1. Will Wright
916-287-5253
wilvet@att.net
Managed projects for Private companies, the State of California and the United States. Inspirational
leader delivered higher production, accuracy,attendance and morale. Managed projects with tight
schedules, rigid budgets and high risk.
 Project Manager for the United States Census. A one year, $10 million contract. I met goals
within scope, deadlines and under budget.
 Managed workforce of over 2000 employees.
 Contract worker for Blue Shield, and Covered California.
 Project Management Certificate from CSUS.
 Knowledge about Agile management for quick decisions, Lean for organization change and
Kizen for continuous change.
 Managed numerous complex projects at the Franchise Tax Board for the State of California.
 Project manager for the Bank and Corporation Conversion Project and Exempt Section Database
rewrite for the state of California. .
 Selected for numerous projects by delivering results and by reviving failing projects.
 Able to fix production and workflow problems by eliminating duplication and redirecting staff.
Softfile 2012 - 2014
OPERATIONS MANAGER
*Managed the expansion of a data capture center.
*Responsible for planning, recruitment and personnel.
*Handled hiring, discipline, termination, and other personnel actions.
*Increased staff training which led to increased attendance,higher production and accuracy.
*Responsible for insuring updates and internal developed programs were rolled out accurately.
*Responsible for reports and data to and from our office in Cebu Philippines.
United States Census 2009-2010
LOCAL CENSUS OFFICE MANAGER
*Managed workforce of 2000 employees.
*Responsibility for the quality, security and progress of all Administrative, Recruiting and Field operations.
*Responsible for accurate reports from our recruiting districts and sites.
*Delivered an accurate count of all people, including the homeless, in the Sacramento area.
*Fostered strong relationships with state legislators, local officials, community organizations and the
media.

2. Franchise Tax Board 1988 – 2006 retired
Project Manager – Franchise Tax Board Exempt Tax Department and Call Center.
*Established call center standards and reporting systems.
*Ordered and provided oversight of a new database to replace obsolete filing system.
Project Manager – The Limited Liability Corporation Project
*Selected to save a failing project that had a backlog of 3 years and 88K returns.
*Revised the workflow by assigning staff to cases according to their abilities rather than random
assignments.
*Set high yet achievable production rates. Redirected resources and eliminated redundant databases and
reports.
*The project was completed successfully in 6 months.
Project Manager – The Conversion Project
*Assigned project to convert Bank and Corporations accounts to a new database. Project was critical to
the Franchise Tax Board and the budget of the State of California.
*Established production and reporting systems, developed procedures, interviewed and selected staff.
*Negotiated autonomy to avoid scope creep by internal and external stakeholders.
*Identified prioritized and processed 130,000+ accounts. Complicated due to lack of procedures and
system problems.
Production Supervisor - Bank and Corporations Section
*Led and trained up to 70 technicians.
*Established production standards, streamlined the process by eliminating overlapping and redundant
workloads.
State Capitol, Sacramento California 1980 -1984
CHIEF ASSISTANT TO ASSEMBLYMAN DOMINICCORTESE.
*Responsible for Capitol and District offices, including supervision, legislation and budget.
*Directed staff completion of legislation.
*Prepared speeches and analysis of legislation.
UNITED STATES MARINE CORPS
*Honorable Discharge.
*Recognized as a “Top Infantry Sergeant”.
*Selected as a member of Marine Corps Demonstration Squad for the USMC infantry squad
competition. 3 years.
*Meritoriously promoted (3 times).
EDUCATION California State University, Sacramento.
*Bachelor of Arts – Communication Studies.
*Project Management, (Certificate) PMBOK.

3. CONTRACT POSITIONS
Blue Shield of California (Randstad) 2016
LARGE GROUP DEDICATED PROCESSOR
*Process member level data and information using automated systems within established production and
quality standards.
*Process new health insurance member additions, eligibility updates, billing and reports within
established production and quality standards.
*Reviews accuracy of data entered against source documents.
*Identifies and resolves issues with health insurance enrollment information and member eligibility.
* Enter and retrieve data using automated systems.
Covered California (Faneuil) 2015 - 2016
CONSUMER SERVICE REPRESENTATIVE
*Responds knowledgeable, accurately, to a variety of customer inquiries regarding benefits and services,
including available plan options, eligibility criteria and the enrollment process in Covered California
health plans.
*Enroll customers in the health plan that fits their family needs.
*Refers consumers to Medi-Cal as appropriate.
Pearson Scoring 2015
CALL CENTER MATH SUPERVISOR
*Answer calls from scorers,help callers understand procedures and resolved system issues.
*Daily supervision of professional scorers: attendance,assigns tasks,ensures quality and recommends
actions for improvement.
*Demonstrates a commitment to supporting a productive, positive work environment.