Supervisory training is a key component to profitability by helping satisfy employee needs, reduce attrition, and improve profitability. Effective supervision focuses on meeting and exceeding customer expectations by training call center supervisors rather than relying solely on punishments. Meeting employee needs through rewards and commissions, rather than viewing them as bribes, also helps build customer loyalty which is key to profitability.

1. Supervision: ReplacingCarrots And SticksArmando Rancano, M.P.H.Management ConsultantOperations Executive

2. What’s Wrong With PunishmentsSupervisory Training KeyComponent to ProfitabilityExceed customer expectationsTraining a good investmentSatisfy employee needsReduce attritionImprove profitability

3. Customer Loyalty Key To ProfitabilityEmployees meet and exceed customer expectationsCall Center supervisors make it happenFew companies have supervisory training programs

4. What Are Employee Needs?Are Commissions And Rewards Bribes?