul. With Republicans reviving the health fight, other industry groups were restarting efforts to strip away their least favorite pieces of the law. PIIGS The ability to withstand misfortune was true in European stock markets, many of which managed to rise despite several flare-ups of sovereign-debt crises that threatened the common currency and roiled European Union resolve. All five of the so-called PIIGS countries—Portugal, Italy, Ireland, Greece and Spain—finished in negative territory for the year. Many of these countries face the prospect of years of fiscal austerity and a long road to recovery in their banking sectors. © 2011 Synovate Inc. 19
  • 20. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References $E$ Second-Quarter Rewind Fall-out From The Flash Crash Market operators seek an extension until April 11 of so-called circuit breakers for individual stocks and exchange-traded funds. Such circuit breakers halt trading in a security if its price moves by 10% or more within a five-minute period. Exchanges, regulators, banks and major trading firms are discussing a replacement for the current single-stock circuit breaker system with a new model that would prevent the freezing all trade in a stock or exchange-traded fund that breaks the price threshold. BP Oil Spill BP has had a good start to 2011, though it could hardly have been worse than the disaster that was 2010. It began with comments from Kenneth Feinberg, the lawyer administering BP’s $20 billion compensation Gulf of Mexico oil spill fund, that just $10 billion may be enough to compensate economic victims of the spill. BP was predictably battered for multiple safety failings by early findings from the presidential commission investigating the causes of the oil spill, but crucially it was not singled out for blame alone. The commission also pointed to serious mistakes by BP contractors Halliburton and Transocean and wider systemic failings in the deep water oil industry. © 2011 Synovate Inc. 20
  • 21. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References $E$ Third-Quarter Rewind Inflation With all the slack in the system, will the U.S. inflation rate stay below target? Will there be any spillover from rising inflation rates in China and elsewhere? Over the last 12 months, several key measures of inflation have shown small increases: CPI (Consumer Price Index) rose 1.1%, the median CPI increased 0.5%, the trimmed- mean CPI increased 0.8%, core CPI (less food and energy) increased 0.8% (Q3 2009 to Q3 2010). Core CPI, median CPI and trimmed-mean CPI on a year-over-year basis. They all show that inflation has been falling, and that measured inflation is up less than 1% year-over-year. Bank Failures More banks failed in 2010 than any year since the savings-and-loan crisis ended in 1992, but regulators believe failures have passed their peak. This year, the 157 banks that failed had total assets of $92.1 billion compared to 140 bank failures with total assets of $169.7 billion in 2009. Since 2008, 322 banks have failed with combined assets of $633.7 billion and total cost to the FDIC of $79.5 billion. © 2011 Synovate Inc. 21
  • 22. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References $E$ Fourth-Quarter Rewind Quantitative Easing II (QE2) Starting back in November the central bank starting buying $600 billion in long-term treasuries which will continue over the next eight months. The Fed will also reinvest an additional $250 billion to $300 billion in Treasuries with the proceeds of its earlier investments. The bond purchases aimed at stimulating the economy - a policy known as quantitative easing - will total up to $900 billion and be completed by the end of the third quarter of 2011. Tax Cuts Passed In the normally staid world of taxes, 2010 was downright tumultuous. Never was so much done to so many by so few—and for such a short time. Lawmakers in December finally settled questions on income, capital- gains and other taxes that had been burning for months, lowering rates for nearly all U.S. taxpayers compared with what they were set to be in 2011. But the legislation amounted to a giant punt: the changes are good only for two years at most, setting up another election-year tax war in 2012. And it will add nearly $1 trillion to the public debt, plus interest. © 2011 Synovate Inc. 22
