2. Strategicand Operational
Outcomes
2
Strategic outcomes
1. CIC will enjoy reduced cost of running business
SaaS will lead to the reduction of the outsourcing of services such as HR services which are very
vital to every business. In fact Hr services are usually considered as the “cost center”. This is
because SaaS provides for better data management and efficient processing of the same hence
reduction of such associated costs.
2. SaaS will make it possible for CIC to outsource some vital services such as HR.
CIC being an organization that recruits depending on the need, SaaS will play an important role in
setting up a new working environment to be taken up by the new employees. Also being flexible
in nature, it is best suited for the changing contracts.
3. SaaS will bring in competitive advantage to CIC
This is based on the fact that many employees derive the desire to perform well in an organization
from what they know about the potential of the organization in terms of the resource available.
SaaS gives the employees all the information they need to know about the organization regardless
of their location.
3. Strategicand Operational
Outcomes
3
Process Analysis
Process analysis is the process of evaluating the entire operations of an activity, the end to
end processes and the tasks that are associated with the said processes. It is quite important as it
helps one to clearly understand the specific manner in which things are done. It also aids in the
monitoring of the productivity of the said activity and its efficiency.
1. Hiring Process Step Responsible CIC Position
2. Receive application from job hunter Recruiter
3. Review the resume of the job hunter Recruiter
4. Look for specific qualifications in the employees Recruiter
5. Check the job hunter’s previous employment Recruiter
6. Assess the criminal record of the job hunter Recruiter
7. Check whether the job hunter meets the specified age Recruiter
8. Review the experience of the job hunter whether it
matches the specified standard
Recruiter
9. Contact the job hunter’s references to ascertain their
credibility
Recruiting team
10. Shortlist the job hunters basing on merit Recruiter
11. Identify the most suitable job hunter Recruiter
12. Extend Hiring Offer to Selected Candidate Recruiter/Hiring Manager
System requirements
4. Strategicand Operational
Outcomes
4
For a system to work well, there are some requirements needed to boost its effectiveness.
These requirements must go in line with the purpose it is meant for. In this case, the system is
designed for hiring process. This therefore means that there are some specific requirements related
to hiring the system needs to possess in order to make the hiring process effective and efficient
(Ellen, 2005). The table below shows the system requirements for SaaS in CIC.
Requirement
Number
Requirement Source (individual)
from Case Study –
name and title
U-1 Receive job applications Recruiter
U-2 Review the applicants resume Recruiter
U-3 Check the criminal records of the applicants Recruiter
U-4 Send job offers to the best candidates Recruiter
UR-1 Prepare a list of shortlisted candidates Recruiter
SS-1 Two factor authentication System admin
SS-2 Password protected System admin
ss-3 Data protection System admin
ss-4 Presence of a firewall System admin
ss-5 Face recognition System admin
SP-1 Availability of data service System admin
SP-2 Adequate server System admin
SP-3 Presence of security procedures System admin
5. Strategicand Operational
Outcomes
5
References
Carraro, G. (2006). Software as a Service (SaaS): An Enterprise Perspective. Msdn.microsoft.com.
Retrieved 12 July 2017, from https://msdn.microsoft.com/en-us/library/aa905332.aspx
Gottesdiener, Ellen. Software Requirements Memory Jogger: A Pocket Guide to Help Software
and Business Teams Develop and Manage Requirements. Methuen, MA: Goal/QPC,
2005.
Nelson, Mike, James Clark, and Martha Ann Spurlock. “Curing the Software Requirements and
Cost Estimating Blues.” The Defense Acquisition University Program Manager Magazine
Nov.-Dec. 1999.
