4. 14-4
Strategies
Penetration- Growth By Selling More Of
Existing Product To Existing Customers
Market Development
New Geographic Market
New Demographic Market
New Product Use
Product Development- Sell New Products
To Existing Customers
Diversification- Sell New Product To New
Market
5. 14-5
Discussion Questions
Describe some of the techniques that
an entrepreneur can implement to
monitor customer satisfaction and
service. What role can the Internet
play in this process?
Complaint and suggestions programs
Focus groups
The Internet
Customer survey by mail, telephone, or in person
7. 14-7
Discussion Questions
Under what circumstances would an
entrepreneur choose not to grow his
or her venture? Provide examples.
Many continue to exist at a satisfying level of sales with
little or no growth. These are typically proprietorships or
partnerships that are home based, family owned,
service, or craft related. The decision to grow would be
dictated by the entrepreneur’s interest and the response
of the market to the venture’s product.
8. 14-8
Pressures On Firm Growth
1. Existing Financial Resources –
cash to expand
2. Human Resources – additional
manpower and manhours
3. Management Of Employees – change in
management style
4. Entrepreneur’s Time – time is the
most precious yet limited resource
9. 14-9
Overcoming
Financial Resources Pressure
• Manage Cash Flow- Budget vs. Actual
• Manage Inventory
• Manage Fixed Assets
• Manage Costs/Profits- Compare Actual vs.
Standard (expected) Percentages
• Taxes
• Record Keeping
10. 14-10
Inventory Valuation
FIFO- First Items In Inventory = First
Sold
LIFO- Last Items In Inventory = First
Sold
Convert To LIFO When:
Anticipate Increased Labor, Materials,
Production Costs
Business/Inventory Growing
Computer-Assisted Inventory Control
Business Is Profitable
11. 14-11
Discussion Questions
What are some of the cultural changes or
strategies in the organization that should
be in place to ensure employee
satisfaction and harmony? What could
happen if any one or all of these did not
exist in a growing culture?
Many entrepreneurs find that as the venture reaches
the growth stage they need to change the
organization culture. In order to survive the
entrepreneur needs to consider some important
organizational changes.
13. 14-13
Overcoming
Employee Management Pressure
Participative Management
Establish Team Spirit
Communicate- Open & Frequent
Provide Feedback
Delegate
Continuous Training
Emphasize results to key managers with
incentives built in to encourage them to train
and delegate.
Maintain a focus by establishing a mission with
goals and using consensus in decision making.
Establish a "we" spirit not a "me" spirit in
meetings.
15. 14-15
Time Management Principles
1. Desire- Willpower To Optimize Time
2. Effectiveness- Focus On Important
Issues
3. Analysis- Determine Where Time Is
Being Wasted
4. Teamwork- Small Amount Of Time Can
Be Controlled
5. Prioritize- Deal With Most Important
Tasks First
6. Reanalysis- Review Process, Delegate
17. 14-17
Discussion Questions
How can success ever be failure? Do
you agree with the statement “a
history of success can actually make
you a failure”? Why or Why not?
When you are focused on past successes,
you can miss new opportunities or changing
conditions
How can past successes not lead to
failure?