  • 24. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References What’s Next? • The U.S. economic outlook for 2011 has certainly improved from our expectations last quarter/year. • We are adding another factor to our $E$ watch-list for 2011: state and local governments, expected to face substantial budget pressures. Weak state and local spending growth will weigh on employment in this sector, which has shrunk by a quarter-million over the past year. • While some of the risks have receded in recent months, albeit at the margin, others have become more urgent. Double-dip fears re-emerged over the summer as the U.S. economy decelerated. And until the headwinds - due to unemployment, real estate, global default-risks, consumer confidence - return to more stable levels, this recovery remains choppy. © 2011 Synovate Inc. 24
  • 25. Fi na nci a l Outl ook And Indus try Key Econmi c Yea r In Looki ng Ba ckground Summa ry News Indi cators Ha l f Ful l Ha l f Empty Revi ew Ahea d References References • Wall Street Journal. (Q4 2010). Retrieved from www.wsj.com - World Stocks Defied Year of Worry - In 2010, Growth Topped Gloom - The Dollar’s Up-and-Down Year - Treasury's End Up Year on Down Note - Relying on Solid Economic Growth - Meet the Supporting Cast - What Happened When? - As Bond Market Rallies On, Risks Lurk Beneath Surface - Real Estate Faces Tough Recovery Slog - Small Businesses May Be Growing Again - December Retail Sales Are Weaker Than Expected - For Retailers, Holiday Sales Mix Joy, Disappointment - Key to Real-Estate Rebound: Solid Economic Growth - Health Care Again Tops the Agenda, This Time of GOP - U.S. Exchanges to Seek Extension of Circuit Breakers - A Good Week for BP, But It Still Faces Long Road to Recovery - Bank Failures at Highest Level Since 1992 - Taxing Year Brings a Less-Taxing Year - 2010 Year End Review • Mortgage-X.com (Q4 2010). Mortgage Rates. Retrieved from http://mortgage-x.com • Marketwatch.com (Q4 2010). Trading Strategies. Retrieved from http://www.marketwatch.com/trading-strategies • Moneycafe. (Q2 2010). Prime Rate. Retrieved from www.moneycafe.com/library/primerate.htm • GoldmanSachs.com (Q4 2010). US Economics Analyst. Retrieved from http://www2.goldmansachs.com/ideas/global-economic-outlook/2011-economic-outlook/right-column/us- econ-12-17-pdf.pdf • CNNMoney.com (Q4 2010). Europe is the market’s biggest wild card in 2011. Retrieved from http://money.cnn.com/2011/01/05/markets/market_outlook_biggest_risks/index.htm • Small businesses hiring surges. Retrieved from http://money.cnn.com/2011/01/05/smallbusiness/small_business_hiring/index.htm?iid=EL • Weekly Online Holiday Sales. Retrieved from http://ir.comscore.com/releasedetail.cfm?ReleaseID=541869 • Consumers lose a little confidence. Retrieved from http://money.cnn.com/2010/12/28/news/economy/consumer_confidence/index.htm • Consumer Confidence Slipped in December. Retrieved from http://www.nytimes.com/2010/12/29/business/economy/29econ.html • TradingEconomics.com (Q4 2010). United States Consumer Confidence. Retrieved from http://www.tradingeconomics.com/Economics/Consumer-Confidence.aspx?Symbol=USD • MiseryIndex.us (Q4 2010). The US Misery Index. Retrieved from http://www.miseryindex.us/ • Employment Situation. Retrieved from http://www.bls.gov/news.release/empsit.nr0.htm • December jobs report: Unemployment rate at 9.4%. Retrieved from http://money.cnn.com/2011/01/07/news/economy/december_jobs_report/index.htm • Shrinking U.S. Labor Force Keeps Unemployment Rate From Rising. Retrieved from http://www.businessweek.com/news/2010-01-09/shrinking-u-s-labor-force-keeps-unemployment- rate-from-rising.html • Pending Home Sales Continue Recovery, Gradual Improvement Seen in 2011. Retrieved from http://www.realtor.org/press_room/news_releases/2010/12/pending_gradual • The European Debt Crisis. Retrieved from http://money.cnn.com/news/storysupplement/economy/euro_debt/ • Flash Crash Fallout. Retrieved from http://blogs.reuters.com/the-deep-end/2010/10/15/flash-crash-fallout/ • Inflation. Retrieved from http://www.calculatedriskblog.com/2010/12/question-9-for-2011-inflation.html • QEII: Fed Pulls The Trigger. Retrieved from http://money.cnn.com/2010/11/03/news/economy/fed_decision/index.htm • 2011 image. Retrieved from http://www.portfolio.com/business-news/portfolio/2010/12/30/eleven-reasons-why-2011-will-move-beyond-the-post-apocalypse © 2011 Synovate Inc. 25
  • 26. © 2011 Synovate Inc. 26
  • 27. The $E$ is brought to you by…Synovate U.S. Financial Services • Team of 35+ research professionals dedicated to financial services clients in: - Banking - Insurance - Investments - Credit cards/payments • Specialized subject matter expertise in customer experience (loyalty, satisfaction), brand value, and new product development • Client experience is diverse, including but not limited to: - 4 of top 5 national banks - 3 of top 10 investment banks - 3 of top 10 retail brokerage firms - 2 of top 10 P&C insurers - All major credit card/payments networks © 2011 Synovate Inc. 27