This document provides information on personality development and professional expectations. It discusses the importance of having a positive attitude, good communication skills, confidence, and grooming. It notes that employers prioritize traits like having a tidy appearance, communication skills, interpersonal skills, self-management, and critical thinking. The document also discusses elements of professionalism like having a good work ethic, honesty, time management skills, and accepting responsibility. It emphasizes the role of habits and attitudes in shaping one's personality and career success.
Personality development is actually the development from the organized pattern of attitudes and behaviors which makes an individual distinctive. A quick definition could be, personality is composed of the characteristic designs of feelings, behaviors and thoughts which make a person special.
Personality Matters: David Gustafson, Executive Vice President, MattersightArgyle Executive Forum
David Gustafson, Executive Vice President of Product and Customer Operations at Mattersight, discussed the importance of analytics for customer service professionals during his presentation at the 2014 Customer Care Leadership Forum in Atlanta on Nov. 20. According to Gustafson, evaluating analytics related to human behavior, personality and communication is important for businesses, especially for those that want to improve their customer satisfaction levels.
Gustafson pointed out that customers want personalized experiences, and businesses are tasked with finding the best ways to connect with their target audiences. He also noted businesses can deploy various strategies to garner attention from consumers: “We have companies that are looking at doing things around the marketing side or the customer service and self-service side where the applications or the marketing content is tailored … The imagery, the word choices, the conversations are different when it’s in their communication style.”
Empathy also can have far-flung effects on a business and its employees, particularly when it comes to customer service, Gustafson said. Workers who provide support that fulfills customers’ needs, Gustafson said, are using empathy to help a business better support its clientele. In addition, Gustafson noted employees must fully understand how to be empathetic to provide outstanding customer service consistently: “Empathy is really responding in an empathetic manner in the way that they want to be responded to. I think that’s a key piece when you think about employee bases, really focusing on that side of the equation, the personality and behavioral side.”
- See more at: http://www.argylejournal.com/customer-care/2014-customer-care-leadership-forum-david-gustafson-executive-vice-president-of-product-and-customer-operations-mattersight/#sthash.14U7YeRx.dpuf
Personality development is actually the development from the organized pattern of attitudes and behaviors which makes an individual distinctive. A quick definition could be, personality is composed of the characteristic designs of feelings, behaviors and thoughts which make a person special.
Personality Matters: David Gustafson, Executive Vice President, MattersightArgyle Executive Forum
David Gustafson, Executive Vice President of Product and Customer Operations at Mattersight, discussed the importance of analytics for customer service professionals during his presentation at the 2014 Customer Care Leadership Forum in Atlanta on Nov. 20. According to Gustafson, evaluating analytics related to human behavior, personality and communication is important for businesses, especially for those that want to improve their customer satisfaction levels.
Gustafson pointed out that customers want personalized experiences, and businesses are tasked with finding the best ways to connect with their target audiences. He also noted businesses can deploy various strategies to garner attention from consumers: “We have companies that are looking at doing things around the marketing side or the customer service and self-service side where the applications or the marketing content is tailored … The imagery, the word choices, the conversations are different when it’s in their communication style.”
Empathy also can have far-flung effects on a business and its employees, particularly when it comes to customer service, Gustafson said. Workers who provide support that fulfills customers’ needs, Gustafson said, are using empathy to help a business better support its clientele. In addition, Gustafson noted employees must fully understand how to be empathetic to provide outstanding customer service consistently: “Empathy is really responding in an empathetic manner in the way that they want to be responded to. I think that’s a key piece when you think about employee bases, really focusing on that side of the equation, the personality and behavioral side.”
- See more at: http://www.argylejournal.com/customer-care/2014-customer-care-leadership-forum-david-gustafson-executive-vice-president-of-product-and-customer-operations-mattersight/#sthash.14U7YeRx.dpuf
Student voice : is honesty the best policy?Malcolm Murray
Student voice: is honesty the best policy? Giving students control of TEL evaluations.
Presented at the Blackboard Teaching & Learning Conference in Dublin, 1st May 2014.
