This document outlines the process and terms for strategic planning services provided between 2008 and 2009. It states that fees will be presented based on the project description, but do not include outside costs like travel, printing, or photography. Outside costs typically account for 10-35% of fees and are approved separately. Payment is due upon invoice receipt and late payments accrue a 2% monthly interest charge. The document also discusses achieving business success through internal branding by engaging employees through pride, recognition programs, and consistent human resources practices over time.

1. strategic planning 2008-09
2008-
OUR PROCESS

11. Fees: are presented based on our understanding and knowledge of the project
as described. Our estimate is for fees only. As such it does not include outside
costs which are the costs that we incur to run or supply your piece of business.
Outside costs include such items as travel, accommodation, couriers,
terms & photography, illustration, photographic usage and printing etc. We are happy to
work within an outside cost budget and we would gain your approval before
committing significant outside cost expenditure. Based on experience, outside
conditions costs tend to work out at about 10-35% of fees but there is clearly no real
science to the estimation as a great degree of it will depend upon your needs, so
we really only supply this figure for budgetary purposes. GST, PST extra where
applicable
Terms: Net due upon receipt of invoice. Late payment charges are 2% per
month (24% per annum) on overdue accounts GST#: 10103-1433
Approved by: _____________________ Date: ____________________

12. Employee engagement
achieving Pride/confidence - Engendering and sustaining pride/
success confidence in the company.
through internal Reward/recognition - Having appropriate employee
branding reward and recognition systems connected to the
brand promise.
Consistency - Consistency in practice of supporting
human resources programs and processes over time
(*these three can be grouped together into the loosely
defined concept of employee engagement (often
measured by myriad attributes in employee
satisfaction surveys).
Employee engagement is a critical component of
continued successful business implementation.

16. 31

27. 24

28. 25

29. 26