jBPM 6 is a flexible business process management suite written in Java that allows organizations to streamline processes. It addresses common process management challenges like inefficient manual processes and lack of visibility. Using jBPM, one customer automated key processes like benefit authorization and reduced customer service time from manual processes. They saw benefits like business users managing rules themselves and policies being consistently interpreted. jBPM 6 is open source and supported in Red Hat JBoss BPM Suite 6.