Speakers: Eleanor Loughlin, Anne Skerratt, Elaine Tan & Malcolm Murray
La depresión ha sido estudiada más a fondo a partir del siglo XIX. Parece ir aumentando en forma exponencial. Según el DSM-5 (Manual de Diagnóstico y Estadística de Trastornos Mentales de la Asociación Americana de Psiquiatría), la depresión puede ser definida como: un trastorno en
el estado de ánimo, incluye el sentirse triste, con poco ánimo o interés para tareas cotidianas y la incapacidad para sentir placer durante la mayor parte del día. Si esto dura más de dos a tres semanas, puede ser considerado como depresión.
Pertenece a la parte emocional de las personas.
Más información sobre farmalisto:
https://www.youtube.com/watch?v=YPb1BK7XyV0
You Gotta Have Personality: how to connect to today’s customer with videoTara Hunt
Delivered at Digital Crossroads in Louisville, Kentucky on October 21, 2016. The core thesis of my presentation is that video is accessible for those who care about their audience (not for those who want a quick win) and, if you care, you should be making video...but only if you are committed to Hub content.
Channels featured:
https://www.youtube.com/l2inc
https://www.youtube.com/blendtec
https://www.youtube.com/user/Vidlers510
https://www.youtube.com/justinbendercpm (just launched)
https://www.youtube.com/channel/UCYxXNXA0npMEZ7xY74Bq9KA (launching soon)
https://www.youtube.com/channel/UC0Ld0jjEoyc5J3hfdrZVJlw (launching soon)
Podcast Creator:
http://www.joangarry.com/
Articles/Resources:
http://variety.com/2015/digital/news/youtubers-teen-survey-ksi-pewdiepie-1201544882/
http://contentmarketinginstitute.com/wp-content/uploads/2015/09/2016_B2B_Report_Final.pdf (lots of stats)
https://www.thinkwithgoogle.com/intl/en-gb/research-studies/youtube-brand-playbook.html
Personality means how a person affects others and how he understands and views himself as well as the pattern of inner and outer measurable traits and the person-situation interaction.
Messaging is Eating the World (by Edith Yeung)Edith Yeung
1) WhatsApp is #1 Messaging App in the World with over 800 million monthly active users.
2) Facebook & Tencent own more than 2.7 billion monthly active messaging users.
3) Snapchat has 200 million users who share 8,796 photos per second.
4) Facebook Messenger users made over 1 million video calls during the first two days after launch.
5) Asian Messaging apps generated over $3.8 billion combined revenue in 2015
6) With over 3 billion combined monthly active users, businesses are reaching their audience via messaging apps.
7) Top messaging apps are Facebook messenger, Whatsapp, Wechat, Line, QQ, Line, Kakao talk, Viber, iMessage, etc.
CLIMATE CHANGE: TRUTH THAT HURTS YET WE MUST LEARN (Part 1 of the Artifact)Vicente Antofina
This work, (crafted by a Haiyan survivor), presents the local perspectives of Climate Change. It emphasizes the impacts of climate change through the Haiyan experience of his community. This material intends to present initiatives that could be done so as to mitigate and adapt the impacts of Climate Change. Climate Change advocates could make these as tool in facilitating community-based assemblies and serve as reference in project-making of local communities on how to Act Now, Act Together and Act Differently in response to Climate Change. The lesson is clear hence actions must be done N O W!
Student voice : is honesty the best policy?Malcolm Murray
Student voice: is honesty the best policy? Giving students control of TEL evaluations.
Presented at the Blackboard Teaching & Learning Conference in Dublin, 1st May 2014.
Speakers: Eleanor Loughlin, Anne Skerratt, Elaine Tan & Malcolm Murray
La depresión ha sido estudiada más a fondo a partir del siglo XIX. Parece ir aumentando en forma exponencial. Según el DSM-5 (Manual de Diagnóstico y Estadística de Trastornos Mentales de la Asociación Americana de Psiquiatría), la depresión puede ser definida como: un trastorno en
el estado de ánimo, incluye el sentirse triste, con poco ánimo o interés para tareas cotidianas y la incapacidad para sentir placer durante la mayor parte del día. Si esto dura más de dos a tres semanas, puede ser considerado como depresión.
