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Student’s Internship Report
Name of the Intern: Amanda Georges Nader
Location of the program: Hôpital Notre Dame De Liban
Period of the program: 180 hours
Job Description: Human Resources
Supervisor Name: Anna Azar Position: Chief of Department

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I. Description of the Internship:
In this report I will describe my internship period I spent at Notre
Dame Du Liban as an assistant in the Human resources Department in
addition of what I have learned and what I was able to apply and
practice.
First I will talk about the mission of the hospital, then I will list the
departments and finally I will describe the tasks achieved.
a) Hopital Notre Dame Du Liban (HNDL) is a hospital
which Mission is to ensure an ultimate customer
satisfaction through a medical service quality, advanced
technology and above all, a highly personalized
relationship of trust.
Like all companies, HNDL has its own internal
regulation rules and policies, in which the Human
Resources Department makes sure that all employees are
applying them.
HNDL includes around 385 workers that share a tight
bound and good relationship with the Human Resources
Department that try its best to focus, follow up and keep
track of each employee.
b) In HNDL the Human Resources department consists of :
 Training and development: to provide training for new
employees and to conduct training sessions to improve workers
skills and abilities and each employee that participated and
came to these sessions will receive a certificate that will be
added to his file

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 Staffing and recruiting: is a process of selecting where there is
a lack of workers, what are the KSAO’s (knowledge, skills and
abilities) required for the job, what is the job description ,
scanning all the applications enclosed with the CVs , choose the
right candidates ,interview them and finally recruit the most
adequate candidate for the job while the others applications will
be saved in the archive for later usage .
Every new employee will receive an orientation Manual that
includes the mission, rules, policies and organization chart
 Compensation and Benefits: to offer workers a monthly salary
in return for the hours and days they work including overtimes,
transportation in addition of the annual leaves, sick leaves,
insurances, CNSS, maternity leaves, work accidents….
Employees choose their days off weekly and send them to the
Human Resources Department for confirmation.
 Employee relations: to maintain a strong and healthy
relationship with employees, to provide weekly feedback about
their performance ,to daily visit employees at their stations to
check if they are following the procedures and performing in
the right way, to frequently collect data from workers about
their complains or remarks and to annually distribute an
evaluation sheet for all workers which will help the Human
Resources department to be up to date and aware of everything
that happens in the hospital and to take corrective action to
solve the problems.
 Health and Safety: in HNDL Health and Safety isn’t a part of
Human Resources Department but can be related to it because it
focus on ensuring a healthy and safe environment not only for
its patients but also for its employees, especially those who
have a direct contact with patients and face a daily risks and
accidents .

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c) During my internship I was able to observe and
participate in some of the tasks. I helped in scanning
applications, selecting them; I observed how they assess
the interviews conducted with candidates.
I helped in classifying and filling employees files with all
papers and documents needed.
I had the opportunity to help in conducting an annual risks audit:
physical risks, biological risks, chemical risks by filling a check list,
combining the results , analyzing them(causes, consequences),
declaring them and finally take a corrective action plan.
I had the chance to participate in a conference about hygiene (how to
wash hands and how to avoid contamination).
II. Analysis of the Internship and Recommendations:
As I played the role of an HR assistant I was able to see how important and
essential Human Resources Department is for the hospital and workers.
This internship improved my skills and knowledge in so many levels, I
learned new administrative tasks and I received all the needed knowledge to
apply these tasks. It helped me also to enhance my interpersonal skills and to
use communication in the most effective way toward colleagues and patients
for a better and higher performance. And finally it taught me how to asses
and analyze all the risks that we could be facing in the workplace and taught
me how to manage risks and take the right corrective actions.
During the risk audit I realized that workers in the hospital face different
risks and hazards that could harm them. Daily check up is conducted and
annual audit is carried out on all the floors, rooms, departments, stations to
detect all the risks available (physical, biological, chemical… ) and monthly
training session and conferences are organized to aware workers of the risks,
to train them how to avoid accidents

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Even though not all the university acquired knowledge are applied in the
work, but an important amount of them are used, applied and are essential
for a high and efficient performance (annual evaluation, risk management,
risk audit, orientation manual…)
III. Conclusion:
As an HR manager or assistant the main challenge faced are people that
surround us. The hardest thing to do is to deal with so many different people
from different background, cultures, beliefs and attitude. An HR person
should be a patient, trustworthy and fair person. He should be easy to reach,
easy to talk to, open for all discussion, ready to hear each and everyone,
ready to help and able to solve problems.
And since many workplaces are surrounded by a stress environment where
employees are tired, stressed, unhappy, unsatisfied; A good HR manager
should be able to create work-life balance, stress free atmosphere and
healthy and safe workplace for the workers.
It’s not easy to be an HR manager, but a real dedicated one can become a
hero for so many employees.
Based on my internship I learned that HR manager should always be ready
to help, should always collect feedback and evaluation from workers and
should always try to ensure a healthy and safe workplace where there are
zero risks and accidents
To maintain high performance, communication and team work are a must;
healthy and safe work conditions are essential and stress free atmosphere is
fundamental.