The document provides instructions and guidance for volunteers making calls during Super Sunday to solicit donations for the Jewish Federation. Volunteers are encouraged to be warm, friendly and thank donors for their previous support when asking for increased donations of 10% or $18 from new donors. Volunteers are given tips on how to handle different situations over the phone and advised to refer distressed callers to social services for assistance. All donations will help the Federation support those in need locally, in Israel and around the world.