Pertenece a la parte emocional de las personas.
Más información sobre farmalisto:
https://www.youtube.com/watch?v=YPb1BK7XyV0
You Gotta Have Personality: how to connect to today’s customer with videoTara Hunt
Delivered at Digital Crossroads in Louisville, Kentucky on October 21, 2016. The core thesis of my presentation is that video is accessible for those who care about their audience (not for those who want a quick win) and, if you care, you should be making video...but only if you are committed to Hub content.
Channels featured:
https://www.youtube.com/l2inc
https://www.youtube.com/blendtec
https://www.youtube.com/user/Vidlers510
https://www.youtube.com/justinbendercpm (just launched)
https://www.youtube.com/channel/UCYxXNXA0npMEZ7xY74Bq9KA (launching soon)
https://www.youtube.com/channel/UC0Ld0jjEoyc5J3hfdrZVJlw (launching soon)
Podcast Creator:
http://www.joangarry.com/
Articles/Resources:
http://variety.com/2015/digital/news/youtubers-teen-survey-ksi-pewdiepie-1201544882/
http://contentmarketinginstitute.com/wp-content/uploads/2015/09/2016_B2B_Report_Final.pdf (lots of stats)
https://www.thinkwithgoogle.com/intl/en-gb/research-studies/youtube-brand-playbook.html
Personality means how a person affects others and how he understands and views himself as well as the pattern of inner and outer measurable traits and the person-situation interaction.
Messaging is Eating the World (by Edith Yeung)Edith Yeung
1) WhatsApp is #1 Messaging App in the World with over 800 million monthly active users.
2) Facebook & Tencent own more than 2.7 billion monthly active messaging users.
3) Snapchat has 200 million users who share 8,796 photos per second.
4) Facebook Messenger users made over 1 million video calls during the first two days after launch.
5) Asian Messaging apps generated over $3.8 billion combined revenue in 2015
6) With over 3 billion combined monthly active users, businesses are reaching their audience via messaging apps.
7) Top messaging apps are Facebook messenger, Whatsapp, Wechat, Line, QQ, Line, Kakao talk, Viber, iMessage, etc.
CLIMATE CHANGE: TRUTH THAT HURTS YET WE MUST LEARN (Part 1 of the Artifact)Vicente Antofina
This work, (crafted by a Haiyan survivor), presents the local perspectives of Climate Change. It emphasizes the impacts of climate change through the Haiyan experience of his community. This material intends to present initiatives that could be done so as to mitigate and adapt the impacts of Climate Change. Climate Change advocates could make these as tool in facilitating community-based assemblies and serve as reference in project-making of local communities on how to Act Now, Act Together and Act Differently in response to Climate Change. The lesson is clear hence actions must be done N O W!
Into the Light: Addressing Socioemotional Needs of the Gifted and Talented Th...Morgan Appel
Using Plato’s Allegory of the Cave as metaphorical context, Into the Light explores the ways that the visual and performing arts can be infused across the curriculum to attend to the unique and complex socioemotional needs of gifted and talented students. Special foci include fostering creativity, confidence and commitment among twice-exceptional students; historically underrepresented students in GATE; and socioeconomically and linguistically diverse gifted and talented. Practical recommendations and resources for teachers, administrators and parents are provided, grounded in cutting edge research on the neuroscience of the arts and emotional connection to learning.
Jen Gash OT Show 2017 Emergent pathways in Occupational TherapyJen Gash
New pathways are emerging for Occupational Therapists who work independently, but all OT's need to consider what these new pathways are and what they could be... we are all OTs
Why is it that everyone is in the pursuit of the good life? One must find the truth what the good is before one can even try to locate that which is good.
