The document discusses several topics relating to business systems at City University London: 1. Identity management allows for pre-filling forms and single sign-on access to streamline processes like travel claims and grant applications. 2. Workflow portals help route grant applications and travel claims through automated approval steps to different roles. 3. Information management tools provide quick access to key performance indicators and alerts to help monitor projects, budgets, and issues. 4. Customer relationship management helps maintain relationships with researchers, students, and alumni through transparent communication and tracking of interdepartmental processes.