This internship report summarizes Kapil Kumar's internship at ITC Limited. It provides background on ITC's history and operations in tobacco and non-tobacco businesses. The report then analyzes ITC's Engage brand's performance in the Agra market, finding its distribution and awareness to be less than competitors. It evaluates the market structure and distribution strategy, and assesses the effectiveness of promotions. Key findings indicate retailers receive low incentives and some salespeople behave inappropriately. The report concludes sales promotions are important to meet goals, and recommends increasing incentives, preferred partners, and meetings to improve performance against competitors.