PERSONALITY DEVELOPMENT by Dr. Shatrunjay Kote.pptshatrunjaykote
Psychology - personality development: what is life; human being - body, mind and spirit; heredity and environment, imponderable quest; growth and development; stages of development; principles of development; types of development; physical and motor development; emotional development; social development; moral; character; individual differences; personality traits; sociability; dominance; extroversion; self confidence; mental toughness; conventionality; emotional stability; goal setting; swot analysis; transactional analysis
Essay on Personality in the Workplace
Theories Of Personality
Nature of Personality
Types of Personality Essay
Essay on Psychology: Personality Theories
Essay on Personality Types
Personal Integrity
Descriptive Essay About Personality
Introduction to Personality Essay
Human Personality Essay
Essay on The "Big Five" Personality Traits
Personality Reflection Essay
Essay on Personality Analysis
An Individual s Personality Change Essay
Personality Test Analysis Essay
Personality Paper Essay
Essay on Me Myself and Personality Traits
1. 1
Prof. Dr. S. Swapna Kumar
Dept. of Electronics and Communication Engg.
Vidya Academy of Science and Technology, Thalakkottukara,
Thrissur, Kerala- 680501, India.
drsswapnakumar@gmail.com
Welcome to Motivational session on…..
2. 2
“Changing the FACE” can change nothing….but
“Facing the Change” can change Everything.
3. Albert Einstein
“The World makes the way for MAN/ WOMAN
who knows where HE/SHE is going”.
3
14 March 1879 – 18 April 1955
4. What is Personality?
The distinct patterns of actions, thoughts, and
feelings that characterize a person’s adjustment to
the demands of life.
Psychological approach that focuses on how genes,
hormones, brain function, and other biological
factors affect behavior, feelings, perceptions, and
thoughts.
4
7. IT IS ALL ABOUT…
PERSONALITY
GROOMING
COMMUNICATION
CONFIDENCE
BUILDING
7
8. Why PERSONALITY expectation
are on the rise looking for ???
8
Buddha: “A finger pointing at the moon is not the moon itself.
An intelligent person makes use of the finger to see the moon”.
10. 10
Observation of Interviewers!!!
Good in Theory, weak in applicability
Lack environment awareness
Introverted
LACKS INDUSTRY AWARENESS
PROBLEM SOLVING ABILITY
TEAM & SOCIAL SKILLS
12. Professional Expectation are rise!
12
The conduct, aims, or
qualities that
characterize a person
is a professional.
13. 13
• Good Work Ethic
• Honesty
• Confidentiality
• Time Management
• Positive Attitude
• Commitment to Life-long Learning
• Accepts Responsibility .
• Knows the Language/Culture of Work
Elements of Professionalism
15. • Freud said: A person’s behavior is outcomes amongst
three components.
– The ID
– The Ego
– The Superego
– Ego-Ideal, Conscience
Structure of personality
15
1856 –1939
17. “Climbing to the top demands strength, whether it
is to top of Mount Everest or to top of your career.”
Personality is a result of
-Heredity
-Environment
-Situational Conditions
17
18. Aristotle says……..
• We are what we repeatedly do. Excellence
therefore, is not an act but a habit.
• It’s a matter of no little importance what
short of habit we form from the earliest
age – it makes a vast difference, or rather
all the difference in the world.
18
20. NEGATIVE EMOTIONS…
• Nature of man always the same, it is their
habit that separate them- Confucius (551-479 BCE)
Superiority complex
Stress
Fear
20
Inferiority complex
Rigid
Hate
Jealous
Careless
Shyness
Reserve
+ve Attitude
21. Who is????
A candidate for a News
Broadcasters Post was
rejected because of his
voice.
He was also told that with
his obnoxiously long
name, he would never
be famous.
21
22. 22
Attitudes
A state of mind or feeling with regard to some matter.
Attitudes determine how people
– Perceive the work environment
– Interact with others
– Behave on the job
27. Time Management
50%
Not Short,
Don’t mind
TM
20%
Short,
How can improve
TM
10%
Short,
Self find
answers TM
27
Things to do list
Identify Priority
Making it happen
Evaluate deviations
28. LIFE IS A JOURNEY
28
“Success in life depends on
action, that is, on what you do,
and not what you
Feel or think, and the price of
Success is Hard Work.”
29. Yea, though I walk through the valley of the
shadow of death, I will fear no evil- Psalm 23:4
29