Sustainable Tourism

1. SUSTAINABLE TOURISM RESPONSIBLE TOURISM
RESPONSIBLE
HOSPITALITY
Sustainable tourism is the
concept of travelling and
exploring a destination as a
tourist while respecting the
culture , environment and
people of the destination
Responsible tourism is the
concept of creating better
places for people to live in a
better places for the people
to visit
Creating a welcoming,
luxurious experience for
guests, while being
considerate of the
environment and human
welfare
Typically focuses on global
issues like climate change and
attempts to change the
tourism industry as a whole
Focuses more on an individual
actions and individual
destinations
Addresses waste-
management, energy
efficiency, resource-
conservation and best
practices
Focuses on a long term
change
Focuses on short term change

2. The bright future of tourism
• Early retirement -people used to retire at a very young age to get
benefits.
Examples. SSSmembers at the age of 60
• Longer life span pensioners used to enjoy tourism operators due to
pension programs
• Shorter workweek –it increases leisure time and lesser work week to let
customer enjoy their vacation time with family and friends.
• Greater disposal income –families nowadays has higher income than
before, due to higher wages
• Greater mobility –improvement of roads and better transportations
make it easier to travel every year
• Similar families - the average family sized has decreased thus easier for
the family to travel and travel cost less if few family members travel

3. ISSUES IN TOURISM
1. Marketing- • Changing Demographics • Changing Vacation
Patterns • Market Segmentation • Frequent Guest Programs •
Maturation in Segments of the Fast-Food Industry •
Consolidation in the Commercial Lodging Industry
2. Legal- • Liquor Liability • Ethics in the Tourism and Hospitality
Industry
3. Human resources- • Sexual Harassment • Employee Turnover •
Employee Assistance Plans • Employee Empowerment
4. Operations- • Automation • Smoking/Nonsmoking Areas •
Sanitation and Public Health • Recycling Solid Waste
5. Consumer affairs- • Fire Safety • Truth in Menus •
Diet/Nutrition/Health

4. The Future of Tourism and Hospitality
1. increased speed and shopping use of the Internet in developed
countries;
2. extended reach in less-developed countries;
3. improved security of personal information;
4. robotic labor sources;
5. reservation systems with more sophisticated, voice-activated,
artificial intelligence;
6. improved navigational systems for rental cars;
7. electronic entertainment venues in rental cars and on planes and
cruise ships;
8. upgraded Internet personal digital assistants for operations;
9. marketing mass customization

5. •New travel formats like eco-tourism, solo
travel, e-tourism, micro-adventures, and
life-long travel are emerging to meet
increasingly fragmented and
personalised needs.